B2B Integration

Don’t let What Happens in Vegas Stay in Vegas!

At least, not what you learn at OpenText Enterprise World 2015, taking place November 8-13 in Las Vegas, NV. If you are already planning to attend this annual customer event, or are still undecided, ask yourself why you plan to go; what do you hope to take back to your organization? Is it the latest insights on product roadmaps and corporate directions from your technology vendor? To decide whether the solution provider is the right vendor if you’re not already an existing customer? To learn from peers, meet the experts, and share ideas? There are a myriad of reasons. But ultimately, your attendance has to deliver value—something you can take back to your organization that will make a difference in how you work, the value you contribute to your enterprise information management (EIM) efforts, or the overall effectiveness of your technology investment. All are good reasons to attend. However, many would-be attendees struggle to ‘make the case’ for participation in terms of a real ROI. Perhaps the goals aren’t lofty enough. What if you could learn how to dramatically change the course of your company? What if you could learn something new that has a material impact on your organization’s growth, its profitability, its compliance with regulations, and your overall business agility? Most would agree that translates to a strong ROI for a week in Vegas. Challenge yourself to experience something new, and take a new look at what EIM can do for you and your business. Set a stretch goal. How do you do this? By following the Information Exchange (IX) track at Enterprise World. IX is about the secure exchange of information between your organization and its extended trading partner ecosystem. This suite of offerings enables you to automate key processes such as procure to pay, order to cash, secure notifications, funds transfers, payments, logistics, and more. All organizations, regardless of your industry, accomplish their mission “beyond the four walls” of their enterprise—with customers, suppliers, providers, agencies, etc. However, most investments in productivity, automation, security, standardization, etc. are focused within the four walls. Information exchange—B2B and other forms of messaging—are too often relegated to IT… as just a cost of doing business. “We’ve got that covered”… “We have an EDI guy”. Here is the massive stone you can turn at Enterprise World. Look outside the four walls to find savings, drive efficiencies, comply with industry mandates, and leverage supply chain data to optimize processes. Elevating B2B to the C-level vs. an IT project alone. The digital transformation is omnipresent. To leverage new opportunities and face new challenges, you need a comprehensive digital strategy. Follow the IX Track at Enterprise World to learn how to survive—and thrive—in the new digital supply chain. B2B integration and secure messaging is a critical foundation for success in the digital age. Drive down operational cost, mitigate and manage corporate compliance risk, speed time to market and time to value, and focus on your core competencies. OpenText IX will show you how to integrate the processes, systems, and business partners necessary to attain these benefits. Come learn from industry leaders and OpenText experts how information exchange can change the course of your business. Don’t let the best practices stay in Vegas. Take them back with you to your organization. Set a course for growth, profitability, and agility. (Source: SCM World, “Chief Supply Chain Officer Report,” September 2014)

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Join us for a Free Information Session on how an Automated Supply Chain can help ECM be better

As an ECM practitioner, how much thought do you give to the complex back-office infrastructure that supports your organization’s supply chain? You should; success as a digital enterprise will only come from being fully digital outside and inside. In other words, a fully customer-centric process that draws on information from across the enterprise is great, but it will quickly stall if fulfilment involves chaotic piles of inventory management reports and frantic phone calls. In fact, it’s a recipe for disaster. Go ahead and Google how much money and time it takes to win back a disgruntled customer, especially one who’s now using your carefully crafted social media tools to broadcast their dissatisfaction. Organizations in manufacturing, distribution, and retail face unique challenges when it comes to the supply chain and connecting with suppliers and/or buyers to exchange information related to transactions. Just keeping track of who you do business with, the right person to contact, and if they comply with your standards is a lot work–and that is long before you begin to process invoices and store information in your ECM system! That’s why we’re hosting a unique, free, half-day information session the day before Enterprise World kicks off for the front-office crowd to learn and experience how digital supply chain systems work and what they can add to overall business strategy, agility, and productivity. Please note: This is not a technical session! If you’re involved in anything from marketing to accounts payable to IT architecture, you’ll find the information here valuable. Join us on Tuesday, November 10 for this special educational session on digitizing and automating the supply chain. The session will include an overview of the benefits of automation, and a discussion of how outsourcing B2B integration to an expert can reduce costs and shorten implementation times. We’ll share a couple examples of how OpenText customers have transformed their B2B integration program through OpenText B2B Managed Services. The session will be led by Jeff Keefer, Global Director, B2B Managed Services at OpenText. Jeff is an expert at supply chain automation and is a trusted advisor in working with OpenText customers to enable supply chain automation through B2B integration and managed services. Yes, it may not be your job, but no one’s ever suffered from knowing too much about potential benefits, pitfalls, and solutions. And here’s your chance to hit Vegas a day early and gain insight into a whole, new area that really does affect your team’s performance. Plus, you’ll now be able to start peppering development meetings with knowledgeable references to terms like EDI and inventory turns! Looking forward to seeing you there.

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Embracing Customer Centricity at Enterprise World 2015

AS2 FTP

Organizations today are competing on the basis of a differentiated customer experience. It is not enough to have the best products or services, but you must now differentiate on the experience that your end users have when doing business with you. After all, a product or service is only as valuable as the way in which its use is realized by your customers. But what does it mean to be Customer Centric? It’s not a technology – it is your Goal; it is a Journey for your customer that is tuned to meet their needs on every device, in every location, in every language, in every CONTEXT where you both interact. Every employee should feel empowered to work in harmony and deliver the best experience to the customer. Achieving this vision allows you to maximize the customer lifetime value – the more value the consumer receives, the more opportunities you have to upsell the customer and gain new customers from positive customer advocacy. Enterprise World 2015 gives you an opportunity to hear directly from organizations around the world that are on their own journey to create a better way to work. The Customer Experience Management track this year is focusing on key areas of digital transformation related to better customer engagement, better, business insights and better employee productivity. We have brought in leading Industry Analysts to share their research and trends happening in the Digital Experience driven world we live in today.  We also have some AMAZING companies sharing their own experiences in strategizing and executing projects to adopt a more digital approach to their business processes and customer/ constituent / partner interactions. You have to come hear their stories! Come join us in the journey to a better way to work – add these highlighted sessions to your agenda: Strategy – CEM 210 will discuss how achieving a customer centric vision requires strategy and architecture decisions. Learning – CEM 102 takes a look at how consumer trends are driving business transformation of business processes and user engagement across B2C and B2B organizations. CEM 101 takes a look inside financial services companies that have to engage their customers across B2B2C complexities. Implemention – The next step after an approved strategy is to identify a key project to get started. Tackling the Digital Workplace is the focus of CEM 112 where a global organization found the answer in implementing better content sharing and content management. Adoption – It takes a village…. employee adoption of a digital transformation can result in amazing increased productivity and customer satisfaction. CEM 100 takes a look at overcoming challenges at getting users to adopt new processes and technologies to be successful. Insights – CEM 110 is a Fireside Chat that delves into the importance of insights (from analytics to interactions) to innovate how you work inside and outside the organization Two key Technical sessions are related to Upgrading ( CEM 200) and the Roadmaps ( Expo) for OpenText Media Management, Web Experience Management, Customer Communications Management (StreamServe) and the latest PowerDocs application. Roadmaps are hosted in our Digital Experience Theater in the Expo – see the schedule on the mobile app agenda or at the Theater. We are also excited to showcase how 3-D printing can become a part of your communication strategy. Finally, the session on Tuesday titled “Optimize your supply chain with B2B Managed Services” is great if your organization could benefit from improved supply chain visibility and increased digital integration with suppliers or customers. This special educational session will focus on how to digitize and automate your supply chain and include an overview of the reasons to automate, and a discussion of how outsourcing B2B integration to an expert can reduce costs and shorten implementation times. We’ll share a couple examples of how OpenText customers transformed their B2B integration program through OpenText B2B Managed Services.

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Digital-First Fridays: The Digital Supply Network

Digital makes it possible for the smallest company to participate in the global economy. Disruption is lowering barriers to entry, which results in higher levels of competition. Based on stiffer competition, businesses are shifting from a vertically integrated supply chain model to a highly specialized, outsourced network model. In the digital world, these networks will be made up of low-cost suppliers and virtual manufacturers, and will serve niche industries that span the globe. Many products in the future will be built-to-order. Organizations are already realizing the value of customization: you can design your own Goldfish crackers thanks to Pepperidge Farm, NIKEiD invites you to customize Nike running shoes for optimized performance—even Coke bottle labels can be personalized. While this new environment of hyper-differentiation provides exciting ways of engaging customers, it is also requiring companies to radically overhaul their supply chain processes. As companies specialize and outsource, operations need to scale, shift, and contract depending on business and market requirements. New channels need to be leveraged and new markets serviced. To be able to differentiate, organizations need to have agility and flexibility built into their production lines. This calls for the digitalization of end-to-end processes across the supply network. The benefits of digitalizing processes are many: costs can be reduced, turnaround times improved by several orders of magnitude, errors minimized, and new channels and new routes to the customer can be explored. The Digital Supply Network with Customer at the Hub Increased flexibility and agility are the keys to success. Digital leaders are achieving this by digitizing core business processes and adopting emerging technologies. They are automating processes and delivering 24/7 engagement with self-service capabilities. B2B integration is providing the sophisticated synchronization of data and transactions for the automated exchange of goods, commerce, and information. Analytics are giving the enterprise incredible insights for supply chain optimization and end-to-end supply chain visibility. The Internet of Things (IoT) promises to further enhance the richness of supply chain information, creating networks that are intelligent and instrumented. Managing all of this information across a collaborative platform is the key to optimization and B2B integration in efficient, secure, and compliant ways. To meet the challenges of the evolving supply chain, the digital enterprise will depend on digital technology for increased global collaboration, seamless communication, real-time insights, and execution. The digital workplace will have to accommodate these shifts in the market and the technical expertise required to manage disruptive innovations. Supply networks will have to be optimized to satisfy customers and drive competitive advantage. The transformational Digital Workplace is the topic of the next post in this series. Find out how you can capitalize on digital disruption. To learn more, read my book, Digital: Disrupt or Die.

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Streamlining Prescription Fulfillment with Automatic Capture Technology

Many retail pharmacies utilize fax documents as part of their prescription fulfilment processes. With that, typical processing delays associated with manually handling incoming fax documents and rekeying the embedded information into backend systems arise regularly. Based on the last blog post, we know automatic capture technology can be very beneficial here, particularly in receiving inbound prescription fulfillment forms from various fax input sources in multiple formats. Yet there are other value-added services pharmacy organizations can implement in conjunction with automatic capture to drive automated fax message processing end-to-end. See a sample diagram below: The process flow is a real-world example of a “before and after” scenario in which a major retailer used automatic capture on the front end of a process, and integrated value-added fax messaging services (such as document workflow) throughout. Automating fax processes this way optimized the fulfilment of patient prescriptions. To read the story in its entirety please access this case study outlining the business problem and implemented solution behind the improved process illustrated above. Of course to get an overview of automatic capture technology’s impact on business critical processes involving fax, visit www.opentext.com/campaigns/intelligent-fax-workflow.

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Integrating Automatic Capture with Enterprise Fax Deployment Models

When it comes to initiating critical business processes, paper based faxing remains a key driver within many industries. Organizations utilize paper based faxing as a simple, ubiquitous mechanism for transacting business. However they’re also experiencing slow business cycle times that are negatively impacting profitability. In the last blog post we discussed automatic capture technology’s ability to turn incoming fax documents into actionable data. Now many organizations are automating paper-based fax processes to gain greater ROI by integrating automatic capture technology with enterprise fax deployments models including: Cloud fax: a deployment that doesn’t require any on-premises fax hardware, software or telephone connections to transmit fax messages. Instead users send faxes directly from their email accounts or common desktop applications. Cloud fax significantly reduces the cost of procuring and maintaining physical fax infrastructure while driving platform flexibility and scalability: On premises fax: a deployment in which a fleet of fax machines, multi-function devices or fax servers reside on premises, using telephony hardware to transmit messages. On-premises fax software connects with virtually any type of telephone network for secure, electronic faxing and supports very robust integrations.   Hybrid is another deployment option that combines an on-premises fax server with cloud-based transmission. Regardless of the chosen deployment model, enterprise fax software and services are well known input sources that organizations integrate automatic capture technology with. To enhance cycle times further organizations also integrate additional value-added services, like business workflow solutions, to help automate fax message processing from end-to-end. Please visit www.opentext.com/campaigns/intelligent-fax-workflow  to learn more about enterprise fax deployment models and their ability to drive automated fax workflow solutions.  

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3 Questions: Content Marketing Expert Robert Rose on the Power of Analytics

Think your organization can tell the difference between good marketing content and great content? Only 36 percent of B2B marketers surveyed in 2014 by the Content Marketing Institute said they were effective at content marketing. To help increase its effectiveness, marketing experts suggest improving content measurement methods. White papers, brochures and blogs get the message out. Analytics illustrates a richer story. Robert Rose is the Chief Strategy Officer for the Content Marketing Institute and a senior contributing consultant for Digital Clarity Group. Robert’s highly anticipated second book – Experiences: The Seventh Era of Marketing is now available. His first book, Managing Content Marketing, spent two weeks as a top ten marketing book on Amazon.com and is generally considered to be the “owner’s manual” of the Content Marketing process. Robert is also the co-host of the podcast PNR’s This Old Marketing, the Number 1 podcast as reviewed by MarketingPodcasts.com We sat down with Robert to discuss the importance of transforming content into digital and the best ways to optimize value from analyzing that content. OpenText: With the world migrating towards a digital-first approach, talk about the importance of content-driven experiences. How should marketing, and other departments, optimize their operations to gain the most value of their digital assets? Robert Rose: The real trend is that content-driven experiences are the differentiation of the entire business these days. Whether you look at this as a layer of product development, an element of marketing – or the new way that you handle customer service, consumers now expect a better experience at any part of their particular journey. This means that marketing – and the development of content-driven experiences – must stretch across the entire customer journey. So, this inherently means that the business has to evolve “content” as a strategic asset.  It can simply no longer be just a byproduct of what people produce as part of their jobs – but must be cohesively created, managed, published, optimized and measured as a function in the business. And, in order to do that – the organization’s first step is to actually look at each of those tasks as a recognized function in the business. It must have actual organization, real responsibility, budget and measurability. OpenText: The intersection of digital content, cloud delivery and Big Data analysis seems like the next step for so many organizations. What recommendations can you give to decision makers in their quest for a digital content supply chain? Robert Rose: The key is to simplify. A great content-as-supply-chain process should actually reduce the amount of content being produced, but optimize its quality and efficacy. This means, ultimately, that the data it produces becomes higher quality and get be used to derive better meaning, and thus greater insight into how to improve the experiences being created.  The classic mistake that most businesses make is they create content in order to facilitate the sales, marketing and service of products – and then simply can’t keep up with the cadence that the product/service requires. Instead, they need to start with the customer, and the experience they’re trying to deliver – then work backwards to see how content can be created to build that experience. OpenText: There are many organizations that are successful in transforming their content and measuring its effectiveness. What are you top favorites and what made them so successful? Robert Rose: I think my current favorite is what Motorola Solutions has done by integrating technology and marketing into one common department. Eduardo Conrado is the Chief Innovation Officer (and wrote the introduction to my newest book). He recognized as the head of marketing and IT that both were truly focused on the same goal; creating a more compelling customer experience. So, he merged both of them together so that they work together. As he says, this really does create an environment where “technology can help you get closer to the customer.” For more insight, Robert’s strategy whitepaper entitled, The Marketing Transformation: From Managing Campaigns to Orchestrating Experiences can be found at OpenText.

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Prepare for e-Invoicing with New 2015 Billentis Report

Is your organization still using paper in your invoice processes? Are you aware of new initiatives governing invoicing that may affect your organization? If your organization has yet to implement e-Invoicing then the new 2015 Billentis report on e-Invoicing is a significant first step in learning more about the market, benefits, and best practices for electronic invoicing. OpenText is proud to sponsor the new 2015 Billentis report on e-Invoicing, Entering a new era. The report extensively covers the many facets of e-Invoicing and is a great resource for anyone considering the automation or compliance of their organization’s invoice processes. Even if you’ve seen the report in previous years we encourage you to find out the new research findings for 2015. Some of the topics you find in the report include: Different e-Invoicing models Global landscape and reasons for invoice optimization by region B2B, B2G, and B2C activity in European market Market trends affecting development of e-Invoicing Challenges and solutions for accounts receivable/accounts payable departments Best practices for e-Invoicing projects Whether you are looking to improve the invoice processes of your accounts payable, accounts receivable, or both, OpenText can provide the solutions and expertise to help you reduce manual processes, reduce costs, and move toward profitability. Download the 2015 Billentis report on e-Invoicing now or reach out and contact us today to learn more about OpenText B2B Integration!

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SIBOS 2015 – Our favourite agenda so far

Well, it’s this time of the year again. It feels Boston wasn’t long ago and now we’re looking forward to a great time in Singapore very soon. Last year’s agenda was spot on in terms of Corporate Banking, Real-time payments, standardisation and new distributed instruments; now we see various conference agendas looking at the first real-life examples and use cases. Diaries are filling fast, heads are spinning with the large amount of information to absorb and after that we know there will be that long list of action items to do at the end of the event. So, my recommendation here it let’s get ahead now and structure some best practices to make it all a bit easier. From one regular SIBOS delegate to another… I have tried to pick in advance which conference sessions I will attend, peppered with meetings and impromptu network opportunities in between. Not all sessions are designed for the pragmatic banker – my personal favourites are the ones showing real-life stories and lessons learned from Financial Institutions and Corporates. The key topics I would recommend you focus on are those that are the most relevant for the next couple of years: Enjoy Singapore the day before That’s the rule number one of any smart SIBOS attendee. Not only you can enjoy the prime location (roof of the Bay Sands Hotel anyone?), but also helps reduce jet-lag and assists with a good night of sleep before the event kick-off. Enabling innovation through ISO20022 Beyond SEPA and a couple of other use cases, ISO20022 enables innovation in a number of markets and banking services. The coffee machine That’s my second favourite activity really – especially with jet-lag, early morning briefings and late night events. Impact of real-time payments on banking systems & Straight-Through Processing We hear every week about the benefits of real-time payments for consumers, both existing and up-coming implementations, however we hear little about how Banks turn around their legacy middle and back-office payment processing platforms into true Straight-Through end-to-end machines. Networking Lounge 1 That’s always the best spot to sit down, rest the legs for a few minutes, write down the last few people’s names and key topics in my notes (useful tip – avoid writing on the back of business cards !) Practical examples of real-time payments for corporates Consumers and B2C is the original goal and obvious winner for real-time payments, however we’re not hearing a lot about “what’s in it for corporates and SMBs?”. This subject is slowly converging with the world of Treasury integration through APIs. Wholesale Digital Banking The digital experience is extending from the electronic exchange of information (payments, trade finance, securities) into the reality of client and counterparty communication and relationships. While there are a number of digital initiatives out there for self-service, readiness testing etc, where (and who from) do we see examples of where the industry is going with the biggest lever for revenue: human and social relationships. Come and meet us at SIBOS We are helping 250+ financial services firms as well as 55,000 Corporates and SMBs to meet unique client requirements, mitigate operational risk, and expand into new geographies with 600,000 Counterparties. Our experience in core financial service segments such as securities, cash management, commercial finance, card processing, merchant services and insurance makes for interesting discussions – so come and talk to us. We can discuss and debate how to reduce the cost and complexity of client delivery and accelerate speed-to-market and time-to-revenue with our real world experiences. If you are looking to do any of the following, let’s talk. Decreasing time-to-revenue: differentiate with operational excellence; add value for corporates, increase their business outcomes Regulation: overcoming the challenges of implementation and identifying new opportunities Digital Transformation: digitising transaction services processes; enabling rapid client on-boarding and self-service How to meet us? I and my colleagues are currently filling our diaries with meetings and conference sessions. Natalia Lokhova can arrange an appointment: nlokhova@opentext.com. We are also at the annual AFP conference the following week, so if you are there that is another chance to meet up.

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Fax-to-Capture: Transitioning from Documents to Data

While today’s worker is printing less, paper documents continue to exist within organizations. In fact, many enterprises are still transacting large amounts of business through paper based faxing. As a result they’re employing workers to manually handle inbound fax documents, and it’s costing a lot of money and time. The US, for example, spends $25-35 billion dollars per year filing, storing and retrieving paper*. Coincidently, this is all taking place in an era that’s trying to emphasize paper reduction. However, automatic capture technology is a proven solution that addresses this. It can automatically accept and interpret fax documents from a variety of different sources – such as fax servers, cloud fax accounts, multi-function devices and fax machines – to text documents or structured data: Fax plays the role of receiver to feed automatic capture technology. This sets the stage for automatic capture technology to intelligently extract information embedded within inbound fax documents, and convert it into searchable text documents and actionable data appropriate for starting a business process. This is commonly known as “Fax-to-capture,” indicating that a fax messaging component is the primary document input source to the capture system. In the blog posts to follow, I’ll cover enterprise fax and automatic capture technology to help illustrate how organizations use the two to automate fax messaging workflow end-to-end. In the meantime head over to www.opentext.com/campaigns/intelligent-fax-workflow for more information on OpenText’s enterprise leading fax and automatic capture products and services.

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Mapping a Path to the Cloud

testing program

You’ve decided to start solving some business problems with cloud and hybrid-cloud systems.  But where do you start? Like all new business models, cloud computing should be researched, and then a planned and pragmatic approach should be adopted.  There are many benefits such as agility, cost savings, relief of resource pressure and flexibility, but which areas of the business should be the starting point for a major cloud project? Follow the Benefits One of the ways to start thinking about options is to look where your organization can find the greatest value. Consider starting with systems that need attention and business processes that need significant optimization or to be reinvented.  Some systems that have been in place for a while and live on premises may be working just fine and those can be left alone. Where can your business gain the most by making a strategic change in systems?   Are there areas of the business where you want to change processes and/or systems?  These are a good place to start. Where do you need to move quickly – to be innovative and outpace your competition?  More and more often organizations are turning to the cloud to drive agility and innovation. Information Matters It is often said that “information is power”.  That has never been more true than in the age of digital.  As organizations look at what business processes and systems to bring into the cloud, they should consider the information that resides in or flows through those systems.  In many cases this will drive a decision on the type of cloud or hybrid cloud application to embrace for managing this information. Axis of Control How much control does the organization need over this data? Is it subject to a high level of regulation? Do they need to ensure it remains within a given geography? Some types of enterprise information by definition need to be under tighter control by the IT department.   There may be privacy or other regulations that require you to keep strict control of information.  Conversely, there are other types of information that your organization wants to share with the public or at least to share in a controlled way.  Perhaps it is information that needs to be accessed globally and made available on a variety of devices around the world.  There is a broad spectrum of control enterprises need to have for their information – and it is different for each organization. Level of Importance As a corporate asset, consider how important the information is when looking at implementation options. How important is the information to the organization? Is it the“secret sauce” in the organization’s business? Is it mission critical? Whether or not the information is something the organization wants toshare externally, the information asset could be critical to the long-term health of the organization.  Consider the case of a technology provider and the programming code for their applications, or a moviestudio and their investments into media assets.  Those information assets are critical to the organization.  There may be no legislation,data sovereignty or regulation issues related to that information butthey are vital assets to the long term health of the company and must be treated as such. Information Grid Analysis When taking both the Axis of Control and the Level of Importance into consideration, organizations can look at their systems and the information that resides in them and plot them on the axis. Those systems with information that is both low in corporate importance and requires a low level of control are likely candidates to implement in cloud or hybrid cloud. While these use cases vary foreach organization, an example here might be a public website. The organization puts out information that can be openly shared – in fact is meant to be openly shared (or perhaps password protected for amember population), and this type of information is likely not subject to a lot of regulation and control requirements. At the opposite end of the spectrum, on the top right, are systems with information that is both vital to the organization and highly regulated.  Examples of this include patient records in a hospital system or financial records in a publicly traded organization. The level of importance of this information does not prevent the information from being part of a cloud or hybrid cloud implementation but they do help to define a level of vigilance that is required in choosing the cloud provider, the system and the Service Level Agreement for the application.  And they help to indicate which systems and information may be the easiest start points for cloud implementations. Pilot before Plunge Starting with a pilot project makes considerable sense so that staff and all parts of the organization can learn and adapt to new ways of working.  You can measure the benefits and learn before taking more complex or critical workloads into the cloud. Putting in place an overall cloud strategy and a well thought out cloud plan will help you to realize the full benefits of the cloud.Consider key drivers for your organization, review the kinds of information you are managing and what controls it requires, understand the information risk, and develop pilots to test and assess your cloud plan.

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Can You Ensure Attendance to Your e-Invoicing Party?

What if you could ensure that all of the guests invited to your party would attend? Considering all of the time spent sending invitations, planning the venue, setting up decorations, and gathering or preparing food, it would be nice if you could guarantee the presence of all the friends and family that you want to be there. There would be no last minute cancellations because of babysitters, illnesses at home, or conflicting events. Although OpenText can’t help get guests to your party, it can provide solutions to ensure that your e-Invoicing project is successful in a similar way. OpenText provides B2B enablement to help your company extend its B2B community and invoice processes to small and medium-sized business (SMB) partners with options for fax, email, web form, and Excel integration. By enabling your partners regardless of their size or capability, you can help your company move toward 100% trading partner participation and ensure success of your electronic invoicing project. Considering the resources and investment made in your e-Invoicing initiatives it’s important to not overlook enablement of your trading partners—ensuring that everyone shows up to the party. B2B enablement is just one of the many components to consider for your next e-Invoicing project. Whether you are looking to improve the invoice processes of your accounts payable, accounts receivable, or both, OpenText can provide the solutions and expertise to help you reduce manual processes, reduce costs, and move toward profitability. Look through our collection of e-Invoicing materials to find out more or reach out and contact us today!

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OpenText Fax Solutions are Off the Hook (Even Hillary Clinton could use it)

Did you catch this exchange between Hillary Clinton and Huma Abedin? Hillary was getting a little frustrated, trying to fax with a fax machine. Huma Abedin: (Subject: can you hang up the fax line, they will call again and try fax) Hillary Clinton: I thought it was supposed to be off hook to work? Huma Abedin: Yes but hang up one more time. So they can reestablish the line. Hillary Clinton: I did. Huma Abedin: Just pick up phone and hang it up. And leave it hung up. Hillary Clinton: I’ve done it twice now. We all hate using fax machines. That’s so old school, Hillary! Electronic faxing is the way to go. Using OpenText fax solutions is so easy, even Hillary Clinton could send a fax from her desktop in less than 60 seconds. Never touch a fax machine again. Someday I will call my son to see why my hover car won’t start. But until then, I’ll be faxing electronically, without fax machines. If Hillary had done the same, the whole world wouldn’t know she doesn’t know how to use a fax machine. Check out the full email exchange here  

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Compliance violations for faxing and Windows Server 2003 users

If your organization or users are still using Windows Server 2003 after July 14, 2015, be prepared for the consequences. Since Microsoft will end support for Windows Server 2003 this month, anyone still using Windows Server 2003 is at risk of a security and exposure breach. Malware and cyber threats can go undetected in unsupported operating systems, which alone is a huge risk for organizations. However, did you know that these risks also put an organization in danger of non-compliance with several regulations such as HIPAA, PCI, Sarbanes-Oxley and others? Running unsupported operating systems, such as Windows XP, might be enough to make the Federal government take a closer look at organizations which are bound by these important regulations. This non-compliance translates to any fax server infrastructure that may be running on Windows Server 2003. If you have a fax server deployed with Windows Server 2003, take a deep breath, and call OpenText. If you need an on-premises fax server running on either Windows 2008 or Windows 2012, we’ve got you covered. Or eliminate the need for any operating system for your faxing by using OpenText Fax2Mail, an enterprise-grade, 100% cloud fax service. We can do that, too. Either way, don’t let your operating system put your faxing operations at risk of non-compliance. For more about the end of support for Windows Server 2003, find more information here!

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Introducing Digital-First Fridays

Today, I’m happy to kick-off our “Digital-First Fridays,” a new blog series that describes a Digital-First World, provides strategies for transformation, and shares best practices using real-life examples. The series is based on our recent book, Digital: Disrupt or Die, authored by myself and OpenText Chairman, Tom Jenkins. In every sector, digital technologies are changing the rules of business. Startups and web-based companies are using digital business models to disintermediate the established market leaders. To remain relevant in a Digital-First World and gain a sustainable competitive advantage, organizations will be required to transform themselves into digital enterprises. Digital transformation requires a radical overhaul of enterprise strategies, processes, products, services, and relationships. Enterprise Information Management (EIM) empowers organizations to make this journey. How? At a basic level, it guides them through each phase of transformation, giving them effective ways to simplify, transform, and accelerate their business. 1. Simplify. Every organization wants to simplify its business. This is a constant challenge. Part of being a digital enterprise involves digitizing your information and automating your processes. In a Digital-First World, you can expect all of your business’ processes to be digitized. Automation will be critical—new research shows that nearly half of all jobs over the next two years could be automated.(1) As business evolves, we’ll rely more and more on machine-based or artificial intelligence, sensors, pattern analysis, and connections between all of these, brought together by the Internet of Things (IoT). Most organizations are already working toward simplifying their operations, indicated on the diagram below as “Present Day Followers.” 2. Transform. Business processes need to be agile to adapt products, services, and operations as customer expectations change—and they are changing. This requires transforming information-based processes and platforms to support digital consumers, a new workforce, a digital supply chain, and emerging technologies. To do this effectively, organizations will need to create an environment in which innovation thrives. Business and technology leaders should be ready to take risks, lead digital strategies, and define new models of engagement. Be ready for a substantial shift in culture to one that’s built on openness, innovation, and trust. Business problems should be examined and new processes created to solve them fearlessly and with imagination. If your organization is here, it’s already adapting to the requirements for future digitization. Building Blocks for Digital Transformation 3. Accelerate. This describes the rate at which we must undertake these changes, which may be daunting to some but, at the same time, it presents greater opportunities to serve customers, partners, and suppliers. Every organization will be required to rethink the way they’re engaging with customers, how they facilitate the workforce, and the ways they’re integrating and managing their information. The final phase of transformation relies on constant innovation. This can only be achieved by increasing the speed of information delivery through integrated systems. Digital Leaders have mastered this. They’re already redesigning customer experiences, overhauling their approaches to information management, rethinking their processes, and re-platforming their operations. Information lies at the heart of digital transformation. Its potential—if realized—is transformative. The challenge lies in managing enterprise information, making it accessible, and then applying it in new ways. EIM is the key transformative technology. Throughout the phases of digital transformation, a digital enterprise adopts EIM as its foundational enterprise platform for change. On “Digital-First Fridays” we’ll explore the future of digital technologies, their impact on the enterprise, and demonstrate how EIM equips the enterprise to brace for change in a Digital-First Future. Posts in the series will include: Operating at the Speed of Digital What is a Digital Enterprise? Information is the New Currency Digital Engagement—A New Business Requirement The Digital Supply Network Be sure to bookmark this page and join in the conversation. (1) David R. Wheeler, “Silicon Valley to millennials: Drop dead,” CNN, March 18, 2015, http://us.cnn.com/2015/03/18/opinions/wheeler-silicon-valley-jobs/?iid=ob_article_organicsidebar_expansion&iref=obnetwork (accessed April 2015).

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Digital Banking – What is happening in other industries? (part 1 of 3)

customer experience

The Financial Services industry as a whole – Payment and Cash Management especially – suffers from not learning and not re-using other industries’ ideas and best practices. As an anecdote, my current role focusses on one hand spending time with Banks and Financial institution, on the other hand with Corporate Treasurers. I still find myself explaining to Bankers on a regular basis procure-to-pay and order-to-cash cycles, getting surprised reactions when they realise they are just an “end” process to a supply chain process (I kid you not!). While generally speaking Banks understand their customers’ needs, individuals lack some basic working knowledge of their clients’ business or practical implications of a Banking relationship. The most regular occurrence of this “knowledge gap” I witness is around the Digital Transformation. Everybody talks about it, everyone has their own definition in Financial Services, however very few people really understand how non-Financial Institutions have already seized the opportunity. Yes, some Bankers are trying to re-invent the wheel as you read these lines. What is a Digital Business? A digital business is more than just a business with digital products that are distributed electronically: it’s a business in which digital technology is both pervasive and central to its overall success. A digital business is created using digital assets and/or capabilities, involving digital products, services and customer experiences, and is conducted through digital channels and communities. In a digital business, the majority of processes are digitized. This means that all along the value chain—from the creation of products and services to their consumption—employees, consumers, partners, and processes are reliant on digital technology for easy access to information, constant connectivity, and immediacy of insight. A digital business is characterized by an open, flexible value chain. In the transition to a digital business, organizations need to re-envision their business not as a standalone entity with a linear value chain, but as part of an extended enterprise ecosystem of suppliers from which customers assemble products and services according to their needs. Organizations need to participate in these ecosystems to deliver value to customers. By positioning products and services in the context of the customer’s value system, a digital business can grow its capabilities, leverage the capabilities of others, and open up new revenue streams. As part of a larger ecosystem, companies are more equipped to quickly pivot their operations to add customization or deliver new products to satisfy consumer need. They can scale their manufacturing capacity and shift geographies as needed to fill a specific order. In the future, these ecosystems will consist of low-cost suppliers and virtual manufacturers, be global in nature, and serve niche industries that span nations. Innovation will occur in hyper-drive, propelled forward by digital product development and marketing. Digital technologies enable new business models that are dynamic, flexible, and deliver value to both businesses and customers. Before we examine how the enterprise can reinvent itself, it would be helpful to examine the circumstances that are driving the enterprise toward digital transformation. The nature of digital technology Digital technologies enable new businesses models that are dynamic, flexible, and deliver value to both businesses and customers. Central to digital transformation is the ability to facilitate direct, peer-to-peer communication, collaboration, and sharing, without requiring an intermediary. This ability is already reshaping business as we know it. By providing direct, unrestricted access to information, knowledge, and resources, digital technologies empower individuals in ways not previously possible or even imaginable. Anyone with a web-enabled device can connect to a global network of expertise. They can discover individuals with common interests and goals. They can share ideas, collaborate, and innovate. They can band together and have their voice heard, counted, and taken seriously by those in positions of influence. And they can access new channels for manufacturing, marketing, and selling, and work with business partners located anywhere in the world. As individuals are empowered with new ways of working, traditional channels—and those who control them—will hold less importance. An inventor, for example, no longer needs to license their product idea for pennies on the dollar to a manufacturer. They can prototype the product with three-dimensional (3-D) printing. They can “crowdfund” capital costs using the Internet (collecting small amounts of capital from family, friends, or members in their online community). They can market globally through inexpensive and accessible online channels, sell through a digital storefront, manufacture small batches or distribute digitally. All this can be done in ways that are faster and cheaper and deliver new value to the customer. In shifting power and influence away from traditional sources, digital technologies are introducing opportunity to the masses. Businesses must acknowledge, respond to, and allow digital technologies to transform their operations from the inside out if they want to stay competitive and relevant in a digital-first world. Demands of the digital customer An increasingly connected consumer and the widespread adoption of digital technology has created the digital customer. Internet-based retail is growing globally at a rate of 19 percent year over year and, as more consumers move online, they are using the Internet to discover products, gather and evaluate information, and engage the buyer online for purchasing and shipping. An increasing number of channels are offering customers convenience, flexibility, and choice. They expect immediate gratification and engaging experiences that satisfy. The digital enterprise will support the omni-channel delivery of goods and services to compete and satisfy their customers. We have entered the “Age of the Customer”—an age in which digital technology has empowered the customer and shifted the balance of purchasing power from suppliers to customers. Consumers now have the ability to extract price, quality, and service concessions from the world’s most powerful brands. What used to differentiate the enterprise—economies of scale, distribution strength, and brand—have faded in importance. In their place, customer obsession is what gives firms dominance and drives their competitive advantage. For digital business, customer experience does not outweigh the need for operational excellence. In the second part of this blog, we’ll cover more drivers and practical examples of how other industries and non-Financial Services businesses approach the Digital world. We’ll cove the Generation Z, how non-FS businesses manage Operational Agility and deal with global competition and regulatory pressures.

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Heat Wave: Summer Momentum for OpenText Analytics

Summertime, and the livin’ is easy, Gershwin’s famous song tells us. The lengthening days may beckon people to relax and slow down, but not at OpenText Analytics and Reporting. We are seizing the season and accelerating ambitious plans to help our customers win in a digital-first world. We’ve got momentum behind us – a Summer Wind, to quote another famous song – and we believe that recent analyst reports from Ventana Research and Forrester Research highlight that momentum. Ventana Research: “Hot Vendor” OpenText Analytics was named a Hot Vendor in the Ventana Research Analytics and Business Intelligence Value Index, just released. Ventana Research analysts categorize vendors as Hot, Warm, Cold or Frigid. We think being called Hot is pretty cool, and it encourages us to push ourselves farther. Ventana’s Value Index examines vendors’ products across seven categories – five that evaluate the ability to support business processes associated with analytics and business intelligence, and two covering vendor validation and TCO/ROI. These seven factors are then boiled down to a single number for each vendor. OpenText Analytics earned its Hot rating with an 88.1 on a 100-point scale. “Actuate (now OpenText) scored as a Hot Vendor with its highest scores in the categories of reliability, adaptability and TCO/ROI,” says Tony Cosentino (@TonyCosentinoVR), VP and Research Director, Business Analytics at Ventana Research. “Actuate continues to make strides in the integration of its portfolio including API documentation, ease of embedding BIRT and with its discovery tool, BIRT Analytics.” Forrester Research: A “Leader” in Enterprise BI Platforms We believe that The Forrester Wave Enterprise Business Intelligence Platforms, Q1 2015 report also confirms the momentum behind OpenText Analytics, citing us as a Leader. Forrester’s four evaluation categories are Leaders, Strong Performers, Contenders and Risky Bets; see the four evaluation categories here. “OpenText Actuate differentiates by scaling to millions of reports and users,” writes Boris Evelson, Vice President and Principal Analyst, in the report. “Its top use cases involve distributing complex, interactive online statements to customers of large financial services institutions.” Evelson (@bevelson) writes that Forrester tracks more than 100 vendors in the BI market, but only deep-dives on the 11 top vendors for the Wave report. These 11, including OpenText Analytics, were chosen based on product fit, customer success and Forrester client demand, with analysis weighted based on the needs of larger companies and other scenarios. We’re pleased to be named a Leader in Forrester’s Wave report, and intend to use that momentum to propel OpenText Analytics farther than ever. As yet another classic summer anthem goes: “Catch a wave and you’re sittin’ on top of the world.” Click to read Tony Cosentino’s summary of the Ventana Value Index report, “Who’s Hot in Analytics and Business Intelligence.” Click to download the Forrester Wave: Enterprise Business Intelligence Platforms, Q1 2015 report. Click to view a free replay of Boris Evelson discussing the Forrester Wave report in an OpenText Analytics webinar. Surfing image by Chris Pizzitola, from Flickr.

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Good Cloud. Bad Cloud. Why Cloud?

Confused about the cloud? You’re not alone. Adoption is projected to grow at double digits despite plentiful guidance on why we should fear the cloud. Pundits tell us, “If your organization is not implementing the cloud, you’re already behind.” Yet it is easy to feel the cloud is just beyond our grasp. So let’s take a look at some real-life use cases from sectors that are leading the way in enterprise adoption of the cloud. Cloud Illusions Ask a few CIOs about the cloud and you are likely to hear a wide range of responses, from concern that the cloud endangers security and privacy to elation that the cloud can be the ultimate platform for change. While much of this reflects well-reasoned advice and counsel, some is pure hype. When even The Onion takes on “that cloud thing that everyone is talking about,” we should realize that we are at hype and jargon saturation. With all the noise around cloud computing, cloud storage and cloud apps and debate about the pros and cons of public, private and hybrid clouds, we need to consider what is real and what is merely illusion, and moreover why we should ultimately care. These beautiful lyrics from the 60s seem to foretell our current state of confusion over the cloud: I’ve looked at clouds from both sides now, from up and down, and still somehow it’s cloud illusions I recall. I really don’t know clouds at all.” — Joni Mitchell, Both Sides Now from the album Clouds The cloud is a growing reality. CIOs and IT teams need to clearly understand how it can best be applied to advance their strategic interests. IDC research forecasts public cloud will grow at double digits and spending on private cloud will top $24 billion by 2016. CompTIA predicts that the next decade will see cloud computing becoming even more accepted as a foundational building block. We are seeingthe cloud go mainstream in the public sector, and Gartner predicts the cloud is moving into digital business, advising CIOs and other IT leaders to continually adapt to leverage increasing cloud capabilities. The Open Group Cloud project analyzed 24 business use-casesdriving adoption. In general, the rationale can be classified in five areas: agility, productivity, QoS, cost and the ability to take advantage of new business opportunities — all of which have been guiding principles for applying technology in the past. So how well are our past years of enterprise hardware and software know-how translating to the cloud for large-scale applications? Here are three sectors that are forging the way with successful cloud implementations in order to drive efficiency, improve time to market, and effect business transformation. The Cloud Drives Cost Efficiency World Economic Forum research reveals that governments are adopting cloud services at higher than expected rates. The growing adoption of cloud technology is happening at all levels of government around the globe. We are already seeing cloud play a role in changing how government agencies fundamentally spend money and allocate their IT resources. We came out with a cloud-first policy because… it offers a faster time to market, a reduction to risk, and hopefully a reduction in cost.” CIO Carlos Ramos, California While adoption is being driven in part by cloud-first mandates, the cloud is clearly aligned with government mission objectives. The public sector has embraced a data-driven approach — including open data and big data initiatives — to be responsive to citizens. Cloud implementations are seen as a means of moving beyond data transparency to achieve a cost-effective state of operational excellence. Four Trends to Watch in 2015 highlights the cloud as a means to be responsive to citizens’ wants, needs and ideas. For municipalities, the cloud provides equal, on-demand cost-effective access to a shared pool of computing resources. The City of Barcelona hosts 1.5 million guests for the La Merce festival using the cloud to help manage the surging foot, bike, auto and public transportation traffic. The state ofDelaware has implemented a cloud-based CRM application for constituent tracking in two months, adopting a cloud-first policy that piggybacks on federal policy. The state set up a private cloud and virtualized 85 percent of the state’s physical servers, saving $4 million per year. Delaware now has 70 applications in the cloud —from event notification to cybersecurity training. For central government organizations, including the US Department of the Interior, shared services are eclipsing “cloud-first” mandates as the driver behind cloud adoption. DOI’s groundbreaking cloud initiative consolidates all the records information programs under one IT governance system, and this shared service is expected to save an estimated $59 million in taxpayer dollars by 2020. The Cloud Supports Business Transformation Gartner Research identified financial services banking and insurance segments as two of the top cloud adopters. These segments are driven by the need for more innovation and the value they get from that innovation. Financial services firms are rewarded for systems that can process transactions faster and more securely and are providing new services, such as mobile banking and claims, that are ready-built for cloud-based systems. There is also growing competition with startups that are shifting the playing field. Way back in 2013 (a decade in cloud years), my article The Art of Banking: How Financial Services Approach Great Customer Experiences talked about how bankers would increasingly take innovation cues from consumer tech and smart retailers as they practice the art of banking. Over the past year, the cloud has proven to be both a major disrupter and an enabler for innovation. Like the other big research firms, IDC sees digital transformation as key for businesses and a bridge that CIOs must learn to cross, and that bridge includes the disruptive influence of cloud computing. A recent article from Banking Technology, “Why I’m backing the banks,” declares that traditional banks are now in a race to remain relevant as they face a slew of non-bank competitors with offer models that consumers increasingly value. Accenture found that one in five consumers would be happy to bank with PayPal — a cloud firm born in Silicon Valley. Though often a cost-saving measure, CIOs are seeing the potential in the cloud to create a flexible platform for future innovation. A poll of financial services sector decision makers revealed the top two benefits of adopting cloud platforms as cost savings (voiced by 62 percent of respondents) and a simplified IT environment (52 percent). It is this simplification of the IT environment that will enable banks to level the playing field with the upstarts: The newer entrants owe much of their success to their extreme agility with ICT: they have got where they are because they use technology better than anyone else. Yet, it would be premature to lament the passing of banks as we know them. They are increasingly taking the tech start-ups’ own medicine… [and the] search for innovation is rapidly pushing the cloud up banks’ technology agendas.” While banking has definitely upped its cloud game in the last few years, insurance is perhaps the granddad of cloud adoption. In How Cloud Computing will Transform Insurance, Accenture highlighted Insurance as being in the forefront of cloud growth and predicted that the cloud would transform the industry. On their list of reasons to adopt cloud, the “ability to respond to market change and reshape operating model[s] to address new and emerging opportunities and challenges.” An SMA study of cloud adoption trends in insurance found that 35 percent of participants said the cloud “provides companies with the flexibility needed to respond quickly to changing needs.” In retrospect, while cost savings has been a driver for insurers to adopt the cloud, there are already a number of insurance cloud success stories that illustrate the cloud’s real potential as a means of innovation and competitive advantage in a changing market with a changing customer demographic. Andre Nieuwendam, director of IT for United Property & Casualty describes their cloud success in customer-centric terms: “From an insured perspective, there are many initiatives on the table that we want to be able to provide them, file a claim electronically, check billing, and interact with customer service people in a real-time environment. Being in the cloud has enabled us to meet all of these objectives in a very, very short period of time.” The Cloud Enables Speed to Market In a recent Forbes article, “Cloud Is the Foundation for Digital Transformation,” Ray Wang (@rwang0) highlights cloud as the single most disruptive of all the new technologies. ”Cloud not only provides a source of unlimited and dynamic capacity, but also helps users consume innovation faster.” The idea of leveraging the cloud as a platform for speed in a changing market is appealing and especially resonates in the communications, media and entertainment sector, one that Gartner has identified as second only to banking in cloud adoption. In Breaking Bad: How Technology is Changing Media & Entertainment, I wrote about the digital media supply chain and how entertainment and broadcast companies are experiencing no less than an industry revolution: Motion pictures used to be cut, approved, and canned for distribution and released in a series of ‘windows’ for consumption. With digital distribution this model stops working — all the traditional ‘windows’ of distribution are collapsing. This has a ripple effect all the way down the chain of production and accounting and requires new IT systems and applications to address the new paradigm.” According to Accenture’s Content in the Cloud in the Broadcast and Entertainment Industry, the cloud can be the platform on which the digital media supply chain operates to better serve changing markets and consumption models. Cloud technology is poised to make an impact by supporting the next round of breakthroughs…from proliferating devices that demand a more flexible business model to new levels of IT capacity requirements that dictate highly scalable IT solutions to competitive pressures for speed and innovation that call for better workflow, business analytics, and customer insight.” How Cloud Computing Will Save Hollywood tells the story of how Lionsgate is using cloud to run their studio and compete with the “big guys” in the industry. Cloud has been helping them deal with their dispersed global environments during film production: media complexity, an unprecedented influx of massive amounts of data, and unique data and workflow requirements. Cloud Resolutions Perhaps the cloud is not so mysterious after all. In a Gathering Clouds interview, David Linthicum (@DavidLinthicum) shared his perspective that businesses that adopt cloud gain a strategic advantage: … the companies who [adopt cloud] can turn on a dime…. These companies will be able to leverage their information in much more innovative ways.” As industries increasingly digitize, the cloud is proving to be a useful partner to the CIO in an increasingly digital-first world. It is not surprising that KPMG’s recent survey, Elevating Business in the Cloud, found the top uses for cloud are to drive cost efficiencies and enact large-scale change including enabling a flexible and mobile workforce, improving alignment and interaction with customers, suppliers and business partners, and better leveraging data to provide insightful business decisions. The key to success, as with any new bright shiny technology, is to apply the cloud to achieve critical business and mission objectives. As Jim Buczkowski of Ford Motor says, The cloud is about delivering services, features, and information…to make the driving experience a better one.” So here’s to accomplishing great things with the cloud! Just keep these tips from KPMG in mind as you resolve to make your cloud initiative a success: Make cloud transformation a continuous process. Drive cloud transformation from the top. Focus on strong leadership and engagement. Avoid silos. Measure success. Plus one bonus tip from me: Avoid the trap of “cloud for cloud’s sake,” lest we discover the biggest truth in Joni Mitchell’s lyric is “So many things I would have done but clouds got in my way.” A version of this article first appeared in CMSWire.

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How the Internet of Things will Enable the Digital-First World

Internet of Things

Unless you have been living in a remote cave for the past two years, you will have noticed that the Internet of Things is now on the top of every CIO’s agenda. When I posted my first blog on the IoT in 2013, IoT had relatively low media coverage and then boom, it has become the must have IT strategy of the decade. Today, it is very easy to get lost in the digital disruption being caused by the IoT, so I thought it would be useful to just go back to basics for a few minutes and highlight some of the features and supply chain related applications for the IoT. The first video in my Digital-First World series for manufacturing discussed how the manufacturing industry has been moving towards the Digital-First World and I thought it would be very relevant to follow this video with my second one which focusses on IoT. Click here to watch. A day doesn’t go by when a press release goes out promoting another IoT related project somewhere around the world and it can be quite easy to misunderstand what the IoT is all about. Hence the reason for producing this relatively short video. I have to say that I do find it amazing how IoT has managed to capture the imagination of businesses around the world, more so than some of the other technology trends in recent years. One thing is for sure, the IoT is here to stay! Key to the success of the IoT is finding applications for how it can be embraced by businesses across different industry sectors. Recent reports highlight two industries where IoT has gained most traction, Manufacturing and Utilities. From a supply chain point of view, I certainly believe that the IoT will fundamentally change how supply chains operate. I have written a few blogs now on the subject of the IoT and I will be posting more IoT related materials during the course of this year.

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