B2B Integration

3 Ways BIRT Adds Value to Embedded Systems

If scale and functionality are what your reporting needs, BIRT is the most embeddable tool around. When I bought my dream car – a 1968 Ford Mustang no less – I was less than thrilled about the stock AM/FM stereo with 8-Track player that it came with. So I plopped down nearly $800 bucks and got myself a modern stereo that sounds great and lets me cruise in style while playing songs from various digital devices and streaming sources. The point here is that modern technology in existing systems often adds value to the overall package. Such is the same feeling when it comes to BIRT for hardware and software vendors. Rather than build your own, the open source-based technology can be embedded as a highly customizable, visually-rich, data analysis, and reporting environment. One of the advantages of using BIRT in an individual software development project is that it is the most embeddable software on the planet. It also has three distinct deployment options that give developers flexibility and the options that are best suited for their needs. Here’s how we break it down: Design: The BIRT Standalone Option Easy to install and set up, this option is ideal for organizations that are generating reports on a small scale for a smaller number of individuals, with a relatively limited number of regular reports. Reports are outputted through formats such as PDF, Microsoft Word and Microsoft Excel. All that is required is BIRT Designer and access to corporate data. Automate: The Eclipse BIRT Engine with Java APIs Using Java APIs, developers can deploy Java WAR files within their applications, whether it is a custom application or a Java web application. Deploying Eclipse BIRT Engine in a web page or series of web pages, developers can provide a list of reports that individuals within the organization can access and download at their convenience. Scale: The BIRT iHub This option is ideal for large enterprises with hundreds or thousands of end users and a high volume of reports that need to be generated automatically and on demand. BIRT iHub features easy integration of BIRT reporting, with most of the tools developers need built right in. BIRT iHub can also connect to data sources across multiple servers and deliver output. It is easy to deploy and makes it simpler for developers to work in a shared environment. It also doesn’t hurt that more than 3 million developers are building projects in and around BIRT. Among Actuate’s marquee partners embedding BIRT into their own tools are some of the biggest names in software, including Cisco, Computer Associates,BMC Software, GE Healthcare, Infor, and Siemens. So, similar to my choices for car stereo receivers, choosing which approach to BIRT I take depends much on the features I am looking for. Thankfully, there are more than enough options to choose from to suit my organization’s needs. If you want to find out more about these various options, you’ll want to check out the specs on the BIRT product page.

Read More

Dealing with High-Volume Transactional Documents. Do I really need an ECM system?

The same way you wouldn’t try and put out a blazing bushfire with a squirt gun, you probably wouldn’t use a stump truck to uproot garden weeds. It’s all about using the right tool for the job. Having said that, we live in a world where feature-rich products, promising to deliver a wide range of functions, are abundant. It’s always tempting to go for a “value-for-money-bigger-solution” to solve a smaller problem. For instance, when we talk about a document repository, generally we tend to think of a full blown ECM system with all the bells and whistles including complex branched versioning, virtual documents, unlimited number of attributes, evolutionary classification schemes, rigorous security architecture and what have you. Although features like these are a must for an enterprise-wide, source-of-truth ECM system, in certain cases, a light-weight, high-performance, cold document repository where you can retrieve and deposit large volumes of transactional documents, is all that you need. A re-depository if you will. It’s hard to argue a case against an ECM system which can also act like a HVTO (High-Volume Transactional Output) repository but, by the same token, it’s hard to find such an ECM system. A feature-rich ECM, generally, is built on a complex engine which, inadvertently or otherwise, has the performance penalties that aren’t suitable for a high performance HVTO repository. So what are the features to look for in an HVTO repository? I am glad you asked. In my opinion, here are a few to consider: Performance, Performance and Performance! An excellent HVTO repository is the one that outputs high-volume/size documents to multiple delivery channels at higher speeds. It may not support complex versioning schemes but, again, for high-volume transactional documents, like customer statements, it may not be required. Support for Printstreams Printstreams are one of the major sources of high-volume transactional documents. A good HVTO repository must support industry standard printstreams like AFP, PCL, Metacode etc. An intuitive and fast way of ingesting as well as spitting out printstreams is expected of a good HVTO repository. Integrated Transformation Capabilities An HVTO repository is expected to provide a built-in transformation engine where content can be ingested, indexed and reformatted as required for storage, viewing or printing. Integration with Information Silos In large enterprises, a purpose-built HVTO repository is almost always found side-by-side with one or more enterprise repositories and other storage systems. Its ability to source/search data and documents from multiple sources is needed due to its, largely infamous, role as an Enterprise Document Cache. Ability to Reduce Storage Footprint Better HVTO repositories should significantly reduce data storage requirements by extracting and storing only one copy of common resources, such as graphics, fonts and metadata, for high-volume printstreams and reconstituting them back together upon retrieval. Fit-for-Purpose Security and Audit Even though HVTO repositories strive for simpler security architecture, the reality is that compliance requirements, both internal and external, call for a tighter level of security and audit on the documents stored in the repository. A good repository should have the right balance of meeting customer needs, regulatory compliance requirements, as well as keeping it all simple to implement and manage. Now that you know some of the things I take seriously while deciding which repository to use, let me tell you about the smart TV I recently bought. It has hand gesture control, amazing sound, 3D screen, voice commands and ability to show streaming 3D and other content from the internet. Turns out, I do not have a big enough room where I can enjoy the amazing sound, hand gesturing is a bit annoying, with no way to bring ethernet cable to the TV and my slow wireless router and internet connection speed – streaming is not an option anyway. Guess what? I am still using my old TV to watch channel 9 news.

Read More

Do You Need a Genius Bar for B2B Integration?

Many of the leading cloud computing providers deliberately avoid talking with their customers. When inquiries come in, they push them back to online resources. Haven’t you read our API specification (it is 200 pages long)? Have you posted the question to our online community (maybe someone will know the answer)? Have you visited our app store (you might get lucky)? Strange as it might seem, not talking to your customers is viewed as the best way to grow your business profitably. But is this the best approach for cloud-based B2B integration platforms? The answer is both “Yes” and “No.” In recent years a number of Integration Platform-as-a-Service (PaaS) vendors have emerged in the market. These iPaaS vendors follow a similar strategy to cloud providers such as Google, Facebook and Amazon Web Services. iPaaS providers develop user interfaces that are highly intuitive and can be learned within minutes. Extensive wikis and robust API suites are published with a goal of making users self-sufficient. Some iPaaS vendors even offer libraries of maps, forms and connectors to popular applications, which can be self-provisioned in a matter of minutes. Apple’s Genius Bar What you will not find most iPaaS vendors offering is high-touch customer service models or service delivery teams that can be scaled up and down to support projects. And that is just fine to most of the types of companies who prefer to use an iPaaS. The user demographic that iPaaS appeals to are self-starters. They have 10, 20 or 30 years of EDI/XML experience under their belt. These Do-It-Yourselfers don’t want a high-touch model. But what if you don’t have 10, 20 or 30 years of experience with B2B integration? What if you don’t know how to get data in and out of SAP using XI APIs? What if you don’t know how to publish item attributes to Walmart using the 1WorldSync data pool? What if you don’t know how to use the RosettaNet PIP for a design win? What if you don’t know how to aggregate end-of-day account statements from your international banks using SWIFT? What if you have never used the EBICS protocol to issue payments in France? What if you have never connected to manufacturers in Japan using Zengin or HULTF? What if you are not familiar with the electronic customs regulations for importing goods to India? What if you are not familiar with the policies for issuing electronic invoices in Mexico? If any or all of these scenarios apply to you then a self-service iPaaS model is not the way to go. Not all cloud-based integration providers take the iPaaS approach to the customer experience. Some provide a model more like Apple’s Genius Bar. When you encounter a hardware or software problem with your Mac, tablet or phone you can talk to a real person at the Genius Bar about how to solve it. Many companies don’t have the expertise in-house to master the hundreds of different networking protocols, messaging standards and ecommerce regulations that exist around the globe. For these organizations, having a real person (not a wiki or API spec) they can contact is essential to meeting the integration requirements of their customers. When you need to “Map an SAP IDOC to a VDA 4938 for an automotive OEM in Turkey” you have a team of experts that will hold your hand through the process. You need a Genius Bar for B2B integration!

Read More

Adoption of Cloud B2B Services Continues to Grow in Japan

It has been 18 months since I first discussed how Japanese companies were taking a keen interest in moving to cloud based B2B services. In that particular blog entry I highlighted five reasons why Japanese companies were considering a move to cloud based B2B platforms. I wanted to take the opportunity to revisit each of these reasons and update according to some of the industry trends that I have been seeing over the past 18 months. I also wanted to provide some personal insights from my recent trips to Japan. As you will see it certainly provides some validation in terms of my original findings relating to cloud B2B adoption across Japanese companies. Reason 1. Introduce Flexibility: Japanese manufacturers need to scale production as seamlessly as possible to ensure they can meet varying consumer and market demand levels. By moving a B2B environment to the cloud, it allows companies to build flexibility into their supply chain as required by the needs of the business and the cloud also offers a secure, ‘neutral’ environment into which key suppliers or business partners can be connected. Update – Over the past 18 months we have seen Japanese companies continue to rethink their production footprint around the world. There has been significant interest in setting up new plants in Brazil and Mexico to leverage low cost labour in these countries as well as use these locations as a springboard into the lucrative North American market. Mexico is one of the most important automotive manufacturing hubs in the world at the moment and that importance will grow further over the next few years. Nissan is certainly taking the lead in terms of trying to build a flexible production footprint, not just to service their production requirements but those of their partners Renault and Daimler as well. In fact over the last 18 months we have seen a number of new industry partnerships emerge, one of the most significant being Toyota and BMW who are working together to develop a new sports car. In addition I believe we will see a new round of investment in the so called MINT (Mexico, Indonesia, Nigeria, Turkey) countries, a new set of emerging markets that I discussed at length in an earlier blog entry. Considering the investment placed by Japanese companies in the existing BRIC countries I would expect Japanese companies to take the lead in investing in the MINT countries as well. It is interesting as I studied Flexible Manufacturing Systems when I was at University over twenty years ago but these systems were for use within the confines of a production plant. Now, these FMS environments need to work across multiple plants and connecting to a single, cloud based environment is key to the success of these production environments. In fact the analyst IDC coined the phrase the ‘Global Plant Floor’, a great description of what many manufacturers would like to achieve, today. Building flexible, scalable production environments should now be on the agenda of every manufacturer that has truly global aspirations. Reason 2. Implement Modernisation: Japanese manufacturers have relied on bespoke, behind the fire wall software solutions to manage their global production facilities. The cloud is going to drive a revolution in how IT environments are managed and maintained on an on-going basis and IT resources can be re-deployed on to other IT projects within the business. Update – Over the past 18 months I have had two trips to Japan, one trip focussing on the high tech companies and the second trip looking at automotive companies. On each trip it was interesting to see which companies were taking the bull by the horns so to speak and were proactively looking to upgrade their B2B platforms. Since I posted my last blog relating to Japan we have had many enquiries from Japanese companies wanting to move to a Managed Services environment. Interestingly most of these companies are in the high tech sector but in each case they wanted to move away from their legacy communications network and on to a single platform that would give them the future proof communications infrastructure that they need to compete on the global stage. It may be due to the shorter life of high tech consumer electronics products that makes it easier for these companies to identify a window where they can move to a new platform. In the automotive sector it is not so straight forward as cars will normally have a five year life cycle and it is not so easy to identify a suitable migration window to a new B2B platform without disrupting production in some shape or form. From an automotive perspective one B2B application that is likely to see rapid adoption over the next few years, based on some of the discussions I have had in recent months, are Managed File Transfer applications. The reason for this is that car manufacturers are de-centralising their design offices and hence they need the ability to exchange very large files between different locations. The increased trend for partnering with other vehicle manufacturers, for example BMW and Toyota, has also led to a need to be able to share design information. I would expect this trend to continue into the foreseeable future and cloud MFT based solutions will be perfect for this application. Reason 3. Initiate Consolidation: Japanese manufacturers have expanded their production facilities all over the world, building out extensive internal networks and deploying multiple B2B hubs. Cloud based B2B environments, such as GXS Trading Grid, are helping Japanese companies consolidate their global B2B hubs and networks and at the same time contribute some way towards future proofing their B2B platform. Update – As highlighted above, the pace of consolidation to a single B2B platform appears to be quicker across high tech rather than automotive companies. This could be due to the fact that production operations are generally outsourced across the high tech industry as they tend to utilise more contract manufacturers. So it is the contract manufacturers such as Foxconn and Flextronics that need to develop cloud based platforms to connect with their own suppliers. In fact over the past 18 months we have seen many more consumer electronics companies such as Sony outsource their manufacturing to an external provider and I think this trend will continue. In general we have seen more companies consolidate onto a Managed Services platform, either due to a lack of internal resource availability or a desire to route all transaction based traffic through a single provider. In addition to B2B networks, many Japanese manufacturers have built their business around home grown ERP platforms. However these ERP platforms are becoming expensive to maintain and with an increasing desire to embrace mobile, social and Big Data technologies, these companies will need to upgrade their ERP environments as well. ERP upgrades and ERP instance consolidation provides an ideal opportunity for considering B2B Managed Services. I believe we will see Japanese companies focus on both upgrading/consolidating their ERP and B2B environments moving forwards and this will be a good thing for all concerned, especially for vendors such as OpenText. Reason 4. Improve Collaboration: Japanese manufacturers are now embracing collaboration and co-opetition in order to respond to changing consumer and market demands. Therefore cloud environments utilising feature rich, web based applications that can be accessed anywhere across the business help to encourage collaboration between two or more partnering companies and their respective supply chains. In addition they offer companies improved predictability and visibility of long term costs associated with running cloud based B2B platforms. Update – As highlighted earlier, we have seen more and more examples of Japanese companies needing to work with their competitors in order to exploit new market sectors. This need to embrace co-opetition has forced Japanese companies to change the way they work, especially with western partners. Using a cloud B2B platform is ideal for companies who wish to work jointly on a project as they can use a hosted platform for just the length of their joint project without much risk to their respective back end IT environments. One thing I found during my trips to Japan was that more and more Japanese companies were becoming increasingly interested in how western companies were implementing and conducting B2B, for example what document standards were being used and how they connected to their trading partner communities. This demonstrated to me that a significant cultural shift was underway in terms of proactively wanting to learn about how companies were using B2B in other markets and how they could deploy similar cloud B2B platforms across their own operations. The mere fact that more Japanese companies were willing to use a cloud platform meant that they were also willing to work more collaboratively with trading partners around the world. I still believe that the Japanese Earthquake in 2011 was the catalyst for this urge to adopt new collaborative ways of working. Reason 5. Increase Resilience: Japanese manufacturers are having to build stronger resilience into their global operations in order to minimise future supply chain disruption. Cloud environments help to foster collaboration amongst trading partners around the world and more importantly helps to speed up communications out to a trading partner community during a time of crisis. Update – Increasing resilience to future supply chain disruptions has been one of the more important issues that Japanese supply chain directors have needed to address over the past 18 months. Dual sourcing of suppliers, mapping out supplier networks and identifying potential points of weakness in a supply chain have all been addressed from an operational point of view. From a data centre point of view, moving to a cloud based environment hosted by a third party provider helps to ensure that business related transactions and information flow across a state of the art data centre infrastructure. Even though Japanese companies have not had to test their back up and fail over processes in a major way since the 2011 earthquake, these companies are in a much better position today, from an increased resilience point of view, than they were before. The investment they have made in setting up new plants in different regions around the world will also help to protect against future supply chain disruption. Using a cloud B2B platform has provided the speed and flexibility to move production anywhere in the world.

Read More

SWIFT Services Vendor Selection Checklist

More and more corporate treasury organizations are considering SWIFT services to route payment instructions or collect account statements from their banks around the world. But connecting to the SWIFT network can be daunting with the associated requirements for dedicated hardware and software, along with in-house SWIFT certified experts. Few corporates choose to host their SWIFT connectivity in-house, instead opting to use an outsourced SWIFT services solution. The best way to compare different SWIFT services providers is to compile a list of the technical capabilities, corporate to bank connectivity, SWIFT services operations, and implementation considerations that you require. Then, you can rank each provider according to how well it meets your needs. When choosing a vendor, don’t just consider whether the provider can meet your needs for today; be sure that your provider can meet your future requirements as your treasury management needs evolve. DOWNLOAD THE SWIFT SERVICES VENDOR CHECKLIST APP We’ve developed a new Checklist App to help you engage in more educated conversations with SWIFT vendors and evaluate the various SWIFT outsourcing options that best fit your business requirements. It includes features that we recommend you include in your vendor evaluation, including: TECHNICAL CAPABILITIES Supports your preferred communications protocols e.g. FTP, AS2, HTTPS, SFTP, etc. Performs vulnerability/penetration tests on networks and connectivity Regularly tests their Disaster Recovery and Business Continuity plans Meets your recovery point objective (RPO) and recovery time objectives (RTO) standards CORPORATE TO BANK CONNECTIVITY Supports direct, host-to-host bank connectivity to your cash management banks to save you SWIFT transaction fees Has experience integrating to various accounts payable, general ledger, and treasury management systems to improve straight through processing Can translate inbound and outbound files (e.g. bank statements, vendor payments, check images, etc.) into your preferred formats Provides visibility, monitoring and support services for all messages (SWIFT and non-SWIFT) SWIFT SERVICES OPERATIONS Does not require a PC or laptop with USB port to access the SWIFT Network and to release payments Handles all of the required SWIFT message types e.g. FIN, FileAct, MX (XML/SEPA) Licenses SWIFT’s Alliance Gateway and Hardware Security Modules (HSMs) to ensure SWIFTNet compliance Supports your choice of digital signature providers e.g. SWIFT 3SKey or IdenTrust Trust Link IMPLEMENTATION Provides experienced financial services implementation specialists Can meet your implementation timeframes Provides a designated project manager Has a proven, comprehensive implementation approach and project plan CUSTOMER SERVICE Has operations across your geographic footprint Offers 365/24/7 support as a standard offering Offers customer support in the languages required for your geographic footprint Meets your standards for problem resolution timeliness, quality and metrics These are just a few of the features and services you should consider before finalizing your checklist. Click here for an Excel-based SWIFT Services Vendor Evaluation Checklist you can download and use today!

Read More

From Super Powers to Supply Chain Power 50, a Busy Week for B2B

So time for reflection, last week I attended the last ever GXS sales kick-off event in Washington DC. Last event I hear you say, well yes because in January GXS was acquired by OpenText. It was great to hear last week about what GXS had achieved as a business over the last few years and now we are all looking forward to being a part of the OpenText family. The theme of our event was Super Heroes/Powers and needless to say I had a few takeaways from the event as shown below. The combined power of OpenText and GXS will transform and bring together the Enterprise Information Management and B2B market sectors. Any likeness between the Superman statue shown below and myself, no matter how small, is purely coincidental This morning I was contacted by an organisation called Supply Chain Opz, they have recently pulled together a list of the top 50 supply chain related blogs. One of my recent blogs on how the Internet of Things will impact B2B and Supply Chain environments managed to get included within this list. There are hundreds of supply chain related blogs on the internet and Supply Chain Opz decided to pull together a definitive list of blogs from supply chain related industry thought leaders. Interestingly they use social media coverage as a key measure of the success of a blog, and this particular blog had the most shares and likes on our blog site, so there must be a huge interest in this emerging area. I have been blogging at GXS for nearly seven years now and I have found it to be a great way to do industry research and then present my own opinion on things. Moving forwards I will be blogging on behalf of OpenText so another chapter opens up in my blogging ‘career’, one that will discuss in more detail how companies and supply chains can leverage Enterprise Information Management and B2B integration platforms that our combined companies can now offer.

Read More

Ten Things You Don’t Know About Information Exchange Services

First of all, what are information exchange services? You have heaps of information that you need to be able to quickly and securely transfer in and outside of your firewall, and you’ve learned the hard way that the workarounds and legacy FTP tools just won’t cut it. They’re too unwieldy, too inefficient, and too risky to the security of your business. This is where information exchange services come into play. But what exactly are they? Forrester Consulting defines information exchange services as, “a set of integrated services that facilitate the secure exchange of information both within an organization and externally with business partners, customers, and suppliers.*” Within these services are tools for: Secure mail to provide encryption, auditing, and authentication access by integrating with your existing email programs. Managed file transfer which replaces FTP services to send large files from one location to another, regardless of whether it is within the network, between people or systems. Fax services to securely and reliably transfer documents and paper as electronic files. Capture which has grown beyond traditional scanning to become a multi-channel avenue to accurately transfer paper into actionable digital content to streamline business processes. Electronic data interchange (EDI) which exchanges document-based information between two or more computer applications, and streamlines e-commerce processes such as invoice or order processing. How Can They Help Me? With these tools in your pocket, IES can keep your team from being bogged down and wasting time trying to work out the logistics of getting the information you need from point A to point B. IES provide services that can accelerate operational transactions, help adhere to compliance policies, and support security of the information you need to share to do business more efficiently.They also lend themselves easily to managed services in the cloud, making it easier than ever for you to exchange information anywhere, in any format, with anyone. What do the Experts Say about IES? 97 percent of surveyed decision makers believe Information Exchange Services play a key role in their organization’s business processes.* 86 percent of surveyed decision makers say that poor information management (such as insecure mail or file transfers) results in ineffective communications with customers and partners is a limitation to their organization.* More than half of surveyed decision makers cite poor information exchange as being responsible for compliance exposure.* 91 percent of surveyed decision makers found business value in unifying Information Exchange services relating to a specific business process.* OpenText MFT is eighty times faster than traditional file exchange services. *Source: “Information Exchange Services Anchors Your EIM Infrastructure,” A commissioned study conducted by Forrester Consulting on behalf of OpenText, August 2013.

Read More

Bringing it Altogether – EIM, B2B and IoT

This is my first blog writing for OpenText. OpenText I hear you say, have you changed companies?, well yes, GXS was acquired by OpenText on 16th January. Now you can read about the acquisition HERE and I don’t really need to cover this in any more detail but I am very positive for the future. Not just for myself in an industry marketing role across OpenText but for the companies that will be able to leverage the software and services from both organisations, it really does provide a strong value proposition for managing information across the entire extended enterprise. As part of my role at GXS over the last eight years I have been writing blogs around B2B integration and looking at the exchange of information from an external trading partner point of view. Now as part of the OpenText family we can help companies address their internal exchange and management of information as well. The traditional world of B2B has been focused on connecting external trading partners together via our Trading Grid platform, the world’s largest cloud based B2B integration environment. The trading partners are typically located across different industries, different regions and each has a different requirement from a document exchange and connectivity point of view. I have been working with manufacturing companies, from a vendor perspective, for over twenty years now and it has been interesting to understand how they structure their operations both internally and externally in order to compete on the global stage. In my former company PTC, a global provider of software based Product Lifecycle Management (PLM) solutions, there was a strong focus on data management and collaboration across internal departments. These departments needed to utilise 3D design based information in many different ways and the information was exchanged across the business depending on whether you were in design, production or the aftermarket service department. Much of the design related information is stored centrally in a design repository, which is typically accessed by a web portal type environment. These web based environments are crucial to supporting the continued globalisation of today’s manufacturing industry. So this covers the management of design based information but what about other types of information that could be flowing across a manufacturing business?, for example test reports, assembly procedures, product presentations, industry analysis reports, sales reports, compliance documents and other media such as video and audio files?  Welcome to the world of Enterprise Information Management (EIM), a world where ‘unstructured’ information is managed using a common platform to allow all stakeholders across the business to be able to access any type of information. Most manufacturers have setup ERP and database environments to manage different aspects of their information flows but once inside a database this information becomes ‘structured’. Even information contained within an Excel spreadsheet is considered structured in nature. From a B2B perspective EDI related documents could be considered as structured information because the documents are created using a specific EDI standard such as EDIFACT or ANSI and will contain a standard header describing the content of the EDI document. But what about a PDF document for example?, lots of textual information but unstructured in nature, in a similar way Powerpoint presentations have lots of information on each slide but it is not structured in any way. The management of unstructured information, especially information that lives outside of a traditional database needs to be managed and accessed more effectively. The high level diagram below illustrates a typical manufacturing company where ERP and PLM systems are central to design and manufacture of today’s goods. Another new IT term or TLA (Three Letter Acronym) is just starting to get on the agenda of global CIOs, namely the Internet of Things (IoT).  This is a subject that I discussed extensively in an earlier blog, HERE. In summary it is estimated by some analysts that over 200billion devices or machines will be connected to the internet by 2020, representing a market opportunity of potentially $14.4Trillion.  There are really three components to an IoT device, the sensor, the WiFi/Network connection and the on board processor to monitor all the information coming from the sensors on the machine.  Now it is interesting to note here that the term ‘Big Data’ started to be discussed two years before IoT went ‘mainstream’ in 2013. Many companies are still at the very early stages of learning about IoT, some are simply trying to work out which devices or ‘Things’ could be connected to a network. But with billions of devices connected to the internet and Petabytes of information being extracted from machines around the world, it presents an interesting challenge in terms of how this particular set of unstructured data will be managed. It also presents the ideal opportunity for companies to develop their own Big Data strategies as well. IoT information would for example be taken from connected utilities infrastructures, office equipment, production machinery and warehouse & logistics equipment. The information would typically contain for example proximity, temperature, performance or stress loading related information. All of this information needs to be captured and in some cases processed in real time, and in other cases archived in some form of storage server for downstream processing by other business systems.  Combined with the existing information that is flowing across the extended enterprise, what would a typical information management and exchange environment look like in the near future?  In my earlier IoT related blog I included a diagram of how the IoT could potentially connect with a B2B platform via a dedicated API, now with EIM in the mix as well I thought it would be good to try and update this diagram. I will stress that the following diagram is my own opinion on what a future EIM/B2B/IoT environment could look like moving forwards. However at a very simplistic level I think it contains some of the key building blocks for a future EIM/B2B/IoT infrastructure to support a manufacturing operation. The IoT presents an opportunity to connect the digital and physical supply chains together and develop more closed loop business systems that are more responsive to changing real world business environments. In my earlier blog I highlighted three scenarios of how this could benefit supply chains, namely proactive replenishment, pervasive visibility and predictive maintenance. In future blogs I will expand more on these closed loop business scenarios and the broader role of EIM in the context of today’s manufacturing sector. Two weeks ago I co-hosted a Twitter chat in partnership with The Business Value Exchange relating to IoT and the impact it is likely to have on the CIO, here is a quick recap of the main discussions that took place.

Read More

EDI Hard Facts #3: EDI Reduces Order Receipt to Shipment by 4 Days!

Another compelling benefit (see below for links to other posts in this series) cited in Supply Chain Insights’ new study “EDI: Workhorse of the Value Chain” addresses the time that businesses save when they send and receive business documents via EDI. They remove four days from order receipt to order shipment! “When orders are managed B2B hands-free (no manual intervention) through EDI/XML, the time from order receipt to shipment is halved. In the survey, the average response changed from three days—if the order could be received and processed without manual intervention through hands-free EDI—to seven days to ship an order that needs manual manipulation.” It’s pretty clear how EDI speeds up the ordering process. When you exchange documents via postal mail, it takes days to arrive, so it may take weeks to even discover that the mail was lost. Moreover, in some countries weekend delivery is non-existent or minimal. In the United States Saturday delivery may be ended, which means businesses operating on weekends will have to wait even longer for important orders and other documents to arrive. Courier services such as UPS and Federal Express are more reliable but costly. And even with faxes, documents don’t always arrive or can remain at the fax machine or on someone’s desk for some time before any action is taken. In contrast, EDI transactions can be exchanged in minutes. Furthermore, there is significant time saved from the elimination of data re-keying into back-office systems (supplier’s order management system, buyer’s warehouse management and/or accounts payable systems) and the high error rate, which result in time-consuming corrective actions. Saving four days can have a huge positive impact on your business because providing faster deliveries to your customers typically means greater customer satisfaction, which often leads to increased orders and you can also be paid sooner. In my next blogs, I will continue to share additional statistics from Supply Chain Insights’ report with you. In the meantime, if you would like to read the entire report, you can get your copy here. You can also watch this 30-minute webinar with industry analyst and founder of Supply Chain Insights, Lora Cecere, who discusses the key findings and takeaways from the study. Other posts in this series: EDI Benefits – Hard facts now available! Finally, Some Hard Facts About EDI – (1) EDI Still #1 By Far EDI Hard Facts #2: EDI ASNs Save Average of $78/order

Read More

A Low-Carb Diet for B2B Integration Programs

As I discussed in my last post, the New Years’ Resolution of many IT organizations is to modernize and upgrade their B2B integration platform.  Most of these companies are attempting to shift away from their high carb diet (where they are feeding a spaghetti-like maze of multiple, redundant platforms) to a leaner, more efficient architecture.

Read More

From BRICs to MINTs – the Second Round of Emerging Market Growth Begins

The BRIC (Brazil, Russia, India and China) countries have seen significant growth over the last decade since the group of countries were defined as emerging markets in 2001. Brazil is currently experiencing significant growth in its manufacturing industry thanks in part to high import taxation laws imposed by the government. These laws were introduced to try and encourage companies to manufacture goods in Brazil rather than import them into the country. The government policy of high import taxes has worked, especially as far as the automotive industry is concerned and the high tech industry is growing quickly as well. In fact I would argue that next to China, Brazil is seeing more inward investment, from a manufacturing investment point of view, than many other countries at the moment. Whether it is to take advantage of a growing economy or leverage the country as a stepping stone into the North American market, you cannot deny that Brazil is on a roll at the moment. Russia has also seen significant growth over the past decade, thanks in part to a reduction in government imposed restrictions and red tape. Traditionally many companies have chosen markets other than Russia to invest in but those that have taken the plunge and invested in Russia have seen huge growth in their own market share. The automotive industry is a prime example, many Russian car plants look as though they have just come out of the stone age due to tight government control and lack of investment, but St Petersburg Port has become an unlikely investment hub for the global automotive industry. Renault-Nissan made a significant investment in the government controlled automotive manufacturer Avtovaz, which has resulted in the alliance controlling a significant market share. Like a Phoenix, the whole automotive industry in Russia is now rising from the ashes and it is just a matter of time before millions of consumers start to spend their money on new cars. Moving across to India, the country is still seeing significant growth in its economy, thanks in part to a decade of setting up one of the world’s largest markets for outsourcing companies to invest in and it has become the offshoring destination of choice for many companies around the world. Consumer wealth in India is growing significantly and many consumers are making the switch from two and three wheeled vehicles to cars. India’s manufacturing industry has grown around its ability to produce high quality goods from a relatively low cost but highly skilled workforce. Most goods manufactured in India are for export but increased consumer wealth is likely to slow down the rate of export as manufactured goods are sold into the domestic market instead. So some interesting dynamics at play here which has helped companies such as Tata invest in overseas luxury brands such as Jaguar Land Rover (JLR). In fact in 2013 JLR sold more cars than any previous year thanks in part to the significant investment from Tata who has a strong belief in the future of the luxury brand. Ten years on and China is still referred as an emerging market by some analysts but out of the four countries China has seen the largest growth in its economy when compared to the other three countries. As consumer wealth has grown in the country, so has the consumer desire for luxury goods such as cars. In fact China is the largest car market in the world and it continues to grow. Strict government laws, namely establishing joint manufacturing ventures, around how western companies can establish a presence in the country, has helped its own domestic manufacturing industry to flourish. However times are changing in China as the government tries desperately to spread the wealth across the country rather than have it all focused along the East Coast. Large tax based incentives are now seeing more western investment in central and western China and this trend is likely to grow over the next ten years. Today, companies are finding they have a choice, either to put up with the increasing wage rises in Eastern China or move their operations to lower cost regions of the country. In some cases companies, even Chinese ones, are looking at other emerging markets around the world to invest in. Increased wage costs, labour strikes and a desire to exploit other growing markets has led to the emergence of a new wave of emerging economies, thirteen years after the BRICs were defined. Hold on tight, the second wave of emerging markets is vying for inward investment, say hello to the MINT countries! This new acronym refers to Mexico, Indonesia, Nigeria and Turkey and was coined by Jim O’Neill, the former chief economist and head of asset management at Goldman Sachs. Interestingly Jim was also credited with introducing the BRIC term back in 2001, so you could say he has expertise in identifying key growth economies around the world. So let me now explore why these countries are likely to take over from the BRICs as the economic growth engine of the world. One of the common things that three of the MINT countries share is that they all have geographical positions that should be an advantage as patterns of world trade change. For example, Mexico is next door to the US and also Latin America. Indonesia is in the heart of South East Asia but also has strong connections with China. The BRIC countries have certainly helped boost the profits of many logistics providers around the World as they ship manufactured goods from China and India to all corners of the world. Given that the MINT countries are geographically better positioned next to key economies then I would expect the dynamics of the logistics industry to change given the shorter distances that goods will have to be shipped to reach their point of distribution or sale. As for Turkey it can be regarded as being in both the West and East however Nigeria is the odd one out here as it is located in a part fo the World that has traditionally seen little development, at least by Western standards but it could be a key country once other countries stop fighting with each other and trade finally opens up across the Continent. Given that Nigeria has been included in the MINT definition it could lead to the country being accepted as a member of the G20 as the other three countries are already members. Economically three MINT countries, Mexico, Indonesia and Nigeria are commodity producers and only Turkey isn’t. This contrasts with the BRICs where two, Brazil and Russia are commodity producers and the other two countries aren’t. In terms of wealth, Mexico and Turkey are at about the same level $10,000 per head, this compares with $3,500 per head in Indonesia and $1,500 per head in Nigeria which is roughly the same as India. They are slightly behind Russia at $14,000 per head and Brazil on $11,300 but still a bit ahead of China on $6,000. As part of the research for this blog I found a great set of infographics which dives deeper into each of the MINT countries, click here for the article. From an infrastructure point of view, these countries have some significant catching up to do, especially in Indonesia and Nigeria. Jim O’Neill recently completed a trip to each of the MINT countries on behalf of the BBC and he found out some amazing facts. One of the most interesting was that about 170million people in Nigeria share the same amount of power that is used by about 1.5million people in the UK. Almost every business has to generate its own power. So this begs the question, how has Nigeria grown at a rate of 7% with literally zero power! If Nigeria is able to sort out its utilities infrastructure then it is estimated that Nigeria could grow at 10-12% per year and become a key economic hub for the African continent. Indonesia faces both political and infrastructure challenges and Turkey has its politics and a desire to do things the Western way which when combined with the Muslim faith in the country is certainly a challenge but they are determined to see their economies grow over the next decade. It is no surprise that Turkish Airlines is currently the fastest growing airline in the world. From a manufacturing point of view, Mexico is grabbing most of the MINT related headlines in terms of levels of manufacturing inward investment. Over the past two years it has established itself as a key automotive manufacturing hub, thanks in part to its relative proximity to the huge North American market and significantly reduced labour rates. Nissan, Daimler and VW have all announced multi-billion dollar investments in new production plants in the country. Indonesia is seeing significant investment from both Western and Chinese companies looking to get out of the increasingly more expensive Chinese labour market. Just as Mexico stands to become a leading automotive hub, then it is possible that Indonesia could become a leading high-tech investment hub over the next decade. High Tech goods have been manufactured in Indonesia for many years but I would expect exponential growth to now continue given that the country has now been identified as a significant growth economy. From a B2B perspective it has been interesting to watch how technology has been adopted across the BRIC countries in recent years as it provides clues on B2B adoption levels across the MINT countries. Out of all the BRIC countries and from a communications point of view, China has placed a lot of emphasis on improving its legacy telecommunications and network infrastructure. It has also been keen to develop its own XML based message standards due to the increasing importance placed on internet based trade around the world. However what has actually happened over time is that Western companies entering the Chinese market have brought in their Western ways of working and this includes their best practices for deploying B2B, ERP and other IT infrastructures that are key to operating a business today. Also, China has huge global expansion plans and if they are to establish further operations in North America and Europe they will have to adopt Western B2B message and communications standards such as EDIFACT and AS2. For this reason I believe that EDI messaging is here to stay and in fact the growing success of the emerging markets and their global expansion plans could lead to a growth in EDI traffic around the world. Who thought that would happen back in 2000 when XML was touted as the replacement for EDI messaging! Since the BRICs were identified as growth economies in 2001, technology has moved on very quickly and I think we will see the MINT countries move straight to new telecommunications infrastructures such as mobile networks. After all reliable, fixed line internet connectivity is not widely available in many of the MINT countries. Given that it is far quicker to install a mobile network when compared to a fixed line telecommunications infrastructure then I would expect mobile commerce or M-Commerce to grow faster in the MINT countries than the BRIC countries over the next few years. Here is a great SlideShare presentation that I found highlighting how a local telco provider, Vodacom, plans to support the mobile communications market in Nigeria, click here for more information. China will probably be implementing more mobile networks across the Western parts of its country but collectively I think mobile network adoption will be faster across the MINTs. If companies are able to get access to reliable mobile and utilities infrastructures then we will see levels of B2B adoption increase quickly as the MINTs look to utilise more cloud based B2B integration services. Given the relatively low IT skills that exist in some MINT countries, a cloud based approach to rolling out B2B infrastructures will help these countries grow their economies far more quickly than the BRICs were able to achieve in their early days on the world stage. International expansion is an area that I have covered in numerous blog posts over the past few years, but this particular one encapsulates most of the areas that companies have to be aware of when entering a new market for the first time. I have discussed Mexico extensively in an earlier blog post and future blog posts I will cover the other three MINT countries in more detail. So in summary, an interesting time for Western companies, should they invest in BRICs or MINTs ?, as I have a sweet tooth I think I know where my money would go!

Read More

OpenText Acquires GXS

On November 5, 2013 we announced our intention to acquire GXS Group, Inc (GXS). Today, I am pleased to report the acquisition has closed and to welcome GXS employees to OpenText. Together, we will work to advance our global leadership in Enterprise Information Management. This acquisition expands and strengthens our business in significant ways: 1. GXS expands our Information Exchange portfolio and strengthens our EIM leadership position With the acquisition of GXS, we’re expanding our Information Exchange portfolio with the addition of B2B integration and managed services. The GXS Trading Grid is a cloud-based platform for the secure, reliable, and automated exchange of supply chain and other commerce transactions across complex global networks of customers, partners, and employees. This acquisition makes OpenText a market leader in both B2B integration services and cloud-based fax services. On a macro level, it strengthens our overall EIM market leadership position by extending information management capabilities beyond a single enterprise, giving our customers the ability to manage critical information as it flows within the enterprise and externally, across their entire supply chain. 2. GXS delivers a global managed services infrastructure GXS is a leading provider of B2B integration and managed services – offering outsourcing services that include all of the hardware, software, staff and resources required to manage an entire B2B platform. Combined with our existing OpenText managed services (from EasyLink and others), this acquisition strengthens all our EIM offerings with a global cloud-based infrastructure and an infusion of managed services expertise to scale our business and tackle the toughest of customer demands. 3. GXS expands our customer base and market reach GXS is a healthy, profitable business that expands our cloud services business and is key to our intelligent growth. GXS currently delivers B2B integration solutions to approximately two-thirds of the world’s Fortune 500 companies. The acquisition of GXS will put OpenText inside the core of these customers and allow us to introduce GXS customers to other OpenText services and licensed products. In addition, this acquisition also expands our line-up of target buyers to include supply chain and procurement professionals, giving us new entry points and reinforcing our presence in key strategic verticals such as financial services, manufacturing, CPG and retail, as well as in key geographies including the US, Latin America, Asia, and Japan. Today, we are growing as a company. We are expanding and enriching our business in critical ways. This acquisition demonstrates our commitment to innovation, to quality, and to a comprehensive vision of Enterprise Information Management. While a press release was issued today, I will communicate with the markets in greater detail on January 23rd as part of our FY14Q2 earnings announcement. Please join me in welcoming GXS employees, partners, and customers to the OpenText family.

Read More

Using the JavaScript API to Embed BIRT Viewer Toolkit into PHP, .NET, and More

Earlier this month Actuate released the new BIRT Viewer Toolkit (BVT) for the BIRT developer community. The BVT makes integration into your project a breeze by making use of the JavaScript API (JSAPI). With the JSAPI, you can embed whole reports or portions of reports anywhere that JavaScript can be used. Along with easy, seamless integration, BVT also has an updated look over the open-source viewer, giving your new or existing BIRT application a more modern, cleaner look and feel. In this blog I’ll show how you can quickly and easily deploy your report in HTML, PHP, and ASP .NET starting with HTML. Deploying a report to an HTML page can be done with as little as 19 lines of code from <HTML> to </HTML> and includes all of the features you’d expect to get with a BIRT Report. As shown above, this method will give you access to the toolbar which includes page navigation, access to the parameters, table of contents and more. To display your report as shown you’ll need to use the following code and make sure to change the URL’s to point to the application server that’s running BVT. <HTML> <BODY onload="init()"> <script type='text/javascript' language='JavaScript' src="http://localhost:8080/birt/jsapi"></script> <script type='text/javascript'> function init( ){ actuate.load('viewer'); actuate.initialize( "http://localhost:8080/birt", null,null,null,myInit ); } function myInit(){ viewer1 = new actuate.Viewer( 'container1' ); viewer1.setReportDesign('test.rptdesign'); viewer1.setSize(750,800); viewer1.submit( ); } </script> <tbody> <div id='container1' style=' border-width: 1px; border-style: solid;' /> </BODY> </HTML> If you’d like to strip down the viewer and embed just a reportlet you’d need to modify the JavaScript to use the following options instead. <HTML> <BODY onload="init()"> <script type='text/javascript' language='JavaScript' src="http://localhost:8080/birt/jsapi"></script> <script type='text/javascript'> function init( ){ actuate.load('viewer'); actuate.initialize( "http://localhost:8080/birt", null,null,null,myInit ); } function myInit(){ viewer2 = new actuate.Viewer( 'container2' ); viewer2.setReportDesign( 'test.rptdesign' ); viewer2.setReportletBookmark( 'myChart' ); var options2 = new actuate.viewer.UIOptions( ); options2.enableToolBar(false); viewer2.setUIOptions( options2 ); viewer2.setSize(400,300); viewer2.submit( ); } </script> <tbody> <div id='container2' style=' border-width: 1px; border-style: solid;' /> </BODY> </HTML> Now that you have seen the basics of how the JSAPI can be used to embed reports you can use this same approach with other languages. Take a look at the following code that I named birt.php. In this simple example I recycled the code from the first example into a PHP page. Using this as a starting point I can place my PHP code anywhere I need it. <HTML> <BODY onload="init()"> <script type='text/javascript' language='JavaScript' src="http://localhost:8080/birt/jsapi"></script> <script type='text/javascript'> function init( ){ actuate.load('viewer'); actuate.initialize( "http://localhost:8080/birt", null,null,null,myInit ); } function myInit(){ viewer1 = new actuate.Viewer( 'container1' ); viewer1.setReportDesign('test.rptdesign'); viewer1.setSize(750,800); viewer1.submit( ); } </script> <?php echo "Hello PHP World from BIRT!"; ?> <div id='container1' style=' border-width: 1px; border-style: solid;' /> </BODY> </HTML> The same can be said for ASP .NET and others. Instead of needing to reivent the wheel to get data to your customers all you need to do is use the JSAPI. <asp:Content ID=”BodyContent” runat=”server” ContentPlaceHolderID=”MainContent”> <h2>Hello World</h2> <p>Hello ASP .NET 4.0 from BIRT! </p> <HTML> <BODY onload="init()"> <script type='text/javascript' language='JavaScript' src="http://localhost:8080/birt/jsapi"></script> <script type='text/javascript'> function init( ){ actuate.load('viewer'); actuate.initialize( "http://localhost:8080/birt", null,null,null,myInit ); } function myInit(){ viewer1 = new actuate.Viewer( 'container1' ); viewer1.setReportDesign('test.rptdesign'); viewer1.setSize(750,800); viewer1.submit( ); } </script> <div id='container1' style=' border-width: 1px; border-style: solid;' /> </BODY> </HTML> </asp:Content> As you can tell from these basic examples you can use BIRT just about anywhere you can use our API which means less time integrating and more time working. If you’re looking for the JSAPI doc then make sure to visit the deployment center and don’t forget to ask on the forums if you need any help! -Kris

Read More

EDI Hard Facts #2: EDI ASNs Save Average of $78/order

Based on survey responses from companies around the world, Supply Chain Insights’ new study “EDI: Workhorse of the Value Chain” documents many of the benefits of using EDI for competing in today’s economy. One EDI document in particular is cited as being critical to business success – the Advance Ship Notice (ASN). Using ASNs in the shipping and receiving processes enables both the supplying and receiving companies to compete in a business environment in which fast, efficient delivery of goods to the right place at the right time is a key to success. Here’s what survey respondents said: 1. ASNs save time. 56% of study participants indicated that when ASNs and barcode labels are notused, the goods receipt process takes longer. That’s because of the need to first manually inspect those boxes/pallets/packages to determine their contents and then how they should be routed. With an automated EDI process, the ASN electronically provides the details of a shipment of goods including carton identifications, content descriptions, and transportation details. The ASN often includes the identifying numeric characters of the barcoded shipping label affixed to the pallet of goods, which is read into the buyer’s warehouse management system (WMS). When a shipment arrives, receiving personnel scan the barcode on the shipment, which is then automatically matched to the records in the warehouse management system to verify shipment accuracy. As a result, inventory levels are updated and warehouse personnel are notified where to forward the received goods. It’s all automatic and efficient. 2. ASNs save money. As you see in the chart below, on average, shipments without ASNs cost $78/order extra. Businesses save those costs when they eliminate the manual processes described above. In addition, getting ASNs provides the visibility needed for proper labor planning, thus eliminating unnecessary labor expenses. For example, knowing which containers with what products are arriving at any time enables you to ensure that the right doors of your distribution center are set up for receipt and/or cross-docking. Or, for international shipments, you avoid having goods arrive at the port without your knowledge, which would otherwise require personnel to scramble to get the goods moved to your distribution center. Also, you avoid increased container costs when such shipments remain at the port for extra days. Furthermore, when businesses lack visibility to shipments from their suppliers they need to expedite shipments more frequently because they are uncertain of arrival dates and cannot afford to disappoint their customers. In my next blogs, I will continue to share additional statistics from Supply Chain Insights’ report with you. In the meantime, if you would like to read the entire report, you can get your copy here.

Read More

Does Your B2B Integration Environment Have Too Many Carbs?

It’s New Years and that means the time for resolutions. One of the projects many companies are considering for this year is building a leaner, more efficient B2B integration platform. Many companies are struggling with “high carb” environments that consist of a maze of spaghetti-like connections between enterprise applications and your business partners. The longer these high carb environments remain in place the more weight your B2B platform takes on. The weight not only slows you down, but could lead to long-term health consequences for the business if not corrected. How Do Companies Get Hooked on High Carb Diets? Second Course of Applications – You have 50 or more enterprise applications – ERP, CRM, Warehouse Management and Treasury Workstations – which are the source or target of a B2B exchange. Forecasting, purchasing, logistics, inventory and payment data must be extracted from these applications then repackaged into standardized messages. Fatty Middleware – You use six to eight middleware platforms to connect to your enterprise apps to the outside world. Why so many? Some are the result of recent mergers after which the IT systems were never fully integrated. Others were the result of a desire to empower local regions to operate independently. There are lots of legitimate reasons why this happens. Gluten-Rich FTP – You have 233 AS2 and FTP connections to customers and suppliers. “The sales guy from the FTP company told me direct connections would save money on VAN fees, but they didn’t tell me all the time my people would have to spend managing them.” Does this sound familiar? Direct AS2 and FTP connections do save money, but it is difficult to scale more than a handful of these. High Fructose VANs – You have five different VAN providers to maximize your reach to customers. “And we are also still connected to that dot-bomb B2B marketplace our CEO invested in back in 1999.” Customers switch on, off and between VAN providers creating a tracking nightmare. LOB Smorgasbord – The accounting groups in each different European country went out and signed up with local e-invoicing providers. Treasury picked its own SWIFT Service Bureau. Transportation selected its own SaaS-based Logistics application. Sales signed up with a Point of Sale analytics company. Now you have 15 different specialized vendors to handle B2B exchanges for each different function.

Read More

10 More Features a Cloud-Based B2B Integration Platform Needs to Offer

cloud B2B integration

In my last post I shared 10 features that a cloud-based B2B integration platform should offer beyond simple message translation and protocol mediation – services such as compression, encryption and data enrichment. But there are many more features that the leading platforms have already started to offer: 1) Digital Signatures In Plain English – Put your electronic John Hancock on it to confirm that you actually sent it Example – You recently shipped 5000 brake pads from your plant in Stuttgart to your customer outside Paris. Now it is time to send an invoice. The German tax authorities require all electronic invoices be transmitted with a digital signature. If there is an audit, government authorities can be sure that fields on the invoice were not manipulated to evade Value Added Taxes. The cloud-based integration service should be able to apply the appropriate digital signatures to comply with German law. 2) Message/File Split In Plain English – Take one message and split it into two Example – You need to make 100 payments to various suppliers for goods and services rendered.  Some payments are to be made by check. Others by wire transfer. The remaining payments will be made by Automated Clearinghouse. You upload a file with the names of each supplier; the payment amount; payment method; and payment date to your bank. But before the files are transmitted to the bank, a cloud-based integration service splits the list of payments into three separate files – one for checks; one for wires; ones for ACH. The three files are then routed on to the corresponding payment processing systems in the bank. 3) Message/File Merge In Plain English – Take two (or more) messages and merge them into one Example – Your online retail customer requires that you sent an inventory update once an hour for the high-volume consumer electronics product they sell on their website. But the inventory data is housed in four different applications behind your firewall. Instead of sending four different files to the retailer you prefer to consolidate the information into a single report. The cloud-based integration service should be able to collect the files from the four different applications then merge them into a single report. 4) Long Term Archiving In Plain English – Keep a copy of the message on file for several years You exchange invoices electronically in Europe with your customers and suppliers. The tax regulations in several EU member states require copies of invoices to be kept on file for up to 10 years. A cloud-based integration service could store the invoices in the original format for a period of years to comply with the regulation. 5) Alerting In Plain English –Tell me when something is wrong with my message. Example – The map translating a $1M purchase order from your largest customer into your SAP system just failed. You have a 2 hour service level commitment to acknowledge orders from this account. Your sales organization needs to phone the customer to confirm the order, but how do they even know it exists? A cloud-based integration service could notify individual sales representatives when errors or exceptions occur for big customers. 6) Quarantine In Plain English – Put incoming data in a holding cell until it gets cleaned up Example – Your supplier sends you an invoice for $500,000 for widgets it delivered last week. But the invoice does not contain the general ledger code of the buying organization or a reference to your purchase order number. If the invoice goes into your ERP system then it will be your accounting team’s problem to track down the information. Unless there was a way to force your supplier to enter the missing fields before it is allowed through your firewall.  Cloud-based integration services should be able to quarantine messages with bad data in them. 7) Search and Replace In Plain English – Replace “This” with “That” Example – You recently changed the name of your primary product. Your marketing team insists that the brand be represented properly on any outbound communications including EDI/XML. Just like in your word processor you need to replace the words “Big Widget” with “Ultra Widget.” Your cloud-based integration service should be able to perform a global search and replace within inventory reports, ship notices and other electronic messages. 8) Duplicate Checking In Plain English – Don’t send the same document twice Example – Your supplier is having problems with their B2B integration environment. It is unstable and has been restarted three times in the past week. Each time the supplier restarts its B2B environment it attempts to resume processing all the transactions in its queue. But the queue gets corrupted causing the same messages to be sent more than once. As a result, you receive two duplicate invoices for $2M each. Will your accounting team catch this before you make a double payment? Your cloud-based integration service should be able to perform duplicate matching on transactions. 9)  Carbon Copy In Plain English – Send a copy to a third party Example – Just as with email you can carbon copy interested parties on EDI/XML documents in addition to the intended recipient. You have outsourced fulfillment and inventory management of certain products to a third party logistics provider (3PL). Whenever you receive purchase orders for those items, you want the 3PL to receive a copy as well so they can process the order. 10) Out-of-Sequence Processing In Plain English – Make sure the documents are received in chronological order At 9:56AM a status message is received from a trucking company stating that your shipment is on the road 100 miles away and will arrive this afternoon. At 10:30AM you receive a shipment notification from the manufacturer that the same order has just shipped from the original factory 500 miles away. Have the laws of physics been violated? No, the trucking company sends its EDI messages more frequently than the manufacturer. Companies often send EDI/XML documents in batches once per hour (or a few times a day). Cloud-based integration services can re-sequence documents into their chronological order so that there is no confusion about timelines.

Read More

Santa Deploys the ‘Internet of Things’ Across his North Pole Operations

Over the past five years I have been providing updates on one of our more secretive customers based out of a large factory in the North Pole. Nearly all of our B2B solutions have been implemented across the supply chain and distribution network of the big man himself, Santa Claus. I have listed five years worth of project updates below, simply click on the web links to learn how cloud B2B integration helps Santa with his operations. 2008 – GXS Managed Services chosen to support Santa’s new B2B hub, GXS Intelligent Web Forms deployed to create SantaNet 2009 – Santa completes deployment of GXS Managed Services and begins to embrace social media tools 2010 – Santa evaluates how cloud computing and mobile devices could improve North Pole operations 2011 – GXS Active Community (formerly RollStream) gets rolled out across Santa’s trading partner community to improve day to day collaboration across his Present Delivery Network and he also gets nominated for B2B Hero award by GXS 2012 – Santa begins to evaluate the information flowing across SantaNet and implements a Big Data strategy Five years on from the initial discussions with Santa’s IT team I have just returned from a three day trip to the North Pole. Getting an audience with Santa has always been difficult, especially this time of year, and it was whilst I was returning from a business trip to Amsterdam that I received an email from one of his many assistants. “Please can you come up to Santa’s factory in the North Pole as he would like to update you on how we have expanded our Present Delivery Network Hub during 2013. A seat has been reserved for you on ELF001 which will be leaving from Schipol Airport at 21:00hrs” I cancelled my flight home and boarded ELF001, a 747 ‘DreamLifter’ up to the North Pole International Airport. I showed a picture of one of these aircraft in last year’s update and it always amazes me how much you can fit into one of these aircraft, Santa leases several of these aircraft each year to help with the distribution of over 520million presents to his global network of Present Distribution Hubs. When I arrived at Santa HQ I was whisked through the fast track security channel, (security is normally tighter here than any TSA check point found at North American airports) I was taken straight to the ‘Project Dasher’ war room where the global deployment of GXS Managed Services was initially masterminded from. In the corner of the room was Santa, sitting by the fire reading a copy of our new EDI Basics book (download a copy HERE). One thing you quickly learn about Santa, probably due to the nature of his job, is that he knows most of the IT and technology trends that have made news in recent years. Santa always looks for ways to continuously improve his operations and during 2013 he has been implementing a new project relating to the ‘Internet of Things’. The Internet of Things basically relies on machine to machine connectivity via the internet to exchange real time information from one device to another. ‘The Internet of Santa’s Things’ (IoST) has now been deployed across his entire operation. Santa already had good visibility across his operations but the connected nature of the Internet of Things has meant that he has been able to take enterprise wide visibility to an entirely new level. Santa already had his trading partners connected to his Present Delivery Network Hub and last year he spent a lot of time implementing a Big Data strategy to analyse information flowing across this platform. Santa quickly realised that if he could somehow connect his digital and physical supply chains together then he would obtain even greater operational efficiencies. However there was one major stumbling block to deploying IoST, he had to connect every machine or piece of equipment to the internet. Santa decided to extend this still further by connecting every employee and reindeer to IoST as well, but more on this later. Santa had to sign partnership agreements with numerous network and industrial automation providers as well as one of the world’s largest mobile network companies to allow all aspects of his operation to connect with IoST. Every piece of equipment that needed to be connected to IoST had to have a WiFi card connected to the machine or equipment’s main control board. The extended real time connectivity that IoST now provides allows Santa to obtain some interesting insights into his operation. Here are just a few examples of how IoST is beginning to help Santa’s operation. Every piece of warehouse and logistics equipment within Santa’s global network of Present Distribution Hubs is now connected to the Internet. Increased connectivity across his distribution network has helped to remove traditional blind spots where inventory levels had previously been difficult to monitor. Every stock movement via ‘internet connected’ machines such as fork lift trucks and pallet movers can now be accounted for and this provides a more accurate view of inventory levels. Given the tight schedule that Santa has over the Christmas period, every second saved through improved visibility helps to improve the overall service to his customers, the children of the world. Closed loop processes were implemented to allow the automatic ordering of toy parts. As soon as the level of parts inventory fell below a certain level, sensors in the storage bins sent a message to the order management system and electronic orders for new parts would be sent directly to the supplier with no elf intervention at all. This closed loop ordering process has helped to significantly reduce buffer stocks of toy parts which are now ordered on demand, as they are required. Santa’s army of warehouse associates, elves, work in warehouses ten times the size of Amazon’s largest warehouse in the world. To improve elf productivity it is important for presents to be located quickly in their respective storage locations within the warehouse. In order to maximise efficiency, each elf has been issued with Google Glass which helps to locate specific presents in the warehouse and provide instant access to product information. The extensive network of sensors and other connected devices transmit a constant stream of information across the warehouse and factory locations. Google Glass provides one of many visual ‘entry points’ into information flowing across Santa’s Present Distribution Network. The North Pole Union of Elves (NPUE) has been keeping a close eye on the working environment of Santa’s elves in recent years. The elves work tirelessly during the Christmas period to fulfil ‘orders’ from the little children of the world and to protect the health of the elves, they have been issued with a slightly modified Jawbone device which they can wear on their wrists during the working day. The Jawbone device helps to monitor the work, health and sleep patterns of each elf. As each elf clocks out at the end of each day, information from their Jawbone device is uploaded to a central database and the health of each elf is analysed overnight to ensure they are working within the union’s guidelines. So as well as machines being connected to IoST, every one of the 10,567 elves are connected to IoST as well. Santa started to implement a Big Data strategy in late 2012 but now with every machine and elf connected to IoST, Santa has a huge amount of data available to him which helps to make improved and better informed management decisions. Santa heard from one of the leading industry analysts that Big Data Analytics was going to become a more important area in coming years and this is why Santa has now decided to sponsor a degree at a local Elf University which will help elves analyse these rich data sets and essentially become world leading information scientists. The scale of Santa’s operation is huge and so are his energy bills to run his numerous factories and distribution facilities. Santa’s business is at the heart of an area often depicted in news reports relating to global warming and for this reason Santa has an added interest in preserving the environment. The Internet of Things presented Santa with an opportunity to monitor energy levels across his facilities and take corrective action to improve the energy efficiency of these operations. Over the past year Santa has built up a global network of technology partners, one example was Google discussed earlier and another is NEST, a producer of leading edge thermostats and smoke detection systems. These devices are installed in every major work area of Santa’s operation and each device is connected to IoST. They allow Santa to remotely monitor and control the temperature to ensure his elves have an optimum environment to work in. Santa also worked with local water supply and electricity companies to find ways of monitoring energy usage. Power for his factories and warehouses can be supplied from either water based power generation equipment located under the Arctic ice flows or the giant solar panels and wind turbines that have been installed across the North Pole. Santa takes great pride in the operational efficiency of his elves on the production lines as they are assembling toys. To improve his levels of factory automation, Santa has also worked with leading industrial automation companies to install automatic assembly and packaging machines. Needless to say these pieces of production equipment have also been connected to IoST. In fact since connecting to IoST the production line has experienced virtually zero downtime. This is due to the ‘predictive maintenance’ processes that have been put in place. In the old days Santa’s maintenance elves would carry out preventative maintenance on production equipment but with the introduction of IoST, Santa decided to implement a predictive maintenance process that would harness the information being transmitted from each machine and allow them to make decisions on whether parts needed replacing. This process has been so successful that even Santa’s contract manufacturers have connected their production equipment to IoST so that they can leverage the benefits of predictive maintenance. Some people think that Santa’s reindeer have some form of nuclear power source as they are able to go around the world in a matter of hours. In fact following the elves adoption of Jawbone devices, Santa thought it was only fair to ensure the well-being of the other key members of his extended staff, his herd of reindeer. Santa had read in a recent edition of Wired magazine that some scientists had experimented with health monitoring chips embedded under the skin to monitor key functions of the body. Santa worked with one of the world’s leading universities conducting research into improving animal health, to see if a chip could be embedded under the skin of a reindeer. This would allow the reindeer’s health to be monitored remotely 24/7. The chip monitors nearly a dozen key body functions and this information is transmitted back to Santa HQ via IoST every minute so that if necessary Santa can replace a reindeer as and when required and thus ensure that the herd of reindeers are working to their optimal performance. Santa’s sleigh contains nearly as many sensors as a Formula One race car. The 150 sensors placed at strategic points on the sleigh monitor everything from speed, sleigh distortion, temperature, weight and on board inventory levels. The information from ‘Sleigh Force One’ is transmitted to Santa HQ via IoST. The burst of information, nearly 2Gb worth of data, is transmitted every five minutes and is archived on a bank of storage devices within Santa’s newly upgraded data centre. Remember those barges mysteriously floating off the California coast recently? Google said that they were going to become facilities for show casing new products. In fact one of the barges is actually a new data centre that was recently towed up to the Arctic Circle. This data centre is at the hub of Santa’s IoST infrastructure. A team of elves located in the Mission Control facility at Santa’s HQ are constantly monitoring the sleigh to make sure it is perfectly balanced and optimised during its journey through some of the harshest weather conditions around the world. Santa’s sleigh also contains a temperature controlled locker and sensors placed on presents stored in this locker ensure that the temperature is maintained to a specific level. The one other area where IoST has been applied is with the presents themselves. Whilst on the sleigh, sensors monitor the condition and temperature of the presents. However when they are dropped down a chimney the sensors switch mode and start transmitting information about its condition after being delivered. As presents are sent out from Santa HQ, two identifying labels are automatically applied to each present. One label has an embedded RFID device which is directly linked up to IoST and the second label is essentially a QR code. This QR code is applied for the purposes of the children’s parents. The QR code once scanned, takes you to a website which not only shows what the present is, but includes downloadable instructions etc, more importantly it describes how the packaging should be recycled or disposed of. This initiative alone has helped boost Santa’s green credentials and as the information is transmitted across IoST it has helped Santa achieve REACH and RoHS compliance to ensure materials are disposed of safely. Following the implementation of IoST, Santa also upgraded SantaPAD, a mobile app that was developed last year to help him keep track of his operations whilst he was delivering presents around the world. SantaPAD v2.1 now provides details of every device connected to IoST, through a machine to machine equivalent of Facebook, and this means that Santa can effectively monitor the ‘pulse’ of his operations from anywhere in the world by simply using his iPad app. So it has been quite a year for Santa, each time I visit he manages to extend the functionality of his IT infrastructure in a different way. Santa’s Internet of Things strategy has been his most ambitious project to date and it seems to have stretched into every area of his operations. I think it certainly provides a great case study in terms of how other companies could deploy the Internet of Things across their own production and logistics operations and I am sure Santa will be open to showing companies around his new and fully connected operation. 2014 will see many companies start to embrace the Internet of Things and Santa’s big bang approach to rolling out IoST across his operations has worked out well but not every company will want to take this approach. Providing an update on Santa’s B2B platform traditionally means that this is one of my last blogs of the year and so with this in mind I just wanted to offer season’s greetings and best wishes for 2014, See you next year !  

Read More

Common Ground: A Roundtable Discussion on the Future of Connectivity

During a recent roundtable discussion, GXS and its financial services clients held a rousing discussion about key trends affecting the Future of Connectivity and the complexity faced in serving corporate clients. With representatives from North American and European financial institutions, the discussion aimed to provide thought leadership on key trends affecting financial services innovation. Prior to the financial services roundtable, the participants received “Your Solution to Pain-Free Corporate-to-Bank Connectivity”, a white paper commissioned by GXS from industry analyst Jeanne Capachin, formerly of IDC Financial Insights and Meridian Research. Jeanne’s white paper served as a jumping off point for the roundtable discussion. Jeanne moderated a discussion of the key trends affecting innovation across financial services segments: Improving the Client Connectivity Customer Experience The roundtable participants are dealing with a complex set of connectivity solutions that they are maintaining on behalf of their key customers. Complexity arises from diverse formats, protocols, handshakes and standards. This complexity is driving financial services firms to outsource to third party integration providers to avoid further investment in disparate, one-off solutions. Firms are also looking to experts in client onboarding to quickly get clients enrolled in products and services, accelerating “time to revenue.” Ever-Growing Regulatory Compliance Regulatory changes around the global are impacting financial institutions’ ability to invest scarce technology resources in new product development and innovation. Firms in North America and Europe are deep in the thick of meeting the requirements of Dodd-Frank and the Payment Services Directive, respectively. Evolving industry standards As regulations are ever-growing, industry standards are ever-evolving. Evolving industry standards can be viewed as an expensive burden or an opportunity to drive innovative change. But in the meantime, financial institutions must support both legacy and next generation industry standards for file formats. This is especially true for banks implementing SEPA, who face a looming February 2014 deadline. Conclusion The most important message from the event was this: By working together and finding common ground, banks and vendors can help to take the lead in customer experience, standards development and regulatory change – ensuring that as an industry we deploy technology effectively and manage change at a safe, but aggressive pace. Click here to read a full synopsis of the roundtable discussion, titled “Common Ground: GXS and Financial Services Firms Discuss the Future of Connectivity.” And to find out how GXS Managed Services can help you manage complex client connectivity requirements, click here.

Read More

Top Ten Trends that will Impact Automotive Supply Chains in 2014

I recently published my thoughts on some of the key high tech related industry trends for 2014, so now I thought I would follow up this blog with my predictions on what could happen across the automotive industry in 2014. The industry is going through an exciting period of change with significant global expansion, introduction of new technologies and a global desire to introduce greener vehicles. So let me now outline some of the key supply chain and B2B related trends that are likely to impact the global automotive industry in 2014: Increased adoption of global vehicle platforms will simplify and consolidate supply chains – companies such as VW Group have proven that if implemented correctly, global car platforms can bring significant benefits to an automotive manufacturer. Despite the initial high investment, consolidated suppliers/parts/sub systems, simplified production systems and logistics flows all contribute to justify the investment. With the trend for global expansion growing, especially by Far Eastern automotive companies at the moment, I would expect more automotive manufacturers to start rolling out global car platforms or vehicle architectures during 2014. ‘Internet of Automotive Things’ becomes more deeply embedded within both vehicle and production environments – 2013 saw the ‘Internet of Things’ go mainstream. 2014 will see all participants in the automotive supply chain working to get their ‘machines’ connected to the internet. Production equipment, logistics networks, and aftermarket service infrastructures will become connected to a common enterprise platform to allow information flows to be analysed and acted upon. Every car manufacturer will begin to offer a ‘connected car’ within their respective range of vehicles. Automotive OEMs follow Tesla and BMWs lead by developing dedicated electric vehicle brands – exponential growth in sales of Tesla and BMW i-Series electric vehicles in 2014 will see many other vehicle manufacturers introduce dedicated platforms and sub brands for their electric vehicles. So far many car manufacturers have decided to enter the electric vehicle market by ‘electrifying’ existing vehicle platforms. From a packaging point of view many of these vehicles are not suitable for housing large battery packs or electric motors. To be successful in 2014, vehicle manufacturers will have to follow Tesla and BMW’s lead by developing dedicated, lightweight and ‘connected’ vehicle platforms China accelerates global expansion plans with acquisition of key suppliers and struggling western OEMs – China has so far failed to set the world alight with some of their own car brands. Lack of quality, limited brand awareness and having to compete against strong western brands has all contributed towards China’s limited global expansion of its domestic automotive industry. Increasing wealth in China will see a continued stream of western companies being acquired by Chinese manufacturers, the acquisition of Volvo Cars by Geely has shown how successful this can be. What if Chinese domestic OEMs could sign agreements in 2014 to use under-utilised production facilities in Europe and North America? This would serve to increase production levels globally, China would get a foothold in other markets and the whole supply base becomes rejuvenated. Adoption of Cloud B2B platforms accelerates due to continued consolidation of global ERP and legacy B2B environments – The continued globalisation of the automotive industry in 2014 will see stronger efforts to upgrade old legacy B2B environments. Continued expansion into the ‘2nd wave’ of emerging markets in 2014 will require an extension of IT infrastructures into North Africa, Vietnam and Thailand. Limited IT skills in these countries will see cloud based solution being deployed to allow all suppliers to be connected to a centralised B2B hub. The introduction of ‘connected plants’ to support strategies relating to the Internet of Things will see increased levels of consolidation amongst ERP instances to provide a single view of ERP information across multiple automotive plants. Automotive OEMs form alliance to lobby regional governments to invest in electric charging infrastructures – range anxiety is the number one barrier to electric vehicle adoption and the automotive industry is going to need the help of regional governments if they are to overcome this barrier. Cities such as Amsterdam have successfully implemented charging networks and even manufacturers such as Tesla have decided to fund the development of their own charging infrastructure to help drive electric vehicle adoption in the market. However if automotive companies are going to meet stringent government set emissions targets by 2020 then the government should be investing in regional charging infrastructure investment policies to provide an incentive for consumers to make the switch to electric vehicles. 3D printing technology matures and moves from conceptual design applications to limited use in production environments – this technology has been around for more than twenty years but in 2013 it was introduced to the general consumer. Automotive companies have been using 3D printing technologies for rapid prototyping at the concept design stage of a vehicle’s development for many years. Increased awareness of this technology will now see it begin to be deployed in certain production and aftermarket service situations where parts can be manufactured at a production or service centre location. Production of castings and housings will be one of the initial beneficiaries of this particular technology in 2014. More countries adopt global B2B communication and message standards to support international operations – increased globalisation of production has complicated logistics flows and supplier on-boarding initiatives. We are already seeing ERP and B2B platforms being consolidated to support these global operations. In 2014 we will see an increased interest in adopting global standards such as OFTP2 for communications and the soon to be introduced global message set being developed by the German automotive industry. In 2014 I would expect to see more regions follow Germany’s lead in using global standards. I would also expect regional industry associations such as AIAG in North America and JAMA in Japan to take a close look at the EDIFACT based global message set (which is being developed by manufacturers such as VW Group, BMW, Hella and Bosch) to see how they can be applied in their own countries. Strategic partnerships announced between high tech and automotive OEMs – Over the past few years we have seen a number of strategic partnerships being announced between for example Panasonic and Toyota, Ford and Microsoft. In 2014 I would expect to see a new generation of partnerships emerging thanks to the increased interest from consumers to connect their electronic devices to in-car entertainment systems. To date we have seen traditional consumer electronics vendors form partnerships with the automotive industry, moving forwards I would expect to see Google, Apple and other consumer centric high tech brands develop stronger relationships with the automotive industry. Will downloadable apps become common place in 2014?, will wearable devices interact with vehicles?, will Google’s Android and Apple’s IOS platform form the basis of future in car software platforms? Europe and other regions follow North America in rolling out regulations to minimise use of conflict minerals – North America is one of the first countries to try and significantly reduce the amount of conflict minerals flowing across supply chains. New regulations being introduced in 2014 by the Securities and Exchange Commission (SEC) in North America will require companies to demonstrate that they are not using conflict minerals as part of their supply chain operations. In 2014 I would expect Europe, Japan and other key industrialised regions to begin evaluating the implementation of their own conflict minerals reporting laws. AIAG in North America has already been working extensively with the automotive industry in North America, I would expect them to work closely with other industry associations such as Odette in Europe and JAMA in Japan to share key learnings and best practices. This will help to develop a unified approach to the removal of conflict minerals from global automotive supply chains during 2014.

Read More

Finally, Some Hard Facts About EDI – (1) EDI Still #1 By Far

Although EDI has been around since the 1980’s, there have been new technologies many thought would replace it. These are technologies such as portals and specialized multi-party trading exchanges that held out the promise to be lower cost, provide for faster partner onboarding, and enable greater participation rates by trading partners (suppliers, customers, logistics providers, financial institutions) than traditional EDI. But, according to the new study “EDI: Workhorse of the Value Chain” published by industry analyst and founder of Supply Chain Insights, Lora Cecere, “nothing could be further from the truth. It [EDI] is the workhorse of the extended supply chain.” Here are two of the interesting statistics from the report that back up Lora Cecere’s statement: While 70% of all orders are automated by EDI/XML, Portals, and/or Exchanges, EDI is the method of choice.   This chart shows: For orders received from customers (Sales Orders), 55% are received via EDI (either totally integrated or requiring minimal manual intervention) while only 10% are received via a portal and 7% are received via exchanges. The rest are sent via other, including manual, methods. The results are similar for companies that use EDI for sending orders (Purchase Orders) to their suppliers. 62% send them via EDI, while only 7% are sent via a portal and 1% via trading exchanges.   This is expected because EDI provides a universally accepted cross-industry standard format that enjoys significant adoption. When a business offers a portal option to its trading partners, some manual intervention in the process is usually required, causing cycle-time delays and increasing the likelihood of errors. Multi-party exchanges (e.g. Elemica, GHX) are usually industry-specific platforms that target specific markets and require significant investments in specialized technologies and processes that have not yet enjoyed the level of adoption of EDI. Lora Cecere notes: “After a decade of hype, the use of multi-party trading exchanges for purchase order fulfillment is in its infancy in procure-to-pay processes.” 2. EDI users are quite satisfied with how it improves supply chain performance. Survey participants were asked to rate how effectively the implementation of various EDI documents improved supply chain performance. They used a scale of 1-7, in which a rating of 1 indicated “not at all effective,” while a rating of 7 indicated “very effective.” As you can see in the chart below: All the EDI documents significantly improved supply chain efficiency for more than half the respondents – they indicated a rating of between 5 and 7. The documents that appear to have the greatest impact on improving the supply chain were orders and advance ship notices, receiving a rating between 5 and 7 by 84% and 80% of respondents, respectively. So, EDI is the most commonly used B2B e-commerce technology and its users are quite satisfied with its performance. In fact, for many companies, EDI has become the lifeblood of their business, making them more efficient, driving down costs, and increasing customer satisfaction. It is the means by which they can differentiate themselves from their competition. It provides them visibility into their ordering and delivery processes that enable business success. No wonder EDI is indeed alive and well. In future blogs, I will discuss additional statistics from Supply Chain Insights’ report. If you would like to read the report, get your copy here.

Read More