Kaitlyn Holbein

Kaitlyn Holbein
Kaitlyn Holbein is a marketing communications professional, focused on talent branding at OpenText. Based out of Canada, Kaitlyn writes about OpenText’s work life and culture.

Michael’s OpenText Story: Choosing My Path

careers

Unfolding possibilities  Since choosing to join OpenText back in 2012, I’ve had a whirlwind career journey. I’ve been promoted, I’ve been recognized for my hard work, and I’ve learned a lot about what makes me happy. I originally joined the company as an Associate Billing Analyst, creating monthly and annual invoices for clients. I worked very closely with Collections and Accounts Receivable to make sure that all areas of billing were well connected. A few years into my role with OpenText, I was promoted to Intermediate Sales Support Specialist. This was my chance to conquer tougher challenges and take advantage of exciting new opportunities within the company. Today I focus on resolving issues that might require quick resolution so that our customers can relax and benefit from their OpenText products. During my time here, I’ve had the chance to participate in a number of amazing opportunities and have been rewarded for my involvement. I’ve received the ‘Change Champion Award’ for work on a special internal project; the ‘Excellence Award’ for customer service; and the ‘Innovation Award’ for process-based improvements. Balancing work and play Beyond the challenging work and recognition, the other reason OpenText is a good fit for me is because of the work-life balance I enjoy here. OpenText puts on great events for employees. I always look forward to participating in the varied special events and activities that the social committee in the Philippines organizes on a monthly basis. My favourite event is probably the Year-End Party! This is something a lot of companies celebrate in the Philippines; but those other companies celebrations don’t come close to the party hosted by OpenText. Re-defining success  Now that I’ve been with OpenText for five years and have moved closer to what was once my career goal, I need to re-examine and set new goals that are greater than the previous ones. I am working hard to gain the skills and knowledge to be able to continue advancing here – because I’ve observed that anything is possible at OpenText if you work hard enough and build the right skills. For all of these reasons, I know I’m making choices now for my career and life that I will look back on and feel proud about. I am positive that OpenText continues to be the right choice for me. Find out more about OpenText culture, values, and opportunities at Opentext.com/careers.

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Lisa’s OpenText Story: Building My Career

When I heard about OpenText at a job fair, I was at the end of my Computer Science degree and wasn’t sure if I wanted to become a Technical Expert or a Project Manager. I was torn. I met a team from OpenText at the job fair and found out that as a Consultant I would have the opportunity to work on many different projects with a wide range of customers. I learned that I could start out as a Technical Consultant and later, with more experience and insight, could advance to become a Project or Practice Manager. This wide range of opportunities and the flexibility was what attracted me to start working at OpenText. I came into the company not knowing much about this business. However, my colleagues supported me and I had the chance to learn a lot in the first few months. OpenText is an international company with many employees all over the world, but in my daily business it never feels that way. Despite having colleagues spread all over the world, we work as one team towards a common goal. The support from my colleagues around the world was especially important during the first customer project I had to manage on my own. I would not have been successful without the encouragement and experience of my colleagues. Today, I am a Practice Manager, and I lead a team of several Consultants. I am now able to give back and support my newer colleagues with their first customer projects! The team I manage helps organizations handle incoming documents within their SAP environment. The most common project we do is to support our customers’ accounting departments to process their incoming invoices more efficiently. With our product and project support, our customers can process vendor invoices quickly and enhance worker productivity, cash flow, and vendor relations. For me, the best part of this work is that after each project I can see the positive impact that our software has on our customers’ businesses. However, the main reason I continue to choose OpenText is that I am able to grow continuously through new challenges on a regular basis. In five years at OpenText, I’ve experienced a lot of success. I look forward to seeing what the next several years will bring for my career here. Want to find out more about working at OpenText? Visit our Careers page for more information.

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A Day in the Life of an OpenText Technical Support Specialist

Wondering what it’s like to be part of the Global Technical Services team at OpenText? Philippines Technical Support Employee of the Month and Q2 Employee Award winner, Prances Jehan Villenas, offers insight into what a typical day looks like for a Technical Support Specialist in the Philippines: — 10:00 am – Rise and shine! First things first, I check out my e-mails and do a quick 15 minute exercise to jump-start my day. From there, I grab brunch and start getting ready for work. 1:00 pm – Arrive at work and plan for the day I get in to work right after lunch. My hours match those of my European colleagues and clients, which means my typical work day is from about 1 pm to 10 pm in Manila. Starting late is a nice perk because it means I get to skip the rush hour traffic during my commute. Once in the office, my day starts by catching up on emails and drafting out my to-do list for the day with any deliverables. 2:00 pm – Check reports and follow-up with clients After clearing my inbox and making my daily plan, I run through reports to check where I can follow up or send any updates to clients. It’s important to me that clients know we are actively handling any concerns and I want to update them on our progress and status regularly. 3:00 pm – Metrics review and special projects management Another of my responsibilities is to stay on top of our team’s data analytics to further improve our team’s overall operational metrics. I also dedicate this time earlier in my work day to accomplishing any special projects assigned to me, such as process improvements, innovations, employee engagement work, and much more. 5:00 pm – Client meetings Whenever I have client meetings, it’s normally during this time. 5 pm in Makati City is first thing in the morning for our clients in Europe. 6:00 pm – Dinner Over dinner, I take the time to catch up with my colleagues and friends. Sometimes we head out to grab dinner at one of the nearby restaurants or we eat together in the OpenText cafeteria. No matter where we are, I always enjoy taking the time to pause and enjoy a little chitchat while we share our food. 7:00 pm – Meeting with co-leads and my senior manager I spend time working with my senior manager and co- leads each day, thinking about ways we can improve as a team. During this time, we brainstorm, debate, learn from each other, and ultimately make priority-based decisions to benefit our team and clients. I love this group! They are my support system. 8:00 pm – Plan out OpenText Philippines social activities One of the best parts about being an OpenText employee is that our company balances out work with different fun activities and events year-round.  Through these initiatives we are able to showcase our different talents: singing, dancing, making art, or playing sports. You name the activity, we have it! A few of my favorites are the annual Corporate-Kick Off event, off-site team building, Halloween celebrations, the Year-End Party and Sports Fest. I’ve been actively involved with a number of these initiatives as either a performer or organizer and I’ve enjoyed every part of it. Here are a few photos from the celebrations I’ve been part of:     The pictures say it all: OpenText is indeed the best place to work! 9:00 pm – Coaching and touching base with team members I have a relatively small team and I see to it that I’m able to engage with every team member each day. This gives me the opportunity to see what everyone is working on and to make sure we can address any issues. I’ve found that challenges of all kinds are easier to deal with when you have clear channels of communication with your team. 10:00 pm – Heading Home My husband picks me up from work every day. While travelling home, we spend our time having a late snack and catching up on each other’s day! As you can see, OpenText is a busy and exciting place to be. While I have a lot of responsibilities to fulfill at work, I always look forward to the next day as I enjoy every moment of it. OpenText is my second home and my colleagues are my family away from home. — Find out more about working at OpenText and view current opportunities by visiting our Careers Page.

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Patricia’s OpenText Story: Finding My Fit

Meet Patricia Buenaflor, Senior Mapping Analyst, based in the Philippines. Patricia joined OpenText straight out of college. Six years later, Patricia reflects on her career journey and the path she took to achieve growth and success. Finding the right career path I joined the OpenText team as a Mapping Developer, building out application integration maps for clients to transfer data between our customers and their trading partners. In my role, I worked closely with the technical analysts on our team and learned that this was the area I really wanted to be working in. In addition to experiencing the technical side, as an analyst, I would have the chance to understand and experience the business side of things more fully. After a year at OpenText, I was given the opportunity to become a Mapping Analyst, and my daily work changed. I was now working on the other side of the mapping team spectrum – gathering and validating client requirements to hand over to the mapping developers. Opportunities for travel and growth My career change paid off! Since I had gained end-to-end experience as both a developer and an analyst, I was picked to join and help form the Quick Response Team in Manila. This is a specialist team able to carry out quick end-to-end fixes: from analysis to development to deployment. It was challenging and it pushed me to learn new skills. I was then sent to the UK to share my knowledge with OpenText colleagues in Reading. I spent six amazing months in the UK before returning to Manila, where the opportunities kept coming! The management team believed in me and I was promoted to a Senior Analyst role and team lead for our Non-Retail Analysis team, composed of 25 people. Becoming a leader This new role was a big stretch for me. I was used to doing more technical work, not managing people! But thanks to my family, my colleagues, and my managers, I gained confidence and took on the bigger responsibility. It has been a great experience – it’s fulfilling to be able to help and mentor others. It’s such a joy to see others grow under my watch. My growth with OpenText has helped me learn a number of things. Most importantly though, I now know not to be afraid to push myself outside of my comfort zone, as this has been my ticket to personal growth and success. And now, as a new door opens yet again, I’m preparing to take on a new role as Supervisor for Professional Services Mapping. I’m very excited to see what else I can bring to the table here at OpenText. — Interested in starting your own OpenText journey? Take a look at our Careers page for more information and to view current opportunities.

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From Intern to Full-Time: My Career Journey with OpenText

Piyush Aswani has had an exciting career journey with OpenText: from intern to full-time developer, and from his home town to Hyderabad and then to Bangalore. Here Piyush shares what his OpenText experience has been like to date. — I joined OpenText as an intern on Monday, February 2, 2015. It was my first job and I was so excited to move to Hyderabad and start my career in software. My internship program ran for around two months, during which time I learned a lot and made many new friends. Living in Hyderabad was an exciting new phase of my life. Hyderabad was close to my home town and filled with people I knew. At the end of my internship, I was asked to interview for a full-time Software Engineer position with OpenText at the Bangalore office. After clearing two technical interviews, I got the position! Getting the job was exciting – but there were a lot of other emotions there too. Moving to Bangalore was a bit of a scary thought as I’m not always comfortable with new people right away and I felt like I would have to start all over again making friends. However, I could see from my experience as an intern that I would gain many chances to grow professionally with this organization. Moving to Bangalore to work as a developer would be a huge step forward in my career. I decided to make the move and launch my full-time career with OpenText. It was worth the risk. I have been working and learning in Bangalore for one and a half years now. My colleagues made me feel at home here right away. The people I work with were so friendly right from the beginning, and this team has become like a second family to me.  OpenText is a home away from home, and every day is a joy to come in to work. I am now part of a committee that organizes activities for colleagues outside of work too, which helps me to meet even more people from around the organization! All in all, my experience with OpenText has been a positive one. I’ve learned so much about how an organization functions and the skills I need to be a success in my life and career – all while meeting new people, breaking through my comfort zone, and getting to know an amazing new city that I now call home. I’m looking forward to seeing what’s next for me at OpenText! Are you looking for a new adventure and a great place to grow your career? Visit our Careers site to find out more and take a look at the current opportunities available.

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A Day in the Life of an OpenText Account Development Representative

User Experience

Anita Pejkovic, an Account Development Representative (ADR) based out of our Waterloo headquarters, offers a snapshot into working at OpenText. Here’s a typical day in the life of an ADR, as described by Anita: 6:30 am – Rise and shine I check my emails first thing in the morning. Since I cover the West Coast of the US, the time difference means that there’s always something in my inbox first thing. 7:00 am – Get ready for the day! Our office is business casual, which makes it comfortable and easy to get ready each morning – so I can just focus on making that perfect cup of morning coffee. 8:30 am – Arrive at work and begin to call prospects Our team starts the day by making calls at the same time in a light, fun, and motivating atmosphere. Having co-workers “creating noise” as well allows for a driven environment where you can feed off of each other’s energy. 10:00 am – Prospecting follow up and coffee break During this time, I do all my follow-up emails. Completing this task early in the day ensures my emails will be one of the first in the prospect’s inbox (due to the time difference on the West coast) and it complements the phone call or voice mail I just left. Oh yeah, I typically take a quick coffee break around this time! How spoiled are we to have Starbucks machines at work? 11:00 am – Calls with Account Executives I’ve learned a lot from the Account Executives I work with – they share best practices on how to manage and really own the work I do. Our calls typically cover prospecting efforts, follow-up contacts, new projects, ongoing initiatives, unique ways to approach accounts, and weekend plans. 1:00 pm – Lunch at Café-O Somewhere between 1 and 2 pm, I take a break for lunch. OpenText has THE best lunch options. If you’re buying lunch, the options are endless. The café always has a ton of choices available at a great price. There are made-to-order sandwiches or wraps; custom stir-frys, taco bowls, or pastas; daily soups; a variety of pre-made salads; rotating entrees; and a number of other favourites available every day. 2:00 pm – Research and account development After chatting with my Account Executives, I have a solid direction to focus my energy on for the remainder of the day. I’m ready to start digging! At this point, I map out my “relationship footprint” for a particular account and strategically plan how to leverage my footprint to prospect new efforts. 3:45 pm – Ping-Pong break My co-workers are better than me by far, but practice makes perfect. One day, I will beat them! 4:00 pm – Prepare for the next day I usually wrap up my current work day by preparing for the following one. Whether it’s setting up calls for the next morning, organizing account follow up, or gathering contacts to invite to an event, staying on top of your next day is important in this role. 5 pm – Heading home I pick a “ride home” playlist on my iPod and relax to my favorite tunes on my short drive home. Later in the evening, I’ll train in martial arts, as I do most nights, and then spend some time relaxing with my family before starting it all over again!     Does Anita’s role and work life sound appealing? We’re currently hiring talented and outgoing individuals like Anita for Account Development Representative and Account Development Manager positions around the globe. Take a look at opportunities on our Careers site:  http://ow.ly/wKGN306TUqt

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Building a Software Sales Career

Fast track to sales…               I joined the OpenText team in 2003.  My first lead-generation role involved “farming” the existing customer base to identify and progress opportunities. I would also nurture new prospect accounts to discover potential projects where OpenText could support a customer’s business goals. Initially working with several Account Executives, I had the chance to observe different styles and approaches to sales and customer experience. In this role, I learned all the key skills for digital solution selling. Within two years, I was closing deals on behalf of the Account Executives.  I had effectively been given the responsibility to work with customers inside the decision-making cycle – from finding the opportunity all the way through to getting contracts signed. Strength to strength I’m now a Senior Account Executive within our Enterprise team, responsible for a number of key accounts.  My objective is to drive additional revenue and expand the OpenText footprint across some of our largest customers. This involves managing direct relationships with my accounts and also the development and management of partnerships with third-party organisations – ranging from global consultancies to local companies with domain expertise. I have been able to consistently hit annual targets (once being the top global license generator!) and have been fortunate enough to attend a number of our Sales Achiever’s club trips awarded to OpenText’s top performing sales people. Whirlwind learning with the support of a great team! I’ve been lucky enough to work with some brilliant colleagues at OpenText – people who know their jobs inside-out and who are also genuinely great fun to work alongside. The company has grown very quickly and we continue to develop our products and solutions offerings for our customers.  I’m learning all the time and it’s the team around me which has made my time at OpenText so enjoyable and truly contributed to my success.   Article by Nick Lund, Senior Account Executive   — Interested in Nick’s journey? Looking to join our winning team? We currently have Account Development Representative and Account Development Manager positions available globally, that can fast track your career in sales or marketing. Take a look at our current opportunities.

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The Key Ingredients for a Winning Development Team

Careers

The Core Product team at OpenText has achieved some pretty remarkable feats. In just over a year, the Core team built North America’s first multi-tenant SaaS cloud application from start to finish. After that, they spent the next year deploying new releases on a monthly basis. How did the Core team deliver on these ambitious plans? Read on to find out: Most of the Core team works out of OpenText headquarters in Waterloo, Canada. The Core team’s space is personalized in a way that feels more start-up than corporate. Filled with open-concept meeting spaces, comfortable couches, and filled with cardboard cut-outs of movie characters; the space is far from typical. The Waterloo office also features a Ping-Pong table, games room, acres of green space and walking trails, sports teams, and more. While the space is great, it isn’t the puzzle piece that drives the Core team’s performance. What really makes the team shine is simple, but hard to achieve: the personalities of the Core team member’s work together to form a positive, high-efficiency team dynamic. What does this dynamic look like and how does it work? Firstly, the team excels because they work hard and stay humble. Secondly, team members describe how they feel supported by one another and accomplish their goals as a group. “We push each other to be better,” explains Mike Bergsma, Senior Developer. They also support each other. Ian Fox, an intern from the University of Waterloo who has been with OpenText for three continuous work terms as a Developer, explains that when an upgrade had a hiccup that needed to be fixed, the team banded together and stayed late to get the job done. Further to working hard and lending a hand, the other winning ingredient for the Core team is making sure to find time to joke around and have a good time at work. “On the Core team, colleagues feel more like friends than acquaintances or co-workers,” says Jay Weir, Senior Product Communications Specialist. Shane Gautreau, a Senior Developer on the team, summarizes the magic perfectly: “Our team works hard, but we don’t take ourselves too seriously and we help one another out. We’ve probably struck the perfect balance between work and play.” Visit our Careers page to find out more about OpenText culture and explore current opportunities.

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New Graduate Finds his Calling as an OpenText Consultant

Consultant OpenText Germany

Like many new graduates fresh out of university, Benjamin Panzer didn’t have a clear concept of the type of work he wanted to do. A self-described “explorer type”, Benjamin did, however, have an idea of the types of things that he valued in an employment opportunity: the ability to learn every day, an opportunity for career growth, and the chance to voice his ideas. At a career fair, Benjamin was introduced to OpenText. He explains, “From the very start of the conversation with OpenText, I felt that the spirit and open mind set of the organization, and the room for opportunity to develop personally and professionally, made this company appear to be exactly what I had been looking for.” Three and a half years later, Benjamin feels that his initial outlook on OpenText was spot on. Benjamin has thrived in the unique global environment, and in a short time has been promoted from Junior Consultant to Consultant within the Professional Services function of the organization. He chalks this down, in part, to our organization’s global scale and Canadian roots, which motivate him. “The very best thing about OpenText for me is that it’s the perfect combination of several global influences. The German mentality of high commitment, teamwork, and almost familial culture; combined with the global perspective, as well as the Canadian and American spirit of facing challenges head on and getting things done.” Benjamin also appreciates the location of the OpenText Grasbrunn office. It’s very close to Munich and the Alps, so Benjamin is able to enjoy city life and outdoor activities with friends: skiing, snowboarding, hiking, and enjoying the beautiful landscape. The office culture in Grasbrunn is also appealing to Benjamin. “When you enter our Grasbrunn office you will notice the open culture, open minds, and the high volume of great ideas. It’s a place of engagement, but also a place to just feel appreciated and acknowledged by your colleagues. We have great areas to have a chat or a delicious coffee together. This environment provides the foundation for our winning teams to succeed.” Visit our Careers pages to find out more about Consulting at OpenText and the global opportunities currently available.

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