Lynn Elwood

Lynn Elwood
Lynn is VP Cloud & Services Solutions. A Computer Scientist by training, Lynn is focused on bringing software and services together with cloud, on-premises and hybrid options to provide measurable benefits for organizations around the world.

The Right Cloud to Meet Your Business Needs

cloud

When customers think of moving their Enterprise Information Management (EIM) to the cloud – the question is not so much whether or not to do it – as it is what type of cloud to use and how soon can they start. Recently at the AIIM First Canadian Chapter seminar in Toronto, we talked about managing information in a cloud world. With so many cloud models– like Infrastructure as a Service, Platform as a Service, multi-tenant SaaS and dedicated cloud managed services, customers can easily get overwhelmed and confused about what’s right for their business needs. Let’s simplify the different models with a building analogy: Infrastructure as a service (IaaS) is like a piece of zoned land with utility hookups where you can build a house – there’s a company that takes care of sewers, electrical, phone lines, etc.. If there is a problem with the services you contact the company. If there’s a problem with the house – that’s your responsibility. Many times it is up to you to assess whether the problem is with the house or the infrastructure. Platform as a service (PaaS) is like a mobile home park, where there are shared services used by all residents, but individual land plots are rented on a timed basis. The common areas are updated all at once with some notice from the park. You may make some changes to your own trailer, but some changes are prohibited and others may need to be approved. Software as a service (SaaS) is like a condo building, where you own your own part of it, but it’s within a shared environment including several other units. Many of the building facilities are shared – there is one set of heating and cooling equipment, one pool, one garage, etc. and this provides economies of scale. Within your own unit some adjustments can be done, but there are restrictions – for instance you can increase or decrease the temperature, but only within a defined range. Dedicated (sometimes called hosted) is where you own the land and the home and have virtually complete autonomy, within minimal guidelines. Facilities within the house are dedicated only to this one house. When changes are required you are responsible, and can bring in help (managed services). On-premises is like a cottage, where you need to deal with a lot of the services yourself, such as water and septic systems. You can bring in someone to help, but it’s ultimately all your responsibility. Upgrades here may be more of a challenge. Managed services is like having a property manager, cloud or on-premises, to augment your own efforts (or that of your staff). Managed services saves you time and ensures an expert is managing for you. Hybrid (cloud to cloud, cloud to on-premises integrated scenarios) — is like owning a condo or a house and driving to a cottage.  You have different levels of service at each location but they share information. So what type of cloud is right for your EIM applications and solutions? The answer is – it depends on what your IT team has the resources to do – and what use cases you have. While providing some benefits of cloud, IaaS and PaaS still leave a lot for customers to do – they still have to manage their own middleware, security patching, and the applications themselves. The level of work on the application is similar to what it is when operated in the organization’s own data center. SaaS can be a great answer for specified use cases. It can provide agility and ease of operation with applications that meet a defined set of requirements. Applications such as OpenText™ Core, LEAP, Active Applications, Axcelerate and Extream fulfill use cases for many organizations in several industries. In many other cases, Dedicated or Hybrid cloud may be the key to meeting your business needs. In fact, according to Gartner: “The increased use of multiple public cloud providers, plus growth in various types of private cloud services, will create a multicloud environment in most enterprises and a need to coordinate cloud usage using hybrid scenarios.”¹ Most of our Enterprise ECM customers have multiple use cases and requirements which may that lead them to prefer dedicated or hybrid deployment. Some want control over timing for patching and upgrades, some have high availability, security, data sovereignty, data protection or corporate directives that necessitate a dedicated environment. For instance, our Life Sciences customers are working on life-changing innovations to cure disease and help people live longer, better lives. Many prefer to protect their Research & Development content in a private cloud dedicated environment, while utilizing SaaS for collaboration on clinical trial data. They don’t want a traditional multi-tenant SaaS model because they don’t want unnecessary patches or upgrades forced upon them in the middle of a big clinical trial or new drug launch. Some of our Energy and Engineering customers are using digital innovations to improve their resource recovery rates and reduce risk. They want their Standard Operating Procedures and other propriety information managed in a private cloud, while having their project-specific content such as drawings and memos that need to be viewed by partners and subcontractors through a SaaS application. The good news is that with OpenText™ Cloud Managed Services, we can provide fully managed solutions in dedicated private or hybrid scenarios, and also provide SaaS applications so businesses have flexibility to meet their business needs. OpenText manages the full stack and all the application related pieces– including: Infrastructure Middleware Security patching Updates Application/Solution Customizations Integrations Because the OpenText Cloud is purpose-built to support our applications, OpenText provides 99.5% availability at the application level – backed by an SLA, and certifications such as ISO and SOC up to and including the applications. For more information use Contact OpenText on the blog site or here. ¹ “ Market Trends: Cloud Adoption Trends Favor Public Cloud With a Hybrid Twist,” Gartner, August 4, 2016.

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European iTour – Inspiration in 5 Cities

iTour

Over the last two weeks of March, the OpenText Innovation Tour took us to meet customers in London, Paris, Munich, Stockholm and Eindhoven. It was a great few weeks with inspiring keynotes and customer presentations, interactive sessions with customers and partners, and many informal discussions on topics of interest. Highlights of iTour included: Mark Barrenechea shared his vision on digitalization trends and their impact. He concluded that “We will all be software companies,” with examples such as the 100 million lines of code that are now part of modern cars. Mark also walked us through how the “Juice has to be worth the squeeze” with digitalization, and how Release 16 delivers on that promise. Mark and James McGourlay shared the stage as they elaborated on OpenText’s Customer Centric mission and measures. Muhi Majzoub shared the product roadmap and previewed demos of new solutions that will be launched in time for Enterprise World. Of particular interest was the Documentum Life Sciences Solution – which now includes Analytics as they were integrated in first few weeks after Documentum joined the OpenText family. Muhi also showed a preview of PeopleCenter, the new SaaS application being built on Process Suite. The ECM Product team also presented a more detailed roadmap with planned advances for Content Suite, Documentum, Leap and other products. Rooms were full to overflowing for these presentations and customer feedback was great. These events provided opportunities for quality discussions with customers. Customers are looking for help managing their system due to issues with quick and effective problem resolution when their EIM system is managed internally or by a general system vendor. This is a typical scenario that causes customers to consider moving their application into the OpenText™ Cloud where we can manage it for them. In some cases they would like us to manage the application on-premises and then migrate and upgrade it into the OpenText Cloud. Customers considering upgrades wanted to discuss upgrade strategies. Should they upgrade as is and then add new functionality as a phase 2? Should they add some new features on day 1 to show immediate benefits to their users? Should they upgrade on-premises and then move to the cloud, or move to the cloud and then OpenText does the upgrade for them? OpenText recommends that we meet with their team and jointly determine the business drivers for upgrading, the expected benefits, as well as providing initial upgrade guidance. When upgrading, customer goals vary and that can drive different strategies for the upgrade project. As one of our Professional Services presenters said, customers tend to do one upgrade every few years whereas our Professional Services team does them every day. We can help! European customers in particular are looking at data protection, privacy and the growing set of compliance regulations such as the mandate to keep EU data solely within the European Economic Area (EEA). There were discussions on the General Data Protection Regulation (GDPR), the new standard taking effect in 2018 and options for managing to this on-premises and in the cloud. It seemed like many of the conversations at this year’s Innovation Tour were more about when to move to the cloud and how to prepare for it, rather than whether or not to consider it. Regardless of industry, customers are increasingly looking for cloud and hybrid options. I came home tired and inspired after so many great meetings and discussions with customers, partners and colleagues from around the world. I can’t wait to continue the in-person discussions at Enterprise World in July!

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The Cloud: Bigger and Better at Enterprise World

Cloud Enterprise_World

If your business is already operating applications in the cloud or is considering adopting cloud for EIM applications, you will find many opportunities at Enterprise World to advance your plans. The Cloud is everywhere at Enterprise World this year! If you would like to better understand our cloud strategy and meet with the leaders that manage all parts of our cloud, join us at: CLD-100 OT Cloud: Strategy, Offerings, and Talk with the Experts on Wednesday morning. This panel session will offer you the opportunity to learn more about all aspects of our cloud operation and to ask questions. Directly after this session we will head to the Elite Lounge where you will be able to enjoy a coffee and talk with the cloud experts one-to-one. For those that want to dive deeper, there are several sessions that are aimed at helping you with the details of working in the cloud: CLD-200 Enterprise Managed Services in the OpenText Cloud provides a deep dive into the services that are provided when your applications are managed in the cloud. It will describe service levels, operational standards, security and compliance processes. CLD-201 Total Cost of Ownership Benefits in the Cloud provides guidance on how to evaluate your total cost of ownership on-premises and in the cloud and evaluate the possible savings for your organization. This session features a customer describing how they went about analyzing TCO for 2 systems on-premises and in the cloud. CLD-202 Embracing the Cloud in the Public Sector is a customer panel session where customers will share what they are doing and how they are advancing through the use of cloud applications. This interactive session will provide high value for all Public Sector and customer service focused organizations. ECM-223 Top Questions you need to ask when upgrading ECM to the Cloud will provide answers to some of the top questions when considering a move to the cloud as you upgrade to Release 16. You will leave this session with a clear understanding of the path to cloud success and have a chance to ask the experts about your particular situation. CEM-201 Strategies for a Successful DAM Implementation on a Cloud Platform shares practical advice on managing media in the cloud including architecture, metadata, ingestion of content and administration. Cloud is very popular for media management customers and this session will provide great practical advice. Do you want to have 1:1 practical advice for your own organization? Now is the chance to spend quality time with our Professional Services and Managed Services experts. Book a private session with our experts – go to the Professional Services area in the Expo Hall to request the time that works for you. If you don’t have time to fit full breakout sessions into your schedule, there are several Theatre sessions running in the Professional Services Expo Hall Theatre. Check the daily schedule for a 15 minute short session on:  TCO in the Cloud, Trends in Cloud Implementations, Upgrading to the OpenText Cloud and an overview of Managed Services in the Cloud. Networking: Meet with other customers who have experienced the cloud through all of the networking events and sessions. Meet with our executives and experts in booked meetings, in the Expo Hall, or after breakout sessions. We would love to speak with you in more depth. This is the best work week of the year for us as we get the opportunity to speak with you and learn together. Please take the time to talk with us, and with your peers and have a wonderful Enterprise World. See you there! To register or get more information visit our Enterprise World site

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Making the Case for ECM in the Cloud

Staying competitive and continuously enhancing customer experience is critical to any global enterprise. Scalability, flexibility and agility are key to meeting stakeholder requirements. One of the first areas organizations are focused on is ensuring corporate content is available to all of their constituents on a 24/7/365 basis. Cloud is becoming an increasing part of their Enterprise Content Managements (ECM) strategy. The extension of ECM to include cloud, hybrid cloud and cloud-to-cloud implementations is becoming the next logical step forward in a digital transformation that ensures content is consistently available, accessible, and shareable. Moving your ECM to Cloud brings uninterrupted content access to internal and external global teams. It brings agility, flexibility and cost savings. Our customers talk about these benefits as they look to move into cloud and hybrid cloud implementations. As a spokesman for the Greater Toronto Airport Authority – GTAA explains, “By going into the OpenText Cloud, we will have a lot more options, whether it’s offering services that we didn’t have before, getting upgrades sooner and bringing more technology into the house. We proved that there is cost savings, but not only that, going to the Cloud will help us bring the innovation that we’re looking to do in terms of information management.” A recent survey from AIIM (Association of Information and Image Management) found that nearly three quarters of those who have made the move to the cloud say they are saving money. But there’s much more to it than pure cost savings. Many respondents said they made the move to the cloud motivated by more than just achieving cost savings.  But what about cloud concerns?  AIIM sites there is a growing confidence in cloud applications, with 73 % of respondents indicating that cloud providers are likely to offer better (48 %) or similar (27 %) security to their on-premises managed systems.  The AIIM report, Harness the Power of the Cloud to Amplify the Value of Enterprise Content Management shares some interesting statistics and insights that may help as you consider your cloud options for ECM.

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The Cloud in Sunny Spain

During my long tenure at OpenText, there has not been an opportunity of travel to Spain. Fast forward several years and this spring I visited twice! Much like their passion for Flamenco, the Spanish market has enthusiastically embraced the Cloud and the benefits it can bring. In April, there was an OpenText Innovation Day in Madrid and I was invited to speak along with Rainer Ehre, SVP of Engineering for Enterprise and a number of other speakers. What a great event it was! The keynote session was literally standing room only as presentations and demonstrations focused on Suite 16 and Cloud 16. It was one of the smoothest multi-cultural events I have attended, with presentations given in English and Spanish and real-time translation. Customers and partners presented on their implementations and, even with my lack of Spanish, I was inspired by the Enterprise Information Management (EIM) stories and benefits shared. One presentation in particular discussed the key benefits realized by a large public sector organization when upgrading their web properties (created with OpenText™ Web Experience Management) and moving to Managed Services in the OpenText Cloud. Their external web properties serve 3.2 million citizens and have 40 million page views per year and their internal site serves 23,000 employees and sees 10 million page views a year. They showed a 19.7% increase in page visits and more than 16% fewer page abandons after going live in the cloud, and talked about the benefits of 24 x 7 service, performance improvements and 99.5% SLA’s. I found these figures very powerful. I was again in Madrid in May. This time the focus was on meeting with our regional team, sharing the success stories and value of helping customers move their applications to the Cloud. We also discussed the key topic that most enterprises have around moving applications to the Cloud – Data Sovereignty and Data Privacy! We made a quick dash through the rain for a lunch of local tapas, then spent the afternoon with the sales, services, alliances, marketing and support teams from Spain and Portugal. We covered all key aspects of Managed Services in the cloud for our Enterprise offerings. After a nice tapas dinner and some rest, the next morning was focused on work for one of the major cloud customers in the region and assisting on some questions for an opportunity. Finally, the sun shone in time for a last picture and the ride to the airport. The sun is indeed shining through the clouds in Spain. I look forward to the next trip to the region.

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Cloud 16 – A Better Way to Work

Cloud 16

As organizations form their digital strategy, cloud is a critical consideration. Organizations that capitalize on new digital methods will be the ones that thrive; building new relationships with their customers and suppliers, optimizing their processes and creating new revenue streams. These organizations demand speed, agility, flexibility, and scalability that can be realized by taking advantage of cloud and hybrid cloud benefits. In short, they demand a “Better Way to Work.” The OpenText Cloud provides a global, secure cloud environment optimized for delivering Enterprise Information Management (EIM) solutions. We own and operate our own cloud, with a global infrastructure and operations across more than 40 data centers and satellite centers around the globe. Our commitment and expertise in cloud security, privacy and trust are key reasons customers trust us to manage their critical applications and information. We have invested greatly into our cloud and virtually all of our products are available to customers in the OpenText Cloud. OpenText Cloud 16: A Better Way to Work   Cloud 16 extends the flexibility for customers to operate in cloud, hybrid cloud and cloud-to-cloud scenarios. Customers have a plethora of integration and deployment options available to them so they are able to have their business problems addressed exactly how and where they need it. This release includes massive innovation across all of the EIM areas with advances in OpenText Cloud Managed Services, Business Network Services and OpenText SaaS applications. The Cloud 16 Digital Platform: Content Cloud 16: Delivering enterprise content management applications in the cloud to accelerate deployment, provide superior managed services and drive productivity through digital transformation. ECM in the cloud can be easier to deploy and less expensive to maintain than building and hosting your own infrastructure, and it can provide maximum flexibility while freeing up IT resources. It is quickly and easily scalable, so businesses can seamlessly adapt and expand without needing to install new hardware. Making the move to cloud means that IT resources can shift the management of ECM solutions to vendor experts, allowing IT to focus on the business critical operations that can help fuel business transformation. Highlights of Content Cloud 16 include: Managed Services for Content Suite 16- Upgrading and maintaining on premises applications can be a costly and daunting task. Let us upgrade your Content Suite into the cloud and we will manage it for you. Amplify the value of your existing applications and never worry about upgrades again. Content Suite Platform Cloud Edition- Optimized for the cloud, this package lets customers quickly purchase and deploy in cloud and hybrid-cloud scenarios. This new package combines cloud operational efficiencies with the flexibility and configurability you would expect from an on-premises deployment. OpenText Core and Content Suite integration-Customers can now securely collaborate in the cloud with Core and have content governed with Content Suite. Archive Center Cloud Edition- An enterprise archiving service running in the OpenText Cloud as a public cloud service. Customers only pay for what they use each month, based on the number of users that log on, transaction volume, and the volume of storage used. Without the need for up-front investment in infrastructure and software, it offers a cost-effective solution that scales with user’s needs. More information on Content Cloud 16 Experience Cloud 16: Empowering businesses to increase user engagement and improve customer satisfaction while avoiding time spent on managing applications or infrastructure. Experience Cloud 16 includes: Managed Services for the Experience Suite so you can upgrade your current implementation into the OpenText Cloud and have us manage it for you. Media Management Cloud Edition brings simple, cloud-based media management that is easily purchased and quickly deployed. Communications Center Enterprise brings tailored Customer Communications as a managed service in the OpenText Cloud. Communications Center CRM provides document generation with Salesforce integration. SAP DAM and SAP Document Presentment are also available as managed services. More information on Experience Cloud 16 Process Cloud 16: Enabling businesses to rapidly automate their business processes and have the platform managed by EIM specialists in the OpenText Cloud. Key innovations in Process Cloud 16 include: Process Suite as a managed service, with expert management by EIM specialists. Process Suite has several advances including entity modelling, case management and analytics integration providing process intelligence. Contract Center provides a complete solution for all types of contracts including buy-side, sell-side and other legal agreements. More information on Process Cloud 16 Business Network 16: The evolution of information exchange, OpenText Business Network provides a cloud ecosystem of interconnected trading partners with hyper automation, pervasive integration, and deep visibility across extended business processes, enabling compliance and accelerated time to revenue. The largest B2B network in the world powers customers’ extended trading ecosystems—now with embedded supply chain analytics, mobility for anytime, anywhere access, and deeper support for the entire procure-to-pay processes. Key advances in this release include: Logistics Track and Trace Supply chain analytics Trading partner digitization Invoice compliance Enhanced EMEA data sovereignty Mobility More information on Business Network 16 Analytics Cloud 16: Providing embedded analytics for EIM applications and for custom content sources, fully managed by EIM experts in the OpenText Cloud. Big Data Analytics Cloud Edition is a complete advanced analytics managed service in the cloud. It includes advanced analytics software, maintenance, cloud management plus professional and learning services to accelerate Big Data initiatives. Analytics integration with EIM Suites allows customers of all types to take advantage of advanced and predictive analytics. More information on Analytics Cloud 16 For existing on-premises customers, it is time to consider upgrading to the OpenText Cloud. For new customers, now is the time to subscribe to our cloud offerings and realize the benefits of agility, flexibility and scalability in solving your business problems. Whatever application, solution or information flow your organization requires to meet your business need, we can help to manage your cloud, hybrid cloud or cloud-to-cloud implementation. Experience a better way to work!

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Moving at the Speed of Cloud: Innovation, Insight, and Integration in the OpenText Cloud

As customers look to their digital transformation they are increasingly looking to the cloud to provide them with agile business options and improved productivity while maintaining control of their critical information assets. At OpenText, we provide cloud and hybrid cloud options with seamless movement between on-premises and cloud. Here is a look at some of the recent and emerging cloud innovations: Innovation Our growth in SaaS apps is significant, from advances in existing SaaS applications such as OpenText Core with many new features including Outlook® integration, AD Synch, and Content Suite integration. Archive Center with Exchange online support, file system, and email handling as well as CMIS and custom file support. And there are new SaaS offerings such as PowerDocs, which drives customized document creation, to iHub bringing easily purchased and deployed analytics for any data source. There are new, simple to buy, and easy to deploy standard Managed Cloud Services Packages (MCS). MCS offerings provide complete flexibility to have custom configurations and choices within cloud and hybrid cloud implementations. Now there are also simple standard offerings in Content Suite Cloud Edition, Media Management Cloud Edition, and Big Data Analytics in the cloud. These standard packages have a range of options for service level, functionality, and capacity growth. They are available today with currently shipping products and will also be a part of the Cloud 16 release. Industry solutions and features sets have been added in the cloud. Healthcare Direct for RightFax, which will soon be available with Fax2Mail, provides the ability to translate fax transmissions into direct messages so customers can comply with recent US healthcare legislation and not have to change their business processes. ROSMA addresses Procurement Performance Management, and Core has added features requested by legal and professional services organizations. Insight As we amass greater and greater volumes of information, both structured and unstructured, gaining a true understanding of what the information shows becomes increasing challenging. That is where analytics comes in. Big Data Analytics in the cloud and iHub provide analytics services and allow customers to create their own analytics reporting without the need to have a data scientist on staff. Analytics has been embedded and/or integrated with all of the EIM Suites to provide that insight for customers. The Trading Grid will provide business analytics and logistics Track and Trace for supply chain shipment visibility. Analysis on content and processes is provided through integration with Content Suite and Process Suite. Analytics as a Service in the Cloud allows customers to “bring their own data” and very quickly begin to analyze it and gain insights that can drive their business. Integration We believe it is a hybrid world, and customers need to have the flexibility to integrate their cloud systems with on-premises systems. We provide complete flexibility to integrate with any system on-premises, in the OpenText Cloud, and with other clouds. Many of our Managed Cloud Services customers choose hybrid implementations. Recent innovations in this area include Archive Center CE with SAP® integration and integrations with SAP Hana and S/4Hana.  There is also a new integration that brings the power of ECM together with Salesforce®. In the OpenText Cloud, customers can have integrations across EIM suites and with their other systems on-premises or in other clouds or operated and fully managed in our cloud. We see an increasing number of customers taking advantage of this option. Cloud 16 While some of this innovation is available today, most of it comes together in the Cloud 16 release that consolidates suites and applications in five major areas. This release will be followed by quarterly releases that bring innovations to customers on a more frequent basis. OpenText Content Cloud 16 provides information governance options that are quickly and easily deployed and fully managed in cloud and hybrid cloud scenarios. The Experience Cloud 16 empowers businesses to increase user engagement and improve customer satisfaction while avoiding time spent on managing applications or infrastructure. OpenText Process Cloud 16 enables businesses to rapidly automate their business processes and have the platform managed by EIM specialists in the OpenText Cloud. OpenText Analytics Cloud 16 provides embedded analytics for EIM applications and for custom content sources fully managed by EIM experts in the OpenText Cloud. OpenText Business Network 16 provides a B2B integration platform for managing transactions such as EDI and On Demand messaging with platform services and Managed Services options. Customers can try beta versions of Cloud 16 now, and it will be released in March 2016 and then enjoy ongoing quarterly releases of new innovations. We are moving at the speed of cloud to bring innovative solutions to business challenges.

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Enterprise World 2015 and the OpenText Cloud

Are you wondering where the cloud will be covered at Enterprise World this year? Well, the simple answer is pretty much everywhere! Whether your Enterprise is looking at solutions for Information Management, Analytics or Business Networks there are things to explore at Enterprise World. We start the week with a variety of training sessions. In ½ day to 3 days you can become an expert in the technology aspects that are most critical to your organization. While there are many great courses and several apply to products available in the OpenText Cloud, there is a new ½ day course on Big Data Analytics now available in our cloud, which you should consider regardless of your other technology choices. U-TR-2-6150 Introduction to Big Data Analytics is available on Nov 9. Register soon as this one is bound to be quite popular. If you are an organization that is actively looking at upgrading Content Suite and having us manage your application in the OpenText Cloud, there is a special ½ day workshop you may be able to take advantage of. It will provide background on the upgrade process to the cloud, and help you to look at your TCO business case for moving to the OpenText Cloud. Register now – space is limited. On Partner Day we will meet with our partner community to share strategy, updates and guidance on partnering with us on cloud opportunities. Tuesday the show Expo floor opens up and begins the opportunities to meet with our product and cloud experts in all areas, as well as with partners. Great conversations take place in the Expo and most of the pod areas will have people to address your cloud questions related to their solutions. If you are interesting in digging into Managed Cloud Services you will be able to find experts at the OpenText Cloud pod, the B2B Managed Services pod, and the Global Technical Services area. We look forward to meeting with you. Don’t miss a single one of the keynote presentations. Our top executives will take us through inspiring and informative presentations that highlight many areas including our cloud strategy, innovations and advances. You will see the expansion of cloud in all of our portfolio areas and see some of the innovations in live demonstrations. There are many breakout sessions that focus on cloud strategy, innovations, customer insights and more. Filter on Cloud under the Track or Product sections and see the many sessions that are devoted to cloud or hybrid cloud topics. Some cloud sessions of note include: CLD-402 Building Your Cloud Strategy Featuring Forrester Research (Analyst Liz Herbert) CLD-410 OpenText Cloud Strategy and Roadmap CLD –412 Our ECM Journey to the Cloud featuring the New Zealand Transport Agency CLD-400 How Managed Cloud Services drives essential benefits in your Cloud Strategy Want to get hands-on and help to shape new and emerging product offerings? Join us in the very popular Innovation Lab. Sign up early for these spots as they fill up fast! Calling all Developers! Here is a chance to roll up your sleeves in the Developer Lab and work with AppWorks to build mobile apps. Let your creativity show and present your innovative apps for the chance at a prize on Thursday. There will be many opportunities to meet with the OpenText teams and with other customers and more cloud learning opportunities. We look forward to seeing you at the MGM Grand for an action packed and educational week.

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Mapping a Path to the Cloud

testing program

You’ve decided to start solving some business problems with cloud and hybrid-cloud systems.  But where do you start? Like all new business models, cloud computing should be researched, and then a planned and pragmatic approach should be adopted.  There are many benefits such as agility, cost savings, relief of resource pressure and flexibility, but which areas of the business should be the starting point for a major cloud project? Follow the Benefits One of the ways to start thinking about options is to look where your organization can find the greatest value. Consider starting with systems that need attention and business processes that need significant optimization or to be reinvented.  Some systems that have been in place for a while and live on premises may be working just fine and those can be left alone. Where can your business gain the most by making a strategic change in systems?   Are there areas of the business where you want to change processes and/or systems?  These are a good place to start. Where do you need to move quickly – to be innovative and outpace your competition?  More and more often organizations are turning to the cloud to drive agility and innovation. Information Matters It is often said that “information is power”.  That has never been more true than in the age of digital.  As organizations look at what business processes and systems to bring into the cloud, they should consider the information that resides in or flows through those systems.  In many cases this will drive a decision on the type of cloud or hybrid cloud application to embrace for managing this information. Axis of Control How much control does the organization need over this data? Is it subject to a high level of regulation? Do they need to ensure it remains within a given geography? Some types of enterprise information by definition need to be under tighter control by the IT department.   There may be privacy or other regulations that require you to keep strict control of information.  Conversely, there are other types of information that your organization wants to share with the public or at least to share in a controlled way.  Perhaps it is information that needs to be accessed globally and made available on a variety of devices around the world.  There is a broad spectrum of control enterprises need to have for their information – and it is different for each organization. Level of Importance As a corporate asset, consider how important the information is when looking at implementation options. How important is the information to the organization? Is it the“secret sauce” in the organization’s business? Is it mission critical? Whether or not the information is something the organization wants toshare externally, the information asset could be critical to the long-term health of the organization.  Consider the case of a technology provider and the programming code for their applications, or a moviestudio and their investments into media assets.  Those information assets are critical to the organization.  There may be no legislation,data sovereignty or regulation issues related to that information butthey are vital assets to the long term health of the company and must be treated as such. Information Grid Analysis When taking both the Axis of Control and the Level of Importance into consideration, organizations can look at their systems and the information that resides in them and plot them on the axis. Those systems with information that is both low in corporate importance and requires a low level of control are likely candidates to implement in cloud or hybrid cloud. While these use cases vary foreach organization, an example here might be a public website. The organization puts out information that can be openly shared – in fact is meant to be openly shared (or perhaps password protected for amember population), and this type of information is likely not subject to a lot of regulation and control requirements. At the opposite end of the spectrum, on the top right, are systems with information that is both vital to the organization and highly regulated.  Examples of this include patient records in a hospital system or financial records in a publicly traded organization. The level of importance of this information does not prevent the information from being part of a cloud or hybrid cloud implementation but they do help to define a level of vigilance that is required in choosing the cloud provider, the system and the Service Level Agreement for the application.  And they help to indicate which systems and information may be the easiest start points for cloud implementations. Pilot before Plunge Starting with a pilot project makes considerable sense so that staff and all parts of the organization can learn and adapt to new ways of working.  You can measure the benefits and learn before taking more complex or critical workloads into the cloud. Putting in place an overall cloud strategy and a well thought out cloud plan will help you to realize the full benefits of the cloud.Consider key drivers for your organization, review the kinds of information you are managing and what controls it requires, understand the information risk, and develop pilots to test and assess your cloud plan.

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Top 3 Trends for Strong User Adoption

One of the greatest pleasures in my job is when I get to meet with customers and hear how they are implementing our solutions to drive business value in their organization. As we have recently completed our worldwide Innovation Tour, I was privileged to meet with several of our customers in different regions of the world and to be inspired by their stories. One of the common topics I heard our customers speaking to each other about is User Adoption and the change management that comes with implementing a new or upgraded system. Three common themes emerged as drivers to success for user adoption in their implementations. Pride of Ownership Successfully adopted systems have clear owners who take pride in the system and their role in it. When you hear the champion for a new system talk to peers about their implementation you can see the enthusiasm in their face. The smiles come out and you can see that they have taken personal pride in the success of the system within the organization. Whether the system is operated on their premises or in the cloud is not a factor in their level of ownership. The champion (and their leadership) have a personal stake in the project and show that clear dedication to the success of the system, to achieving their business goals, and to ensuring the users have a good experience. Broad Involvement Most successful information management projects include the business stakeholders in the process from the very early stages. They are involved in creating the business requirements and in most cases are key members in the system selection team. Stakeholders from a variety of roles are included, from those that are tied directly to the business success factors, to end users. The business groups partner effectively with IT throughout the evaluation and selection stages of the software and implementation partner(s). Once the system is selected, many organizations choose a broad team to take the system through the next steps, deciding on implementation choices, user experience, acceptance criteria and so on. Many of the customers that describe adoption success have used this phase to involve a broader set of user types and departments or regions, effectively expanding their base of information and their local evangelists. One of the other tactics involves “humanizing” the system. Many have named their system, often with a name chosen through a company contest involving employees of all types. The amount of involvement they have gained up front seems to correlate to system acceptance down the road. Names the organizations choose for their system vary widely but quite often with the information systems, the chosen name reflects bringing people and information together. With the new name, decided by contest, the system now becomes a ‘someone’ that people have a vested interest in helping to succeed.

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8 Top Considerations for a Successful Cloud Partnership

As your organization embarks on creating a cloud strategy, there are many things to consider. What are the top benefits you are looking to achieve by moving workloads into the cloud? What areas of your business are you willing to consider as cloud or hybrid cloud implementations? Most of all, as you move into the cloud you are faced with extending your infrastructure and IT team to include your cloud provider. What are the key things you should consider as you determine the key cloud partnerships you will embrace? One Size Does Not Fit All Developing a cloud strategy is an exercise in understanding your business process, workloads, security rules, compliance requirements, and user adoption–just to name a few. Not a simple task, moving business to the cloud might mean a combination of both deployment and costing strategies. Options for on-premises, public cloud, private cloud (both on and off site), Hybrid cloud, SaaS, PaaS, and IaaS all offer organizations flexibility but can also be confusing. What offering is ideal for which business process to generate the highest efficiency and cost benefit? There is no one-size-fits-all solution, which means IT leaders need to be prudent about cloud options and work with their vendors to ensure they get the most value for their investment. Information Matters As we live in the digital age, many organizations recognize the value of information and place significant priority on protecting it. Information Governance, knowing what information you have, where it is and what you need to do with it, has never been more important. When organizations look at moving information to the cloud they need to be extra vigilant to ensure that their information policies and compliance regulations are both understood and upheld by their cloud partner. The value and level of control required over information should play a part in an organization’s decision of what applications and what data will reside in the cloud, on premises or as part of a hybrid cloud implementation.

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Sports on the Web: Newer, Better, Global

Are you a sports fan? Are you one of the lucky ones that enjoys sports that are carried on your local station at convenient times, or are you like a growing number of fans that enjoy sports that are carried more often in other countries, on their time zone and not broadcast on local television stations? Modern sports viewing is now often enabled by strong web experiences, and a growing number of fans are now able to enjoy their favourite sports on the web, at times of their convenience regardless of where in the world the sport is played live. Many sports franchises are now taking advantage of the streaming vs. viewing methods fans are adopting, and there are some great sites powered by Web Experience Management software such as OpenText’s Customer Experience Suite. Cloud enabled apps provide viewing and stats on all types of devices, and allow viewers to enjoy the sport and the commentary that goes with it – from both the official commentators and the other viewers. As reported in a recent press release, UK-based Aberdeen Football Club (if you are from North America think Soccer) recently remodeled their site with OpenText’s Experience Suite to include real-time stats, commentary, Twitter feed, pre and post game analysis and real-time photos. The omni-channel experience is critical as 58% of their fans enjoy their site on mobile devices, often as they are watching the game live in the stadium. Check out www.afc.co.uk to see the latest. This time of year sees some of my favorite sports back live and online. While the sites stay up all year sharing info, they come alive when the teams are back and playing again. It is rugby season again and the 6 Nations site www.rbs6nations.com once again brought the tournament and all the news to the locals and those of us in other parts of the world. The site is great with game info and pictures and my favourite is the running list of clips that summarize some of the great moments. Even if you don’t watch the full games, you can get a pretty good idea of the play, the emotion and certainly the outcomes from this site. And of course. my favorite Australian Rules Football (AFL) season has just started, so I will be spending increasing time on their site www.afl.com.au checking out the predictions, results and pictures, and watching highlights or full games at times that are convenient wherever in the world I am. Watching with two screens is a bonus so I have the player info and stats handy while streaming the games from a second device. In the immediacy era we live in, sports on the internet can now be consumed at our leisure and our convenience. Thanks to strong web experience sites we now have a PVR-like option for watching the games, and the apps provide extras like real-time stats and commentary. There is no substitute for the excitement of live sport but when you can’t be there in person, web experiences are now a great alternative.

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Responsive Web Experience Drove Me to Subscribe—and Stay

Let me start by saying I am a bit of a sports fan. Some of the sports I really like to watch aren’t all that popular in Canada. You guessed it – we’re not talking about hockey. My favorites are Rugby and Australian Rules Football (aka “Footy”). My Australian colleagues got me hooked on Footy with an amazing live game in Sydney—but I digress. While both games are best enjoyed live and while we can sometimes do that with Rugby, we have not found Footy live in our area. So I set out to watch on the net. My first experience was watching the Aussie Rules final the year before last. I had just come back from seeing the semi-final in Sydney and was determined to watch the Swans win the final. I got onto the AFL site, subscribed, and within a few minutes I was up and running. I started by buying just the one game to see how it went. I was amazed. I watched the game live (yes it was in the wee hours or the morning) and shared some texts with the guys in Australia. While watching I wanted to learn more about the players. As I was streaming from my laptop to my big screen TV, I pulled out the iPad and brought up the Swans team page with all the players and stats. I brought up the page for the other team as well. It all worked beautifully—great performance, great picture, and terrific experience of the site on both my laptop and my iPad. And the Swans won in a close match so it was even better. I have to admit that while I was completely impressed—so much that I have bought 2 season subscriptions since—I didn’t realize just how special this experience was. I knew the AFL used OpenText Web Experience Management software for their site, www.afl.com.au, but I didn’t really appreciate that responsive design was a big part of what drove the great experience. That is, until I tried to replicate the experience with my other favorite sport, rugby. Fast forward to this month when I wanted to watch a particular rugby game which shall go nameless. I was able to find the team’s site and read some of the info about the upcoming game. They didn’t have the ability to stream on the site. I had to search around and find a place with live streaming of the game, which was not affiliated with the team. The quality was poor. I pulled up the team site on my iPad while watching the game. I was surprised that some of the text appeared over other images or text and made things hard to read. I looked up some player stats and couldn’t read them because they had dark text on a dark background. Clearly this site wasn’t created with responsive design because it was just fine on the laptop. The result: I spent much less time on this team’s site, and I cancelled the viewing subscription after one game. The net of it was, for this consumer, using the right web design software and methods directly resulted in customer satisfaction, greater time on the site, and sales. If you would like to learn more about how Web Experience Management can make a real difference in your internal and external web experiences, visit www.opentext.com/simplify. Coming Soon: Rugby Fights Back with some great web experiences. Stay tuned!

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ECM: The Best of 2013

Wow, what a year 2013 was for ECM at OpenText! As we make our way through the second month of 2014, I’ve been reflecting on some of the highlights over the last year. From strong analyst ratings from Gartner and Forrester to great customer events, product releases, and shared information, 2013 was a big year for ECM. Check out some of the best parts: In Mark Barrenechea’s CEO blog, he has focused on ECM in several posts and in the popular CEO white paper series. Here are some great ECM papers for reference: Enterprise Content Management: Governing the Power of Information Information Governance is Good Business Information Flows and the Journey: Optimizing Value Chains with EIM Mobile Computing and the Cloud: The Impact of Disruptive Innovation on Enterprise Information Mangement Information Security: Protecting the Power of Information In March of last year, Resonate KT became part of the OpenText family, bringing the very popular WebReports and ActiveView ECM add-ons as well as the talented team that created them into the product group at OpenText. This investment in ECM brought not only advances in reporting but also in extensibility and usability to the ECM platform and add-ons. The INFORMation Governance Blog holds many interesting posts. Don’t be surprised if it looks a little different than you remember throughout last year: We’ve moved it to a new platform based on OpenText Tempo Social software. Here are some of my favourite posts from the year: In Five Common ECM Wins….and the Straightforward Cloud Solution, Alison Clarke describes the benefits one organization achieved by implementing ECM in the Cloud. Thinking about Records Management? Read Liz Kofsky’s RM: Information Governance Superhero-in-Waiting . Data Sovereignty and Privacy is a topic growing in importance for so many international organizations. There were a few posts covering these areas that may be of interest, including Whose Data is it Anyway? and Ignoring Privacy Compliance can Trigger a Public Problem. In Will PRISM and the NSA Affect the Move to the Cloud?, Greg Clark discusses security, privacy and archiving in the cloud. Enterprise World 2013 : My favourite work week of the year. It was a wildly busy week full of customer, partner, analyst and industry leader meetings, presentations, discussions and, yes, fun! This was a week best described as “drinking from the fire hose,” where there is so much to learn and see, so many people to meet, and so much that is new and exciting that is isn’t possible to take it all in. In one of my sessions near the end of the week, a customer told me he was exhausted from learning so much. He was looking forward to getting back and digesting it all and then digging further into key areas. He put it well. Now that the main event is done and we’ve digested, here are some summaries of key areas you can explore for more information: New Product Launches and Announcements: Content Suite 10.5: There is so much in this release to be excited about — for existing customers, partners and new prospective customers. Whether you are focused on compliance, development or administration, there is something in this release for you. Read more in the Content Suite 10.5 overview blog, and there are several pieces of reference material, webinars, and more to help you dig into the details. OpenText Archive: If you’re one of our many customers who have used our archive technology over the last 20 years, you know the compliance, cost savings and ease-of-use of these products. This year OpenText Archive has gotten even better with extended features and more new offerings such as OpenText Cloud Archive and Archive for Google Apps. Learn more about OpenText Archive and what it can do for you. xECM for Oracle E-Business Suite: More and more organizations are recognizing the benefits of bringing structured and unstructured content together in an overall Enterprise Information Management system. We have a significant portfolio of products that bring SAP together with EIM. Last year we announced a new offering, xECM for Oracle E-Business Suite, which brings the popular Oracle ERP system together with ECM. OpenText Tempo: Combining the benefits of social business tools with secure file sync and share, OpenText Tempo launched in 2013 to help organizations drive collaboration and innovation. Leading organizations are realizing the value of connecting people with each other and with their data in a secure, compliant environment. Learn more about this latest family of solutions. AppWorks: Developers are now able to write code using OpenText suites quickly and easily, with standard languages such as Java, JavaScript, and HTML5. AppWorks, our new developer platform, launched last year to help speed the path from need to solution for IT organizations. Learn more about how you can use AppWorks to build well-designed, purpose-specific apps for your enterprise. Yes, 2013 was a great year for ECM at OpenText! I can’t wait to see what the rest of 2014 has in store.

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Introducing xECM for Oracle E-Business Suite

What an exciting week at Enterprise World as we announce so many new innovations! One of the great new ECM focused product offerings being announced is OpenText Extended ECM for Oracle® E-Business Suite. This new product brings together OpenText industry leading ECM with Oracle’s best-selling ERP system, E-Business Suite to drive productivity and governance within critical ERP-driven business processes. What does it do? Within Oracle E-business Suite, users work on business activities – processes driven by their ERP system. Some of the information they need lives outside the ERP environment – things like documents, spreadsheets, and mail are all information the ERP users need to complete their work. Extended ECM for Oracle® E-Business Suite (xECM for Oracle) creates a connection between the ERP system and the ECM system within the organization so that relevant content in the OpenText Content Suite can be viewed and worked on within the familiar E-Business Suite interfaces in the context of the process. This makes work easier, faster and more accurate for the E-Business users. Some of the people that work with ERP business processes are only occasional Oracle users. These people spend most of their day in their Office applications, email or within other common ECM environments. xECM for Oracle makes it easy for them to work on ERP driven processes by bringing all of the objects, relationships, and content together within their familiar Content Suite interfaces such as MS office, Outlook, SharePoint, web, and mobile. Everything they need is at their fingertips without needing to learn a new system. Content both inside and outside the ERP system needs to be governed consistently, ensuring compliance to regulations, protecting the content, keeping it as required for compliance, ensuring it can be discovered during investigation, and deleting it when allowed or mandated to do so. Because xECM for Oracle is built on the foundation of OpenText Content Suite , this information governance and security is built in. Content such as HR documents, purchase agreements, and contracts are managed through their lifecycle with the same consistency and rigor as the associated email, documents, and CAD diagrams. Organizations can ensure their regulations and policies are adhered to regardless of the source of the information. Extended ECM for Oracle® E-Business Suite from OpenText How is it built? OpenText are experts at integration between ERP and ECM. Many organizations benefit from the depth and breadth of offerings we have that extend the ECM platform to provide integration and specific solutions with SAP systems. This experience has been used to create a similar foundational integration between Oracle E-Business Suite and OpenText Content Suite . Integration is built as core extensions to the Content Suite Platform, tied directly into the foundation of Content Server so that administration and configuration of the ECM system automatically applies to the E-Business Suite components. Within the Oracle system, standard E-Business APIs are used so that ECM components are natural extensions to the infrastructure and common UI’s. The beautiful thing about the way this application is designed is that it works for all Oracle E-Business Suite processes within the Oracle HTML and forms based interfaces, and within standard ECM interfaces such as MS Office, SharePoint, web, and mobile. Let’s take the example of a project so we can walk through how the integration works. When the project is created in E-Business Suite, xECM for Oracle creates a workspace for the business objects within the project. The workspace shows the folders, structure, and relationships between objects. It reflects the users that have access, the metadata associated with the project and the content. This business workspace is made available to users within both the ERP and ECM systems. Transactional content is added within the Oracle system, unstructured content is added within the ECM system. All content is visible to users in their environment so they can work where they are comfortable. When users are given access to objects within the process, they are automatically given access to the workspace. Metadata and classifications associated with the project are automatically applied to all the related content. Information governance is provided on all of the content from both systems ensuring compliance and risk reduction for the organization without adding extra work for users. Costs are kept down due to archiving of content into the OpenText archive where content is compressed, de-duplicated and stored on appropriate media on premise, in the cloud or both. What are the key benefits? · Productivity gains through users getting consolidated access to ALL information surrounding the transaction · Increased user adoption as users work where they are comfortable · Increased accuracy because there is no lookup and manual copying of information from one system to another · Cost and risk reduction through information governance and archival · Compliance with regulation and corporate policy What is next? Extended ECM for Oracle® E-business Suite officially releases in March 2014. Expect to see future releases of this product with added functionality, solution blueprints, and perhaps packaged applications for critical processes such as project management. In future there may be similar integrations to other Oracle ERP systems. Learn more! There is more to see and learn about this exciting new offering from OpenText. Visit www.opentext.com/oracle for further information. To learn more about the release of Content Suite, visit www.opentext.com/content . Follow and join in our Twitter traffic this week with hashtags #OTEW2013 and #OracleECM.

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Everything You Wanted to Know about ECM at Enterprise World

This year’s OpenText Enterprise World conference is better than ever! I am looking forward to a great week ofcollaborating with customers and partners in Orlando. There is somuch going on that I wanted to highlight some of the ECM focused partsoftheevent. Training Sessions:Sunday through Tuesday offers over 30 ECM related training courses. Youcan sign up to learn more about key areas of the portfolio includingadministration, upgrading, records management, developing extensionswith WebReports and ActiveView, and more. Whatever your role or thestate of your ECM implementation, there are training sessions for you.Check out the schedule and register for session Partner Summit: Monday and Tuesday are partner days with keynotes from our executives and partner leadership team. Theykeynotes will be followed by ECM and Discovery breakout sessions thatwill zero in on the topics you have requested. ECM and Discoverystrategy and products, sales tips and resources will be the focus. We’relooking forward to discussions with individual partners on theirspecific issues and requests. Techie Tuesday: We’ve listened to your input! This day has been added to specifically address your requests for more in-depth technical sessions on key topics. These are 90-minute technical deep dives on key topicsthat will help both customers and partners enhance their current andfuture ECM implementations. Topics include: new ways to integrate withECM APIs and UI Widgets, Customizing ECM with WebReports and ActiveView,and advice on scaling and deploying large ECM projects in the cloud oron premise. There are also topics listedin other areas that could be of interest to ECM technical peopleincluding Discovery–Content Migration 101 and Building applications withInfoFusion, in addition to the AppWorks sessions. All these sessionsprovide a great opportunity for both customers and partners to learn andconnect with OpenText product team experts. Enterprise World Keynotes: Wednesday and Thursday morning will provide a set of entertaining and informative keynote presentations from Mark Barrenchea, Muhi Mahzoub, Kevin Cochrane, partners, customers and our very special guest speaker, William Shatner. They’ll be discussing the latest innovations…plus a whole lot more. I can’t give too much away, but I can tell you, you won’t want to miss these sessions! The ECM Track keynote promises to be exciting, educational, and enlightening. John Mancini, President of AIIM, will speak about Information Governance and why it’s imperative that you act now. Nic Carter, lead Product Manager for ECM, will detail key innovations within the ECM portfolio, and we will be joined by a customer and partner who will share their business challenges and how they addressed Information Governance with ECM. This keynote will set you up for the remainder of the sessions within the event, both from a business and technical viewpoint. ECM Breakouts: There are many ECM sessions on Wednesday afternoon in the ECM and Discovery tracks. ECM will also be highlighted and integrated within the IX, BPMand CEM tracks. Our most popular sessions are back Content Server, RM,Email Management, Workflow and Enterprise Connect. In addition, thereare panel sessions where customers share their insights and breakoutsthat help with building applications, integrating with ERP systems, andimplementing in the cloud. I strongly recommend you check out thebreakouts in all the tracks as you will find sessions that will help with both your ECM and Information Governance goals.Tech Talks:Do you want to spend time with our product experts, ask questions aboutyour implementation, and share feedback directly with them? These set of sessions are held in a less formal environment and are designed to let you dojust that. The Enterprise Connect team will be there, as well as theWebReports/ActiveView team, OTDS, Search, Security Clearance, Archive,and Content Server upgrade and deployment specialists. Innovation Sessions: If you are looking to discuss broader issues with your peers, you will love this track. These sessions take innovative approaches to understanding and brainstorming on business issues around the Information Enterprise. There are always surprises and great discussions in these sessions. Industry Breakouts: Thursday we focus on industry specific solutions and implementations.There are quite a few sessions that cover ECM implementations andproducts. Hear from customers and product teams about innovations andimplementations in Public Sector, Energy, Finance, Life Sciences andMedia/Entertainment. These breakouts are a great place to meet with andhear from your industry peers and share best practices. Expo: In the Expo area there will be pods staffed by product experts where you can see demos and ask specific questions. There will be an ECM lab where you can see an integrated demonstration featuring a number of new innovations. In addition, there are some fun games such as the WebReports and ActiveView team contest. If you are not in a session, the Expo is the place to be to get quality time with the product experts! Innovation Lab: Do you want to get hands on with innovations that aren’t yet released and be part of shaping their direction? Sign up early for a time at the Innovation Lab to spend time in the design process for planned innovations. We need your feedbackandyou’ll have some fun with it. Networking and meetings:This is some of the best time at Enterprise World. It’s your chance tomeet with the OpenText team, your peers and other similar organizations.Take advantage of every opportunity to meet with us. Whether you are acustomer, prospective customer, or partner, we look forward to thechance to meet with you at this event. We learn from every meeting andthis helps us to better understand your business. It’s going to be an educational, informative and fun week at Enterprise World this year. I can’t wait to see you there! Not registered yet? You don’t want to miss this event. Register now.

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Whose Data is it Anyway?

In light of recent headlines that have turned the spotlight on digital information storage andaccess rights—news stories that have touched on everything from securityclearances to End User Licence Agreements (EULA) to regulatorycompliance with the Patriot Act—I thought this would be greatopportunity to give a quick overview of a related subject that’s nearand dear to me: Corporate data sovereignty and how it’s affected by the cloud storage of enterprise information. Datasovereignty, the concept that enterprise information is subject to thelaws of the country where it physically resides—laws that may define whohas access to (and even ownership of) that information—is a growingconcern. With the rise of cloud deployments, this topic is one manyorganizations now need to focus on. Multi-national customers I talk toare coming to grips with the fact that data they’ve stored in the cloudis subject to a myriad of privacy, security, and usage regulations thatvary greatly depending on where the servers that house it are located(known as geo-location). And, most importantly, they are beginning torealize there are repercussions inherent in not developing acomprehensive, well-thought-out Information Governance program that ranks the sensitivity of various types of corporate data and dictates how and where it’s stored. Needproof? Let’s start with “how” the data is stored. In the oft-pursuedpath of least resistance, many organizations have opted to look theother way when it comes to employees using public file sharing servicesto manage, distribute, and collaborate on corporate information. Intruth, there are many substantial concerns with this practice, but oneof the most serious is right there in eye-opening black and white foranyone who reads the EULA of many of these providers.They state very clearly that the host has the right to access and useyour information for a variety of reasons without notifying you. Hereare a couple of prominent examples: When you upload or otherwise submit content to our Services, you give Google (and those we work with) a worldwide license to use,host, store, reproduce, modify, create derivative works (such as thoseresulting from translations, adaptations or other changes we make sothat your content works better with our Services), communicate, publish,publicly perform, publicly display and distribute such content. Section 5, Paragraph 2: “Your Content in our Services”. http://www.google.com/intl/en/policies/terms/ We may disclose to parties outside Dropbox files stored in your Dropbox and information about you that we collect when we have a good faithbelief that disclosure is reasonably necessary to (a) comply with a law,regulation or compulsory legal request; (b) protect the safety of anyperson from death or serious bodily injury; (c) prevent fraud or abuseof Dropbox or its users; or (d) to protect Dropbox’s property rights. Section 3, Paragraph 4: “Dropbox Privacy Policy”. https://www.dropbox.com/privacy#privacy Moreover,some providers go on to state that these usage rights remain in placeeven after you’ve removed said information from their service. Yes, it’snow permanently theirs to use for assorted purposes. Sound like you’vestill got ownership and control of your corporate information? Can You Find Your Enterprise Information on a Map? The“where” data is stored is equally disconcerting. Because of its veryname, cloud storage has developed this connotation of great masses ofdata hovering nebulously in cyberspace. The reality is that all thatdata is stored on servers that are physically situated somewhere. Andexactly where influences the legal position of that data. It’sa detail organizations must know when it comes to each and everyindividual piece of enterprise information stored in the cloud. Almostevery jurisdiction around the world has imposed, to varying degrees,data export controls, information security regulations, and electronicsurveillance policies. And more information security policies are being developed every year. Organizations must be up to date on: Data examination and ownership statutes in the geographical territory where their data is generated and/or stored Regulations concerning data exchange across borders for every territory in which they have operations The applicable laws of the territories their data passes through when being transferred Overlooking or ignoring any of the above jeopardizes regulatory compliance, eDiscovery conditions and possibly the ownership of your information. Totie it all together, a well-informed information governance policy isnot only aware of the regulations of relevant industries and territoriesbut also how they mesh with your in-house IT architecture and the SLA’sof potential cloud storage providers. It’s worth the effort to performyour due diligence here. Developing a matrix that encapsulates all thesedetails will provide clear direction on which geographical territoriesand cloud media should, and should not, play a role in your informationstorage. Enterprise Information is Your Organization’s Most Valuable AssetWhile there is great consideration given to the privacy of personal information in most countries through initiatives like the Safe Harbor framework,surprisingly little attention is devoted to the ownership and controlof corporate data. My responses to those customers who ask alwayscircles back to the same singular point: Every company that operates in more than one country (or in some cases more than one province or region) should have crystal clear insight into the storage of their enterprise data as part of a comprehensive Information Governance program. To flip a common cliché, there is a potential dark lining around that silver “cloud”. However, carefully considered attention to detail will ensure data sovereignty issues don’t derail the many positives of cloud storage.

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Driving simple, powerful, extensible and visual ECM

On March 6, Mark Barrenechea posted a blog about the recent OpenText Resonate KT acquisition. This blog post will explore more about how these new ECM additions can help customers of ECM and Extended ECM for SAP. ECM Made Easy Oneof the biggest challenges every organization faces as they implemententerprise software is user adoption. While the VP of ApplicationDevelopment and the Business Architect seek to bring the highest levelof functionality they can to drive business processes and applications,they are faced with the issue of how well the system will be adopted bythe people that use it. How much training will be required? Will theusers be happy with how the systems fit into their daily work or willthey find a way to minimize use of it? Some of the most common things we see customers do in order to make the experience simple for casual users include: • simplifying content views and choice lists to ensure users aren’t faced with long menus of options • customizing the interface so that common information is clearly presented in a simple, uncluttered view • driving business processes through forms and workflows • providing simple, interactive dashboard views containing information that is relevant and in context • providing reports, notifications and lists of critical information to support business operations UsingWebReports and ActiveView, customers are now able toprovide theseuser-driven views and operations through simple customization of the Content Server interface and workflows. IT groups implementing ECM can easily simplify the interface for a user, change the view by their role and deliver views tailored to the device they are working from. In addition to this they can create dashboards with report driven content for the user and business situation, and create powerful workflow processes and forms to drive critical business operations in user-centered ways. Custom dashboards present real time information in context Power with Simplicity Inevery organization there are situations and users that demand both easeof use and the flexibility to work in different ways. Power-usersdrive productivity through creative use of systems and customizing theiroperation to best meet their own personal needs. While theseindividuals can provide challenges to the application development group,they can also be the system’s strongest supporters and those that gainthe most from working with it. For thesesituations WebReports and ActiveView turn ECM into an adaptableenvironment that simplifies business processes by utilizing commoninterface paradigms such as tabbed and tree views of content, inlineediting of metadata, and mouse-over ability to see more about content. These tools also provide the ability to work differently on differentdevices, providing a mobile experience that brings the power of ECM to aconsumer-like mobile experience. This is easily managed by IT withrole and device based views. Tabbed View provides quick access to common sets of data A Picture is worth a thousand words Sometimesthe best way to analyze content is to see it in action, to look at itin a visual way. Charts, graphs and KPI indicators are well recognizedas ways to quickly provide a snapshot of information that can then bedrilled into for more detail. With OT ECM it is now simple to embedvisualization of information, charts, graphs and KPI’s into views forall types of users. Understanding content and metrics has never beeneasier. Key Performance Indicators (KPI’s) provide simple view of status against targets Delighting Developers Someof the requests we hear most often come from IT groups and applicationdevelopers. These people work with all types of enterprise software andthey want to have easy and standard ways to extend their system; costeffective deployment and maintenance; and the ability to buildapplications that meet their industry and business needs while gaininguser acceptance. Add to that the concept of making working with thesystem fun, and you have the winning combination we now provide withOpenText ECM. The WebReports engine uses a simple Tag andTemplate concept which should be familiar to any web savvy developer. Its standard HTML templates provide the interface, while the tags enableinsertion of data into the layout or actions to be performed oncontent. When put together with WebReports WorkFlow Extensions,developing an interface built around business processes is easily done,all without requiring any knowledge of OScript. This powerful engineallows for easy creation of custom deployment and development ofbusiness applications, and provides a level of insulation from coresystem changes that reduces the time and cost of upgrading. Develop using standard HTML templates ITconcerns in using any add-on to a core system include how well it isintegrated, does it keep pace with core product changes and does it addto the size or complexity of the infrastructure. As a long time OTpartner, RKT has always been focused exclusively on additions to ContentServer and core ECM, developed to meet the latest Content Serversecurity standards. All of these products are tightly integrated,optimized for performance, and do not require extra hardware. Releasesof these modules have always closely followed core product releases andnow that the RKT team is part of OpenText these add-on modules will bereleased coincident with core product releases. WebReports hasbeen a commonly used ECM and xECM extension for a number of years andsupports over 500 customers in 20 countries. The driving force behindthe usage of this module has often been requests from solutionconsultants, services teams and partners because they find increasedflexibility with a reduced amount of development resulting in faster,less expensive deployment and maintenance of business specific ECMimplementations. The addition of WebReports Workflow Extensions andActiveView expands this benefit further still. We invite you to learn more and see product demonstrations. For more information about the Resonate KT acquisition, visit our CEO blog or see the press release.

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