Mark Barrenechea

Mark Barrenechea
Mark J. Barrenechea is OpenText's Chief Executive Officer and Chief Technology Officer. A prominent thought leader, he has extensive experience in information technology and his vision is to enable the digital world to help transform organizations.

Infusing the Supply Chain with Analytics

The strategic use of supply chain information is a key driver of competitive advantage in the Digital-First World. Once a company’s B2B processes are automated and transactions are flowing, visibility into those transactions can fuel better strategic and tactical decision-making across the entire business network. Insights from analytics allow trading partners to speed their decision-making, rapidly respond to changing customer and market demands, and optimize their business processes. Our mission at OpenText is to enable our customers to prepare for and thrive in the digital future. Analytic capabilities will play a key role. As I’ve said in previous posts, analytic technologies represent the next frontier in extracting value from enterprise information. For this reason, we are infusing new analytic capabilities into all our core solutions. We recently added new analytic capabilities to the OpenText Trading Grid to help our customers easily access insights for improving their supply chains’ effectiveness. The OpenText Trading Grid is powered by the OpenText Cloud and is the world’s leading B2B integration network, processing more than 16 billion transactions per year, integrating 600,000 trading partners for more than 60,000 customers around the globe. The solution boasts easy-to-use dashboards which depict and summarize data trends and compare them to key performance indicators (KPIs) for the business. They allow companies to evaluate the performance of suppliers or the behavior of customers and use this information to improve processes and relationships. On a more granular level, ‘track and trace’ data highlights exception information about a specific order, shipment, or invoice. By taking prompt corrective action, companies can remedy a situation before process performance degrades or costs accumulate. There are many, many scenarios in which analytic insights bring incredible benefit to the supply chain. Armed with information about the physical location of products or shipments, companies are able to plan operations with greater efficiency, reduce the number of items lost in transit, and fulfill orders with greater accuracy. They can replenish products as shortages are detected. When it comes to process automation, information about the performance of equipment is used to track degradation, order replacement parts, and schedule service before failure occurs. Today, the digital supply chain is an information supply chain that coordinates the flow of goods, communications, and commerce internally and externally across an extended ecosystem of business partners. It seamlessly integrates data from supply chain processes and smart equipment, and tracks intelligent products, parts, and shipments tagged with sensors. Within a few short years it will expand to integrate data from the Internet of Things (IoT). Data will flow online from myriad devices, including wearable technologies, 3-D printers, and logistics drones. It is expected that we will see a thirty-fold increase in web-enabled physical devices by the year 2020. All of these devices producing volumes of data will create a network rich with information and insights. This is the future. A future in which analytics bring incredible value and competitive advantage to the supply chain. And we are only just beginning to envision it. To learn more about OpenText Trading Grid Analytics, read our press release or visit our website.

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International Women’s Day: A Bold Call to Action

This March 8th, on behalf of my colleagues here at OpenText, I invite you to celebrate International Women’s Day and the economic, political, and social achievements of women. Through diversity programs that promote women in technology we can make a profound and lasting change for the betterment of the equality and posterity of women, the technology industry, and society as a whole. The first International Women’s Day dates back to 1911. The 21st century has brought significant changes to equal representation and emancipation for women. There is greater equality in legislation, workplace standards, and social situations. There are more women in management positions and more woman in the boardroom. And there is a greater visibility around women as invaluable role models in society. Despite these changes—from the classroom to the boardroom—men still outnumber women in fields like science, technology, engineering, and mathematics. In the technology industry alone, there is a great disparity in representation by women when compared to men. In Canada, according to a report released by the Information and Communications Technology (ICT) Council, ICT is still 75% male. In comparison to leading companies in technology, OpenText ranks higher in its representation of women, but we can do more to reduce gender disparity. International Women’s Day is about celebrating the wins. We have an opportunity here and it is one we should not miss. I believe that women play a vital role in building the technology that the world needs. To quote Weili Dai, president and co-founder Marvell Technology Group (and the only woman co-founder of a major semi-conductor company): “Technology is one of the key drivers of female economic empowerment.” At OpenText, diversity makes us strong. People inspire every effort we undertake at OpenText. A people-first approach is core to our value system and our culture. As we create the best possible solutions for our customers, we are committed to creating an environment of empowerment. One that enables our diverse workforce to excel at what they do, gives them the freedom they need to innovate, and drives the passion to make contributions that are worthwhile. OpenText is continuously identifying and promoting opportunities for improving the quality of a work environment that supports diversity. The wide-ranging backgrounds, experiences, and perspectives of our employees provide a powerful competitive advantage and are crucial to our continued business success. We are dedicated to creating an environment that respects differences in culture, ethnicity, and gender. To demonstrate our commitment to becoming the employer of choice for women, we have named “Women in Technology” as the top initiative of our Global Diversity program. We have joined with the Catalyst organization to expand on opportunities for women at OpenText through shared research, events, workshops, webinars, and other services and networking opportunities. We will also participate in internationally-focused women in technology events like the Grace Hopper Celebration of Women in Computing. And finally, we are working to establish baseline metrics to measure our progress each quarter. Our first step is this call to action: Please join me in striving to empower women and alter the gender imbalance in technology. Today we celebrate women everywhere for pushing the boundaries and challenging the status quo. We also celebrate the incredible women at OpenText who inspire us and drive our business forward each and every day. Please take a moment to watch the video.

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Innovation Tour 2015 Kicks Off

Conversations about digital transformation are timely and important. Every organization in every industry needs to be having them right now. At Enterprise World in November, we started a dialogue with our customers about the transformative power of Enterprise Information Management (EIM). Starting this week, we’ll be continuing this conversation and taking it on the road in our Innovation Tour 2015. The tour covers 15 cities with stops in Asia Pacific, Latin America, Europe, and North America. I’m excited to visit our partners and customers in their own geographies to share our vision, agenda, and portfolio of enhancements that will prepare the enterprise to simplify, transform, and accelerate its operations in 2020. Some of the exciting innovations I plan to share on the tour include the very topical cloud and analytics. Since the cloud offers huge benefits to customers, we’ve enhanced our cloud offerings with the addition of subscription pricing and we’ve launched OpenText CORE—an on-demand SaaS solution for cloud-based document sharing and collaboration. We’ve also invested in a predictive analytics platform for all our EIM solutions, so customers can infuse analytics across their information flows and their business networks for greater accuracy, transparency, and business insight. Analytics is a powerful addition to our portfolio and the next frontier in deriving value from your enterprise information. Innovation Tour 2015 is an opportunity like no other to access valuable, forward-looking, and highly relevant information about strategies, tactics, and technologies for digital transformation. It’s a chance to learn about key trends, best practices, and to have relevant and thought-provoking conversations with experts, peers, and colleagues. I’m confident you will leave better equipped to guide your organization confidently into the Digital-First World. The Innovation Tour 2015 is coming soon to a city near you. I’ll be checking in from different locations, so be sure to follow my blog for updates on the road. You can also learn more about the Digital-First World by downloading my recent book: Digital: Disrupt or Die.

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Mobility is Critical for E-Government

Mobile devices are transforming the way citizens interact with their governments—from using digital IDs for access to program information to crowdsourcing apps to improve city services. As mobile usage rises, citizens are demanding more exclusively mobile experiences from their governments—ones that move beyond basic apps and optimizing web pages for devices. To better serve their mobile stakeholders, governments will be required to adopt a mobile-centric approach as part of an overall digital, e-government strategy. The case for a mobile approach is driven by consumer expectation, opportunities to improve service delivery, increased transparency through easy access to information, and new products and services that are co-created with citizens. Mobility makes government more accessible, affordable, collaborative, and convenient. As part of an e-government strategy, mobile programs give governments the opportunity to increase the efficiency of their services externally and to improve productivity internally. Rather than treating the mobile device as an additional channel or touchpoint, the focus should shift to a mobile-only approach that complements a streamlined, omni-channel experience for users. While forward-looking governments are making it possible for citizens to complete transactions using their mobile device, the public sector lags behind the private sector when it comes to embracing mobility to maximize user experience. According to research, the number of consumer mobile transactions is due to rise 65% between now and 2016. Mobile bank cards will replace physical bank cards. QR codes and Near Field Communications (a wireless communications technology that enables mobile devices to communicate based on proximity) allow for payments using a SIM card. These technologies are already expanding to support other uses with great potential for government applications for identification, transportation, and ticketing. Just as mobile devices empower citizens with flexible access to programs and services, they also enable civil servants to do their jobs more effectively. Mobility enhances productivity by providing secure, remote access to government systems on a self-service basis. Using mobile devices, employees can stay productive on the go, wherever they are. Mobile-centric programs help front line workers do more with less. Ideally suited for caseworkers, first responders, and law enforcement officers, mobility increases responsiveness by providing immediate access to accurate information and resources. Expedited decision making improves efficiency, decreases response times and, in some cases, saves lives. Manual labor around paperwork and data entry is minimized—saving time and money. In a recent report issued by ICF International, 93% of U.S. federal government employees identified digital technology as being a critical factor in improving their productivity, with three-quarters of them relying on a mobile device and half using their own personal devices for business purposes. The report finds that federal workers require new and available technologies to enhance engagement and satisfy the demands of an increasingly mobile workforce. Both internally and externally, users want an intuitive and consistent mobile experience that delivers value as part of the overall e-government experience. The public sector needs to adopt a mobile-centric mentality. One of our customers—and a true digital innovator—Sergi Jerez the Director of Mobile, eGovernment y Data, for the City of Barcelona, eloquently summarizes this approach: City of Barcelona e-government quote But where should agencies start when creating a mobile engagement strategy? Here are a few high-level recommendations: Dedicate resources from both the business and IT to developing a mobile strategy. Design your solution(s) to meet user or citizen needs. Address their key pain points. For example, focus on the need for more efficient updates from case workers in the field. Provide access to accurate information about end users and mobile consumers. Strive for alignment across departments and agencies and a holistic view of citizen data, for example. Enterprise Information Management (EIM) helps to consolidate structured and unstructured information for a single source of the truth. Map citizen or user journeys. Apply embedded analytics to cultivate insight into behavior and identify usage patterns and trends. What devices do users prefer? What channels do they use? Draw up detailed personas and scenarios for use. Establish your mobile-centric engagement strategy and identify key objectives. Make sure this strategy is integrated effectively with your overall e-government strategy to streamline experience and efficiency. Develop the mobile experience using technology as an enabler (focus on the experience, not the technology). Measure outcomes against desired results and identified objectives. Refine your delivery of the experience. Mobile technology promises more efficient access to information, resources, and services. The number of access points to information that mobile introduces, however, also serves to complicate programs and policymaking. Mobile information in all its formats needs to be securely managed. To find out more about mobile access to information systems, mobile security, and leaders in mobile innovation, read my book: e-Government or Out of Government. Contact us to discuss any of our targeted government solutions.  

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OpenText Enhances Portfolio with Analytic Capabilities

    By Mark Barrenechea, President and Chief Executive Officer, OpenText Analytics are a hot technology today, and it is easy to see why. They have the power to transform facts into strategic insights that deliver intelligence “in the moment” for profound impact. Think “Moneyball” and the Oakland A’s in 2002, when Billy Bean hired a number-crunching statistician to examine their odds and changed the game of baseball forever. Across the board—from sports analysis to recommending friends to finding the best place to eat steak in town, analytics are replacing intelligence reports with algorithms that can predict behavior and make decisions. It can create that 1 percent advantage that creates the 100 percent difference between winning and losing. Analytics represent the next frontier in deriving value from information, which is why I’m pleased to announce that OpenText has recently acquired Actuate to enhance its portfolio of products. With powerful predictive analytics technology, Actuate complements our existing information management and B2B integration offerings by allowing organizations to analyze and visualize a broad range of structured, semi-structured, and unstructured data. In a recent study, 96 percent of organizations surveyed felt that analytics will become increasingly important to their organizations in the next three years. From a business perspective, analytics offer customers increased business process efficiencies, greater brand experience, and additional personalized insight for better and faster decisions. In a Digital-First World, organizations will tap into sophisticated analytics techniques to identify their best customers, accelerate product innovation, optimize supply chains, and identify the drivers of financial performance. Agile enterprises incorporate consumer and market data into decision making. People are empowered when they have easy access to agile, flexible, and responsive analytical tools and applications. Actuate enables developers to easily create business applications that leverage information about users, processes, and transactions generated by the various OpenText EIM suites. Customers will be able to view analytics for the entire EIM suite based on a common platform to reduce their total cost of ownership and get a comprehensive view for more elevated, strategic business insight. Actuate is the founder of the popular open source integrated development environment (IDE), BIRT, and develops the world-class deployment platform, BIRT iHub™. BIRT iHub™ significantly improves the productivity of developers working on customer-facing applications. More than 3.5 million BIRT developers and OEMs use Actuate to build scalable, secure solutions that deliver personalized analytics and insights to more than 200 million customers, partners and employees. Designed to be embeddable, developers can use the platform to enrich nearly any application. And, these analytics-enriched applications can be delivered on premises, in the cloud, or in any hybrid scenario. We are excited to welcome the Actuate team into the OpenText family as we continue to help drive innovation and offer the most complete EIM solution in the market. Read the press release on the acquisition here.

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Welcome Informative Graphics Corporation!

Today is a very exciting day for our customers as we announce the acquisition of Informative Graphics Corporation (IGC). Having more than 250 joint customers and more than 300,000 seats of Brava!® for OpenText Content Server, we are thrilled to be able to deepen our relationship with this long-time partner. The need for advanced document viewing and collaboration capabilities exists in almost every industry. It has become a critical capability in the way that we interact with electronic content. Fast, fluid and secure access to content on any device on any browser has become essential to the mobile experience for today’s workers. At the other end of the spectrum are complex 2-D and 3-D design documents that need to be viewed in the browser in order to annotate and collaborate on documents. IGC gives OpenText a significant advantage in addressing this need with best-in-class solutions for viewing, annotation, redaction and publishing that cover the complete spectrum of use cases. With a full suite of powerful, proven software that helps organizations securely view, share, redact and transform documents, images including CAD drawings, IGC offers more efficient collaboration, better control and increased productivity. IGC and its technologies allow us to strengthen OpenText’s offerings for secure access to any content, on any device, on premises and in the cloud. Having already seen success in offering these integrated solutions to the marketplace, we have the opportunity to further integrate IGC technologies into the ECM product portfolio. We will now be able to extend into other OpenText Suites, reaching more customers using additional OpenText solutions globally. At OpenText, we are committed to leading innovation and creating the most complete EIM solution for the industry’s continuously evolving needs. As we make the shift to the digital workplace, document viewing and mark-up on any device will enable our customers to leverage their information and drive growth and success in their organization. We look forward to working closer with the IGC team and growing our relationship with its new ECM, Engineering Solutions and eDiscovery partners and their customers. As we continue to work together to support our customers and shape the EIM market, we expect nothing less than remarkable innovations and contributions from the IGC team. Please join me in welcoming IGC employees, partners, and customers to OpenText. Read the press release on the acquisition here.

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Mark’s Predictions: Top Tech Trends for 2015

2014 marked an incredible year. We watched technology cross the threshold from futuristic concept to mainstream use with biometric devices like Apple’s Touch ID featured on the iPhone and iPad, and 3-D printers like MakerBot’s Thing-O-Matic installed in local schools and libraries for the kids to use. The release of Gigabit-per-second broadband service Google Fiber pushed broadband to new limits and free Wi-Fi became a mainstay in public places like Tim Hortons, McDonald’s, and Starbucks. While some companies soared—Internet service Airbnb kick-started the sharing economy, WhatsApp was acquired by Facebook for a whopping $16 billion, and Alibaba celebrated the largest tech IPO ever, raking in $21.8 billion, others fell by the wayside. Amidst all the market upheavals, change was the only constant. “When you’re finished changing, you’re finished.” – Benjamin Franklin What’s in store for 2015? As the Digital-First World takes hold, the disruptors will be disrupted and technology will continue to change our lives in big ways. Here are the top technology trends I see impacting the way we work and play in 2015. 1. Cloud becomes the new normal The cloud will be embraced en masse in 2015 because the benefits are huge. By digitizing information-intensive processes, costs can be cut by up to 90% and turnaround times improved by several orders of magnitude. What I expect to see by year end is a world of hybrid deployments in which some information and applications reside in the cloud and the remainder resides on premise. Data security is a top priority, and a hybrid model allows organizations to balance their workload, meeting all their data sovereignty requirements while leveraging the power of the cloud. 2. Digitization begins the next massive displacement and migration of labour The employment landscape will be in flux throughout 2015, the early stages of what I expect to be the next significant labor displacement. Digital technologies like the Internet of Things (IoT), wearable technologies, and mobile and smart devices will force organizations to change the way they engage customers, and develop and deliver new products and services. Analytics will become ubiquitous, bringing intelligence to every process. Robotics, smart machines, and artificial intelligence (AI) will infiltrate new parts of the organization and automate positions that are repetitive and transactional in nature. In time, we could see 20 to 30 million jobs migrate or disappear. It’s not all doom and gloom, but simply a shift from transactional jobs to tacit jobs. Tacit jobs require data analysis, judgement, and problem solving skills, as well as the ability to think creatively, communicate effectively, and collaborate in teams. Tacit jobs are predicted to grow two-and-a-half times faster than the transactional segment and CEOs will soon recognize the skills gap around tacit jobs for technology. 3. New startups will mesh digital and physical 2015 will be the year in which nimble startups will outpace established enterprises to bring new products to market faster than ever. Technological advances like 5G networks, more processing power, advances in storage, and cloud and mobile computing are blurring the boundaries between the physical and the virtual—between people and their technology. Startups will follow in the footsteps of Tado and Dash to leverage this “zero-distance connectivity” and offer compelling new products and services. Startups are purists in their approach, organizing their operations around a focused sense of purpose and the promise of tremendous growth. Agility trumps size, which makes startup culture dynamic, unstable, easy to scale, and eager to embrace (even define) new business models. The startup philosophy entails a rapid product development cycle. Over the next few years, we’ll see development cycles evolve from sprints to hyper-connected dashes. Innovation will become faster, more compressed, and approach the spontaneous. To keep pace in a Digital-First World, CIOs and business leaders will have to think like entrepreneurs and adopt startup strategies. Borrowing from the startup ethos will empower them to build adaptive enterprises that can proactively create opportunities for growth. 4. The world realizes the “Internet of things” is just the Internet Everyone is buzzing about the Internet of Things (IoT). The IoT is the extension of the Internet, connecting us to millions of machines, sensors, and objects around us. The IoT will transform the world as we know it, creating a giant, global network of devices and machines that are connected, communicating, and exchanging data. This market will see 50 billion devices connected by 2020 and a value of $14.4 trillion. Its potential impact is huge. While the IoT is viewed by many as a nebulous, futuristic concept, in reality, it already exists: we wear pedometers, smart watches, and cameras; our pets are microchipped; and we drive cars with built-in sensors. Thanks to the IoT, many of our everyday appliances will soon have the ability to self-monitor and communicate with a network—think Marge’s fully automated “Ultrahouse 3000” in the Simpsons. Organizations in both the public and private sector are already using sensor-based technologies to improve inventory control and manage energy through smart grids. As we progress through 2015, more and more people will come to realize the IoT is simply the next evolution of the Internet. 5. The Chief Data Officer and Chief Digital Officer will become mainstream To help guide the enterprise on its journey to digital transformation, two C-level roles will find themselves at the executive table: the Chief Data Officer and the Chief Digital Officer. While their roles are unique, both will focus on the strategic importance of information in a digital economy. The Chief Digital Officer will be the executive advocate for the digital customer and will emerge to oversee both the strategy and the technology for a seamless and satisfying digital customer experience. According to Gartner, 25% of businesses will have a Chief Digital Officer by the end of 2015. The Chief Data Officer will emerge as the executive advocate for data management—using the exploding volumes of data and analytics to improve decision making and identify new revenue opportunities. Across the organization, every function will want access to data and insights about their operations. The Chief Data Officer will make this possible by optimizing the management of data (integrating, deploying, securing, governing) and mobilizing their organization around an Enterprise Information Management (EIM) strategy. The Digital-First World is coming like a fast-moving train. It’s fueled by disruptors like cloud technology, the IoT, and a shifting workforce. The impact of its changes are just around the corner. Are you ready? Read my new book Digital: Disrupt or Die to find out. I wish you all a Happy New Year and great success in 2015.

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Cyber Security in Government

Cyber-attacks are on the rise. Data breaches are becoming more common and devastating. Akamai’s State of the Internet Report revealed that hacker attacks on websites rose by 75% in the final quarter of 2013. As digital technologies evolve, information security breaches are becoming more sophisticated, multi-stage, and highly targeted. From organized crime syndicates to hacktivists, vulnerabilities permeate all levels of IT systems—at great cost. Estimated financial impact of cybercrime to the global economy ranges from $375 billion to $575 billion annually. And this figure doesn’t even reflect estimated losses of trade secrets, intellectual property, and other non-financial impacts, which peaks at $2.2 trillion annually (PwC). To mitigate this corporate threat, world-wide investment in information security is expected to reach $76.9 billion by 2015. Enterprises and government agencies are under virtually constant attack. As gatekeepers of highly sensitive data and confidential assets, cyber security is a top priority for government agencies. In a recent study, half of cyber security professionals in the U.S. Federal Government agree that their agency is likely to be the victim of a denial-of-service attack in the next 12 months. What is especially concerning is that, while they foresee future breaches, the majority of participants in this study feel unprepared: 74% say they are not prepared for an international cyber-attack; 74% are not prepared to support secure access for mobile devices; 70% are unprepared for a denial-of-service attack; and 70% are not prepared to secure cloud computing environments. These are disconcerting numbers. The same study revealed one of the major catalysts of security breaches—the end user (in other words, your employees). While many security risks come from outside an organization, many breaches occur from within. The rise of the mobile workforce contributes to this, increasing risk through the lack of clearly defined or implemented Bring-Your-Own-Device (BYOD) policies, lost or stolen devices, and the accidental sharing of confidential information across devices. To their disadvantage, agencies fail to take the end-user experience into account when deploying cyber security solutions. As a result, users often circumvent security measures, making their agencies vulnerable to data theft, data loss, and denial-of-service attacks. While federal agencies are looking for mechanisms to fight information security threats, they are shifting to a distributed approach that combines top-down governance and bottom-up security mechanisms, fully integrated in an Enterprise Information Management (EIM) system. Taking the end user into account, EIM is designed to protect information where it is used: at the point of interaction (with the end user) in the application itself. Mechanisms like access and permission rights, information audit, and secure information exchange are built right into the system to secure content. Technologies such as records management and auto-classification provide a non-intrusive solution that eliminates the need for business users to sort and classify content, while enabling agencies to establish highly defensible, completely transparent records management as part of a broader information governance strategy. Automating the ability to identify records and apply classifications eliminates the burden on the end-user, increases productivity, and helps to ensure content is securely managed and disposed of, throughout its lifecycle, in any format. Government agencies are challenged to protect personal data and comply with privacy and other regulations, while permitting open access to government information. From the top-down, EIM offers a risk-based approach to information security and ensures the capabilities, programs, and processes are in place to assist governments in maintaining the confidentiality, integrity, and availability of their information. EIM helps agencies find a fine balance by empowering both the organization and end users with the confidence that their information is secure. With security threats looming on the horizon, the value of information cannot be considered outside of the context of security. EIM is a key component in a comprehensive information security arsenal—alongside established policies and procedures, employee training and awareness, and continual monitoring of security risk and the program as a whole. You can read more about information security in the public sector in my book: e-Government or Out of Government. Contact us to discuss any of our targeted government solutions.

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New Cloud Offerings at Enterprise World

Enterprise World 2014 is now officially closed and was one for the history books. We had 1, 950 attendees, 464 partners, 181 sessions, and 16 countries were represented over 6 days for one killer experience. Martin Short rocked the house. Our focus this year was on the Digital-First World that is fast approaching. We highlighted the need to simplify, transform, and accelerate every process for unstructured information both within the enterprise and throughout the business network. We also talked about the centrality of the cloud in a Digital-First World. The cloud will be fundamental for communications, information exchange, and commerce transactions between business partners. Organizations will need applications to effectively manage their enterprise information traversing the cloud—applications for managing it securely, across any device and provided through a modern, simplified user experience. At Enterprise World, we unveiled innovations that will help enterprises transform for the digital future. We announced a service pack that brings new analytics, systems management, usability, and other enhancements to each of our Enterprise Information Management (EIM) suites. We announced a new hosting service and new subscription pricing models. While these capabilities are important enablers of a Digital-First World, customer attention clearly gravitated to OpenText Core—our new EIM SaaS offering. OpenText Core is EIM built for the cloud, built for the enterprise. It delivers lightweight, on-demand, enterprise-grade information management in the cloud. It’s the perfect addition to our portfolio and gives our customers more choice and more flexibility for cloud-based information management. As was evident from our announcements last week, we’re going to go faster and more aggressively into the cloud both through our technologies and our business models. We are moving into a subscription economy. New business models will continue to emerge and evolve. Hybrid deployments will be commonplace in the Digital-First World and will enable customers to balance their workload, meeting all their data sovereignty requirements while leveraging the power of the cloud. We will provide a spectrum of deployment options. I always find it invigorating to engage customers and partners at Enterprise World to discover how our solutions power their business, and to unveil innovative new products that position them for success and leadership in their industry. Their reactions, feedback, and insights are priceless. This year was no exception. Digital is here. It is real. Customers are actively embracing it. We will help them get there. While Enterprise World has ended, our journey of digital transformation has only begun. I look forward to continued dialog with you—valued customers, partners, and members of the enterprise community, in the days and weeks ahead. I’d be interested to hear about your story of digital transformation—feel free to share in the comments below. I also encourage you to read about digital transformation in my new book Digital: Disrupt or Die. It is an informative discourse about the Digital-First World and offers a blueprint for reinventing your business, gaining competitive advantage, and embracing all this exciting new era has to offer.

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Digital: Disrupt or Die

I’m pleased to announce the release of my latest book Digital: Disrupt or Die. It’s an exciting discourse about the emerging Digital-First World and technologies that are disrupting our society, our industries, and our markets—driving a transformation that will be well underway by the year 2020. Most importantly, it offers a blueprint for how companies can successfully reinvent themselves to better serve their customer, gain competitive advantage, and lead in their industry. With the changes that are coming, the choice is clear. Winners will embrace digital technologies, capitalize on opportunity, and reinvent themselves as digital enterprises. Losers will fall to the wayside and become obsolete. As outlined in my new book, here are the top 10 things you need to know about 2020: 1. Disruption is coming, and it’s coming fast. In a recent survey, 93 percent of global business executives believe digital will disrupt their business in the next 12 months. And they expect the change to be radical and complete—reaching all parts of the organization. 2. The world has gone mobile—hyper connectivity is here to stay. Today, 91 percent of people on the planet (or roughly 6 billion) have a mobile phone and, for 50 percent of them, mobile is their primary connection to the Internet. By 2020, the number will increase to 8 billion. Soon more people will access the Internet on mobile devices than on personal computers; eight out of ten digital shoppers will be mobile shoppers. 3. Business is moving decidedly to the cloud. By 2017, 50 percent of large enterprises will adopt a hybrid cloud computing model with data stored partially on cloud servers and partially on site. 4. The Internet of Things (IoT) will extend connectivity to everyone, everything, everywhere. By 2020, the number of connected devices will range from 25 billion (three times the world’s population) to as many as 1 trillion devices (120 times the population). 5. Mobile, social, cloud, the IoT, and data analytic technologies are converging to create a new platform for communication and information exchange. This new platform will increase the volume of information and introduce new formats to the enterprise. 6. In a Digital-First World, information will be the new currency. The value of information will move beyond optimizing performance to creating new products and services, and opening up new sales channels. Consumer data will be the biggest differentiator in the next two to three years. Whoever unlocks the reams of data and uses it strategically will win. 7. As digital technologies evolve, so will the information security threat. Security breaches will continue to increase. The number of cyber-attacks on organizations is already impacting spending on information security. Worldwide investment is expected to reach $76.9 billion in 2015. 8. Good governance is good business. In a recent study, 95 percent of organizations correlate strong information management with business success. It is estimated that by 2016, 20 percent of CIOs in regulated industries will lose their jobs for failing to implement the discipline of information governance successfully. 9. Smart businesses will cater to Generation Z. By 2020, they will comprise 50 percent of your workforce. They will expect to work in ways that are open, social, mobile, and flexible. They will want to use the same tools in the workplace that they use at home to communicate, collaborate, and share information. Since they are key implementers of your digital strategy, you need to recruit them and build a digital enterprise to empower them. 10. The future belongs to digital innovators. On average, digital leaders are 26 percent more profitable than their industry competitors. They generate 9 percent more revenue through their employees and physical assets. Organizations that disrupt their business and leverage digital technology will gain a competitive edge. Are you ready for 2020? Read my new book Digital: Disrupt or Die and discover how EIM can help you simply, transform and accelerate.

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Building Smarter Cities with EIM

History is written by the winners. In a Digital-First world, there’s a whole slew of them: Google, Amazon, Apple, Netflix, Facebook, Wikipedia, Pinterest, YouTube, GoPro, T-Mobile, Yelp— the list goes on and on. These organizations have successfully fused imagination with technology to introduce new business models and change the way consumers buy, the way companies market, and the way enterprises operate. There are examples in every industry, as the winners outpace the losers who to fail to reinvent themselves as digital enterprises, passing over opportunities fueled by disruptive digital technologies. This is why transformation in a Digital-First world is the focus of Enterprise World 2014, our annual user conference. Join us this year in Lake Buena Vista, Florida, as we look ahead to the year 2020 and explore a new enterprise landscape—one that is impacted by innovative technologies, digital and mobile consumers, changing demographics in the workplace, a digital supply chain, and the digitization of information and processes. At the conference we’ll demonstrate how Enterprise Information Management (EIM) equips the enterprise to simplify, transform, and accelerate its business in a Digital-First world. Highlights of the conference include: The very talented Martin Short, guest speaker at this year’s conference takes the stage on Wednesday, November 12. You won’t want to miss a chance to spend time with one of comedy’s finest performers. Thought-provoking keynote presentations. We’re bringing together an array of business leaders, industry visionaries, acclaimed analysts, and innovative customers to share their experience, best practices, and strategies for success in a Digital-First world. Join me as I sit down with special guests Fox Broadcasting Company and the Public Broadcasting System (PBS) for a fireside chat. An extensive and engaging agenda, packed with informative presentations, breakouts, and roundtable discussions designed to help you maximize your investment in OpenText technology. Preview future OpenText solutions and product roadmaps that have been developed to support business evolution and transformation. Hundreds of training and workshop sessions will be available, organized by track across technologies, solutions, and industries—designed to help your business excel. Become part of a growing global ecosystem. Connect with professionals from all industries, including OpenText partners and solution providers. See solutions in action and become a part of a network with innovation at its core. Evaluate and test drive recent innovations at the Innovation Lab. Collaborate with OpenText user experience designers and researchers. Have a say, and influence future product development. The release of latest book, Digital: Disrupt or Die. Hot off the presses, this book explores the future of digital technologies, their impact on the enterprise, and how EIM equips the enterprise to brace for change and opportunity in the year 2020 and beyond. Also available: a 2020 Readiness Assessment Tool. Stay tuned for more details. Join in the conversation. Follow us on Twitter (#OTEW2014) and explore our other social channels to access conference highlights and network with your peers. Engage, explore, and absorb the tools and strategies that combine to create success in a Digital-First world. Enterprise World 2014 is a celebration of our customers and partners. We are committed to working with all of our stakeholders to embrace emerging technologies, digitize key processes and information, and increase the speed of information delivery throughout the entire business network. I invite you to be a part of the energy, excitement, and ingenuity that builds new partnerships, and drives business transformation.

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Interview with “The Street”

As a follow-on to our year-end earnings call in the summer, I stopped by “The Street”, a U.S. financial news and services site, to discuss our summertime stock surge, the OpenText “world view”, and why OpenText has been recognized as the most valuable Canadian company (in absolute terms) listed on the NASDAQ. Watch the video.

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OpenText and SAP—Structuring the Unstructured for Competitive Advantage

Last week I had the privilege of delivering a keynote at SAP’s annual Sapphire Now conference. For more than two decades now, SAP and OpenText have teamed up to help our customers maximize the potential of their information. Our partnership is symbiotic and forward-looking. As the world around us shifts to digital, the combined value we deliver grows exponentially. In our 2020 Agenda we outline how managing information effectively is a requirement for digital transformation. The ability to structure the unstructured information in the enterprise is part of this evolution—and a key capability that the OpenText and SAP ecosystem delivers. Only 20% of enterprise information exists inside an ERP system. The other 80%, the unstructured information, resides on servers inside the organization or in the cloud. Bringing this information together—connecting business suites with information suites—is a unifying force that produces a powerful foundation for innovation and opportunity. During my keynote, I showcased the amazing accomplishments of telco giant T-Mobile. Kari Escobedo, Vice President of IT Development at T-Mobile USA was on hand at the event to describe how the company has re-invented itself as the “uncarrier” and, in the process, revolutionized the industry. By replacing heavy-handed contracts and policies with engaging customer experiences, they have deepened customer loyalty and grown their market share to become the fastest growing wireless carrier in the United States. Central to their “uncarrier” strategy is turning customer information into customer insight and satisfaction. Watch the video of my presentation to hear the T-Mobile story and discover how information was pivotal to their business transformation. As the year 2020 approaches, one thing is certain: information will be ubiquitous and it will be the key to success. By connecting, controlling, and harnessing value from your structured and unstructured information, you can join the likes of T-Mobile, embrace the digital age, and lead your organization to success. I also invite you to read our 2020 Agenda for more details on how EIM is the transformative technology of the future.

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Discovery Suite Release—Unlocking Value in Unstructured Information

Unstructured information is the most valuable untapped resource in the enterprise today based on its potential to reveal hidden insights, impact decisions, and unveil new opportunities. And while some executives believe they are not maximizing the value of their unstructured information, others consider it to be more of a liability than an asset due to the cost and risk associated with unmanaged content. Consider the following examples. A U.S. federal government agency had 19 organizational silos capturing and storing email indefinitely because they had no means of determining what could be responsibly deleted and what had long-term value to the agency and the national archive. An oil and gas company was spending millions of dollars on eDiscovery and storage (and risking non-compliance) due to the retention of mass amounts of unnecessary employee email. The strategic use of well-governed information is a key competitive advantage. Organizations accumulate huge volumes of unstructured information. Buried within it resides the lifeblood of the organization—the intellectual property and collective knowledge of the organization. Unfortunately, it is often comingled with information that is Redundant, Obsolete and Trivial (ROT). To harness information’s true business potential, content needs to be easily available for reference, reuse, and analysis. For both the typical knowledge worker and compliance and legal specialists, unstructured information is tough to access because it resides within silos across the organization. As new content is created in increasingly new formats and locations, the digital enterprise will need technologies that not only capture and manage content but also provide critical analytics and discovery capabilities. To enrich content and empower the enterprise, OpenText has released the OpenText Discovery Suite. OpenText Discovery Suite accelerates “time to value” by enabling people to find, understand, and leverage enterprise information. With this release, Discovery Suite includes solutions for auto-classification, content migration, content analytics, semantic search, and eDiscovery. This new suite of applications delivers enhanced unified information access, support for enterprise-wide information governance, and extended discovery applications across the EIM portfolio. Unified Information Access – Enterprise content is stored within separate stand-alone systems—silos of information that prevent effective “search and locate” across the enterprise. OpenText InfoFusion is an information access platform that replaces one-off information applications—and their associated indexes, connectors, hardware, and support—with a common information management platform. Discovery Suite, based on InfoFusion, connects critical enterprise applications with robust search capabilities and adds applications to solve specific problems for knowledge workers and information management professionals. Improved Information Governance – What sets this release apart is its ability to support a transparent information governance program by automating the application of retention policies on unstructured content. The automatic classification of information helps organizations determine what information to keep and what can be disposed of, to help reduce the cost and risk associated with storage, litigation, and eDiscovery. Extended Discovery Capabilities – The suite extends discovery capabilities to assess and enrich unmanaged content and, where necessary, to responsibly delete it or migrate it to the OpenText Content Suite. Discovery Suite also supports OpenText AppWorks and the developer’s need to create enterprise-grade applications that include search and content analytics. Written once and running on mobile devices and web browsers without additional effort, applications created for Discovery Suite make enterprise information accessible to those who need it, when they need it, regardless of its format or where it is housed. Executives strive to achieve strategic competitive advantage by transforming the business while reducing operational cost and risk. OpenText Discovery Suite empowers organizations to discover, analyze, and act on volumes of content, support information governance and eDiscovery procedures, and protect their intellectual capital while maximizing its potential. To learn more about Discovery Suite, visit our product pages and read the press release.

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Investing Today for Tomorrow’s Growth

As the CEO of OpenText, I am often asked the secret of our success. How did a small spin-off company from the University of Waterloo become Canada’s largest software company and a global leader in enterprise software solutions? While there are many reasons for our success, our ability to innovate has been a central factor. In my experience, there are three key ingredients required to create an environment that fosters and supports innovation. The first ingredient is access to talent. In Waterloo, we have the University of Waterloo graduating world-class talent, the Communitech organization sponsoring local technology and innovation, and several incubators nurturing early-stage companies. The second ingredient is capital. Technology companies thrive when financial support is accessible and plentiful. The third, entrepreneurs can’t be afraid to fail. One aspect of venture is that if version one of the product or service doesn’t work, you don’t give up – you go to version 2 or 3. The local environment needs to support the entrepreneur’s ability to do this. Over the last year, OpenText has launched a number of initiatives to seed investment directly into local innovation and entrepreneurship – including the OpenText Enterprise Application Venture Fund and sponsorship of the Northleaf fund under the federal government’s Venture Capital Action Plan (VCAP). These initiatives are examples of our commitment to and support for technology innovation in Canada. Last week, I was also pleased to announce that OpenText will invest up to $2 billion over the next 7 years to create 1200 new OpenText jobs in Ontario. This nearly doubles our current workforce in Canada. The Ontario Government agreed to support this initiative with funding up to $120 million – an example of their deep commitment to tech jobs and innovation in Ontario. OpenText chose to invest in Ontario because here we have access to incredible talent, financial backing, and we are surrounded and supported by a community that understands innovation and takes steps to foster it. Here we benefit from an ecosystem that helps us flourish. Here we are investing to strengthen and expand the ecosystem for tomorrow.

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Experience Suite Release—Adaptive, Omni-Channel Experiences

Digital technologies have ushered in the “age of the customer.” With increasing access to information about products and services, today’s consumers are empowered to shop comparatively online, influence the buying behavior of peers, and guide the overall brand experience. They expect immediacy and experiences that satisfy. The sales funnel of the past is being replaced by multiple interactions that create a lifetime of customer value and brands are consistently maintained in consumer communities rather than by advertising or marketing departments. By the year 2020, enterprises need to transform for the age of the customer. To gain a sustainable competitive advantage, companies need the ability to connect directly with the customer to create exceptional, long-term, and rewarding experiences. To nurture deeper relationships with customers, organizations are increasingly required to create consistent experiences, tailored to suit individual needs, across multiple digital channels, touch-points, and even supply chains. Organizations that do this effectively will benefit from deeper relationships with their customers, based on data-driven insights that enable them to more effectively meet their customers’ evolving needs. The latest release of the OpenText Experience Suite bundles interlocking capabilities into a comprehensive solution designed to deliver engaging customer experiences across all touch-points. It manages the entire customer experience by combining adaptive content management, orchestrated information flows, and compelling omni-channel experiences—all within a governance framework to ensure consistency. Experience Suite accelerates collaborative media creation, curation, and personalization to ensure that each user gets the best possible experience at every point of interaction. Experience Suite delivers rich, digital engagement through: Faster time to market: with omni-channel and tailored experiences based on analytic insights and market feedback. Responsive delivery: adaptive content management consolidates information from multiple sources to publish the most effective content for the buyer. Adaptive content delivers experiences that are device agnostic and can adjust as customers switch between devices and channels. Unified, seamless experiences: by connecting a broad ecosystem of partners (e-commerce, translation engines, web analytics, social media, and more) to deliver a consistent and seamless brand experience. Governance: through orchestrated information flows to ensure information and assets are effectively managed, governed, and can be reused in multiple instances. Extensible EIM services: engagement can be extended to include comprehensive EIM capabilities, such as enterprise content management to process management, information exchange, and information discovery—all in one environment. Flexible deployment options: Experience Suite gives organizations the option to deploy on premise, in the cloud, or in combination using a hybrid solution. OpenText Experience Suite provides rapid design tools to create and manage content that is delivered to web, social, mobile and print destinations, and is integrated with the AppWorks EIM developer platform, extending capabilities to all of the OpenText product suites. Solutions can be built on the platform to address digital marketing, customer self-service, social communities and brand management initiatives. OpenText Experience Suite combines capabilities that have been architected to work seamlessly together. Technologies include Web Experience Management (WEM), Customer Communication Management (CCM), Media Management, Tempo Social, and Portal. To find out more, read the press release.

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2020 Agenda: Are You Ready?™

The pace of business has accelerated. We’ve seen more change in the last 20 years than in the previous 100. Change is the new constant. Organizations must be nimble to adapt to evolving market needs driven by competitive forces, disruptive technologies, and new strategies for growth. Agility is key to capitalizing on innovation and achieving success. Business dexterity requires the seamless integration of business with management processes. High performing companies work to align operational speed (executing quickly) with strategic vision (increasing time-to-value) and speed-to-deployment. In most enterprises, there’s a speed gap: it’s the difference between the time it takes to switch gears at the operational level to support business strategy (3-6 months) and the time it takes to implement IT solutions or infrastructure to facilitate strategic initiatives (6 -10 years). This gap results in ineffectual processes that are implemented too late, after business requirements have shifted or are no longer valid. The consequence of this gap is a disparity in the mapping of application development cycles to suit business needs. To facilitate the alignment of processes and true business agility, a flexible process management system is required—one that automates processes while giving business users the ability to customize and configure solutions to meet their business needs. I’m pleased to announce that our new Process Suite includes cloud, mobile, and social services to maximize flexibility, deployment options, and business agility. It makes business processes accessible to a wide range of users, enabling them to define, modify, and execute processes faster, according to rapidly changing business requirements OpenText Process Suite is a comprehensive automation and case management system that delivers more than improved efficiency, offering an optimized end user experience and a broad spectrum of development options for both IT and business users. Process Suite delivers sustainable performance advantage through: Fast time-to-value: For the highest levels of agility and shortest time-to-value for process and case management solutions, Process Suite drives continuous process improvement across the enterprise. Flexible development: IT and LOB organizations can develop and deploy solutions to suit their specific needs—from packaged applications to assembled and configured applications, model-driven development, and code-level development. Extensible EIM services: Process management can be extended to include comprehensive EIM capabilities, from enterprise content management to customer engagement, information exchange, and information discovery—all in one environment. Broad deployment options: The platform was built from the ground up for public or private cloud-based deployment, giving organizations the option to deploy on premise, in the cloud, or in combination using a hybrid solution. OpenText Process Suite is a full-featured Business Process Management (BPM) solution that bundles platform, applications, and add-on technologies, including BPM Everywhere, a Process Component Library, an AppWorks Gateway, Case Management, Cordys Cloud Provisioning, Process Intelligence, and more. Outpace your competitors through aligned operations, strategic vision, and IT infrastructure. Increase agility, innovation, and time-to-value with OpenText Process Suite. Find out more.

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2020 Agenda: Are You Ready?™

By the year 2020, technologies like the cloud, mobile devices, big data, and the Internet of Things will have digitized our world in many ways. Society is already being profoundly transformed by these disruptive technologies. Entire sectors and old business models have been swept away as consumers find new ways to consume and access information, news, entertainment, and products and services to meet their daily needs. By 2020 all of the major operating functions of the enterprise will be digital, driven by the needs of three stakeholder groups: suppliers, employees, and customers. Suppliers: Buyer-driven platforms will continue to spread to the digital world for dynamic and real-time results, expanding on Just-In-Time (JIT) manufacturing to optimize supply chains and meet customer demand. Employees: At least half of an organization’s workforce will be comprised of “digital natives”—a technically savvy generation that grew up with easy access to the Internet and other digital channels across many devices. Empowered by mobile and social technologies, this highly-agile workforce will help the enterprise on its journey to digital transformation. Even now, digital natives are entering the workforce. Customers: Organizations will connect directly with customers to deliver highly-personalized products and services, create exceptional and compelling experiences, and tap into the wisdom of the crowd to source new markets. Customer expectations around responsiveness, delivery, and interactivity are already rising. The year 2020 will see a convergence of these forces into a nexus that the enterprise can capitalize on to create competitive edge. Organizations will need to digitize every process and re-configure their businesses to ensure competitiveness and effectiveness. To keep pace with evolving consumer and business needs, the enterprise of today will have to transform itself into the digital enterprise of tomorrow. Information lies at the heart of this transformation. In the digital age, information is the new currency—it holds the key to innovation, growth, and opportunity. Information leads to greater insights, better business decisions, higher customer satisfaction, greater agility, and optimized business performance. But how do organizations unlock the potential of information without compromising productivity and security? Enterprise Information Management (EIM) is the key transformative technology. EIM is the set of suites and practices that maximize the value of information while minimizing risk. EIM powers the 2020 Innovation Agenda. An EIM strategy will help transform your organization into a digital enterprise to support highly targeted, omnichannel marketing, a productive and inspired workforce, and streamlined distribution across your digital supply chain—all while ensuring governance and security. We have a comprehensive toolset that can help you re-conceptualize your information platform with our EIM Suites, Trading Grid, AppWorks, and Managed Services. Enabling 2020 is a multi-year journey. Let’s start it together, today. Read the 2020 Agenda White Paper.

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OpenText Acquires GXS

On November 5, 2013 we announced our intention to acquire GXS Group, Inc (GXS). Today, I am pleased to report the acquisition has closed and to welcome GXS employees to OpenText. Together, we will work to advance our global leadership in Enterprise Information Management. This acquisition expands and strengthens our business in significant ways: 1. GXS expands our Information Exchange portfolio and strengthens our EIM leadership position With the acquisition of GXS, we’re expanding our Information Exchange portfolio with the addition of B2B integration and managed services. The GXS Trading Grid is a cloud-based platform for the secure, reliable, and automated exchange of supply chain and other commerce transactions across complex global networks of customers, partners, and employees. This acquisition makes OpenText a market leader in both B2B integration services and cloud-based fax services. On a macro level, it strengthens our overall EIM market leadership position by extending information management capabilities beyond a single enterprise, giving our customers the ability to manage critical information as it flows within the enterprise and externally, across their entire supply chain. 2. GXS delivers a global managed services infrastructure GXS is a leading provider of B2B integration and managed services – offering outsourcing services that include all of the hardware, software, staff and resources required to manage an entire B2B platform. Combined with our existing OpenText managed services (from EasyLink and others), this acquisition strengthens all our EIM offerings with a global cloud-based infrastructure and an infusion of managed services expertise to scale our business and tackle the toughest of customer demands. 3. GXS expands our customer base and market reach GXS is a healthy, profitable business that expands our cloud services business and is key to our intelligent growth. GXS currently delivers B2B integration solutions to approximately two-thirds of the world’s Fortune 500 companies. The acquisition of GXS will put OpenText inside the core of these customers and allow us to introduce GXS customers to other OpenText services and licensed products. In addition, this acquisition also expands our line-up of target buyers to include supply chain and procurement professionals, giving us new entry points and reinforcing our presence in key strategic verticals such as financial services, manufacturing, CPG and retail, as well as in key geographies including the US, Latin America, Asia, and Japan. Today, we are growing as a company. We are expanding and enriching our business in critical ways. This acquisition demonstrates our commitment to innovation, to quality, and to a comprehensive vision of Enterprise Information Management. While a press release was issued today, I will communicate with the markets in greater detail on January 23rd as part of our FY14Q2 earnings announcement. Please join me in welcoming GXS employees, partners, and customers to the OpenText family.

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Reduce Risk with Secure Information Exchange

Every business is an information business and this is why digitization is a key corporate priority. Every enterprise exchanges massive amounts of information on a daily basis, both inside and outside of the firewall. Security has become a top priority for the CIO with the volume, variety, and velocity of the information exchange that occurs. Security risks are intensified by globalization, a reliance on email for business collaboration, BYOD and mobile access, growing regulatory pressures, bad actors, and cloud computing. With more than 80 percent of enterprise data residing outside of structured ERP systems, much of this information is in transit outside the business firewall. In fact, there have been more than 600 million information breaches in the U.S. alone since 2005 (privacyrights.org) and one-third of these breaches were due to unintended disclosure, insider fraud, or the use of mobile devices. Poor information exchange systems and practices lead to security threats at many levels: to employees; projects; competitive advantage; national security; reputation; brand, and in some cases, to the business itself. In view of these challenges, IT departments have a mandate to transform reactive, unsecured, and uncontrolled information exchanges into safer, more flexible, managed, and compliant processes. CIOs need easy, integrated, and trusted solutions to support all of their business information exchanges— from vendor invoicing, payroll submissions, transfer of healthcare records, to securing corporate IP. OpenText has responded to these customer needs with our Information Exchange Suite which is an integrated set of cloud-based messaging services that comprises Secure Email, Secure MFT (Managed File Transfer), Fax, EDI (Electronic Data Interchange) and Notifications. Recent innovations to the newly released Information Exchange Suite include cloud-based secure messaging, large-file transfer acceleration, data leak prevention, real-time audit trail, and integration with desktop, mobile and other systems. Each service is designed to support the business requirement for exchanging information with anyone, anywhere, and in any format, while instilling confidence that the exchange of information is accessible, efficient, and trusted. Enterprises are empowered with the infrastructure for secure and reliable exchange of information to help improve operational performance, reduce risk, and enable enterprise agility. Imagine the productivity gains and competitive edge your organization would realize if the exchange of information could be made faster, easier and more secure! I’m pleased to share these advancements with our customers, and more information is available here. Next month, I look forward to providing an update on GXS.

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