Fred Sass

Fred Sass
Fred is the Senior Director of Product Marketing for Portfolio products. Among other things, he oversees marketing for the former Hummingbird solutions including eDOCS and Connectivity.

eDOCS at Enterprise World 2017: Some Must-See Sessions

ECD

The OpenText eDOCS team is looking forward to seeing you at Enterprise World from July 10-13 in Toronto, Canada. Enterprise World is always a great opportunity to: Learn about upcoming eDOCS product releases Get practical tips for getting more out of your eDOCS work environment Interact with industry peers to understand common problems and solutions Our lineup of sessions is taking shape – and I wanted to take this opportunity to give you a sneak peek into a few notable ones. The Road Ahead: eDOCS Product Strategy and Direction – Join Larry Roy and Kim Heyde from eDOCS Product Management for a discussion about market and industry trends that are driving the vision and roadmap for both on-premises and cloud deployments of eDOCS DM and our optional modules. Learn where eDOCS is headed! Ask the eDOCS Experts – Join our experts from eDOCS Customer Support as they highlight solutions to the most common technical support issues. Bring your questions along and ask the experts! What’s New in eDOCS 16? – Earlier this year, the launch of eDOCS 16.1 brought a host of functionality from FlexFolders to streamlined administration in the DM Management Studio. With release 16.2 we’re adding InfoCenter which is a modern “tiled” UI that is highly customizable. Learn more about these latest features and what they can mean for your business. Upgrading your Work Environment to eDOCS DM 16 – Are you running an old version of eDOCS? If so, you’re missing out on a host of innovations to make your work environment more secure, flexible, and collaborative. Join this session to learn why it’s time to upgrade and to gain some practical tips and tricks on the upgrading process. Records Management: Are you Ready? Meet Changing Regulatory Requirements with eDOCS – Regulations such as Sarbanes Oxley, Dodd-Frank, HIPAA, the new GDPR, MiFID II, and New York’s DFS Cyber regulation have intensified the focus on recordkeeping and Records Management practices. Join this session to learn how these regulations will impact you and how eDOCS helps you comply. Email Filing: Stop Wasting Time! Let eDOCS Email Filing Do the Work for You – We’re bringing simplicity to a whole new level! With our new release of Email Filing V5.0, we make it painless for administrators and users to truly improve their efficiency while reducing risk—in less time than ever before. Take back your day by learning how to implement these new and easy-to-use 5.0 features! Click here for more details about attending. See you in Toronto!    

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Finding the Right Information in your Stockpiled Content

content search

Where did that document go? If you’re like me, one of the most frustrating things in your workday is searching for some piece of information that you’re sure you have, but is just out of your grasp.  Is it in my email?  Did I put that in the team folder?  Which folder? Is it archived? A report by Hyperion Group confirms that a major barrier to adopting Enterprise Content Management (ECM) systems is that users find it too difficult to locate documents (Source: Hyperion Research, MarketView Report 2016). Content needs to be findable Organizations continue to create a massive amount of content – from contracts to engineering drawings, email messages, images, and much more. For the most part, ECM systems have brought good rigor to collecting and storing content – and applying basic metadata to aid in classification and retrieval. So why can’t I find that document – even using the search function? Well, it could be a couple of things. The metadata captured from the user when submitting the document to the repository was limited. Over time, terminology has changed – and the metadata associated with the document has become less meaningful (e.g. you’re searching for “terminations” but the content was originally classified as “layoffs”) New approach required For searches to be effective, an investment into organizing your content must be made. And this can’t just be forcing your staff to fill out more metadata fields when they submit a document to the system. Fortunately, there have been many advancements in software that can automate the capture of metadata in order to augment the findability of information. I really believe that this promises to be the next leap forward that will drive user adoption of ECM systems and make ECM an indispensable tool rather than an obligation that is mandated from management. Beyond structured metadata Take for example OpenText™ eDOCS which can be paired with OpenText™ Content Analytics to dramatically improve the content search experience.  It’s all about using technology to automate the remediation of metadata. It can be as simple as using metadata to coalesce all kinds of content (e.g. “find all contracts for vendor ACME”).  But it’s also about going beyond structural metadata (e.g. title, date) and leveraging semantic metadata.  By this, I mean things like: Similarity analysis that enables you to find similar documents for any document Sentiment analysis that addresses what one might think of as subjective things like the tonality of an item (e.g. negative opinions). Companies are investing in these sorts of technologies in order to unlock business value from stockpiled content by applying automation to the capture of inferred metadata. These companies are at the forefront of driving adoption of ECM systems by appealing to that most basic need – i.e. making your content more findable. Visit our microsite to learn more.

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