Kimberly Edwards

Kimberly Edwards
Kimberly is a Product Marketing Director for OpenText.

ECM Success in Today’s World Means Evolving to the Cloud

Evolving to the Cloud

OpenText™ Content Suite and Documentum content management solutions have been the cornerstone of thousands of organizations’ effective Enterprise Content Management (ECM) programs over the past 25 years. However the concept and practice of ECM are changing. Gone are the days of ECM being viewed simply as an electronic filing cabinet. Successful digital transformation requires ECM to actively aggregate, organize, and distribute content from every corner of the enterprise. This evolution means that almost every organization is rethinking the current and future role of their ECM platform. Many of our customers are realizing that a new approach to ECM is needed as shifting demographics and changing business models redefine how, when, and where work gets done. As the industry’s largest ECM vendor we talk to a lot of organizations about content management and we use those conversations to constantly advance the development of new ways to positively impact agility and innovation within the enterprise. Examples include everything from digital modernization to employee productivity to process integration. In today’s digital world, enterprises must have the ability to make changes faster and more flexibly in order to take full competitive advantage of new functionality and use cases. Our customers are asking themselves how they can free up strategic resources to make IT and technology like ECM a revenue center rather than an operational cost. Enter cloud. Cloud-based ECM is a Successful Reality We have many customers that have done the math, worked the angles, and arrived at the same conclusion: Cloud-based ECM allows them to extract the maximum value from ECM and provide users with the content they need, when they need it, and in the context of their business process. The cloud presents a step-change opportunity to be able to quickly deliver new functionality and deploy purpose-driven solutions integrated into leading applications, whether in the cloud or in a hybrid model. Evolving to the cloud means that your IT resources are released from the behind-the-scenes work like patching, monitoring, and time-consuming upgrading. They’re freed up to shift their focus to strategically delivering new solutions with ECM that can help positively impact business processes and drive business forward into the new digital world. Organizations are increasingly looking to consume ECM in the cloud and integrate ECM into purpose-built solutions. OpenText is evolving with this change and our acquisition of Documentum positions us as a next-generation Cloud Content Services Leader. Perhaps the most important thing to remember is that there are as many constructs of cloud-based ECM as there are, well, clouds in the sky. Every organization has different use cases, cultures, and legacy infrastructures. And the tools to help you accelerate your ideal Digital Transformation are increasing every day. From enterprise-wide file sharing solutions to simple, no-code apps for specific tasks to comprehensive cloud-to-cloud or cloud-to-on-premises platform integrations, almost every ECM need can be accomplished today. And wait ‘til you see what’s going to be possible tomorrow. Can’t wait? Take a look at a recent webinar we did with AIIM for a sneak peek. The time to start the journey is now and here are what I consider to be my top three to-do’s to get you moving: Understand how you can leverage the cloud to better exploit content for business value. Do your homework and complete a full cost review before diving in. Put the customer first when developing new purpose-driven applications in the cloud.

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Enterprise World Highlights: ECM Evolves and Heads Into the Cloud

ECM

And, we’re back in 3…2…1: Happy August! After a few crazy months book-ended by the most extensive product release in OpenText history and a truly insightful, inspiring week at Enterprise World 2016, I’ve been able to make the most of a nice vacation and reflect a bit on how our annual flagship event both summarized and expanded on the happenings of the first half of the year. Interest in the Cloud is Exploding While it’s no secret that the cloud is becoming a priority for many organizations, I was amazed to see just how much interest in it had mushroomed from last Enterprise World to this one. Cloud-based breakout sessions such as Enterprise Managed Services in the OpenText Cloud and Top Questions you need to ask when Upgrading ECM to the Cloud were standing room only in Nashville. A marked increase from last year and a remarkable progression from two years ago when cloud breakouts were more of a curiosity than a must-see. My main observation from talking with the attendees at this year’s cloud-focused sessions? It’s clear that, while many organizations are still just getting their feet wet, most see an ECM future that involves fully harnessing the power of cloud-based solutions. Furthermore, the current and proposed use cases I had the pleasure of hearing about are as endless as, well, a cloud-dotted sky. Organizations are utilizing the cloud to focus on everything from the tactical—freeing up ECM administration resources—to enterprise-level strategic initiatives designed to push innovation on new business solutions. It was also noteworthy that these discussions were consistently peppered with the sort of benefit statements CFOs like to hear; things like lowering capital costs and shifting to more economical SaaS-structured payment models. The cloud devotees have really been doing their homework! Re-Thinking ECM is Definitely a “Thing” The role of ECM is changing and organizations are successfully shifting to viewing ECM in a new light. This year, I had strikingly fewer discussions devoted to traditional ECM terms like storage, compliance, governance, and records management. Customer emphasis is now on how to best elevate ECM solutions to enhance productivity for processes and people. Optimal governance is just expected. My take on this: ECM has matured and many organizations are comfortable with the baseline management of the content currently under the purview of their ECM platforms. Existing ECM implementations are doing their job storing content and ensuring that information is following the appropriate governance path throughout its lifecycle. The general feeling is, that’s fine, but not enough. Most of the customers that I spoke to are now looking for ECM to do more as they target digital transformation in a post-analog world. The reasons? They’re bang-on in envisioning a new competitive and customer service landscape where ALL the digital data in an organization has to be easily accessible to play a symbiotic role in success. And they’re not exactly eager to approach the powers that be with capital requests for new platforms and technologies to try and achieve it. Hence, questions revolved around accomplishing this by extending the reach of their tried-and-true ECM platforms further into business processes and collaborative activities. At times I felt like a hi-tech relationship counsellor as discussions delved into methods to facilitate better communication between Oracle and Salesforce or why it’s critical for structured and unstructured information to come together to contribute to a common goal. Bottom line: all this, and much more, is possible with new advances in ECM capabilities. We can show you how. Of course, Enterprise World made for the perfect forum to host these discussions. A host of product experts, customer roundtables, demo pods, and over 200 breakout sessions provided ample opportunity to gain a better understanding of extending the value of ECM to transform your organization. If you couldn’t make it, we’ve got that covered, too. Kick off your journey into re-thinking the role of ECM while exploring the possibilities.

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Time to Get Your Head Into the Cloud

Cloud

The cloud is not a passing trend, it is no longer just about storage and content access. The cloud is helping companies to transform how they do business in the digital world. According to Forbes Insight, 95% of organizations agree that strong information management is critical for business success. No surprise there. As the amount of information flowing through enterprises explodes and knowledge workers become increasingly dispersed, efficiently and effectively getting them the quality information they need to be productive has never been more critical. In fact, over the next decade, most established businesses will sink or swim based on how well they address this core concept. Of course, we’ve all heard hundreds (thousands?) of times that the cloud needs to play a critical role in achieving this. Not to sound like a broken record, but it does. It has to. The physical, on-premises requirements to keep up will soon be out of control and unmanageable. The statement above about sinking or swimming can just as easily be applied to adopting cloud-based technology. Just like every organization is different, there is no single reason why companies are moving some, or all, of their ECM infrastructure to the cloud. Top of mind reasons include; business agility, better access to information, quicker time to deployment, and cost reduction: According to IDG’s 2015 Enterprise Cloud Computing Survey, “48% of enterprises are moving to the cloud to replace on premise, legacy technology today. 46% are adopting cloud applications and platforms due to their speed of deployment, and 43% are focusing on lower total cost of ownership (TCO). 50% of mid-market organizations are adopting the cloud to gain business continuity.” Regardless of the reason, what’s supremely encouraging is that decision makers are steadily becoming more conscious of what the cloud entails and the benefits of incorporating it. Long gone are the days of alternating swings between visions of fluffy, white cotton balls with content lazily living out its days, and dark storm shadows rife with issues related to security, compliance, support, configuration, and cultural upheaval. The cloud has become a stable, trusted thing; it’s defined, distinct, and the benefits are tangible. Take security, for example. One of the main hurdles to cloud adoption for a long time, there is a shift underway as enterprises become more comfortable with cloud security protocols and begin to realize that the security provided in the cloud is sometimes better then what they have behind their own firewall. Cost is another of the hurdles. The cloud now has enough of a track record that enterprises can confidently trust the more predictable maintenance costs and know that the barriers to getting started are almost always much lower. So, yes, people are comfortable with this cloud concept. It works. Organizations are beginning to think they should do something big with it. And that’s the important next step. The cloud should not be about taking what is already in place and simply pushing it to a new medium, it should be about using the opportunity to assess your current business processes and information workflows and envision what they would look like in a perfect world. Are they still relevant? Are they giving your people and processes what they need to be successful tomorrow? Do they match your customers needs? Your partners? Your supply chains? This is a golden opportunity, the possibility for a step-change that’s never really presented itself to organizations before. Think about how you can fine tune, make better, make more agile, and enable a successful next decade. ECM in the cloud is not a one size fits all, nor is it software alone. Whatever is best for your organization can more than likely be realized through the cloud. There are cloud models for public, private, or hybrid deployments that allow your organization varying degrees of protection, management, and cost. There are also cloud service options which can be utilized to ensure transitioning ECM in the cloud is accurate, easy, and trusted. Also, there is a range of services to support an organization’s business, including network operations, cloud engineering, customer support services and client enablement. Is your organization ready to put ECM in the cloud? I’m pretty comfortable in saying, yes. But it’s time to explore for yourself. Take the first steps by learning about the unique OpenText approach to cloud offerings and services.

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The more things change…Enterprise World’s ECM Message has remained Remarkably Consistent through the Years

It’s that time of year again, Enterprise World 2015 is fast approaching and the entire company is buzzing. Everyone is busy prepping their presentations, finalizing agendas, booking meetings with customers, and, ahem, checking out what else is happening in Las Vegas that week. Yes, we’re moving the whole event to Vegas this year! Personally, I’m excited about the change in venue; Las Vegas has an electrifying energy which will only amplify the impact of Enterprise World. Having been at OpenText for almost 15 years, I’ve lost track of how many times I’ve attended our annual flagship event, but I do recall attending back when it was called “LiveLinkUp” to support our Livelink products. Then it evolved to “Content World,” then came the change to “Enterprise World.” Over those 15 years, a lot more has changed then just the name of the event. We’ve seen a true shift in how organizations do business and the role of digital data in that landscape: Communication channels have widened from phone to email to Twitter and dozens of other possibilities; the rise of mobile devices introduced the concept of being “always on;” offices are more global and virtual, yet manage to be more interconnected; and, of course, there is the monumental explosion in the growth of content. According to IDC, 92% of the world’s data was created in just the past two years. But interestingly enough, with all this change, our ECM message has remained remarkably consistent when I look back at the themes of our annual get-together over the last 15 years. Here are a few examples: LiveLinkUp (Phoenix, 2004): ECM is mission critical LiveLinkUp (Phoenix, 2006): Enterprise transparency reflects the evolution of content management from simply tracking and controlling information to leveraging it for business advantage Content World (Orlando, 2008): ECM is strategic to efficiency, cost management, and compliance As you can see, a pair of constants hold true over the years…Content is still king, and ECM is the key to unlocking its potential. The only difference is that topics we were first broaching in 2006 have grown to become critical business issues in 2015. Namely, it’s now vitally important to be able to access and extract value from all the information your organization controls. The age of the digital enterprise has arrived, and information is the currency and lifeblood of organizational success. This year, Enterprise World continues its mission of helping you effectively and efficiently manage your enterprise information to increase productivity, agility, and competitive positioning. There’s a new way of thinking about ECM’s role in enabling all this, and Enterprise World 2015 is where the OpenText universe is gathering to experience it. Get ready for a host of new product announcements that will accelerate ECM’s integration into back-office systems and the cloud, training sessions designed to help you maximize your investment, and insightful keynotes and analyst panels that will help us all visualize a tomorrow of endless possibilities. The sessions I’m most excited about also focus on this progression of ECM as a fundamental enterprise cornerstone. It’ll be interesting to connect with both experts and attendees on the evolution of content management from simply organizing information to its next chapter of facilitating, aggregating, bridging, and governing enterprise-wide information flows. These are the sessions on my ECM can’t-miss list: ECM-406 Product Update: Transform your Organization by Putting the X in ECM ECM-402 Panel Discussion: Digital Transformation – Another Buzzword or Essential to Survival? ECM-412 Simplify Your Organization’s Digital Transformation with These Proven Steps I look forward to seeing everyone in Las Vegas in November!

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Enterprise World 2014 Invites you to Experience Greatness!

Customer Experience , as defined in Wikipedia, is the sum of all experiences a customer has with a supplier of goods and/or services over the duration of their relationship with that supplier. In today’s world, this experience can make or break a business. At OpenText we strive to provide our customers with a platform and applications that allow them to deliver great Customer Experiences to their audiences, buyers and stakeholders. Enterprise World provides the perfect venue to come together and share vibrant stories of greatness. In fact our theme for this year’s Customer Experience Management track is called: Experience Greatness! This post will help you navigate greatness in products , ROI, peer discussions and technical how-to’s. CEM Sessions on Wednesday & Thursday We have over 35 CEM session and activities to help you experience greatness. Keynotes : We begin the day with Main Stage Keynotes from guest speakers and OpenText Executive Leadership. Right after lunch, we will host a mini-keynote session centered on the Experience Suite, where we have organized a “View on CEM” for you. The mini-keynote will tease you with discussions that will continue into more in-depth breakout sessions. It’s Time for Action: Lessons in Delivering Great Digital Experiences from across the world. • How are digital channels changing expectations and how should organizations respond? • Are social media efforts like the ALS “Ice Bucket Challenge” creating emotional connections that others should follow? • Beyond satisfaction: what is it that makes customers loyal? • What can we learn from companies that consistently ‘wow’ their customers? • Next steps: how should you invest to meet Digital Transformation initiatives? Breakouts : After the mini-keynote, we will have 4 CEM tracks running simultaneously. The 4 track themes each cover important facets that are needed to help build a great experience: Track 1: Great Omni Channel Communications Great communication is an art form. Hear from other organizations how they were able to design, develop and deploy rich omni-channel Communications: personalize and target invoices, email, webpages, receipts, documents and more to improve interaction with you anytime, anywhere and across any device. Track 2: Great Adaptive Content Information is an instrument for communication in every organization; dynamically tuning it for each individual’s preference is the heart of Adaptive content. This track will highlight how organizations like yours are accessing information from multiple sources to share the most effective content based on user preference. Track 4: Great Experiences With the rise in Digital Transformation projects, many organizations are looking at how to create, curate and manage media, web, documents, social and any other digital assets to deliver the most compelling Digital Experience possible. Looking for ideas in digital marketing, customer self-service, supply chain distribution? Hear how other companies have deliver seamless, comprehensive information flows – creation, publication, distribution, analysis and archiving of content to formulate a great experience. Track 4: Great Responsiveness This track will highlight the importance of creating a responsive web and mobile experience that is consistent, compelling and engaging. Adaptive content delivers experiences that are device agnostic, but only a Responsive system can adjust as users switch between devices and channels. Each track is designed to stimulate conversation and interaction with the audience on a variety of topics. Whether you want to continue the technical discussion or look for business oriented sessions, we have something just for you. Each of the 4 themed tracks above are broken into the following focus areas to help you narrow down to your most relevant area of interest. CEM – Experience Strategy – Market leading companies will share their strategic views on topics such as; how best to find the balance between adopting new digital channels and consistency across existing channels. CEM –Experience Insight – It’s all about the metrics. These sessions will provide insights into measurable activities such as; how to best make your customer experience seamless and responsive across the multitude of devices that both businesses and consumers use; or how to improve on your customer engagement. CEM – Experience Best Practices – In these sessions, you will hear direct from the practitioners who will offer their tips and advice on things like; how best to use HTML5 to improve the user experience; or how to optimize social collaboration for positive business impact. CEM – Experience Case Studies – What better way to bring the strategy, metrics and implementation to life than through real-life scenarios? OpenText customers share their stories such as a government’s ability to cement the citizen experience with social media capabilities. CEM – Roadmap – Upgrade Path – Product Management will share their vision for the next releases of our Experience Suite family of products, including Tempo Social, Portal, WEM, CCM and Media Management sessions. Hear how you can upgrade to the full Experience Suite and take advantage of this new integrated platform. Innovation and CEM Labs and Meetings Back by popular demand… don’t forget to stop by the expo hall and check out the latest Customer Experience Management information workflow (we like to call the CEM LAB) . Here you will find the process of creating, managing, sharing and publishing content all visible in one location. Can’t make it through the whole story in one sitting, don’t worry, we’ll have a time table set that you can pop in and out as often as you can to see it all. Expo Hall: WEM, Tempo Social, Portal, Media Management, Customer Communication Management and WSM pods. CEM LAB: Get your hands on (and give feedback to) the new UX designs for CEM products . Meet the Experts: Just in case you want some 1-1 time with our engineers, product managers, support or services staff on site, you can request meeting times with your favorite experts. As you can see, in addition to the great entertainment we have in store for you (announcing soon) , there are many different activities to partake in over the course of the week. Make sure to keep an eye on this community as my next post will talk about the great customers that are coming to join us and share thier stories. Take a look back at last year’s event here. REGISTER NOW to ATTEND! WE HOPE TO SEE YOU THERE!!! http://www.opentext.com/campaigns/enterprise-world-2014

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The File-Sharing Dilemma (a.k.a. It’s 3 a.m.: Do You Know Where Your Content Is?)

You’re in IT management. What keeps you up at night? Standard stuff like health and retirement savings? Or is it that new hire in marketing—the one leaving the office every night with confidential campaign plans copied to a flash drive? Or maybe it’s the R&D manager who’s using public file sync and sharing services to transfer sensitive product development specs between their work and home computers. If either of those scenarios is familiar, that’s what you should be stressing over. And for a couple of reasons: At the most basic level, that’s your organization’s critical information—its lifeblood—out there roaming beyond the firewall. At a higher level, it also means your enterprise probably doesn’t have a secure, compliant, user-friendly file sync and share solution integrated into its ECM platform. You’re not alone. If it makes you feel any better, many organizations are struggling to adapt to a rapidly evolving work environment that now encompasses anywhere, anytime, and on any device. To help put the changing landscape in perspective, here are some results I’ve pulled together from a few surveys: 65% of respondents have accessed work-related data on their mobile device, though only 10% have corporate-issued devices. Shockingly, over 50% said access to their devices wasn’t password protected. 78% of companies say the number of personal devices connecting to their networks has doubled over the past two years. However, less than 10% are fully aware of which devices are logging in. 93% of companies without an enterprise file sync and share platform say their employees are specifically using Dropbox, despite (or, more likely, due to an unawarenss of) several recently documented security issues . BYOx Has Arrived. What’s Your Response? Fact is, companies are expecting more out of their employees, and resourceful staff members are doing their best to deliver. So much so that the concept of BYOD (Bring Your Own Device) is quickly morphing into BYOx, where “x” is defined as whatever’s necessary to get the job done—devices, applications, web services, cloud storage, and more. Good on the staff for showing initiative, but it’s now all on the infrastructure architects to provide them with a secure, productive sandbox to play in. I’m not alone in saying that adopting an “anything goes” policy for external information sharing and storage is a no-win proposition. It results in an inefficient, tangled mess for users and gruesome security and governance risks for information guardians. There really is only one, true win-win in this new world, and it’s in the form of a cohesive, dedicated file sync and sharing application that’s built from the ground up with inherent security and compliance to excel at all three aspects of the corporate sync-and-share paradigm: Usability, Governance and Security. The Best of All File Sharing Worlds Is in One Simple Solution So, at the most basic level, it seems there are two paths to meeting the demands of the next-gen workforce and workplace. Sadly, one involves trying to grow a business through public file sync and sharing tools created for non-business use. Tools that are incompatible with your tech environment ask you to rely on someone else’s definition of security and can’t tell you where your data’s been hanging out. Truth is, solutions like OpenText Tempo Box are the foundation for the future. Tempo Box is built on an ECM infrastructure and operates in the cloud, on-premise, or as a hybrid model that incorporates both. It’s time to take the leap and implement a true enterprise-grade sync and share solution that effortlessly brings the best advantages of external file sync and sharing—content creation, collaboration, and storage—back behind the firewall and into a secure, governable structure where it belongs. I guarantee you’ll sleep better. Try Tempo Box today!

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The Power of Controlled Content in a Networked World

According to Gartner, enterprise data will grow 650 percent in the next five years, while IDC argues that the world’s information now doubles about every year and a half. When I hear statistics like this, terms such as Contentnado and Contentaggeddon come to my mind. (You may have guessed, yes I am a weather fan) What also comes to mind when I think about the amount of content that is being created, stored and shared across the web, in the cloud, on premise, thumb drives etc. are questions such as; How safe is this content once it leaves your grasp? Who is seeing the content? How can you control who has access to it? How can you ensure you can retrieve it where and when you need it? These are questions that we should all be asking ourselves every time we unleash a piece of content into the wild. But if you look at the stats, it is doubtful that we are. According to the Aberdeen Group’s Report SaaS Data Loss: The Problem You Didn’t Know You Had, 32% of companies surveyed had lost data from the cloud. Of these instances, 47% were due to end users deleting information, 17% were users overwriting data, and 13% were because hackers deleted info. Content is the lifeblood of business and should be protected and treated as a high-value asset. Yet, according to Enterprise Strategy Group’s research , 70% of organizations know or suspect this type of rogue employee activity takes place within their companies, and they’re sprinting to catch up and regain control over company data. Content loss is not the only problem: Organizations are also faced with an inability to retrieve content. According to IDC, 3 hours is spent each week recreating content that already exists. That translates into a large drain on your businesses productivity and efficiency rates. So what is the right approach to combating these problems? While it may seem like a daunting task, it doesn’t have to be. Solutions like OpenText Tempo Box are the foundation for the future of secure enterprise file sync and share. Tempo Box is built on OpenText’s ECM infrastructure and operates in the cloud or on-premise. We are so confident in its ability that we are now delivering Tempo Box as a free add-on to our Content Suite Platform 10.5. Tempo Box is now an integral component of our Content Suite Platform 10.5. Tempo Box offers our users a simplified approach to Enterprise Content Management and allows users to easily sync, share, and store information across all the devices they use, without sacrificing the records management rigor and security demanded by their organization’s internal policies and industry regulations. With multiple clients available, Tempo Box provides access and management of content from the Web and mobile devices, as well as content synchronization to the desktop. It’s time to take back control of your content and implement a true enterprise-grade sync-and-share solution that effortlessly brings the best advantages of external file sync and sharing—content creation, collaboration, and storage—into a secure, governable environment where it belongs. Learn more about Tempo Box today!

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Standing out and Staying Relevant in the Growing Digital Crowd!

Image courtsey of Ruslan Enikeev Every day we open our laptops, power up our tablets, turn on our mobile devices and begin the day. We launch a browser and begin to search across a sea of data – just how much data is behind this screen? Well, according to the Netcraft’s January 2014 Web Server Survey there is 861,379,152 websites (over 861 million websites). That breaks down to 256 million registered domains, with about 108 million hosts serving these 861 million websites – in case you’re interested in the details. How, as a brand trying to establish yourself as a leader in your field standout in this ever growing sea of data? What is the secret recipe to stand apart? How do you stay relevant? Many brands have turned to consumer social sites such as Facebook, Instagram, and Twitter to ensure that they are both seen and heard, which is important, but let’s not forget the continued importance of the website and the need to use social channels to drive traffic back to the website. It is more important than ever to continue the social engagement from within your website. I agree with what Joseph Guarino wrote in a recent blog post titled, The Importance of a Website – Website vs. Social Media Pages. “Your website is a unique space where you can deliver such a compelling message and persuade your prospects into customers. No other location in the world of social media (or the digital world for that matter) has as much potential persuasive power than your website to build this understanding.” I started to think about this as we get ready to launch our new OpenText Experience Suite. The Experience Suite provides the ability to unite your customers and customer communities with your web activities. The Experience Suite brings together so many important elements when it comes to creating a compelling digital experience. It is the first suite of tools to bring together a leading digital asset management system, a leading customer communication management system for invoicing or interactive correspondence, a leading web content management system to present the dashboards, web pages and personalized journeys using social tools, all with a strong archive and information governance system supporting it. It is designed to help organizations utilize the powerful combination of web content management, personalized delivery, and social features on a uniform foundation. If you are thinking about how you will stand out in the digital crowd and stay relevant in a sea that is 861 million strong, recognize that connecting and collaborating with your customers in social channels is really only as good as your ability to also connect this organic customer community with your existing web activities and most importantly, your website. This is where you can start to further amplify your message as a brand, with the help of your customers contributing to the conversation, and stand out amongst the rest.

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Social Collaboration Combined with Secure File Sync and Share:Introducing OpenText Tempo

Today is a very exciting day as we are launching OpenText Tempo. This launch represents true innovation for OpenText. This innovation required a great deal of teamwork that virtually brought together people located across the world, from India to Ottawa, to coordinate the development of our first EIM application that provides integration between various key product areas. Tempo creates a seamless application that brings together Tempo Social, Tempo Note, and Tempo Box, all integrated with Content Server. It also delivers new integrations with our Web Experience Management, Web Site Management, and Portal applications. There are a lot of firsts with the launch of OpenText Tempo! Integration with Tempo Box (file sync and share) Integration with Content Server (Enterprise Content Management) Integration with OTDS (Directory Services for Authentication) Integration with AppWorks (an Application Gateway to build, deploy, and manage apps) The development of Tempo Note (a note-taking application now available in Tempo Box) A shiny new Mobile application (available now on iTunes here) Adoption of the new common UX Standards (consistent look and feel across Tempo A tool to Social-enable an existing Portal site (Social Intranet Capabilities) As the saying goes, it takes a village – and this is particularly applicable to this launch, as is the power of teamwork and collaboration. There were many teams involved in the development of Tempo, made up of 70-plus employees. These teams included employees from Development, QA, Pubs, UX, Architects marketing and several business managers. We had a lot of teams working together (using the Tempo application, of course) for the first time as we brought together various product divisions like Portal, WEM, AppWorks, Customer Experience Management, and our Content Suite. We are very proud of our accomplishments and even more excited to be able to deliver to our customers the ability to create a better way to work! OpenText Tempo provides an engaging user experience that combines the convenience of secure file sync and share with social collaboration and seamless integration to Content Server. It connects people with each other and with their content in a secure, compliant environment that enables open dialogues to take place, extending the value of content through the process of collaboration. Coming together is a beginning. Keeping together is progress.Working together is success. – Henry Ford Learn more about OpenText Tempo here.

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Social Collaboration Combined with Secure File Sync andShare: Introducing OpenText Tempo

Today is a very exciting day as we are launching OpenText Tempo. This launch represents true innovation for OpenText. This innovation required a great deal of teamwork that virtually brought together people located across the world, from India to Ottawa, to coordinate the development of our first EIM application that provides integration between various key product areas. Tempo creates a seamless application that brings together Tempo Social, Tempo Note, and Tempo Box, all integrated with Content Server. It also delivers new integrations with our Web Experience Management, Web Site Management, and Portal applications. There are a lot of firsts with the launch of OpenText Tempo! Integration with Tempo Box (file sync and share) Integration with Content Server (Enterprise Content Management) Integration with OTDS (Directory Services for Authentication) Integration with AppWorks (an Application Gateway to build, deploy, and manage apps) The development of Tempo Note (a note-taking application now available in Tempo Box) A shiny new Mobile application (available now on iTunes here ) Adoption of the new common UX Standards (consistent look and feel across Tempo) A tool to Social-enable an existing Portal site (Social Intranet Capabilities) As the saying goes, it takes a village – and this is particularly applicable to this launch, as is the power of teamwork and collaboration. There were many teams involved in the development of Tempo, made up of 70-plus employees. These teams included employees from Development, QA, Pubs, UX, Architects marketing and several business managers. We had a lot of teams working together (using the Tempo application, of course) for the first time as we brought together various product divisions like Portal, WEM, AppWorks, Customer Experience Management, and our Content Suite. We are very proud of our accomplishments and even more excited to be able to deliver to our customers the ability to create a better way to work! OpenText Tempo provides an engaging user experience that combines the convenience of secure file sync and share with social collaboration and seamless integration to Content Server. It connects people with each other and with their content in a secure, compliant environment that enables open dialogues to take place, extending the value of content through the process of collaboration. Coming together is a beginning. Keeping together is progress. Working together is success.– Henry Ford Learn more about OpenText Tempo here.

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What Happens When the Flow of Enterprise Content Goes Rogue?

The way we work has changed. For most, gone are the days of logging a 9 to 5 day while sitting at a PC, with the occasional break to meet up with your team at the water cooler. If you are like me, your day starts by working from 8am to 10am on an iPad while sitting at the airport waiting to board a flight, with the remainder of the day made up between my smartphone in taxis and my laptop in the hotel. As the way we work evolves and workers become more dispersed, often working remotely, the how we work should also evolve. I talk to a lot of customers who are dealing with the following business challenges when it comes to working efficiently with content: They can’tfind and access content when and where they need it. They can’tstay connected to contacts and tasks at hand when spending time away from the office. They can’tidentify the single source of truth: There are too many content silos. They areworking across different time zones, making it hard to connect. I would imagine that these business problems resonate with many. According to a report by McKinsey Global Institute that was mentioned in this blog article, “The average office worker spends 28 hours a week – or nearly 1500 hours a year – writing emails, searching for information and attempting to ‘collaborate‘ internally.” At the end of the day, users will do what they need to do to get their jobs done, and in today’s digital environment they often have the means and expectations to use the tools they want to use vs. the tools they are supposed to use. Often their methods of choice are unendorsed tools that can create a great deal of risk in an organization. Many IT departments uncover tunnels such as USB sticks, public clouds and FTP sites being used to support the flow of content both for internal and external sharing of content – often the content is leaving the firewall and is out of the company’s control. So what is to be done? If you stop the content flow you stop productivity – but there has to be a better way. The key is to better understand the problem and look at how you can support the flow before you quash the tunnel. How do you avoid these tunnels? The best way is to provide your users with a unified experience when it comes to content sharing and collaboration. Odds are if a user needs to share a piece of content, it is so that they can then collaborate on that content with someone else inside or outside of the organization. Maybe they are building a marketing plan for your next product launch or creating an agenda and the content for your next Board of Directors meeting. A secure file-sharing tool (like Tempo Box that is built on our ECM platform) is one piece of the puzzle, but a file sync and share tool that also supports the creation of dialogues on content in a community setting (like Tempo Social) takes the pace of your collaboration capabilities to the next level. The OpenText Tempo product family represents the coming together of these two applications to provide an all- in-one file sync and sharing application, giving our customers an easier and more secure way to share and coordinate purpose-driven collaboration around content in a business environment. Learn how to become a more collaborative business at www.OpenText.com/TempoFuel .

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Social Business ROI summed up in 432 Tweets!

Well maybe we did not sum it all up, but we certainly had a lot to say with a very active conversation. I had the pleasure of being a part of a TweetJam, that followed the hashtag #SocBizChat, put on by CMSWire and sponsored by OpenText last week.The TweetJam was designed around a series of 5 questions that all spoke to the challenges surrounding social business ROI measurement and how, if at all, it’s changed in the past year. The other panelist members included: Allen Bonde, Partner and Principal Analyst, DCG, @abonde Dave Bellous, Co-owner, Yellow Pencil, @davebellous (OpenText Partner) Deb Lavoy, Director of Strategic Marketing, OpenText, @deb_lavoy The TweetJam questions were as follows: Has our understanding of how to measure social business changed in the last year? What is the ultimate ROI we’re looking for? What is return on innovation? Return on insight? Why do you, personally, want to support a social business? Is that the same or different from your organization’s goal? Since you may not have time to go back and weed through the 432 tweets that contributed to a very interesting conversation, I thought I would highlight a few of my favorite responses and also point you to a great recap provided by CMSWire here. My favorites included: A1: The Gary J. Nix® @Mr_McFly For each & everything you do in biz, there HAS TO BE a goal. All of those goals ladder up to determining ROI. #SocBizChat A2: deb louison lavoy @deb_lavoy workforce: growth and innovation mktg: brand affinity/trust A3 : Brice Dunwoodie @bdunwood For us, return on innovation… innovation = survival. #SocBizChat A4: KimberlyEdwards @KimberlyEdwards Transparency and social collaboration provides a clearer view of the end goal and helps fuel my ability to succeed. #SocBizChat (my post so I get to vote for myself 😉 A5: Audrey Enriquez @MissAEnriquez Need to find champions within your org to help engineer that serendipity #SocBizChat It’s not too late to chime in on the conversation, simply contribute to the hashtag #SocBizChat.

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Productive or Time Wasting – Can We Stop Asking the Question Now?

This image has been floating around Facebook for a few weeks now and it really struck a chord with me. The image made me ask myself a few questions such as; has social media really changed how I work; do I work better or are these pure distractions from the task at hand? I may be showing my age, but I started into the work force just as email was catching on and I remember asking a few of my co-workers whether or not I should even add my email address to my business card. Now I can’t imagine how I would do my job without it. The average person spends 13 hours per week processing email, but some weeks I feel as though email is all I do. Of course nowadays email is just a small part of the various channels of communication that I work with day to day. My day use to start and end in email but these days I typically start my day in Twitter, move back and forth from email to our own social collaboration tool, a few minutes on Facebook, possibly a quick peek into LinkedIn and then back to Twitter – and of course this is often done from a mix of my mobile and laptop. Has this new way of working across the “omni channel” made me more productive? I think the answer is yes! I am more connected, have a more transparent view of my organization and a wealth of experts at my fingertips. These new channels are not here to disrupt my style of work or displace my email. This is just the evolution of work as we know it. The importance is learning how to adopt these tools effectively and educating the workface on their importance in a way that showcases meaning and purpose in their use. As Jacob Morgan writes in a recent post; http://www.jmorganmarketing.com/enterprise-collaboration-replacing/ “….the notion of working 9-5 from an office is being replaced by the idea of being able to “connect to work;” an employee feeling like a cog is being replaced by the voice of the engaged employee; email and intranets are being replaced by networked and connected systems; yearly reviews are being replaced by real-time feedback; working in silos is being replaced by cross-boundary collaboration, and the traditional idea of what it means to be an organization is being replaced by evolving to a collaborative organization.” I see this as progress, do you?

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Could the Junk Drawer 1.0 become the Junk Drawer 2.0?

Ah, the infamous junk drawer. We all have them in our homes. They are that designated place, often a kitchen drawer, where we store the items that we use frequently that really don’t have a proper home, or they do but never make it back there. In the drawer, there is a huge quantity of “stuff” that we need, not all of it put there by us. Typically the junk drawer creation is a group effort, with many contributors in the home. There are a lot of items in there that I have several of, like 4 sets of spare keys, 6 nail files, chopsticks, 15 pens, all different colors of course. I often need dig to the back of the drawer to find what I need, and by the time I get to it I realize that I don’t need it anymore as I now need to move onto a different task in the house. My last trip to the junk drawer gave me a sense of déjà vu as I realized that is a similar experience that I have when I am trying to locate information in the office. As I launch my PC and try to search for a piece of content that I need to work I open my intranet and realize that there is a ton of content here, created and added by several different people. The content is often contributed by a large number of authors, and often there can be duplicated work, appearing in a variety of formats and layouts. Even with the best search tools, there is no easy way to find the information that you need without looking through many different layers that often exist inside the intranet. Often before I locate the content I am looking for, I am pulled into another direction, probably an urgent email that needs to be dealt with. According to IDC, “The typical enterprise with 1,000 knowledge workers wastes $6 million to $12 million per year searching for non-existent information.” Of course my junk drawer at home is small in size and can be easily cleaned out and reorganized to be effective again. The same cannot be said about the intranet or file shares that many of us are using. As the amount of content grows, so does the size of the junk drawer. So how can we battle this plague of the ever expanding junk drawer? Content is not going to stop growing. According to Yankee Group, “80% of data in an enterprise is unstructured Information. This type of information is growing at 200% per year.” Many companies are tackling this issue by moving away from the static intranet scenarios and adopting a better, more effective way to work by deploying more collaborative tools that augment their content with social features. Allowing them to share more effectively with co-workers, add value to the existing content and search more easily for both content and the people they need to be able to get their work done. But are team spaces, social collaboration tools and community spaces exempt from the plague of the junk drawer. I don’t believe so. It is just as important to ensure that these environments are also designed with purpose and driven by good design. I am seeing this first hand as OpenText has adopted the use of our Tempo Social application internally. Our new environment has quickly spawned well over 300 communities in a short time frame. We are learning firsthand the importance of keeping the signal to noise ratio just right to encourage adoption. We are thinking through things such as the lifecycle management required for communities. We are learning how to better understand when a community is needed versus a forum or a project space. We recently hosted a webinar session campaigns.opentext.com/forms/2013-Q3-GL-CS-OS-OTLive-January172013 on the topic that resulted in some great conversations, in case you are interested. We have also published our use case for using Tempo Social.www.opentext.com/2/global/customers-home/successstories I would love to hear from others on what their recipe is in avoiding the “social sprawl” that can result in the junk drawer 2.0. Feedback and comments appreciated!

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