Business Network

Establishing a Supply Chain Focused IoT Platform

IoT in the Supply Chain

Over the last few years I have been posting blogs on how the Internet of Things will impact future supply chain operations. More recently I discussed IoT in the context of digital transformation. The term ‘IoT Platform’ has just started to enter the vocabulary of the CIO and I thought I would use this blog to explain how I believe OpenText Enterprise Information Management (EIM) solutions could underpin and support an IoT based platform strategy. Ever since cloud-based solutions started to go mainstream in around 2011, there have been numerous attempts to define cloud-based ‘platforms’. Some platforms offer cloud-based ‘brokerage’ services, others offer infrastructure as a service (IaaS) or platform as a service (PaaS). Gartner defined the term ‘integration brokerage’, a term which nicely encapsulates the various B2B solutions that are offered today by OpenText™ Business Network, the world’s largest cloud-based B2B integration platform. With OpenText offering many different cloud-based solutions today, I thought it would be interesting to share my own views on how OpenText EIM solutions could support a new emerging type of cloud platform, the IoT platform. For the purposes of this blog I am going to refer to the term IoT, but of course over the last four years a number of regional derivatives of this term have emerged, and the market seems to be struggling to find the perfect term that is universally accepted: Internet of Things (IoT): this is the most popular term in use today and was originally defined by Kevin Ashton in 1999 as part of his research at the AutoID Center Internet of Everything (IoE): introduced by Cisco in 2013 to reflect the people and process aspects of IoT Industrial Internet of Things (IIoT): introduced by GE and other North American industrial companies in 2013, GE Digital was formed to develop the smart industrial environment of the future Industry4.0: introduced in 2013 by industrial companies in Germany such as Bosch and Siemens to reflect the fourth industrial revolution and the need to have a more process centric IoT environment Industrial Value Chain: introduced in 2015 by companies in Japan, looking to develop their own standard for connected devices across industrial applications Internet Plus: introduced in 2015 by Chinese based companies, once again keen to develop their own approach to leveraging the information coming from connected devices So as you can see above, even before we standardize on how information is captured from connected devices, how it is transmitted and how it is archived, I think we need a common naming approach to what we are actually dealing with here! As I said above, for the purposes of this blog I am going to simply refer to this as IoT. IoT is certainly one of the hot investment areas at the moment, touching nearly every industry sector in some way and new use cases for IoT seem to be appearing on an almost daily basis. A few weeks ago I saw a post from IDC where they estimated by 2025 there will be 163 zeta bytes of information being processed in some shape or form. Even today there are varying estimates of exactly how many connected devices there will be in the future, Cisco for example estimates that 12.2 billion devices will be connected by 2020 and Gartner estimated (on a joint webinar with OpenText) there will be around 21 billion connected devices by 2020, so I guess you could ask just how long is piece of string! OpenText recently completed a digital transformation related study with IDC, (which you can download here), the study looked to see whether new digital transformation projects such as IoT would kick-start new transformation initiatives across the supply chain. We surveyed 254 companies across seven countries and four different industries and the IoT related responses were certainly interesting as you can see below. I will provide more details on this study at a later date and I will expand on some of the IoT use cases highlighted in the table below in future blog posts relating to how supply chains can leverage an IoT platform. Question: With specific regard to the internet of things (IoT), and the use of sensors, what type of supply chain processes (or use cases) would provide the most benefit for your organization? For this particular blog I want to focus on what all these billions of devices will be connected to, from a platform point of view, and what will happen to the zeta bytes of data that will come off these devices. How will enterprise systems be able to leverage this information?, how can it be used to look for trends?, and more importantly how can it be used to streamline supply chain processes? After all, at the end of the day investing in IoT may seem like a step in the dark for many companies but it can provide significant ROI if deployed effectively. More on the benefits and ROI of IoT in a future blog. I have been following the IoT sector fairly closely over the past 4 years, since I attended an IoT World Forum Conference hosted by Cisco in 2013. However it is only in the last 12 months that IoT conversations have been turning towards establishing IoT platforms and how these can effectively act as the middle layer between the connected devices and business or supply chain process that is being improved or optimized. Early last year I spent a few hours discussing supply chain focused use cases for IoT with Gartner and how B2B Managed Services could provide the integration requirements to support an IoT enabled supply chain. He understood how our EIM solutions could help enable an IoT platform. This particular conversation led to a webinar last October which looked at the key trends in the IoT sector and what technologies an IoT platform should ideally consist of. The five key cornerstones, as discussed by Gartner in the webinar, that underpin an IoT platform, consist of device management, information management, analytics, integration and security. In my view, OpenText is in a strong position to support an IoT platform with the various solutions that we have in our EIM portfolio. OpenText could potentially partner with say, a telco provider for edge connectivity, as other vendors have done, but we can provide web and mobile app development solutions to help remotely login and configure connected devices to partially cover the device management cornerstone. The table below highlights how the six key components of OpenText’s EIM portfolio could potentially support an IoT platform strategy. In order for an IoT platform to be able to support supply chain business processes, you need to ensure that all digital information, both structured and unstructured, coming from the trading partner community can be stored in what can best be described as a ‘supply chain data lake’. OpenText Business Network already has a cloud-based data lake, hosted in our data center, which stores the B2B transactions as they move across our network. This allows companies to analyze these transactions and identify performance trends across the supply chain. For more information on this take a look at our Trading Grid Analytics web page. So let me now explain how a data lake which can accept different types of supply chain information could evolve. The figure above illustrates my interpretation of what a ‘supply chain data lake’ could look like, it highlights the type of information, both structured and unstructured that could enter the lake, and then it highlights how our EIM solutions could leverage this information in different ways across the business to help drive IoT enabled supply chain processes. Let me just expand on the different sections that make up this diagram. The first step is to ensure that you can receive information electronically from trading partners across your end-to- end supply chain. This will involve digitally enabling every trading partner, but it is more than this as every connected device, from the vehicles delivering finished goods to customers, down to the pallets carrying the goods will need to be remotely connected to the IoT platform. This allows a macro level of supply chain visibility to be achieved. Deciding what supply chain assets need to be connected to the IoT platform, what type of information needs to be obtained from the connected device, what B2B transactions need to be accessed and what you actually want to measure will then determine the type of analysis and reporting that can be achieved. The next step is to drip feed the data into the supply chain data lake. In addition to B2B transactions, and sensor based information, the lake could be populated with many other types of structured and unstructured information. For example, social media or website information relating to the service availability of key 3PL providers and inventory data from every connected asset involved with the movement of goods across an end-to-end supply chain. Multi-media data such as videos highlighting damaged goods from a supplier or perhaps new regulatory data that will impact the compliance reporting of a trading partner community. If all of this information can be placed in a centralized supply chain data lake then it can be acted upon as required by different stakeholders in the business. The third step leverages the EIM based solutions to analyze and review the information held within the supply chain data lake so that some form of process can be initiated across the supply chain. Consider this section of the diagram as an oil rig (EIM solutions) sitting on top of a valuable seam of oil (data) waiting to be extracted. Each of the EIM solutions has its role to play in processing information from the supply chain data lake, whether using Business Network to transfer information into a back end enterprise system such as ERP or using analytics to identify some form of performance trend that needs to be acted upon. Finally the IoT platform will be accessed by key stakeholders across the business, users in the procurement, manufacturing and logistics functions for example. They could leverage this information in many different ways but there are some important supply chain related use cases for how a globally accessible and fully integrated IoT platform could optimize supply chain processes. In the Gartner webinar that I highlighted earlier I discussed how an EIM-based IoT environment could support three supply chain related processes, namely Pervasive Visibility, Proactive Replenishment or Predictive Maintenance. I am going to expand on these three areas in my next blog.

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3 Priorities for Adopting a Customer-Centric Retail Supply Chain

Customer-Centric Retail

We’re spoiled. With unlimited access to products and more ways to receive purchases whenever and wherever we want, shopping has never been easier – or more challenging for retailers. Online retail sales growth has outpaced in-stores sales. ShopperTrak reported a 5% drop in in-stores sales while comScore reported a 23% increase in online shopping during the 2016 Thanksgiving holiday weekend compared to 2015. Most established retail brands have been attempting an omnichannel balancing act, but the fact is that e-commerce is now the sales growth engine. Addressing the needs of an always-on consumer and maintaining relevance in today’s highly competitive market, retailers need to put the customer at the center of everything they do. That means adopting a customer-centric supply chain to support online shopping and streamline fulfillment. Smart retail trading networks support customer-centricity Retailers can’t deliver on customer-centric initiatives alone. They need trading partners to support their efforts. Using predictive analytics to harness supply chain network data, retailers will develop more sophisticated relationships to serve customers across channels. Smart retail trading networks combine data to monitor, analyze, and report on consumer demand, inventory availability, and supply chain performance. Our new report, Smart Trading Networks Define the Future of Retail Success, identifies three priorities to support customer-centric supply chain adoption: E-commerce–ready item management, dynamic supply chain collaboration, and customer-centric inventory orchestration. With smart trading networks, everyone wins. Customers can find what they want easily and get it fast. Retailers can be more responsive to customer needs, increase service excellence, and lower fulfillment costs. 3 Priorities for adopting a customer-centric supply chain Priority 1: E-commerce–ready item management Using manual processes like spreadsheets, email, and manual data entry results in slower time-to-market and inaccurate product information for consumers. E-commerce content management is streamlined by adding extended attributes to existing product information integration and synchronization processes. Retailers who have integrated extended attributes into their e-commerce content management processes have seen website item setup time cut in half. Priority 2: Dynamic supply-chain collaboration Existing collaboration processes won’t ensure inventory availability to consumers. Retail trading partners need to support more dynamic collaboration to service customers directly, such as with drop-ship fulfillment, meeting retailers’ higher compliance and lead-time standards. To guarantee service level execution, retailers should leverage automated communication and standards compliance processes available from smart trading networks. Retailers using automated compliance processes have dramatically increased violation identification and reduced resolution time from months to a few days. Priority 3: Customer-centric inventory orchestration To capture more sales, retailers need to better position inventory to match consumer demand using a greater level of sales and inventory visibility across the entire supply chain. They can gain universal inventory visibility by accessing data that’s readily available in smart trading networks. Customer-centric inventory orchestration helps retailers locate inventory closer to consumer demand to fulfill orders quickly, manage shipping costs effectively, and reduce markdowns. Embrace the future of customer-centric retail The success of any retailer in today’s e-commerce–driven environment depends on their ability to orchestrate a customer-centric supply chain. Smart trading networks offer analytic and collaborative capabilities to ensure better inventory visibility and supply-chain excellence – supporting fast, reliable, and cost-effective fulfillment. To learn how you can implement a customer-centric supply chain, download Smart Trading Networks Define the Future of Retail Success.

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Learn About the Future of the Digital Supply Chain at Enterprise World 2017

Digital

Over the past four months I have been busy supporting our Innovation Tour events. Starting off in Sydney last November, then on to Singapore, Tokyo, London, Paris, Munich, Stockholm and finally Eindhoven last week. The events were a big success and we had a significant increase in attendees compared to similar events we held early last year.The Innovation Tour events are a single day format with keynotes and guest speakers in the morning and then the afternoon is broken out into product or solution specific tracks. I supported our Business Network track at some of the events and we had around three to four presentations with various customer presentations weaved into the agendas. Business Network has come a long way since GXS and EasyLink were acquired by OpenText and these events provide an ideal platform to update our customers on the investments we have made and to provide some insights into our future direction. It is certainly an exciting time to be at OpenText, especially with new digital technologies being top of mind for many CIOs around the world. No sooner do I get back from our last event in Eindhoven, we are now heads down planning for our next event, our global customer conference, Enterprise World 2017,  in Toronto in July. This will be my fourth Enterprise World and each year the event grows exponentially in size. The event runs over a few days and the format of the event is essentially an extended version of our Innovation Tour one day events, but with a lot more activities thrown in for good measure. I will explain some of those activities in a moment. OpenText has made over 50 acquisitions in its 25 year history and these acquisitions underpin our Enterprise Information Management strategy to enable companies to digitize information flowing across their business and extended enterprise. Each of these acquisitions has been placed into one of the following six product divisions across our company. At Enterprise World we will effectively have an ‘event within an event’ and Business Network will have nearly thirty breakout sessions. This is a really comprehensive series of presentations, mostly focused on product and solution offerings but we will also be delivering some key sessions relating to the future of the supply chain and providing insights relating to a new digital transformation survey from IDC. As with last year’s event I seem to have been handed multiple plates to spin for this event, but I just wanted to provide some insight into five of the sessions I will be hosting at Enterprise World 2017. Session 1 – Over several decades, OpenText™ Business Network has evolved to embrace new standards, new technologies and new ways of working with customers and trading partners. Over the past 12 months Business Network has introduced many new capabilities to improve how we both deploy and manage your end-to-end information exchange and integration requirements. However there are new technologies such as cognitive analytics, Blockchain and Industry 4.0/IoT on the horizon, and Business Network will continue evolving to embrace new technologies and new ways of working. This session will provide insights on some of these new technologies and how OpenText sees them fitting into our evolving Business Network. Session 2 – OpenText recently sponsored a study from the analyst firm IDC to understand whether new digital technologies were leading to new supply chain transformation initiatives across a company. From drones and wearable devices to Industry 4.0, today’s CIOs are spending billions of dollars looking for ways to embrace these technologies across their respective businesses. I recently posted a blog on these technologies. This is leading to a need to modernize ICT and B2B infrastructures, establish new digital back bones and somehow manage these new digital initiatives while at the same time manage complex B2B environments. B2B Managed Services can not only provide a digital backbone which seamlessly integrates external trading partners to internal enterprise systems, it can also provide additional resources to manage your B2B environment leaving you to focus on managing your business and rolling out new digital initiatives across the extended enterprise. This session will provide key insights from the study. Session 3 – Trading Grid Analytics delivers powerful intelligence for your business to optimize supply chain efficiencies, spot opportunities, and mitigate risks, before they disrupt your business. Big Data and the Digital Supply Chain are two leading disruptive forces facing companies today. According to Gartner, “Analytics top the list of important initiatives for supply chain organizations to ensure their ability to support digital business.” This session will provide an overview of the key capabilities of Trading Grid Analytics and how it can offer deeper insights into what is going on across your end to end supply chain. Session 4 – Your business is faced with multiple demands and challenges. Whether internal initiatives, such as ERP consolidation; go-to-market strategies, such as M&A activity or channel expansion; or external forces and mandates, such as electronic invoice compliance, your resources are stretched thin. Attend this session to learn how OpenText B2B Managed Services can help your organization turn these challenges into opportunity and competitive advantage and shield your business from the complexities of B2B integration allowing you to focus on your core business activities. Session 5 – If your business runs SAP, then you have made a significant investment in an ERP system that simplifies how you manage your business operations. But how do you ensure that your extended enterprise and external trading partners can leverage this investment as well? This session will explain the benefits of integrating your SAP and B2B platforms together and how SAP’s endorsement of B2B Managed Services simplifies this process. This session will also explore how SAP is leveraging other Business Network capabilities such as global e-invoice compliance, notifications, and cloud fax to enhance SAP’s solution offerings. Now I have only covered five of the sessions I will be presenting at Enterprise World 2017, we have many more for you to attend!, more details on those in future blogs. In addition to these breakout sessions there are many other activities that you can participate in, for example industry breakouts, live product and solution overviews in our expo hall and a chance to test drive new product enhancements in our developer lab. Our event this year will be held in Toronto, Canada, and if you are interested in learning more about how Business Network can support your B2B integration needs today and in the future then I would suggest taking a look at our registration page which can be accessed below. I hope to see you in Toronto in July!

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Q&A with Forrester Senior Analyst Heidi Shey: Secure Information Exchange in the Digital Age

Forrester

Forrester Senior Analyst Heidi Shey recently joined OpenText to discuss how secure information exchange can help your organization seize its digital future.  As a follow up to the webinar, Why Secure Information Exchange is Critical for Digital Transformation, Heidi shared more insight into the common questions asked about digital transformation – and how you can be successful in your journey. Q:  How is digital transformation changing the way organizations think about, share, use, and store documents? Shey:  Digital transformation changes both customer and employee expectations, which in turn changes how organizations must think about information and document handling. Customers expect more and faster ways of discovering information, as well as sharing their information with you. Employees have the expectation of getting the information and tools they need to do their jobs anytime and anywhere, so that they can be productive. The information contained within documents is only useful if someone is able to use it, and use it appropriately. Digital transformation has organizations thinking about who should have access, defining what constitutes sensitive information, as well as considering compliance for handling personal information. Q:  How is the way that organizations exchange information changing due to transformation? Shey:  In many ways, it hasn’t fully changed, which is part of the challenge for securing this information. Employees naturally turn toward using common methods of exchanging information, like email, USB drives, and consumer file sharing services. The result is that the organization often has no visibility into how information is flowing and where it is stored, and the movement of this information using these methods is not secure. There are also cases where organizations do bring in enterprise technology for employees to use to exchange information securely, but if this tool doesn’t align with how employees work or causes unnecessary friction, employees may not use it, or find ways around it instead. Organizations should seek solutions that are easy to use and easily accessible, which will facilitate greater adoption and eliminate risky and unsecure workarounds. Q:  With the need for information to be available 24x7x365 and sharable across multiple platforms, devices, and applications, what must organizations keep in mind when exchanging information? Shey:  A lack of control in protecting your sensitive information will undermine your efforts for availability and accessibility of this information by placing your company at risk of a breach. This could be a data breach of personal information or intellectual property; a breach of the terms of a business partner contract that stipulates how data must be handled; or noncompliance with relevant security and privacy requirements and regulations. Proper authorization for access to information is critical, as are capabilities to audit information exchange and usage. And as much as we would like to think we have everything under our control, accidental data loss may happen. You must also have a plan in advance for what to do in case of a breach. Q:  Can you offer some best practices for effective, compliant, and secure information exchange? Shey: You must understand your data first. Identify what types of information the business needs to exchange, and why, to comprehend its value. This helps to determine the appropriate level of effort and investment required to protect and exchange it responsibly, and the risks of not doing so. Identify how this information needs to flow — who and what systems and applications need access and why — to optimize efficiency and productivity. Identify what types of information are sensitive, and define sensitive data for your organization, to gain a better handle over how you should protect and control this information and how employees should handle or use this information. This goes beyond understanding your compliance requirements for security and privacy; for example, an executive’s travel itinerary, a marketing strategy plan, and other types of intellectual property are all examples of sensitive information, too. Q:  What role does faxing, either on-premises, cloud-based or hybrid, play? Shey:  Documents printed out on paper can easily fall into the wrong hands, get lost, or be disposed of improperly. With digital documents, we can track and take measures to appropriately control and handle sensitive information. An electronic fax solution can help to eliminate the risks of traditional, paper-based faxing while supporting the organization in its digital transformation efforts for their business environment. I see both on-premises and cloud-based fax as viable deployment options for the enterprise based on their IT and risk management strategy. Flexible deployment options are necessary. Some organizations are moving fast to the cloud, some have a preference for keeping certain applications and systems on-premises, and others seek a more hybrid approach. There’s no right or wrong here; they are just different approaches that require different security strategies. Watch this webinar featuring Forrester Senior Analyst Heidi Shey and learn how secure information exchange solutions can help your organization seize its digital future.

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For 2017, OpenText Enterprise World is a Business Network Event

customer experience

If you’re a Business Network customer, OpenText Enterprise World 2017 is a must-attend event. OpenText Business Network has grown and evolved to become the leader in global B2B information exchange services. And we have invested and innovated to deliver new sources of business value with managed services, supply chain insights, P2P automation, cloud fax and notifications, and more.  Attend Enterprise World 2017 to experience the new Business Network: Hear from your industry peers how B2B Managed Services drives out cost, as well as accelerates time to market and improves customer service—both driving top line growth. Get a first-hand look at how our developments in analytics and process orchestration can help your business gain critical business insights and optimize complex integration processes. See the latest product and service innovations in action, and learn what’s on the horizon as we share strategic investment plans and product roadmaps. Gain the tools to enable your digital transformation initiatives with the latest market research on trends in digital supply chain, including disruptive technologies such as 3D printing, drones, IoT, block chain, and Big Data. Meet and interact with the experts in product, development, and support. Below are just a few of the ‘can’t-miss’ sessions in the Business Network track of 30 breakouts: BNN-101: How Digital Disruption is Driving New Supply Chain Transformation Initiatives BNN-103: Gain Supply Chain Intelligence with Trading Grid Analytics BNN-107: Simplify & Optimize Your SAP Implementation with B2B Managed Services BNN-202: What’s New in RightFax 16.2? What does the future of digital supply chain and secure information exchange hold for you and your organization? Find out at OpenText Enterprise World 2017.  Register today!

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For Usable Insights, You Need Both Information and the Right Analytical Engine

Data

“It’s all about the information!” Chances are you’ve heard this before. If you are a Ben Kingsley or Robert Redford fan you may recognize the line from Sneakers (released in 1992). Yes, 1992. Before the World Wide Web!  (Remember, Netscape didn’t launch the first commercially successful Web browser until 1993). Actually it’s always been about the information, or at least the right information – what’s needed to make an informed decision, not just an intuitive one. In many ways the information, the data, has always been there; it’s just that until recently, it wasn’t readily accessible in a timely manner. Today we may not realize how much data is available to us through technology, like the mobile device in your pocket – at 12GB an iPhone 6S is 2,000 times bigger than the 6MB programs IBM developed to monitor the Apollo spacecrafts’ environmental data. (Which demonstrates the reality of Moore’s Law, but that’s another story).  Yet because it’s so easy to create and store large amounts of data today, far too often we’re drowning in data and experiencing information overload. Drowning in Data Chances are you’re reading this in between deleting that last email, before your next Tweet, because the conference call you are on has someone repeating the information you provided yesterday. Bernard Marr, a contributor to Forbes, notes “that more data has been created in the past two years than in the entire previous history of the human race”.  Marr’s piece has at least 19 other eye-opening facts about how much data is becoming available to us, but the one that struck me the most was this one: 0.5%! Imagine the opportunities missed. Just within the financial industry, the possibilities are limitless. For example, what if the transaction patterns of a customer indicated they were buying more and more auto parts as well as making more payments to their local garage (or mechanic). Combined with a recent increase in automatic payroll deposits, might that indicate this customer would be a good prospect for a 0.9% new car financing offer? Or imagine the crises which could be avoided. Think back to February 2016 and the Bangladesh Bank heist where thieves managed to arrange the transfer of $81 million to the Rizal Commercial Banking Corporation in the Philippines. While it’s reasonable to expect existing controls might have detected the theft, it turns out that a “printer error” alerted bank staff in time to forestall an even larger theft, up to $1 billion. The SWIFT interface at the bank is configured to print out a record each time a funds transfer is executed, but on the morning of February 5 the print tray was empty. It took until the next day to get the printer restarted. The New York Federal Reserve Bank had sent queries to the Bank questioning the transfer. What alerted them? A typo. Funds to be sent to the Shalika Foundation were addressed to the “Shalika fandation.” The full implications of this are covered in WIRED Magazine. Analytics, Spotting Problems Before They Become Problems Consider the difference if the bank had the toolset able to flag the anomaly of a misspelled beneficiary in time to generate alerts and hold up the transfers for additional verification. The system was programmed to generate alerts as print-outs. It’s only a small step to have alerts like this sent as an SMS text, or email to the bank’s compliance team, which may have attracted notice sooner. To best extract value from the business data available to you requires two things: An engine and a network. The engine should be like the one in OpenText™ Analytics, designed to perform the data-driven analysis needed. With the OpenText™ Analytics Suite, financial institutions can not only derive data-driven insights to offer value-added solutions to clients, they can also better manage the risk of fraudulent payment instructions, based on insights derived from a client’s payment behavior. For example, with the Bangladesh Bank, analytics might have flagged some of the fraudulent transfers, to Rizal Bank in the Philippines,by correlating the fact that the Rizal accounts were only opened in May 2015, contained only $500 each, and had not been previous beneficiaries. Business Network: Delivering Data to Analytical Engines But the other equally important tool is the network. As trains need tracks, an analytical tools engine needs data (as well as the network to deliver it).   Today more and more of this data needed to extract value comes from outside the enterprise. The Open Text™ Business Network is one way thousands of organizations exchange the data needed to manage their business, and provide the fuel for their analytical engines. For example, suppose a bank wanted to offer their customers the ability to generate ad-hoc reporting through their banking portal. With payment, collection, and reporting data flows delivered through the Open Text Business Network Managed Services, the underlying data would be available for the bank’s analytical engine. Obviously much of the data involved in the examples I’ve provided would be sensitive, confidential, and in need of robust information security controls to keep it safe. That will be the subject of my next post.

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Five Compliance Challenges Facing Your Organization in 2017

compliance challenges

2017 is turning out to be a tumultuous year for compliance. A combination of Brexit, a Trump presidency and the reform of EU privacy rules has put regulatory change and uncertainty back into the spotlight. Mega-size fines have returned too and compliance officers worry about personal liability more than ever. 1. The GDPR – the countdown is on If your company hasn’t familiarized itself with the General Data Protection Regulation (GDPR) yet you may already be behind. The GDPR was ratified in May 2016 and designed to bring personal data protection into the digital age. It imposes stringent requirements about how companies store and handle the personal data of EU citizens. The regulation will have far-reaching impacts – from how organizations obtain consent, use cookies on their website, to giving teeth to the right to be forgotten. Don’t think that, as this is EU legislation, that GDPR won’t affect you. It affects any organization that collects and stores personal data of EU citizens. With the GDPR becoming enforceable in May 2018, the countdown is on for organizations to prepare. The GDPR will impact more than just the Compliance team but indeed many other parts of the business. Key Steps An important first step is to have clarity of the personal data processing practices and content within your organization, including: • What personal data you process? • Where it is stored across the organization? • Who has access to it? • What consent has been provided and where it is documented? • Where it is transferred from and to (including to third parties and cross-border)? • How it is secured throughout its lifecycle? • Are there policies and processes in place to dispose of personal data? Visit OpenText GDPR to learn more about the regulation and how OpenText can help. 2. Pressure on the Compliance function not letting up Compliance officers have never had a higher profile than they do now but with great power comes great responsibility. Pressure on the compliance function has been steadily increasing and 2017 is no exception. For example, sixty-nine percent of firms surveyed in 2016 expected regulators to publish even more regulations in the coming year, with 26 percent expecting significantly more. In addition, personal liability appears to be a persistent worry. Sixty percent of survey respondents expect the personal liability of compliance officers to increase in the next 12 months, with 16 percent expecting a significant increase. In addition, with the GDPR comes the rare explicit requirement to appoint a qualified compliance role, the Data Protection Officer (DPO). Though the GDPR does not establish the precise credentials DPOs must have, it does require that they have “expert knowledge of data protection law and practices.” Key steps Compliance officers don’t need to be technology experts but need to know how to leverage governance, risk and compliance solutions to make their jobs easier. Other key steps include ensuring your policy framework is up-to-date and that staff understand and are trained their compliance responsibilities. Read the AIIM white paper and infographic: Managing Governance, Risk and Compliance with ECM and BPM. 3. A new administration means changes in regulatory priorities President Trump has been clear and consistent on his desire to reduce the amount of regulations in place. From financial services to the environment, compliance officers are bracing for the changes and what it will mean for them. Most industry experts agree that even where regulations are streamlined or reformed, there will be plenty of work for your team to do to address the vacuum left by previous regulations or to interpret the way the new regulations need to be applied. The picture may be uncertain at the moment but you can be certain that regardless, any changes means there’ll be work to do for your Compliance team. Key steps How do you prepare for the unknown? Many pundits advise wisely that it’s business as usual and not to re-draft policies and procedures just yet. Now’s a good time to evaluate your overall compliance program however. For example, if your organization does not have its regulatory information management house in order now is the time to clean up. Whether your firm is based in or works with the United States, the result of the potential changes to the regulatory landscape means that businesses will need to be adaptable in order to quickly take advantage of opportunities, mitigate risks, and stay in compliance. Learn about OpenText compliance solutions. Continue to read compliance challenges 4 and 5 on page 2.

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The 3 Most Asked Questions about Fax Technology in Healthcare

healthcare

Freshly back from HIMSS 2017, I spent some time reflecting on the rich conversations that I had with tradeshow attendees. These top three questions were so consistent among the conversations that I wanted to share them, just in case you missed them at HIMSS: Q: How are healthcare organizations using fax solutions to save costs or be more efficient?  A:  Two words: Simplify and Optimize. Fax and paper continue to dominate patient information exchange, accounting for as much as 90% of all exchanges. First, it’s important to simplify their faxing by eliminating the security and compliance risk of standalone fax machines and manual faxing and replace them with a secure, digital fax solution. This eliminates unnecessary paper and the costly, time-consuming task of manual faxing. Second, healthcare organizations should optimize their faxing by integrating their digital fax solution with Electronic MR systems, MFP devices, document management systems or other healthcare applications. By integrating electronic fax with the devices and applications they use the most, healthcare providers get access to the right patient information when they need it and where they need it. Q:  What trends are you seeing with fax technology in healthcare? A:  There are 2 major trends in healthcare today:  Fax volumes are rising (yes, you heard me right) and hybrid fax deployments.  First, fax volumes are rising.  As more patients enter the health system, attributed to more people having affordable access to healthcare and the healthcare needs of the aging population, fax volumes increase, too. The second trend is the shift to hybrid fax deployments, which combine an on-premises fax server with cloud-based fax transmission. Hybrid fax deployments are becoming more and more popular because they simplify existing on-premises fax server deployments and allow healthcare organizations to leverage the cloud for just the transmission of the fax. In addition to simplifying the deployment, the on-premises fax server keeps its integrations with EMR systems, MFP devices, and other healthcare applications and there is no change to the user experience or established patient information exchange workflows. Q:  Where is fax technology headed and how is OpenText innovating in healthcare? A:  As other forms of patient information exchange develop, such as Direct messaging and other forms of electronic exchange, it’s important that fax technology evolve to coexist with these new forms of exchange because fax is so deeply rooted in healthcare. When fax coexists with other forms of exchange, it allows healthcare organizations to begin to transition to new forms of exchange at their own pace, or as importantly, at the pace of other providers in the healthcare continuum, with minimal or no change to the user experience (or better yet, make the user experience better!). For example, OpenText has recently launched an innovative healthcare solution that combines fax and Direct messaging in a single solution, allowing healthcare organization to convert an outbound fax to a Direct message whenever possible with no change to how they send a fax today. I’m already looking forward to HIMSS 2018 and the great conversations we will have then!

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GDPR. An Opportunity More Than a Threat for B2B Companies?

GDPR

The EU’s General Data Protection Regulation (GDPR) is definitely a game changer – but perhaps not in the way you think. A great deal has already been written about the stringent obligations – and hefty fines – it places on organizations managing the personal data of EU citizens. Much less has been made of its other stated aim: To facilitate the exchange of information for businesses that operate in the EU. But the GDPR is not limited to only EU companies, so… how best to capture the opportunity within GDPR implementation? An opportunity? Really?!! It’s easy to focus on the amount of change – at an organizational, technical and process level – that every company will need to undertake to get ready for the May 2018 deadline. But, that is to overlook the bigger picture. GDPR is explicitly designed to harmonize data security and privacy laws across Europe. This is, by far, the most far-reaching legislation of its type ever attempted. It represents a single data protection approach for 28 trading countries and, indeed, beyond. As all companies that hold personal data on EU citizens must comply – and let’s face it, today that’s pretty much everyone – the success of GDPR is very likely to make it a global standard by default. To date, organizations have not addressed their data protection and privacy risks in a consistent way. GDPR now makes this essential. The opportunity arises when you see this as more than simply a compliance issue. As PA Consulting suggests, companies “can take a more business- and customer-centric approach that will allow them to explore how they can manage personal data to help make more informed decisions and create a better experience for their customers”. Understanding GDPR There are really two core elements to the obligations of B2B companies under the GDPR. The first is to store and manage personal data in a way that it’s always quickly accessible for the data subject and is removable if required. For B2B organizations, you must remember that, for the GDPR, personal data means data about individuals, including your customers, suppliers and service providers. It also covers how and why you exchange personal data within your supply chain or trading partner network. Secondly, personal data must be defended and secure at all times – in transit or while at rest.  The International Association of Privacy Professionals recommends some of the security actions to undertake include: The pseudonymization and encryption of personal data The ability to ensure the on-going confidentiality, integrity, availability and resilience of processing systems and services The ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident A process for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing A focus on technical infrastructure It’s clear that the correct technical infrastructure has a key role to play when implementing the GDPR. Organizations will really struggle if they continue to hold silos of information. Instead, they must have a clear end-to-end view of all the personal data they hold. This is both structured and unstructured data – everything from emails and social media behaviors to contracts or service documentation. This does require a significant change in thinking. Organizations will need to introduce Privacy-by-Design and Data Protection-by-Design as core foundations of their infrastructure. These strategies have been at the heart of solution development at OpenText for years. The OpenText™ Business Network portfolio of solutions – including OpenText™ Trading Grid Messaging Service, OpenText™ Active Applications, OpenText™ Managed Services, and OpenText™ Fax Solutions – include the highest security standards, encryption and best practices. These solutions enable the processing and exchange of information with comprehensive encryption to mitigate risks associated with the processing of sensitive data. Rigorously auditing, testing and enforcing compliance with security regulations such as the GDPR across extended and sophisticated supply chains is a fundamental part of OpenText operations. For example, the OpenText™ Cloud Fax network is an environment made up of connectivity protocols that keep customers aligned with the most pertinent regulatory and compliance mandates.  With options including secure web connections via TLS and HTTPS or VPN connections, organizations remain securely connected to the OpenText Cloud and privacy is maintained. With encryption at rest and in transit, content is securely protected where it rests or on the move. Keep calm. Carry on. The good news is that GDPR is not meant to cripple you as a business – quite the opposite. But, it does demand a much more proactive and consistent approach to data protection. For B2B organizations, that really doesn’t have to be a threat. Almost every organization has Digital Transformation at the heart of its business strategy. Almost every organization is looking for ways to optimize the value of the data it holds. In this context, GDPR can be seen as a legal framework to make this happen. Now, there’s an opportunity! Learn more about OpenText’s secure information exchange solutions. Watch the webinar with Digital Clarity Group and learn how the GDPR will transform business practices across the organization.

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How Supply Chains are Embracing Digital Disruption

Digital

Many companies today are beginning to embrace the ‘fourth industrial revolution’ where ‘hyper connected’ production and supply chain environments will transform companies into digital businesses. These latest disruptive technologies can be broadly split into three categories. Firstly, new networks such as 5G mobile networks, Internet of Things related platforms, and other cloud-based network infrastructures. Secondly, new types of devices being connected to these networks, namely 3D printers, advanced robotics, drones and, of course, Internet of Things devices. Thirdly, new types of information coming off of these connected devices, data which can be archived and analyzed to obtain deeper insights into what is happening across an end to end supply chain. To understand how new digital transformation initiatives could affect supply chain operations, OpenText recently commissioned the analyst firm IDC to conduct a survey in this area. We had a great response to the survey with cross industry and cross region insights which I will be sharing via several blogs over the next few months. I am only going to share one key statistic from the new study here, and that is from the 250 companies surveyed, 56% said they had already appointed a Chief Digital Officer.  We asked IDC to test a specific hypothesis to see whether ‘new digital technologies would lead to new supply chain transformation initiatives’. If true, then it presents an opportunity for companies to consider outsourcing their B2B integration requirements while they focus on deploying their new digital projects. As part of the survey, we obtained the latest adoption patterns on new digital technologies, such as drones, IoT and wearable devices and we will share these and other findings from this interesting study over the coming months. There are five disruptive technologies that are gaining more coverage in the industrial media than others at the moment, drone-based technologies, 3D printers, wearable devices, advanced robotics and the Internet of Things. Our new IDC study looked at adoption rates for these technologies and many more technologies such as machine learning, especially in relation to supply chain operations. Why are these five technologies getting more coverage than other disruptive technologies? Well firstly all of the aforementioned technologies are being targeted at both the consumer and enterprise space, so for example you can purchase a 3D printer or robotic hoover for the home, and similar technologies are starting to be introduced to the enterprise. This is not the first time that consumer-based technologies have entered the work environment. Over recent years CIOs have had to adjust their corporate strategies to support ‘bring your own device’ based technologies brought into the enterprise by employees. So how are these five disruptive technology areas being deployed across the enterprise today? Drone Based Technologies – This technology has been getting a lot of coverage in the press in recent years, all for the wrong reasons. The drone device market has been impacted by various lobbying groups concerned by their safety and of course privacy as they fly across city centres. Local governments have been quick to establish no fly ‘drone zones’ over cities around the world, even before the economic benefit of these devices can be properly determined. Companies such as Amazon and their Prime Air drone has got the most press coverage with their drones which can deliver small packages to consumers. This ‘last mile’ delivery of packages is an increasingly important area of development for third party logistics providers. DHL is one of the first 3PL providers to leverage this technology to deliver medicines to remote islands in the Far East where there is not enough space for traditional aircraft runways. There are initiatives underway to define air corridors for air-based drone devices, but of course drones don’t have to be limited to the air. Starship Technologies for example has developed a small autonomous vehicle that has a payload capacity to carry two shopping bags. The intention is that this small vehicle can deliver shopping ordered by a consumer and deliver to their home address. But what if you could use the same technology to deliver small components from automotive suppliers located on a supplier park near to a major automotive OEM? Supplier parks are being established in all the major automotive hubs around the world today and these types of autonomous drone devices could help to streamline the delivery efficiency of parts to car manufacturers in support of their Just-In-Time production environments. Drone based technologies are still relatively new, however they offer some unique capabilities to support today’s production and aftermarket retail sectors. Audi for example are starting factory tests of drones to deliver parts from inventory locations to trackside for fitting to vehicles. 3D Printing Technologies – 3D printing technologies are not new and in fact much of the early research into this area actually started in the early 1990’s. Back then it was known as stereolithography or rapid prototyping, both terms being used to describe the layer by layer curing of plastic based materials to create a 3D object. Today, the technology is being developed at a rapid pace, not just with the printing technology but the materials used as part of the printing process. From an automotive production point of view, extensive research is being undertaken in the use of metal-based 3D printing processes as these offer the greatest advancement in terms of both reducing production times and increasing customer satisfaction in the aftermarket service sector. On the production side, manufacturers such as VW Group are already producing 3D metal parts, initially on concept cars being exhibited at motor shows such as Geneva. 3D printing is actually transforming the design and engineering of tomorrow’s vehicles as more and more parts are being identified for ‘design for replacement’. So for example if a car goes in for a service and a broken support bracket needs to be replaced, rather than ordering a new bracket from a supplier, the replacement bracket can be 3D printed in the dealer service centre and then fitted to the car being repaired. This introduces the concept of the ‘zero length supply chain’, where parts can be 3D printed on demand and no 3PLs are involved in the delivery of replacement parts. This is likely to transform the automotive aftermarket service sector. One manufacturer, Local Motors in North America is pushing 3D printing technologies to its limit by manufacturing an entire vehicle using 3D printing processes. Local Motors could be considered as an automotive industry disruptor in a similar way to Tesla Motors. Whereas Tesla has cornered the market in the premium electric vehicle market, Local Motors looks set to transform the modular construction of vehicles using new 3D printing technologies. Wearable Technologies – In recent years there has been a trend to develop mobile apps for enterprise smart phones and tablet devices however now there is an increasing trend to develop apps for wearable technologies as well. The adoption of wearable technologies in the consumer sector has grown exponentially over the past couple of years. Technologies such as Apple’s Watch, Microsoft HoloLens and Google Glass have been getting the most attention from the enterprise and this has been driven by a need to provide employees with digital product information any time, any place or anywhere. Apple Watch is relatively new to the market and enterprises are still learning how this technology could benefit production and supply chain operations. The ability to view information relating to B2B transactions such as purchase order status or Advanced Ship Notice delivery status could transform the delivery and monitoring of such transactions across a business network. For example being able to act upon an undelivered ASN before it impacts downstream production processes, could be of immense benefit to a company. In addition using mapping apps to track shipment deliveries etc could help to increase the level of end to end visibility across a supply chain. More info on this in an earlier blog. Microsoft HoloLens, using augmented reality technology overlaid across a real world environment, could transform collaborative review processes. For example not just at the design stage of a new project but also across retail distribution networks where advanced features of a new vehicle can be demonstrated to potential buyers. Volvo Cars announced a partnership with Microsoft to install HoloLens across their dealer networks to allow potential buyers of their cars to visualize and ‘experience’ the various safety features of their vehicles. To learn how HoloLens could be used for visualizing information flowing across our Business Network, take a look at this blog. The one piece of technology that obtained the most interest when it was launched two years ago was Google Glass. Even though version one was retired by Google in 2015, Version two is rumoured to be released in the very near future. Glass has the ability to transform how for example production workers access digital assembly information or how service technicians access repair information. VW announced in December 2015 that they were deploying Glass to production workers in one of the factories, providing them with the ability to view assembly drawings, assembly videos and other product specific digital information within the Glass device. This allows workers to access any digital asset related to the assembly of a vehicle. Devices such as Glass will transform the role of the warehouse picker who can be guided to part collection points using maps and other location specific information which can be presented in their Glass device, keeping their hands free at all times. Advanced Robotics Technologies – Over the past few years, Google has acquired eight robotics companies including the infamous Boston Dynamics, a leading developer of advanced robotic devices for the US military. Google has been applying their robotics research towards production environments and in the future it is possible that Google may develop an operating system specifically targeted towards managing production robots. In fact, Google is already working closely with Foxconn, a leading contract manufacturer in the high tech sector, to replace up to a million manual workers across their Chinese production plants with advanced robots known as ‘Foxbots’. One of the key drivers for this robotics research is to try and develop more intelligent robots that can not only think for themselves but also sense their surroundings in a more accurate manner. Another leading robot manufacturer, Rethink Robotics, developed the ‘Baxter’ robot to try and transform production line operations. Traditional single arm robots normally require a safety cell to work within so that workers on the shop floor don’t get injured. Baxter meanwhile has proximity sensors placed in both of its arms so that if anyone approaches Baxter then it can shut down immediately. The area of artificial intelligence is going to further develop the advancement of industrial robots and when combined with the connected nature of the ‘Internet of Things’, production lines are going to become increasingly automated, self-sensing and more responsive to changing production requirements. The Internet of Things – if there is one disruptive technology that is getting the most interest from the industrial manufacturing sector, it is the Internet of Things (IoT). IoT or the Industrial Internet, Internet of Everything, Internet Plus etc all exist to achieve the same thing, namely to provide a way for billions of connected devices to be able to transfer gigabytes of data with Big Data repositories where trends can be analysed and reported upon. The IoT will transform the 360 degree view of information and visibility of physical shipments moving across end to end supply chains. RFID technologies have been used for over twenty years, with mixed success in terms of adoption across the manufacturing industry however the IoT gives RFID a new sense of purpose and further investment in RFID technologies is now taking place to support IoT initiatives. IoT is also driving significant merger and acquisition and consolidation activities across the high tech sector, with a significant amount of M&A activity taking place in the semi-conductor sector. IoT is transforming industries, business processes and providing companies with significant operational benefits. The supply chain stands to benefit considerably from the IoT and there are three immediate areas where IoT can add value to a supply chain environment. To find out more about these three use cases, please take a look at an IoT  webinar with the lead IoT analyst from Gartner late last year. All five technologies that I discussed in this blog post will eventually find their way into more digital supply chains, as depicted by the diagram above. Key to the success of these future digital supply chains will be to establish an end to end ‘digital backbone’. B2B/EDI networks will evolve into more intelligent business networks where connected devices can share structured and unstructured information in a seamless manner with backed enterprise systems and Big Data repositories. OpenText is continually investing in our Business Network and my previous blog post highlighted some of the recent enhancements we have made to our Business Network. I will discuss further enhancements in the near future. OpenText has a broad portfolio of Enterprise Information Management solutions to help enable the digital business. One thing’s for sure, B2B integration will be at the heart of these digital transformation initiatives and I will share some proof points on how this will be achieved in future blog posts along with discussing the type of supply chain transformation initiatives being undertaken. If you would like to learn more about the IDC study then I will be presenting key findings at our series of European Innovation Tour events during the second half of March 2017. If you haven’t registered yet then please click here.

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Extending the Digital Supply Chain to Smaller Businesses with OpenText Freeway

Digital supply chain

One of the key challenges facing today’s procurement and supply chain operations is being able to digitally enable the end-to-end supply chain. Without 100% participation from all your trading partners it will be difficult to introduce an entirely digital supply chain. Whether you operate in the retail, consumer goods or automotive sectors, the challenge is the same, persuading your smallest trading partner to exchange transactions electronically with you. OpenText™ Business Network is the largest B2B integration platform in the world, we offer a range of B2B enablement tools to suit every size of company. From fax-based solutions right through to direct ERP integration-based solutions. Many smaller companies struggle to exchange B2B transactions electronically with their customers and sometimes being able to exchange transactions electronically is a condition of doing business. The main challenges relate to having limited technical expertise or simply not knowing where to start. OpenText™ Freeway is an affordable range of B2B e-commerce solutions that enables small and medium sized businesses to create, send, receive, print and manage EDI-based business documents. Built on over 15 years of experience, Freeway can either operate on-premises or in the cloud, the choice is yours. OpenText Freeway removes the pain of working with your customers, automating manual processes and removing paper based transactions, it’s all about improving time, efficiency, and reducing operational costs. Freeway Entry is ideal for the smaller company who just requires a B2B solution which is quick to deploy and relatively cheap to implement. Whereas, Freeway Professional is designed for the larger company that needs to integrate to back-office systems such as accounting packages and ERP systems. Freeway Professional integrates to over 200 different systems. With many industry specific trading partner modules available for retail, automotive, building, pharmaceutical and wholesalers, Freeway has been designed from the ground up to be quick to deploy and simple to use. For example your business can leverage over 1000 trading partner enablement kits to simplify how you work with key business partners across different industry sectors. I could use the remainder of this blog to discuss Freeway in a bit more detail, but why not take a look at our new video which introduces the range of Freeway solutions. You can access the video below. Whether on-premises or in the cloud, Freeway can add real value to your business. Freeway has been sold in the UK for many years, but we are making plans to expand our support of Freeway into other countries, all I can say for now is watch this space, things just got exciting for small and medium sized business! For more information on Freeway, please visit our website where you can also contact our team of experts who will be ready to assist with your query.

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Ten New Ways Business Network Supercharges Your B2B Integration Strategy

B2B

OpenText’s Business Network has evolved considerably since I first joined the company back in March 2006. Our core B2B integration platform Trading Grid was introduced in 2004 and around this time the company started to place a much stronger emphasis on helping companies manage their B2B environments through an outsourced, B2B Managed Services approach. GXS was acquired by OpenText in January 2014 and since then we have been able to leverage other products within our Enterprise Information Management (EIM)  portfolio and apply across our range of B2B integration solutions. Since joining OpenText’s product release schedule three years ago we have introduced more new functionality to our Business Network than at any time since I joined the company. This is great news for our global customers covering the automotive, high tech, retail, CPG and inancial services sectors. In April 2016 we aligned with OpenText’s other solution divisions to launch Release 16, the most complete set of product enhancements, covering all product lines, ever to be launched by OpenText. I wanted to use this blog to highlight some of the key B2B integration investments that we have made over the past eight months. As a reminder, Business Network is made up of two groups of solutions – structured, which covers the traditional B2B integration solutions and unstructured – which covers our secure information management solutions. My colleague Amy Perry covers the unstructured part of our network offerings and you can find more information on these via her blog, We have continued to invest heavily in our Business Network, expanding capabilities and improving how our customers leverage the various solutions and services that we offer today. Over the last few years many companies have been developing their corporate strategies around cloud, mobile and big data and we have embraced these and many other technologies across the various B2B integration solutions that we offer today. Release 16 offered a number of significant enhancements to our Business Network: Trading Grid Analytics, which uses embedded analytics across our B2B transaction flows to obtain, deep, rich and meaningful insights into what is going on across a supply chain operation. Logistics Track & Trace, offering improved end to end visibility of shipments as they move across the supply chain and embedded analytics to provide deep and rich intelligence of logistics carrier performance Enhanced Procure-to-Pay solutions which offer numerous enhancements to our suite of software as service-based Active Applications Enhanced trading partner digitization capabilities to enable the 100% enablement of even the smallest supplier with Fax2EDI and Email2EDI solution availability Mobility, providing mobile apps for transaction visibility and deductions management capabilities Since Release 16 we haven’t been sitting around!, we have been adding more and more capabilities to Business Network. I have undertaken many briefings with lead analyst firms, the same firms that covered our B2B integration activity at GXS, and they have been really encouraged by the level of investment that we have been placing into our Business Network and the plans in place for our future product roadmap. So let me now highlight the top ten features and capabilities that we have introduced in the last few months. Enhanced Trading Grid Analytics – Leveraging additional capabilities from OpenText™ Analytics, Trading Grid Analytics (TGA) now has additional capabilities to analyze transaction based information from a broader set of enterprise systems. We can now leverage a process called ‘data blending’ to accept transactions from third party B2B platforms and information from other enterprise systems such as ERP, TMS and WMS. Data blending consolidates all of this information into a single information flow and helps to provide a complete 360 degree view of information flowing across your end to end supply chain. In addition we can offer custom metrics, which allows companies to define any type of business report through an engagement with our Professional Services team. We have expanded support in our analytics platform (or better known as a data lake) for other document formats such as VDA, Tradacoms and RosettaNet. Finally we have also extended the support of TGA to include our customers on our Trading Grid Messaging Service (TGMS) platform, this will considerably increase the volume of transactions being processed by our analytics platform on a daily basis. Extended Web Services Capabilities – This is a really interesting area as there is a lot of noise in the market at the moment about the growing traction of APIs. However with more APIs comes more end points to manage, it is similar in a way to what happened in 2000 with the introduction of market exchanges and XML document formats. XML was seen to be the replacement for EDI but guess what, 17 years later and EDI is pretty much entrenched across most industry sectors. APIs require a certain amount of technical skills to configure. You may have to worry about multiple connections. As part of this set of enhancements, we have introduced some new web services based integration capabilities. So, for example, rather than you establishing a direct connection through an API to say SAP Ariba, we can now undertake the same integration through our Trading Grid environment. Thus preserving the one-to-many connections that we offer to many companies around the world. So you connect to our network and we take care of connecting to your trading partners or integrating to internal business systems. IS027001 Certification – With many companies taking their first steps into the cloud, working with a trusted partner that can offer a secure cloud-based environment is important for business success. OpenText™ B2B Managed Services platform, personnel, data center infrastructure now meets the requirements of the international security management certification. An important certification to ensure that your business information is managed correctly as it passes across our global Business Network infrastructure. HIPAA Compliance – allows OpenText to exchange healthcare related transactions, for example between healthcare providers and doctors surgeries, across our Business Network, thus helping to increase the overall volume of transactions moving across our network on an annual basis. Extended Mobile Support with Active Orders – We have been able to leverage many different solutions across the broader Enterprise Information Management portfolio of solutions that OpenText offers. For example Appworks, a mobile app development platform that we leveraged last year to develop our Active Documents mobile app. We have now extended the mobile support of our Active Applications (SaaS based B2B integration solutions) to include Active Orders Mobile. Active Orders provides end-to-end visibility of the lifecycle of purchase order based transactions and the extension of this application to a mobile device allows users to track the status of any purchase order at any time in any place. Drummond AS4 Communications Certification – the AS4 communications protocol has been around for a few years now, I remember blogging about this in 2010 after I first heard about this new communications protocol after attending a Cisco conference. Thanks to Walmart in North America, AS2 was broadly adopted across the retail sector, AS3 seemed to come and go with no real traction and then AS4 arrived kicking and screaming to support business expansion into the cloud. AS4 was developed especially to support web-based services for cloud based infrastructures and we now offer support for this protocol via our B2B Managed Services platform. AS4 was clearly ahead of its time and it is really only in the past 2 years that certain industries have started to adopt AS4. For example AS4 has been adopted by ENTSOG, the European Network of Transmission Systems for Gas providers. OpenText has been certified by Drummond for AS4, and also supports the ENTSOG AS4 profile. Other industry bodies such as IATA in the transport sector are also looking at AS4 and you can be assured that OpenText plans to support these new AS4 profiles as they are released. Business Document Viewer – allows EDI-based transactions to be read in a more human readable form. This enables non-EDI or business-related users to view any type of B2B document, in a more recognized and easier to digest format. Extended Self-Enablement Capabilities – This will allow companies to have a bit more control of their B2B Managed Services environment in terms of managing trading partners. In addition a new trading partner discovery admin tool helps to accelerate the onboarding of trading partners to a hub by quickly searching our network for any existing connectivity information and then using this information to speed up the deployment of a new B2B platform. This tool significantly helps our Professional Services team to deploy your B2B platform in a much shorter time period. Electronic Invoicing Enhancements– Our Active Invoice with Compliance (AIC) solution now helps companies to process invoices electronically across more than fifty countries. This includes Brazil and Mexico where the governments mandate the use of electronic invoicing as a condition of doing business in their respective countries. We have now extended the capabilities of AIC to support B2G (Business-to-Government) requirements, in countries such as France and Japan for example. We have also introduced an automatic provisioning capability across our electronic invoicing solution that effectively allows new trading partners to be registered with our invoicing platform as soon as an invoice is processed, ie taking the details within the invoice to auto-provision a new trading partner on the platform. This not only speeds up the provisioning of new trading partners to the platform but it improves the overall quality of the invoice information being exchanged. Auto-provisioning helps to significantly reduce the time to deploy a B2B platform and this capability will be applied to other solutions within our suite of B2B solutions. My colleague Greg Horton recently blogged on this new capability. Acquisition of the North American Automotive Network Exchange (ANX) – ANX has been serving the connectivity requirements of the North American automotive industry for many years now, however as the automotive industry has globalized it has put pressure on B2B networks to provide more global support. Other regional automotive B2B networks such as ENX in Europe and JNX in Japan have serviced their respective automotive industries for many years, but OpenText™ Business Network spans the globe and can offer truly global connectivity. The acquisition of ANX not only extends our support of the automotive industry, but it also brings extensive knowledge of the Product Lifecycle Management (PLM) sector, a suite of tools used to design and manufacture components used in everything from cars to planes. For example OpenText will continue to resell PLM solutions from Dassault and Siemens. Finally ANX also brings extensive experience of the healthcare sector as ANX provides connectivity and transaction based services to many different healthcare providers. This nicely compliments our new support of HIPAA for example. So as you can see we have been very busy since the launch of Release 16 and it doesn’t stop there. We will be introducing even more enhancements over the coming months and I will expand on those new capabilities in a future blog. However in the meantime if you are in Europe during the second half of March then you may like to register to attend one of our Innovation Tour stops.  

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The Provider Path to Better Care Coordination

healthcare

The healthcare experts at OpenText are excited for HIMSS17 to share with health IT gurus a vision for better care coordination by optimizing patient information exchange. The holy grail of better care coordination – and interoperability – is the secure exchange of information that results in better quality care and an improved experience for the patient, all delivered at lower cost. However, this goal is still elusive for most providers. Information systems used by healthcare organizations lock down information as a way to meet privacy requirements, and they do so without the tools that can make access by authenticated users easy and convenient. Historically, standardized approaches to interoperability have left providers with the burden of creating complex and time-consuming 1:1 interfaces to share clinical information with care and business partners. However, recent regulatory incentives, particularly meaningful use, have started to make secure, electronic interoperability a requirement, while value-based contracting and business model changes that put providers at-risk for outcomes have begun to make network interoperability a business imperative. Vendors in collaboration with government are building newly available standards like Direct Messaging, which offer a low-cost, vendor-agnostic, approach to digital information exchange. Care coordination is a complicated dance between providers and any misstep can cause irreparable implications to patient care. While some standards have been put in place to aid in increasing interoperability, low adoption rates in the healthcare community have stagnated real progress. However, transitioning to better forms of exchange by combining such technology as electronic fax, Direct messaging, and other forms of electronic exchange in a single solution increases care coordination across disparate providers. For example, Direct messaging is a way for payers, providers and healthcare systems to securely share information, in a verified environment with unlimited points of connection. It is not a 1:1 model but enables any credentialed physician located anywhere to quickly send patient information to other trusted parties using a Direct address.  Direct is designed to reduce administrative overhead, standardize transactions, and ensure that they occur quickly and securely in an auditable way. As it stands today, better care coordination with standards such as Direct messaging can quickly and positively affect specific use cases, with the most common including: Referrals between organizations and clinicians Discharge summaries and lab results shared between facilities/labs and referring or primary-care providers Sending data to public health organizations Sharing of information upon transitions in care Sharing information with payers for prior authorization of services Direct messaging is an important step towards the goal of an interoperable health system because of its inherent security and simplicity, as well as its low cost. In a network-based care environment, information sharing can help to prevent unnecessary and costly repeat tests and procedures, provide the information needed to create evidence-based care plans, and allow the execution of these plans using the network in the community. Information sharing can help reduce the burden on patients for transferring information, provide convenience when seeking care in multiple settings, and make positive outcomes more likely by reducing complications caused by impaired access to information. However, solutions that provide Direct messaging in addition to other secure, electronic forms of exchange patient information are ideal for greater adoption within healthcare. A single, centralized platform by which to exchange electronic fax, Direct messages, and other forms of electronic exchange are paving the way to better patient care. Want to learn more? Download the IDC Market Spotlight: The Rocky Road to Information Sharing in the Health System for more insights and information from IDC. Join OpenText at HIMSS17 at booth #2929 to see how OpenText can help you achieve better care coordination and ultimately, better patient care.

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Automate Customer Enrollment for Faster E-Invoicing ROI

E-Invoicing ROI

Invoice automation and the move to e-invoicing is a common project designed to save enterprises money.  Billentis estimates that both outbound and inbound e-invoicing projects reduce invoice processing costs by 60%. It is important to note that the more trading partners that participate in your e-invoicing program, the more benefit you will receive from it.  But if e-invoicing ROI is so great, why isn’t all invoicing e-invoicing? The cost of setting up an e-invoicing program can be a roadblock. Part of that cost is enrollment or on-boarding. This involves registering all of the customers to whom you will send electronic invoices into the e-invoicing platform. Sending thousands of invoices to a single customer is relatively easy – only that customer needs to be enrolled for e-invoicing. Sending one invoice each to thousands of customers is a completely different problem. You need to enroll each of those customers before sending electronic invoices. Enrolling new customers can require human interaction and frequently involves several Finance and/or IT procedures. What if you could enroll your customers automatically as you process transactions?  If you have hundreds of customers, this could reduce the cost of setting up an e-invoicing program by tens of thousands of dollars and save hundreds of man hours. This is why OpenText has introduced a capability that will automatically provision many of your customers as you send electronic invoices. In this way you: Reduce the barriers to entry for your outbound e-invoicing project Reduce manual efforts (Finance and IT) Accelerate e-invoicing ROI by implementing your project faster The capability reduces cost and saves time because you do not need to create procedures for manual enrollment or transfer information between systems or databases. You just send us the information about your customer at the same time that you send us the transaction. Learn more about OpenText’s E-Invoicing solutions.

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Unlock Unstructured Data and Maximize Success in Your Supply Chain

By any standard, a successful business is one that can find new customers, discover new markets, and pursue new revenue streams. But today, succeeding via digital channels, delivering an excellent customer experience, and embracing the digital transformation is the true benchmark. Going digital can increase your agility, and with analytics you can get the level of insight you need to make better decisions. Advances in analytics and content management software are giving companies more power to cross-examine unstructured content, rather than leaving them to rely on intuition and gut instinct. Now, you can quickly identify patterns and offer a new level of visibility into business operations. Look inside your organization to find the value locked within the information you have today. The unstructured data being generated every day inside and outside your business holds targeted, specific intelligence that is unique to your organization and can be used to find the keys to current and future business drivers. Unstructured data like emails, voicemails, written documents, presentations, social media feeds, surveys, legal depositions, web pages, videos, and more offer a rich mine of information that can inform how you do business. Unstructured content, on its own, or paired with structured data, can be put to work to refine your strategy. Predictive and prescriptive analytics offer unprecedented benefits in the digital world. Consider, for instance, the data collected from a bank’s web chat service. Customer service managers cannot read through millions of lines of free text, but ignoring this wealth of information is not an option either. Sophisticated data analytics allow banks to spot and understand trends, like common product complaints or frequently asked questions. They can see what customers are requesting to identify new product categories or business opportunities. Every exchange, every interaction, and all of your content holds opportunity that you can maximize. Making the most of relevant information is a core principle of modern enterprise information management. This includes analyzing unstructured information that is outside the organization, or passed between the company and trading partners across a supply chain or business network. As more companies use business networks, there is an increase in the types and amounts of information flowing across them; things like orders, invoices, delivery information, partner performance metrics, and more. Imagine the value of understanding the detail behind all that data? Imagine the insight it can provide to future planning? And even better: if you could analyze it fast enough to make a difference in what you do today. Here are two common, yet challenging, scenarios and their solutions. Solving challenges in your enterprise Challenges within the business network – A business network was falling behind in serving its customers. They needed to increase speed and efficiency within their supply chain to provide customers with deeper business process support and rich analytics across their entire trading partner ecosystem. With data analytics, the company learned more from their unstructured data—emails and documents—and was able to gain clearer insights into transactions flowing across the network. The new system allows them to identify issues and exceptions earlier, take corrective action, and avoid problems before they occur. Loss of enterprise visibility – A retail organization was having difficulty supporting automatic machine-to-machine data feeds coming from a large number of connected devices within their business network. With the addition of data analytics across unstructured data sources, they gained extensive visibility into the information flowing across their supply chain. Implementing advanced data analytics allowed them to analyze information coming from all connected devices, which afforded a much deeper view into data trends. This intelligence allowed the retailer to streamline their supply chain processes even further. Want to learn more? Explore how you can move forward with your digital transformation; take a look at how OpenText Release 16 enables companies to manage the flow of information in the digital enterprise, from engagement to insight.

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Discussing B2B Integration at OpenText Innovation Tour APAC

OpenText Innovation Tour

In late November last year I was asked to participate in APAC leg of our Innovation Tour events, starting with Sydney then travelling on to Singapore and Tokyo. The Innovation Tour is a unique series of events which OpenText hosts in various locations around the world and they complement our main customer conference, Enterprise World, which takes place in July each year. I thought I would use this blog to share some insights from these three events in APAC and hopefully encourage you to register for our upcoming events around Europe in March this year! I always enjoy travelling to APAC, our customers in this region seem to prefer face-to-face meetings and so you can always guarantee great attendance at any event in the region. These were no exception and due to customer demand, each of the three events was twice the size of the previous years’ events. My participation was to provide an update on the progress we have been making with enhancing the B2B integration capabilities of our Business Network. I will expand in more detail on these enhancements in another blog in the next few weeks. My Business Network colleague Amy Perry provided an overview of some of our secure information exchange solutions at both the Sydney and Singapore events. First stop was the Westin Hotel in downtown Sydney, an excellent location for our customers to come together to learn about the many enhancements we have made to our large portfolio of Enterprise Information Management (EIM) solutions. Each event is in a one day format and we manage to blend a mix of formal and informal sessions to meet the needs of the customers at each location. The structure for each event comprises of several keynote sessions in the morning and then a series of product specific breakouts in the afternoon. In addition there are various networking opportunities in our expo hall for customers to understand the finer workings of our EIM product offerings. OpenText CEO Mark Barrenechea, opened each event with an interesting keynote discussing the ‘Intelligence of Things’. The Internet of Things was a hot topic for many CIOs in 2016 and this session expanded on this theme by explaining how OpenText’s EIM solutions can help leverage digital business information, from ‘engagement to insight’, across the extended enterprise. Mark also discussed recent acquisitions and finished his session by explaining OpenText’s move into the area of cognitive based analytics. 2017 is certainly going to be an exciting year for OpenText and its customers. The morning sessions also included a presentation from the analyst firm Forrester and a ‘fireside chat’ style of customer interview with Tracy Parsons from the New Zealand Transport Agency. These events are built around our customers and so it is a great opportunity for the delegates to hear from their peers on how they are deploying OpenText technologies across their respective businesses. Each Innovation Tour stop includes an expo hall where all of OpenText’s EIM solutions are showcased, this provides an ideal opportunity for delegates to see our new Release 16 enhancements and capabilities in action. Each of our six main EIM product offerings had its own demonstration pod and this provided an excellent opportunity for customers to get a more in-depth overview of our products. Our Elite lounge provided a great location for customers to unwind and learn more about our customer loyalty program, a unique way to engage with OpenText in different ways and receive loyalty points for your time and effort!, more info on our Elite program can be found here. For this particular event I presented two sessions relating to B2B integration, one looking at supplier enablement and another discussing our supply chain analytics solution. There was significant interest in our new analytics offering, Trading Grid Analytics, a unique way to utilise the transactions flowing across our Business Network to obtain deep and more meaningful insights as to what is going on across a supply chain operation. Interestingly at the end of the analytics session I was asked a couple of questions on Blockchain and what my thoughts were on its application across the supply chain. Just as well I had read up on Blockchain on the long flight across to Sydney! I will leave this topic for another blog, but as with IoT, Blockchain appears to be gaining traction in the market, especially in the financial services sector. Next stop was the Marina Bay Sands Hotel in Singapore. Singapore is an interesting city, a major technology and financial services hub and also a major cargo port as well. Singapore is a great example of a ‘connected’ city and Mark Barrenechea’s presentation on the Intelligence of Things was very well received by this particular audience. Mark Barrenechea interviewed Ananda Subbiah, the Chief Customer Officer of Freestyle Technology, a start up IoT company that is seeing exponential growth at the moment. It was interesting to hear from Freestyle about their business and the unique opportunity they have to grow their business in one of the world’s leading connected cities. As with the interview with the New Zealand Transport Agency in Sydney, these so called ‘fireside’ chats provide a unique opportunity for our customers to share their experience of working with OpenText and our range of EIM solutions. Each stop on our upcoming European Innovation Tour will include a fireside chat with a customer. Our customer marketing team goes to great lengths to secure customers that can tell their story of how they are using our EIM solutions, but these fireside chats take these discussions one step further and in many cases add a more personal perspective of how these global companies work with OpenText. There is immense consolidation in the high tech industry at the moment and one of OpenText’s B2B Managed Services customers based in Singapore, Avago Technologies, recently closed a major M&A deal to acquire Broadcom. The newly merged company is now called Broadcom Limited. This M&A activity is being driven by consumer and enterprise interest in new technologies such as wearable devices, drones, 3D printers and of course IoT. So it was great to get some insights from Freestyle on what was driving their business and how they plan to support their various customers in the future. From a Business Network perspective I was certainly kept busy, I delivered three back-to-back sessions covering supply chain analytics, Marginal Gains theory and IoT. (I have written numerous blogs on each of these subjects in the past). I have been looking at the IoT sector for the past three years and during 2016 I spent some time trying to map out how our EIM solutions could support IoT applications across the supply chain. You can get more insights on this from a recent webinar that I hosted with a lead IoT analyst from Gartner. The breakout sessions were well attended but as always it was the customer interaction after each session that was valuable for me. The last leg of this part of the Innovation Tour finished in Tokyo, a city that I have visited four times in the past few years. Our event was held just outside the city centre at a location that has various large technology company HQs located near our hotel. This particular event brought an extra level of complexity for our event organisers as all the presentations were in Japanese and we had real-time translators at the back of the room to ensure that our EIM message was efficiently translated in local language! This is a great example of how we tailor these events to suit the needs of our customers. Japan is an interesting country and in recent years, adoption of cloud-based services has grown exponentially. Due to natural disasters, many Japanese manufacturers have had to try and find ways to build extra resilience into their supply chain operations. Hosting valuable company information in a local data centre in Tokyo is no longer the way to operate a global Japanese business and a cultural shift has seen companies move from behind the firewall software solutions to cloud offerings. For this reason, there was great interest in the EIM solution update presentation provided by Muhi Majzoub, OpenText EVP of Engineering. Muhi provided a great summary of the recent set of enhancements that we have made to our products and provided some insights into the future direction of our portfolio of EIM solutions. Given that my Japanese language skills are virtually non-existent, I didn’t actually present at this particular stop on our Innovation Tour, but I did have three great customer meetings during the course of the event. This leg of my trip was to support our sales operation and over the course of five days I completed a sales training session for our Business Network team in Tokyo and I was then taken around some of our largest manufacturing customers in Japan. What I have found is that it is relatively easy to have customer meetings in Japan, mainly because companies are keen to hear about the latest industry trends from other parts of the world and in my role I can provide a mix of industry, technology and product trends to meet their appetites. My hotel in Japan was located right above the central station in Tokyo, a great location to not only get to our office next door but to also travel on the bullet train to other locations such as Nagoya and Osaka where many of our manufacturing customers are based. So there ends a brief review of my two week trip to APAC just before the holidays, a great opportunity to experience different cultures, but to also discuss our Business Network solutions with customers that are keen to automate manual, paper based processes and leverage the many enhancements that we have added to our Business Network over the past few months.  

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Think Outside…for Complete Supply Chain Automation

complete supply chain automation

If you are tasked with helping to automate your supply chain, you know there is a lot of work to do internally. But many organizations forget to look outside to achieve complete supply chain automation. You can find evidence of this need in recent news about how retailers are shrinking deliver windows and increasing compliance requirements. This has also been true in the automotive industry where, because of just-in-time manufacturing, auto OEMs may penalize suppliers whose missed deliveries cause them to shut down an assembly line – to the tune of thousands of dollars PER MINUTE that the line is idle. Regardless of whether you are a supplier or a buyer, it is becoming critical that you think outside of your organization for complete supply chain automation. So how do you do that? Lora Cecere on her blog said, “However, automation enables enterprise efficiency, not value network effectiveness. Most companies cannot see beyond their firewalls. I feel it is time to rewire our supply chain thinking. This does not happen through conventional thinking. Instead, it happens through the adoption of new technologies and outside-in thinking.” This outside-in thinking and network effectiveness comes from automating the flow of transaction information with trading partners. Yet, recent research from IDC shows that although 70% of respondents believe that business success requires pervasive B2B networks that allow them to collaborate with suppliers and customers – less than 50% exchange the majority of information with most of their trading partners in electronic formats. By including supplier/buyer interactions in supply chain automation, organizations can automate a critical portion of their supply chain. The benefits of doing so include, reducing manual data entry and data entry errors, reducing transaction costs, and reducing receiving time and error. To learn more about how to think outside for complete supply chain automation watch our on-demand webinar.

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You’ve got Experience, Share it in our Survey

P2P automation survey

P2P automation survey opportunity – if you are involved in supply chain management or procurement, you will more than likely have experiences with, and opinions about, the business benefits of supply chain automation and digitizing procure-to-pay (P2P) processes. We would love to hear them. Supply Chain Insights is conducting a survey to help frame the impact that P2P can have on the supply chains of manufacturing, retail, and wholesale organizations. You could be a thought leader by contributing your experiences in this important conversation. It will only take a few minutes of your time. By participating in the conversation and taking the survey, you will be rewarded for your time. Firstly, you will receive your own copy of the survey results. Secondly, you will be invited to participate in a round-table discussion about the survey results and the business benefits of P2P. We look forward to sharing the results with you. In the meantime if you would like to read more about P2P, take a look at What Differentiates a “Best in Class” P2P Solution From the Rest?  which features different solution scenarios, the characteristics of each and the advantages of using a “best in class” solution.

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Pay Attention to B2G eInvoicing Mandates

B2G einvoicing mandates

Governments around world are seeking to save time and money by requiring electronic invoicing (eInvoicing) for all business-to-government (B2G) billing. These B2G eInvoicing mandates require that businesses providing goods and services to any government entity – educational, medical, transportation, local and federal offices – must eInvoice. B2G eInvoicing Mandates in the European Union The European Parliament created Directive 2014/55/ EU of the European Parliament and of the Council. This directive requires that EU countries define rules for electronic invoices in public procurement processes by Nov. 27, 2018. This means governments must have a defined plan for public institutions to accept electronic invoices as a method of billing. In the meantime, the directive mandates the creation of a standard for the semantic data model of the core elements of an electronic invoice. (The ‘European standard on electronic invoicing’). This work is now taking place. When the standard has been published, reviewed and finalized, member countries have 18 months to receive electronic invoices in the standard format. Legislation in France Not all countries are waiting for the standard to be published. In France Order No. 2014-697 makes it mandatory for businesses to issue invoices to public entities in electronic format. In addition, this order makes it mandatory for all State*, local authorities, and public institutions to accept eInvoices. The rollout of mandated B2G einvoicing in France commences in January 2017 and will be enforced in stages, starting with large businesses. However, eInvoicing isn’t just about complying with B2G or tax authority mandates. It is about transaction communication and enabling automated processing of digital documents. Billentis estimates that eInvoicing saves money in five categories of processing costs – capture, quality assurance, routing and circulation, reporting and filing and payment for an overall potential saving of 60%. If you need to reduce invoicing costs and comply with regulatory mandates, OpenText can help. OpenText is the global leader in B2B integration solutions, with the largest B2B network processing 18B transactions per year. We help organizations digitally connect for commerce. Our eInvoicing compliance solution provides tax compliance for eInvoicing in more than 40 countries. It also connects you to several European governments who have mandated eInvoicing, including France and Italy. Learn more about eInvoicing. * Except in the case of defense or national security.

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RightFax – The Outlook is Stronger Than Ever

Innovation Tour London

OpenText remains deeply committed to the long-term and continued development of OpenText™ RightFax. RightFax is the market-leading on-premises and hybrid fax solution, and OpenText isn’t taking a foot off the gas one bit. RightFax has been setting the pace in the fax server market with continual updates and releases of new product development. Since 2011, OpenText has provided 6 major releases of the RightFax product line. The main investment themes that drive the strategy for new RightFax development are analytics, business process, industry and compliance, customer experience and reach. With product experts solely focused on the pulse of the market and the needs of our customers, RightFax has launched several new and innovative solutions to help you move beyond point-to-point communications and enable end-to-end control and visibility of secure information exchange. Examples are: OpenText RightFax Connect, a revolutionary cloud-based fax service built specifically for RightFax fax servers. RightFax Connect allows you to replace the fax server telephony with the OpenText™ Cloud while maintaining your existing RightFax client and backend integrations – which means no change to the user experience. RightFax Connect is the only cloud-based solution that provides complete end-to-end visibility and control for hybrid faxing. OpenText RightFax Encryption Module provides unprecedented level of security for fax images. OpenText RightFax Healthcare Direct provides an advanced method of transferring patient healthcare information by, as the name suggests, combining the Direct protocol and faxing in a single solution to exchange compliant messages. RightFax Web Client is a new, user-friendly web experience for RightFax users that extends faxing to mobile devices to make faxing as simple as snapping a photo. OpenText is continuing that drive and focus on our customer’s needs as we bring RightFax into 2017 and beyond with RightFax Release 16, coming in April, 2017.  Our customers continue to be the most important source for product enhancements and RightFax Release 16 will certainly bring several highly anticipated features to the product. Here are just a few things we’re building for this next major release of RightFax: New Administrative Roles and Control RightFax will provide new levels of administrative control with the upcoming release. Administrative control will no longer have to be an all or nothing proposition. The first of these new administrative roles will be known as “read only” administrators. These read only administrators will be able to view all administrative settings but won’t have the capability or permission to modify any settings. This role is perfectly tailored for help desk staff who may need to assist end-users with simple questions. This new role will save companies time and money by being able to assign these simple requests to internal help desk staff. Along with read only administrators, RightFax will also introduce user and services administrator roles. New Multi-Function Printer (MFP) Connectors RightFax and MFPs have always been a perfect combination. There is a lot for a company to gain by centralizing the paper fax capability of their MFP fleet through a RightFax server. With RightFax Release 16, we are refreshing our suite of MFP connectors with an eye on simplifying the user’s interactions with the connector application. RightFax will also offer new, highly secure file transfer options between MFP devices and the RightFax server, ensuring that scanned paper faxes are as secure as any fax job that originates on a user’s desktop or from a backend application. Furthermore, the redesigned connectors will bring the process of sending a fax to the forefront of the application and move the more detailed functions such as billing codes, phonebooks, and coversheets into optional, advanced menus. The result is a simplified user experience that eliminates multi-screen navigation for any given fax scan if all they want to do is perform a simple scan and send. Image High Availability Every page of every document that is process by the RightFax server is saved as an image file in the system. That’s part of what makes RightFax such a highly compliant and auditable solution. With RightFax Release 16, OpenText will provide a new level of business continuity for fax images by offering application-level high availability for fax images. RightFax will now offer total business continuity for fax environments without the need to engage a third-party hardware or software vendor for a solution to ensure that fax images are always available. Analytics and Fax Dashboards Now more than ever companies are looking to data mine their major systems, seeking ways to improve operational efficiencies and discover cost savings. RightFax will put the power to analyze your fax traffic at your fingertips.  RightFax analytics and fax dashboards will deliver transactional data intelligence and volume trends needed to improve your organizations’ operational efficiencies and drive profitability. With a comprehensive view of system performance, you’ll be able to quickly and easily identify and isolate operational issues to make data-driven decisions based on real-time and historical performance indicators. This coming release of RightFax will leverage the power of OpenText™ Analytics to provide purpose-built fax dashboards to present a myriad of information relevant to your RightFax environment. You’ll be able to pull up these dashboards and drill down from the highest level of data to the individual fax. Picture a scenario where your fax volume doubled in a day. You’ll also be able to drill down into that day’s volume and get a visual display of the top destinations to understand the source of the volume spike. Web Admin OpenText is continually looking for ways to improve the user experience of our products. We’ve learned from our customers that anything we can do to reduce the footprint of our software is a valuable change. With that in mind, RightFax is introducing an entirely new Web Admin tool. With this tool will provide full administrative capabilities without installing or pushing out the RightFax Enterprise Fax Manager client. This, along with the new administrative roles discussed earlier, will make it easier than ever to get administrative power over your RightFax environment exactly where you want it to without performing long and complicated installs. By building the admin client in HTML5 we’re able to provide admin access to all modern browsers as well as — for the first time ever — provide RightFax Administrative functionality for mobile devices. Outlook: A Bright Future for RightFax OpenText remains highly invested in our market-leading enterprise fax solution RightFax. As your trusted partner for your mission critical faxing and with over 30 years of experience in providing world-class enterprise fax functionality, OpenText continues to be deeply committed to RightFax to provide the secure information exchange backbone for your organization. OpenText has a steadfast devotion to your organization’s success and to helping you improve competitiveness, reduce costs, and boost response times to significantly enhance your overall business performance, both now and in the future.

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