Amy Perry

Amy Perry
Amy Perry is the Director of Product Marketing for fax and secure messaging solutions with OpenText Business Network. Her 20 year career has crossed between Product Management and Product Marketing in the CPG and software industries.

Q&A with Forrester Senior Analyst Heidi Shey: Secure Information Exchange in the Digital Age

Forrester

Forrester Senior Analyst Heidi Shey recently joined OpenText to discuss how secure information exchange can help your organization seize its digital future.  As a follow up to the webinar, Why Secure Information Exchange is Critical for Digital Transformation, Heidi shared more insight into the common questions asked about digital transformation – and how you can be successful in your journey. Q:  How is digital transformation changing the way organizations think about, share, use, and store documents? Shey:  Digital transformation changes both customer and employee expectations, which in turn changes how organizations must think about information and document handling. Customers expect more and faster ways of discovering information, as well as sharing their information with you. Employees have the expectation of getting the information and tools they need to do their jobs anytime and anywhere, so that they can be productive. The information contained within documents is only useful if someone is able to use it, and use it appropriately. Digital transformation has organizations thinking about who should have access, defining what constitutes sensitive information, as well as considering compliance for handling personal information. Q:  How is the way that organizations exchange information changing due to transformation? Shey:  In many ways, it hasn’t fully changed, which is part of the challenge for securing this information. Employees naturally turn toward using common methods of exchanging information, like email, USB drives, and consumer file sharing services. The result is that the organization often has no visibility into how information is flowing and where it is stored, and the movement of this information using these methods is not secure. There are also cases where organizations do bring in enterprise technology for employees to use to exchange information securely, but if this tool doesn’t align with how employees work or causes unnecessary friction, employees may not use it, or find ways around it instead. Organizations should seek solutions that are easy to use and easily accessible, which will facilitate greater adoption and eliminate risky and unsecure workarounds. Q:  With the need for information to be available 24x7x365 and sharable across multiple platforms, devices, and applications, what must organizations keep in mind when exchanging information? Shey:  A lack of control in protecting your sensitive information will undermine your efforts for availability and accessibility of this information by placing your company at risk of a breach. This could be a data breach of personal information or intellectual property; a breach of the terms of a business partner contract that stipulates how data must be handled; or noncompliance with relevant security and privacy requirements and regulations. Proper authorization for access to information is critical, as are capabilities to audit information exchange and usage. And as much as we would like to think we have everything under our control, accidental data loss may happen. You must also have a plan in advance for what to do in case of a breach. Q:  Can you offer some best practices for effective, compliant, and secure information exchange? Shey: You must understand your data first. Identify what types of information the business needs to exchange, and why, to comprehend its value. This helps to determine the appropriate level of effort and investment required to protect and exchange it responsibly, and the risks of not doing so. Identify how this information needs to flow — who and what systems and applications need access and why — to optimize efficiency and productivity. Identify what types of information are sensitive, and define sensitive data for your organization, to gain a better handle over how you should protect and control this information and how employees should handle or use this information. This goes beyond understanding your compliance requirements for security and privacy; for example, an executive’s travel itinerary, a marketing strategy plan, and other types of intellectual property are all examples of sensitive information, too. Q:  What role does faxing, either on-premises, cloud-based or hybrid, play? Shey:  Documents printed out on paper can easily fall into the wrong hands, get lost, or be disposed of improperly. With digital documents, we can track and take measures to appropriately control and handle sensitive information. An electronic fax solution can help to eliminate the risks of traditional, paper-based faxing while supporting the organization in its digital transformation efforts for their business environment. I see both on-premises and cloud-based fax as viable deployment options for the enterprise based on their IT and risk management strategy. Flexible deployment options are necessary. Some organizations are moving fast to the cloud, some have a preference for keeping certain applications and systems on-premises, and others seek a more hybrid approach. There’s no right or wrong here; they are just different approaches that require different security strategies. Watch this webinar featuring Forrester Senior Analyst Heidi Shey and learn how secure information exchange solutions can help your organization seize its digital future.

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The 3 Most Asked Questions about Fax Technology in Healthcare

healthcare

Freshly back from HIMSS 2017, I spent some time reflecting on the rich conversations that I had with tradeshow attendees. These top three questions were so consistent among the conversations that I wanted to share them, just in case you missed them at HIMSS: Q: How are healthcare organizations using fax solutions to save costs or be more efficient?  A:  Two words: Simplify and Optimize. Fax and paper continue to dominate patient information exchange, accounting for as much as 90% of all exchanges. First, it’s important to simplify their faxing by eliminating the security and compliance risk of standalone fax machines and manual faxing and replace them with a secure, digital fax solution. This eliminates unnecessary paper and the costly, time-consuming task of manual faxing. Second, healthcare organizations should optimize their faxing by integrating their digital fax solution with Electronic MR systems, MFP devices, document management systems or other healthcare applications. By integrating electronic fax with the devices and applications they use the most, healthcare providers get access to the right patient information when they need it and where they need it. Q:  What trends are you seeing with fax technology in healthcare? A:  There are 2 major trends in healthcare today:  Fax volumes are rising (yes, you heard me right) and hybrid fax deployments.  First, fax volumes are rising.  As more patients enter the health system, attributed to more people having affordable access to healthcare and the healthcare needs of the aging population, fax volumes increase, too. The second trend is the shift to hybrid fax deployments, which combine an on-premises fax server with cloud-based fax transmission. Hybrid fax deployments are becoming more and more popular because they simplify existing on-premises fax server deployments and allow healthcare organizations to leverage the cloud for just the transmission of the fax. In addition to simplifying the deployment, the on-premises fax server keeps its integrations with EMR systems, MFP devices, and other healthcare applications and there is no change to the user experience or established patient information exchange workflows. Q:  Where is fax technology headed and how is OpenText innovating in healthcare? A:  As other forms of patient information exchange develop, such as Direct messaging and other forms of electronic exchange, it’s important that fax technology evolve to coexist with these new forms of exchange because fax is so deeply rooted in healthcare. When fax coexists with other forms of exchange, it allows healthcare organizations to begin to transition to new forms of exchange at their own pace, or as importantly, at the pace of other providers in the healthcare continuum, with minimal or no change to the user experience (or better yet, make the user experience better!). For example, OpenText has recently launched an innovative healthcare solution that combines fax and Direct messaging in a single solution, allowing healthcare organization to convert an outbound fax to a Direct message whenever possible with no change to how they send a fax today. I’m already looking forward to HIMSS 2018 and the great conversations we will have then!

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GDPR. An Opportunity More Than a Threat for B2B Companies?

GDPR

The EU’s General Data Protection Regulation (GDPR) is definitely a game changer – but perhaps not in the way you think. A great deal has already been written about the stringent obligations – and hefty fines – it places on organizations managing the personal data of EU citizens. Much less has been made of its other stated aim: To facilitate the exchange of information for businesses that operate in the EU. But the GDPR is not limited to only EU companies, so… how best to capture the opportunity within GDPR implementation? An opportunity? Really?!! It’s easy to focus on the amount of change – at an organizational, technical and process level – that every company will need to undertake to get ready for the May 2018 deadline. But, that is to overlook the bigger picture. GDPR is explicitly designed to harmonize data security and privacy laws across Europe. This is, by far, the most far-reaching legislation of its type ever attempted. It represents a single data protection approach for 28 trading countries and, indeed, beyond. As all companies that hold personal data on EU citizens must comply – and let’s face it, today that’s pretty much everyone – the success of GDPR is very likely to make it a global standard by default. To date, organizations have not addressed their data protection and privacy risks in a consistent way. GDPR now makes this essential. The opportunity arises when you see this as more than simply a compliance issue. As PA Consulting suggests, companies “can take a more business- and customer-centric approach that will allow them to explore how they can manage personal data to help make more informed decisions and create a better experience for their customers”. Understanding GDPR There are really two core elements to the obligations of B2B companies under the GDPR. The first is to store and manage personal data in a way that it’s always quickly accessible for the data subject and is removable if required. For B2B organizations, you must remember that, for the GDPR, personal data means data about individuals, including your customers, suppliers and service providers. It also covers how and why you exchange personal data within your supply chain or trading partner network. Secondly, personal data must be defended and secure at all times – in transit or while at rest.  The International Association of Privacy Professionals recommends some of the security actions to undertake include: The pseudonymization and encryption of personal data The ability to ensure the on-going confidentiality, integrity, availability and resilience of processing systems and services The ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident A process for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing A focus on technical infrastructure It’s clear that the correct technical infrastructure has a key role to play when implementing the GDPR. Organizations will really struggle if they continue to hold silos of information. Instead, they must have a clear end-to-end view of all the personal data they hold. This is both structured and unstructured data – everything from emails and social media behaviors to contracts or service documentation. This does require a significant change in thinking. Organizations will need to introduce Privacy-by-Design and Data Protection-by-Design as core foundations of their infrastructure. These strategies have been at the heart of solution development at OpenText for years. The OpenText™ Business Network portfolio of solutions – including OpenText™ Trading Grid Messaging Service, OpenText™ Active Applications, OpenText™ Managed Services, and OpenText™ Fax Solutions – include the highest security standards, encryption and best practices. These solutions enable the processing and exchange of information with comprehensive encryption to mitigate risks associated with the processing of sensitive data. Rigorously auditing, testing and enforcing compliance with security regulations such as the GDPR across extended and sophisticated supply chains is a fundamental part of OpenText operations. For example, the OpenText™ Cloud Fax network is an environment made up of connectivity protocols that keep customers aligned with the most pertinent regulatory and compliance mandates.  With options including secure web connections via TLS and HTTPS or VPN connections, organizations remain securely connected to the OpenText Cloud and privacy is maintained. With encryption at rest and in transit, content is securely protected where it rests or on the move. Keep calm. Carry on. The good news is that GDPR is not meant to cripple you as a business – quite the opposite. But, it does demand a much more proactive and consistent approach to data protection. For B2B organizations, that really doesn’t have to be a threat. Almost every organization has Digital Transformation at the heart of its business strategy. Almost every organization is looking for ways to optimize the value of the data it holds. In this context, GDPR can be seen as a legal framework to make this happen. Now, there’s an opportunity! Learn more about OpenText’s secure information exchange solutions. Watch the webinar with Digital Clarity Group and learn how the GDPR will transform business practices across the organization.

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The Provider Path to Better Care Coordination

healthcare

The healthcare experts at OpenText are excited for HIMSS17 to share with health IT gurus a vision for better care coordination by optimizing patient information exchange. The holy grail of better care coordination – and interoperability – is the secure exchange of information that results in better quality care and an improved experience for the patient, all delivered at lower cost. However, this goal is still elusive for most providers. Information systems used by healthcare organizations lock down information as a way to meet privacy requirements, and they do so without the tools that can make access by authenticated users easy and convenient. Historically, standardized approaches to interoperability have left providers with the burden of creating complex and time-consuming 1:1 interfaces to share clinical information with care and business partners. However, recent regulatory incentives, particularly meaningful use, have started to make secure, electronic interoperability a requirement, while value-based contracting and business model changes that put providers at-risk for outcomes have begun to make network interoperability a business imperative. Vendors in collaboration with government are building newly available standards like Direct Messaging, which offer a low-cost, vendor-agnostic, approach to digital information exchange. Care coordination is a complicated dance between providers and any misstep can cause irreparable implications to patient care. While some standards have been put in place to aid in increasing interoperability, low adoption rates in the healthcare community have stagnated real progress. However, transitioning to better forms of exchange by combining such technology as electronic fax, Direct messaging, and other forms of electronic exchange in a single solution increases care coordination across disparate providers. For example, Direct messaging is a way for payers, providers and healthcare systems to securely share information, in a verified environment with unlimited points of connection. It is not a 1:1 model but enables any credentialed physician located anywhere to quickly send patient information to other trusted parties using a Direct address.  Direct is designed to reduce administrative overhead, standardize transactions, and ensure that they occur quickly and securely in an auditable way. As it stands today, better care coordination with standards such as Direct messaging can quickly and positively affect specific use cases, with the most common including: Referrals between organizations and clinicians Discharge summaries and lab results shared between facilities/labs and referring or primary-care providers Sending data to public health organizations Sharing of information upon transitions in care Sharing information with payers for prior authorization of services Direct messaging is an important step towards the goal of an interoperable health system because of its inherent security and simplicity, as well as its low cost. In a network-based care environment, information sharing can help to prevent unnecessary and costly repeat tests and procedures, provide the information needed to create evidence-based care plans, and allow the execution of these plans using the network in the community. Information sharing can help reduce the burden on patients for transferring information, provide convenience when seeking care in multiple settings, and make positive outcomes more likely by reducing complications caused by impaired access to information. However, solutions that provide Direct messaging in addition to other secure, electronic forms of exchange patient information are ideal for greater adoption within healthcare. A single, centralized platform by which to exchange electronic fax, Direct messages, and other forms of electronic exchange are paving the way to better patient care. Want to learn more? Download the IDC Market Spotlight: The Rocky Road to Information Sharing in the Health System for more insights and information from IDC. Join OpenText at HIMSS17 at booth #2929 to see how OpenText can help you achieve better care coordination and ultimately, better patient care.

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Automating Secure Information Exchange to Optimize Processes Across the Enterprise

Information Exchange

Today’s business and economic climate present enormous challenges to organizations. Companies are under increasing pressure to cut costs, streamline processes, and boost efficiency, while improving customer loyalty and strengthening vendor relations. Demands for speed, security, and reliability in communications turn up the pressure. To remain competitive and profitable in this environment, companies have invested in back-end applications to improve business processes and bring them closer to their customers and suppliers. Back-end applications, such as SAP, Oracle and other powerful applications, generate huge volumes of information in the form of documents. These documents provide the roadmap for interactions with customers and suppliers, dictate business cycles, and can determine profitability or failure. As a result, it is crucial for organizations to efficiently and cost-effectively distribute them to their internal and external stakeholders within stringent time constraints. Companies that take advantage of automated production fax and electronic document delivery capabilities to distribute documents can further extend the process efficiencies of applications and devices while reducing costs and improving response times, thus significantly impacting overall business performance. Enter a New Era of Secure Information Exchange Solutions for automating document delivery bridge the gap between generating information in applications and disseminating information so that it flows directly to the people who need it, when they need it. This eliminates time-consuming, error-prone manual processes while increasing productivity. To remain competitive, companies need to be able to quickly, securely, and efficiently disseminate business information to customers and suppliers in an automated and secure way. Integrating back-end systems and secure information exchange solutions provides an automated method to cost-effectively distribute information. Secure information exchange solutions with enterprise-grade faxing takes a centralized and global approach that facilitate the automated, secure, and compliant exchange of business information inside and outside of the organization, from any system or repository, in the cloud, on-premises, or as a hybrid deployment. Everything to do with capturing, controlling, managing and automating business processes related to fax-based information—core fax-driven processes to multi-function device management, email and desktop faxing, fax automation, and compliance and security measures for fax operations—is supported in an effective secure information exchange solution. Driving Value Across the Enterprise Organizations can capitalize on significant cost and efficiency gains by automating fax-dependent business processes as part of their automation strategy. Enterprise fax solutions automate time-intensive, manual, paper-driven processes to reduce paper-based operational costs, increase employee productivity, and decrease the risks associated with unsecure communications. Accelerating business processes. By automating secure information exchange, organizations increase process velocity and accelerate the exchange of business-critical information with anyone, anywhere, with proven and trusted technology. Optimizing the reliability, reach, and cost efficiency of fax-based secure information exchange. Enterprise-grade solutions with process automation close the communication gaps that hinder effective process execution. Cutting the cost of information exchange processes. Automate workflows, accelerate communications, and facilitate compliance with security and records-keeping mandates, all while lowering costs of information exchange, especially as fax-based processes. Additionally, enterprises can significantly reduce the administrative burden of fax-based infrastructure by moving the management of systems to the cloud. Improving flexibility without sacrificing security. The ability to reach customers, business partners, and other stakeholders in a fully automated process. Increasing compliance and security of information. Extending governance policies across all information channels to maintain a fully transparent audit trail and manage the flow of information in a defensible manner strengthens the ability of organizations to confidently address regulatory inquiries and litigation calls. Watch these short videos on information exchange for a deeper perspective or read more about automation of secure information exchange.

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Announcing…The First Cloud Fax Solution Built Specifically for Healthcare

cloud fax

Faxing remains one of the top methods of patient information exchange in healthcare. Despite this dominance, healthcare providers continue to use fax solutions – most notably fax machines – that are a security risk, inefficient and disruptive to workflows, and especially aren’t designed for the unique needs of the healthcare industry. Today, OpenText announced the launch of OpenText™ Fax2Mail for Healthcare, the first cloud fax solution built specifically for the US healthcare industry. This new solution, which combines the reliability of OpenText cloud faxing with an easy-to-use, intuitive portal powered by Kno2TM, brings patient information exchange and clinical workflows together in a single solution. Improving patient information exchange, starting with cloud faxing First and foremost, isn’t it time to get rid of fax machines? The first step is to get providers to move away from paper-and-toner faxing to a digital form with cloud fax. The compliance risks, inefficiency and productivity loss with paper-based, manual faxing are well understood, yet the use of standalone fax machines continues to prevail. Cloud faxing with OpenText Fax2Mail is an easy way to start to transform how patient information is exchanged.  Fax2Mail enables the secure and encrypted electronic exchange of clinical documents, reducing compliance risk associated with paper-based faxing. Fax2Mail eliminates all on-site infrastructure, providing the easiest form of faxing available, allowing you to focus on patient care. More than “just another cloud fax solution” With the introduction of OpenText Fax2Mail for Healthcare, faxing, Direct messaging and other forms of electronic exchange are combined together in a fully compliant, interoperable patient document exchange platform, ultimately, improving patient care.  The new solution includes powerful tools that mirror existing manual workflows and streamlines them, eliminating paper-based and manual patient information exchange to digitize and simplify the document trail and expedite access to patient information. Designed for administrators and clinicians, OpenText Fax2Mail for Healthcare delivers the right patient information to the right provider at the right time. Combing all forms of patient information exchange while digitizing workflows makes this a cloud fax solution like none other in the industry. OpenText Fax2Mail for Healthcare is an easy-to-use, interoperable platform that: Reduces the burden of paper-based and manual healthcare workflows and enables digital transformation in the healthcare industry Combines all forms of information exchange and manages healthcare workflows in a single location with built-in integration to external systems, such as EMRs Enables fully electronic, interoperable, digital patient information exchange to connect with other healthcare providers using any form of common exchange such as fax, Direct messages and electronic document exchange Eliminates fax machines and fax-related onsite infrastructure, software fees, telecom charges and capital costs Learn more about OpenText Fax2Mail for Healthcare.

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Secure Information Exchange – Forgotten in your Digital Transformation Strategy?

secure information exchange

Regardless of the widget your organization makes or service it provides, at the very core of every organization is the information that fuels its decisions and ultimately, its success. And that information exchange between an ecosystem of connected customers, suppliers, and business partners must be secure With information as the currency of the digital economy, organizations don’t succeed just based on size, scale, access to resources, or geographic presence—it’s the degree to which they can take advantage of information to innovate and grow. It’s critical that organizations connect business processes across their ecosystem, and secure the information flows that support those processes. Not only is this essential for business continuity, it’s a must for efficiency and productivity in a hyper-competitive digital economy. As more and more organizations adopt a digital transformation strategy, a key component to remember is the transformation of how information is securely exchanged. Digitization must include tools for secure information exchange that support operational gains while improving agility, employee productivity, and higher levels of compliance to reduce risk. While many organizations have sophisticated systems in place to exchange raw data, large files, and many forms of content, there is one technology that continues to persist in every corner of the world: fax. Despite being a 150+ year old technology (yes, it’s true!), faxing has remained a steadfast communication method that provides a direct and secure path for exchanging information. Organizations which do not have a digital transformation strategy that includes a secure information exchange component stand the risk of inefficiency, higher costs, slower gains and lower productivity, as well as security and compliance risks. As an integral part of secure information exchange solutions, electronic fax servers and services are designed to integrate with back-end systems to facilitate the secure exchange of content to and from those applications. Some considerations when choosing an electronic fax solution include determining the needs of the business, process or workflows and evaluating vendor capabilities that fit your needs. While most electronic fax solutions are alike in their core functionality (sending/receiving from email, centralized fax management, tracking and reporting), be sure to choose a vendor that your organization can truly consider a trusted partner, vested in your success as much as you are. Not all vendors are alike, in both capabilities and vision. Seek vendors with advanced, proven functionality, and those which are able to demonstrate a vision that supports your goals and aligns with your digital transformation journey. Ideally, seek a vendor that has capabilities that include but are broader than secure information exchange solutions:  a vendor that can ultimately help you transform your organization to support a fully integrated Enterprise Information Management (EIM) platform to help you on your journey to digital transformation and create a better way to work. Base your secure information exchange strategy on digital, enterprise-grade fax solutions. Then build a robust communication ecosystem that is integrated and automated to reduce risk, enable compliance, and accelerated time to revenue. Whether you choose an on-premises, cloud-based, or hybrid model, secure information exchange can transform your business.

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Watch out Legal Industry – OpenText Fax Solutions is Coming to ILTACON 2016

legal industry fax solutions

Like Mark Twain, the death of fax has been greatly exaggerated – especially for legal industry fax solutions. Legal firms throughout the world are using fax daily to send and receive confidential documents with clients, other attorneys and the courts. However, relying on traditional fax machines is inefficient, expensive and lacks the security required of modern legal communications. The legal industries – both law firms and in-house counsel – need a cost-effective and secure means that enables them to deploy the fax communication they require and increase the efficiency and productivity of their staff. Electronic and cloud-based fax solutions provide a range of features to law firms that extend the potential of their fax capabilities. The importance of fax within the worldwide legal industries is easy to understate. Yet, it still has a legal stature absent from email. When litigators have an affidavit signature to get back for last minute filing, they fax it. When lawyers need a client signature on a document before close of play, they fax it. Many courts still prefer – and sometimes require – fax to other forms of communication. Some jurisdictions allow ‘fax filing’ to ensure deadlines are met before paper-based documents are delivered. As unbelievable as it may sound, it is still not uncommon for insurance companies and banks to require fax as they limit email usage within their staff. In many rural areas of developed countries, as well as emerging nations, courts lack the technical infrastructure to adopt sophisticated digital communication solutions, and fax – a technology more than 150 years old– continues to thrive. In all of these instances, lawyers will tell you they use fax simply just because it ‘works’. The shortcomings of traditional fax machines, however, are well understood. The process of going to a machine and waiting while a fax is sent is inefficient and makes lawyers and paralegals less productive. Although a fax is secure while being transmitted, it is vulnerable when it is printed at the receiving end or simply left on the fax machine to send. It offers little of the reporting and auditing needed to ensure regulatory compliance or proof of delivery. The cost of dedicated analog phone lines alone makes traditional fax expensive. As importantly, a traditional fax machine is a standalone communication device: it provides no integration with your other communications solutions or back-end systems, such as document management, e-discovery, billing and accounting. In fact, it can provide an unwanted challenge for firms transitioning to a fully IP telephony and computing environment. The introduction of electronic fax solutions – such as OpenText™ RightFax – does more than eliminate the shortcomings of traditional fax. It allows law firms to integrate and customize faxing capabilities into wider e-discovery, document management and business workflows. For practices and firms that want to eliminate on-premises infrastructure and leverage cloud technology, cloud-based fax services – such as OpenText™ Fax2Mail – provide a secure, cost-effective approach to managing fax traffic. OpenText™ Enterprise Fax Solutions – RightFax and Fax2Mail – will be joining our  OpenText™ eDOCS and OpenText™ Recommind friends at ILTACON 2016. Join us there to see how secure information exchange protects content and reduces risk.

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A Modern Approach to an Essential Solution: Which Fax Deployment Model is Best for you?

Enterprise fax solutions

Are you ready to upgrade your current fax solution to not just a new but a better way to send, receive and manage faxes? Do you have workflows that are fax-dependent and realize it’s time to make those workflows as efficient and cost-effective as possible? Whether you are eliminating fax machines (finally!) or upgrading to an enterprise fax solution, understanding your deployment options is an important step. Many organizations are beginning to choose IT solutions based on preferred method of deployment. Some organizations want all IT systems to reside in-house or “on-premises.” Others want to leverage the cloud as much as possible to outsource all (or as many as possible) IT activities. An increasingly popular alternative is hybrid solutions, in which part of a software system resides on-premises, but some components are outsourced for efficiency. Enterprise fax solutions are available as on-premises, cloud and hybrid deployment options. But which one is best for your organization? Below are some of the decision factors and business needs that drive each of the deployment models: On-Premises Fax Servers: A fax server is deployed in-house and typically requires the most IT management and resources. Strengths of on-premises deployments include: you completely own and control the environment, data storage and location of the data; typically highly configurable and customizable with strong integration options; includes options for high availability and disaster recovery. On-premises fax server solutions are best when: You have complex integration or security requirements You seek to avoid fax volume/user charges You want to leverage economies of scale You require full control over data storage & ownership You wish to harness your own IT bench strength You are not looking to outsource Cloud Fax Services:  Cloud fax services are part of a pure service deployment model, with no fax software, hardware or telephony required to reside at your site. Faxes are sent and received via email. Strengths of cloud deployments include: fastest and easiest deployment, limited resources required, pay only for what you use, Web Services APIs typically available for integrations, unlimited and instantly scalable capacity, no busy signals, built-in redundancy and automatic failover for faxing. Cloud-based fax solutions are best when: You need to deploy rapidly You seek fast and flexible scalability You want multi-site redundancy for failover and disaster recovery You need or want to outsource fax telephony You have little or over-subscribed IT bench strength You are looking for uptime and telephony SLAs You have a corporate mandate to outsource or “move to the cloud” Hybrid Fax Solutions: In hybrid fax deployments, the fax server software resides at your site (on-premises) and fax transmission is provided as a service (in the cloud). The key strength of hybrid solutions is that the service portion typically includes eliminating the connection of the fax server to the telephone network, often the most complex and confusing part of deploying fax solutions, which in turn removes this responsibility from your IT and telecommunications staff. Other strengths include: all the benefits of an on-premises fax server (ownership, data storage and location, integration capabilities, etc) with the ability to leverage the strength of cloud faxing (flexibility, scalability, no busy signals, built-in disaster recovery and automatic failover for fax transmissions). Hybrid fax solutions are best when: You have complex integration or security requirements You require full control over data storage and ownership You seek fast and flexible scalability You need or want to outsource fax telephony You are looking for telephony SLAs You outsource as it makes sense Still not sure which fax solution deployment model is best for you? OpenText can help.With the best on-premises, cloud and hybrid options in the industry, OpenText has a solution for you.  Learn more.

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OpenText RightFax Certified With Swisscom VoIP Gate

Rightfax

The convergence of data and communications networks via the Internet Protocol (IP) is occurring at an ever-increasing pace. With many government mandates in place to replace analog phone lines with IP telephony, organizations are looking to consolidate equipment and streamline management and administration overhead. The objectives behind this consolidation are simple: reduce IT infrastructure costs and manage all data and communication applications more efficiently. As communication technology is quickly standardizing on IP, there is a natural overlap between those applications that rely on a traditional circuit-switched communications backbone and the evolving IP-based environments. The challenge for organizations is to fully understand how network applications distributed over an enterprise, such as RightFax, can take advantage of newer IP-based approaches to data communications. OpenText™ RightFax Certified by Swisscom using VoIP Gate Swisscom, along with technology partner Inter-Ibex, have eliminated the guesswork of interoperability between OpenText RightFax and Swisscom VoIP Gate by certifying the two solutions together. The powerful combination of Swisscom IP communications and RightFax provides a seamless solution for Fax over IP (FoIP). It ensures that the telephony features operate smoothly during the migration from TDM to SIP technology. Certifications are a crucial aspect of technology and perform a necessary gatekeeping function to ensure that disparate technologies are able to interact with crucial software and applications. Benefits of Swisscom VoIP Gate and RightFax Organizations that are adopting an IP telephony environment may further streamline their messaging infrastructure and enhance the benefits of their existing RightFax fax server by enabling it to support FoIP. COST SAVINGS Future proof both IP communications and FoIP faxing with a certified solution Deploy Swisscom as a central communication system and uniform network infrastructure for voice, data, video, UC – and fax Reduce Total Cost of Ownership savings due to network consolidation Lower energy costs using software-enabled FoIP in virtual environments Support enterprise server virtualization initiatives with 100% software solutions EFFICIENCY Bolster efficiencies associated with managing consolidated network equipment that supports VoIP and FoIP Optimum security, thanks to trusted SIP trunking on Swisscom’s  MPLS-capable IP network (LAN-I) FLEXIBILITY Connection of a central, IP-based communication system to the public telephone network that is FoIP-enabled Scale RightFax with additional channels, capacity, and integrations to meet evolving document delivery needs INTEROPERABILITY & COMPATIBILITY Tested and certified by Swisscom Push consistent fax solution throughout the entire network, including remote locations on Swisscom’s IP platform Strengthen investments made on Swisscom IP equipment that interoperate with the fax server Minimize downtime About RightFax: When it comes to implementing FoIP, market leading RightFax fax server is the proven choice for providing flexible, scalable, and cost-effective FoIP solutions. Known for integrations, reliability, and manageability, OpenText RightFax provides built-in FoIP options, making it easy to deploy, set up, and manage FoIP implementations. Organizations leveraging Swisscom to consolidate resources, reduce costs and reap the other benefits of using their IP infrastructure for faxing will benefit from scalability and flexibility of RightFax as their document delivery engine. About Swisscom: VoIP Gate connects an IP-based communication system (like an IP-PBX or UC server) to the public telephone network. For the connection signaling, VoIP Gate (Voice over IP) uses the Session Initiation Protocol (SIP). Thanks to SIP, VoIP Gate can set up and remove dedicated links in Swisscom’s IP network. Due to the consolidated communication network for voice and data, the planning, implementation and subsequent operation become simpler and less expensive. This solution corresponds to state of-the art technology and satisfies the highest standards concerning security and reliability. About Inter-Ibex: a Swiss based IT consulting firm, active on Fax solutions for more than 15 years. The integration of RightFax solution into the customers’ VOIP infrastructure for a better cost handling and seamless integration of the FOIP solutions in the existing infrastructure is one of our main activities.

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“Exclusivity” is a Bad Word When it Comes to Patient Information Sharing

In a new Market Spotlight by IDC researcher Judy Hanover, she discusses the often rocky road of patient information sharing in healthcare, the contentious topic of interoperability as it relates to patient information sharing, and the importance of getting it right.  Judy will be presenting her findings on 24 March in a webinar – “The Rocky Road to Patient Information Sharing in the Health Network”. Interoperability is one of the most widely used terms in healthcare information exchange today.  It eludes many healthcare organizations that are struggling to achieve it, forcing many to give up the cause along the way.  Yet, interoperability is not a lost cause, and achieving it doesn’t need to be either. So, why do so many healthcare providers, networks and organizations struggle to achieve interoperability when exchanging patient information across multiple providers?  The answer is usually found in technology gaps and exclusivity, rather than “inclusivity”. Despite the claims of Electronic Medical Record (EMR) vendors regarding EMR systems, these widely used tools have done little to help the exchange of information across different EMR systems.  A recent survey of nearly 3,000 medical professionals state that the biggest barrier to interoperability is EMR technical incompatibility. Eighty-six percent of those surveyed stated that the major barrier to interoperability of health systems is “EMR systems that are not capable of sharing information with other EMR systems because of technical shortcomings or incompatibility”[i].  This presents a barrier with forbidding impact: the inability to effectively exchange patient information leads to incomplete medical records, missed or delayed diagnosis, repeat tests performed because of missing information, and so the list goes on. Surprisingly, the same survey found that 63% of respondents stated the #2 reason for interoperability was “EMR vendors’ unwillingness to share information with competing EMR systems despite being technically capable”.  Is this right?  Not only are EMRs not playing nicely, they may be actually boycotting the game? Is there a network of exclusivity among the vital patient information trapped in disparate EMR systems? Surely EMR system information exchange should be inclusive to enable easy and efficient sharing of patient information with anyone, anywhere – always? Hanover states in her report, “As it became clear that the wide array of EHR products that went into use would not create an interoperable healthcare ecosystem on their own, the Direct Project was initiated in 2010 to develop standards and protocols to facilitate interoperability and healthcare reform.” What if you could bypass the technology gaps, shortcomings, and incompatibility of exchanging information between EMRs?  And instead, leverage technology designed to provide interoperability and rich patient information exchange among systems, regardless of the underlying platform?  Inclusivity, rather than exclusivity. Join IDC analyst Judy Hanover on 24 March, as she presents her findings in a Market Spotlight entitled, “The Rocky Road to Patient Information Sharing in the Health Network”.  This webinar will highlight the current landscape of patient information sharing, how care fails when messaging does, and future trends in healthcare. [i] Interoperation Research Study, data fielded by EAS Planning, April, 2015.

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HIMSS16: OpenText Prescribes Healthier Patient and Business Outcomes

contact centers

This year’s Health Information and Management Systems Society (HIMSS) Conference is right around the corner.  As a HIMSS North American Emerald Corporate Member, OpenText is proudly participating in the event, taking place February 29 – March 4 in fabulous Las Vegas. This year’s event is shaping up to be a great one.  Not only will OpenText continue to showcase the #1 fax server in the healthcare industry, OpenText RightFax, but joining the conversation is OpenText Analytics, a powerful analytics tools to help make better business decisions and drive better business outcomes. Join us at HIMSS and talk to our industry experts to learn how OpenText is driving greater productivity, efficiency and security in the healthcare industry. With so many reasons to talk to the healthcare experts at OpenText, we’ve narrowed it down to our favorites…. Top 3 Reasons to Visit OpenText at HIMSS Save money. Make the shift to hybrid faxing with RightFax and RightFax Connect: Hybrid faxing combines the power of your on-premises RightFax system with the simplicity of RightFax Connect for cloud-based fax transmission. Learn how to save money and make your RightFax environment even easier to manage. Drive compliance. Better patient information exchange with RightFax Healthcare Direct: RightFax is the only fax server that combines fax and Direct messaging in a single solution with RightFax Healthcare Direct. Learn how you can accelerate your road to interoperability with Direct through this new innovative solution. Make better decisions. Learn about OpenText Analytics products and revolutionize your reporting and analytics infrastructure. This will give you the tools to build the best data-driven enterprise apps. With live data analytics seamlessly incorporated into your apps, you can track, report, and analyze your data in real time. Be sure to visit OpenText at Booth #12113 Hall G, and learn how OpenText will help you save money, increase the security and compliance of patient information exchange, and make better decisions through data analytics.

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Want to get your message across securely? Follow Sony’s CEO and fax it.

marketing, call centers

Sony Entertainment CEO Michael Lynton is becoming the new poster boy for faxing. The executive recently revealed during a media industry conference that his fax machine is getting a lot of use these days, as he prefers to send hand-written notes via fax instead of sending an email. Lynton said he’s surprised by how quickly he can jot down a thought and fax it. While email may be even quicker, he explained that by taking a minute to put pen-to-paper and then sending a fax can be preferable to firing off emails in haste – the electronic version of speaking before thinking. The folks at Sony Entertainment have some experience in seeking out alternatives to email, following the hack of its network in 2014. As I mentioned in a recent blog on the topic, during the aftermath of the hack Sony employees took to picking up the phone, writing notes, and faxing in order to communicate with each other. Of these options, fax is the form of communication that can go from one party to the other safely and securely. Fax is a secure communication; so won’t be intercepted or hacked. A phone call can be overheard or recorded, and leaves a paper trail. Notes can be mislaid, stolen or confiscated, the latter possibly by an authority figure – cue those second-grade memories for some of us! A better alternative to fax machines is electronic faxing – no paper is required to send notes and other important content that you don’t want intercepted.  Learn more about how fax with cloud delivery is an ideal alternative to fax machines. What’s an executive to do? Fax, fax, fax.

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Direct Messaging: Better Health Outcomes

Recently, Direct messaging has surfaced as the new technology for the electronic exchange of patient information. Think of Direct messaging as “email” for healthcare, with a healthy dose of prescribed steroids. Direct is like regular email but with additional security measures for healthcare ensuring that messages and information are only accessible to the intended recipient, as specified by the protection regulations of HIPAA. Direct Messaging is a standards-based, secure method of exchanging patient information and transitioning patient care between care providers. Not only does Direct provide electronic exchange of patient information, it can provide rich data derived from the content – in other words, it’s not just a flat “picture” of the content but includes metadata that makes the content meaningful and actionable. The metadata of a Direct message can include elements such as patient name, DOB, gender and other identifying elements that make a Direct message a healthier communication method. There are many benefits to adopting Direct messaging, all of which lead back to improving the quality of care for patients. SAVES YOU TIME Less time spent with paper records, more time spent caring for patients Better transition of patient care, closing the care gap between providers Avoids delays waiting for delivery of patient information via other delivery methods SAVES YOU MONEY Replaces fax machines with a more efficient, more secure communication method Comprehensive information sharing eliminates unnecessary or duplicate testing Meaningful Use 2 offers incentives to those providers who can attest to electronically transmitting between providers and avoid penalties for non-attestation INCREASES YOUR EFFICIENCY Assures a more complete communication between providers Aligns all members of a patient’s care team, across all care providers Enables more efficient structured, standards-based communication Expansion of Direct messaging has been identified as one of the top trends for 2016:  “Reliance on Direct exchange for secure, interoperable transfers of patient health information between and among providers for the purposes of care coordination will continue to grow.” As healthcare organizations turn to Direct messaging to electronically exchange patient information, they will look to do so in the most efficient manner possible, with as little disruption to their organization as possible. What if there was a single solution that provided Direct messaging whenever possible and faxing only when you need it? RightFax Healthcare Direct is the first fax server to combine fax and Direct messaging in a single solution: Direct messaging whenever possible and faxing only when you need it. This innovative solution leverages integrations between RightFax and your EMR systems to send and receive Direct messages, making patient information exchange an electronic, secure part of the continuity of care. Watch the webinar to learn more about RightFax Healthcare Direct.

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OpenText Launches New Solution to Accelerate Interoperability in Healthcare and Connect Caregiver Communities

Today, OpenText announced the availability of OpenText RightFax Healthcare Direct , an add-on module to OpenText RightFax that is poised to make a big difference in the healthcare market. This new solution helps healthcare organizations accelerate interoperability by enabling Direct messaging (a method of transmitting patient information in a secure, encrypted, electronic way over SMTP) using existing RightFax-EMR integrations. RightFax, the most widely used fax server in healthcare with the most EMR integrations, has long been the backbone by which healthcare providers send and receive patient documents via fax. By adding RightFax Healthcare Direct to their RightFax system, those same providers are able to expand beyond faxing to exchange Direct messages with other providers in their communities. With RightFax Healthcare Direct, healthcare organizations can: Send secure, encrypted Direct messages directly from their EMR system with no change to how they send faxes via RightFax today Receive and ingest Direct messages into their EMR system Continue to exchange faxes through RightFax with providers who are unable to exchange Direct messages today Closing the Technology Gap between Providers Direct messaging is an on-the-verge technology in healthcare as the next generation communication method for requesting and sending patient records in a secure, interoperable fashion. It allows healthcare providers to exchange patient records electronically as a secure, encrypted email transmission over SMTP, with rich message metadata with patient identifiers, improving atient care and driving efficiency back to providers. However, not all healthcare providers have widely adopted Direct messaging. And since fax is still the most preferred method of communication (by a large margin!), it is important that organizations have the ability to adopt Direct messaging at their own pace.RightFax with RightFax Healthcare Direct is uniquely positioned as a bi-modal IT solution that combines fax and Direct messaging in a single solution. Outbound faxes converted to outbound Direct messages: Using the industries only fax number to Direct address reverse directory (powered by Surescripts), if a Direct address is available for a given fax number, the patient document will be sent as a Direct message If no Direct address is available for a given fax number, the content will be sent as a fax via RightFax Organizations can also choose to send BOTH Direct messages and faxes (crawl-walk-run!) Connecting Caregiver Communities One of the largest barriers to the widespread adoption of Direct messaging is knowing which providers are ready to exchange Direct messages and how to find them. One of the truly unique features of RightFax Healthcare Direct is the ability to connect caregiver communities by an “invitation” that can be sent to every provider that receives a fax from a RightFax Healthcare Direct user. With an outbound communication, if no Direct address is available for a given fax number, the content is sent as a fax. This can trigger an automatic, customizable fax sent to this provider that “invites” them to register their fax number and Direct address in the reverse directory for RightFax Healthcare Direct or sign up for FREE Direct addresses to be able to receive Direct messages (supplied by RightFax Healthcare Direct partner Kno2). This invitation process provides a network effect and automatic outreach into the community, levitra to more easily exchange secure and encrypted patient information electronically. RightFax Healthcare Direct will change how the healthcare industry communicates As technology in healthcare is evolving, OpenText is leading the industry to the digital world by offering the tools needed to accelerate interoperability and advance connectivity for providers to maintain the highest level of patient safety and comply with healthcare standards. Read the RightFax Healthcare Direct press release. Visit us online and learn more about RightFax Healthcare Direct!

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OpenText RightFax Customers Find Business Value and Best Practices at OpenText Enterprise World

EDI

Enterprise World for RightFax customers is shaping up to be a week filled with valuable business insights and opportunities to learn how to further leverage these business-critical implementations. What’s in it for RightFax customers? Before the week kicks off, join us for a special pre-event RightFax Best Practices: Optimize your fax investment- A hybrid software/cloud strategy for flexibility & savingswill be an intimate session for you to learn the t echnical best practices and how to leverage the OpenTextTM Cloud for flexibility and growth. As an added benefit, attendees of this session will receive a FREE half-day onsite value assessment from our RightFax experts. Register for this FREE workshop at Enterprise World for RightFax customers here. Next, ask the experts! Join RightFax at our RightFax Pods, where you can sit one-on-one with RightFax subject matter experts for demonstrations, Q&A, best practices and find out what’s new and coming for RightFax. It’s your opportunity to let your voice be heard in a more intimate setting with our experts. Want a hands-on deep dive? Join the RightFax crew in our Innovations Lab, where visitors can see our cool, new RightFax capabilities first-hand. Take a picture with your phone and fax it, manage faxes from your tablet, and see what else is new with our innovative fax solutions! And finally, attending our main fax sessions will provide deep insight and business value on getting the most from your RightFax investment: Optimize your Fax Investment; A Hybrid Software/Cloud Strategy for Flexibility and Savings Software, Cloud or a mix of both? Learn how to leverage your existing investment in RightFax and take it to new, flexible heights. Learn all about the recent RightFax release and planned enhancements with first-hand knowledge of where the RightFax roadmap is taking you. Best Practices in Deploying Fax and Secure Messaging across the Enterprise More technical in nature, this session takes a deeper dive into RightFax best practices, tips and how to avoid pitfalls of architecting and deploying an enterprise-wide secure messaging strategy. Hear first-hand from RightFax customers on how they’ve successfully extended their RightFax implementation to include enterprise-side secure messaging. Intelligent Capture: Simplify, Transform and Accelerate your Data Capture Process Learn how to leverage your RightFax investment with the OpenText suite of Capture solutions transforms paper-centric data and processes into a digital format to integrate into your backend systems so it can be consumed by the business–and improve your performance. Automate the Exchange of Patient Information with OpenText™ RightFax Healthcare Direct OpenText, the largest provider of integrated, electronic faxing with EMR systems, is in a unique position to facilitate interoperability in healthcare with Direct messaging. A new solution from OpenText, RightFax Healthcare Direct helps healthcare organizations accelerate interoperability to expand communication methods beyond fax to Direct messaging to easily share and communicate patient information across an entire network of caregivers. Whether you are an existing RightFax customer or not, learn how OpenText accelerates your compliance with Direct messaging by leveraging your existing fax investments. Join the RightFax experts for another great OpenText Enterprise World.

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OpenText Fax Solutions are Off the Hook (Even Hillary Clinton could use it)

Did you catch this exchange between Hillary Clinton and Huma Abedin? Hillary was getting a little frustrated, trying to fax with a fax machine. Huma Abedin: (Subject: can you hang up the fax line, they will call again and try fax) Hillary Clinton: I thought it was supposed to be off hook to work? Huma Abedin: Yes but hang up one more time. So they can reestablish the line. Hillary Clinton: I did. Huma Abedin: Just pick up phone and hang it up. And leave it hung up. Hillary Clinton: I’ve done it twice now. We all hate using fax machines. That’s so old school, Hillary! Electronic faxing is the way to go. Using OpenText fax solutions is so easy, even Hillary Clinton could send a fax from her desktop in less than 60 seconds. Never touch a fax machine again. Someday I will call my son to see why my hover car won’t start. But until then, I’ll be faxing electronically, without fax machines. If Hillary had done the same, the whole world wouldn’t know she doesn’t know how to use a fax machine. Check out the full email exchange here  

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Compliance violations for faxing and Windows Server 2003 users

If your organization or users are still using Windows Server 2003 after July 14, 2015, be prepared for the consequences. Since Microsoft will end support for Windows Server 2003 this month, anyone still using Windows Server 2003 is at risk of a security and exposure breach. Malware and cyber threats can go undetected in unsupported operating systems, which alone is a huge risk for organizations. However, did you know that these risks also put an organization in danger of non-compliance with several regulations such as HIPAA, PCI, Sarbanes-Oxley and others? Running unsupported operating systems, such as Windows XP, might be enough to make the Federal government take a closer look at organizations which are bound by these important regulations. This non-compliance translates to any fax server infrastructure that may be running on Windows Server 2003. If you have a fax server deployed with Windows Server 2003, take a deep breath, and call OpenText. If you need an on-premises fax server running on either Windows 2008 or Windows 2012, we’ve got you covered. Or eliminate the need for any operating system for your faxing by using OpenText Fax2Mail, an enterprise-grade, 100% cloud fax service. We can do that, too. Either way, don’t let your operating system put your faxing operations at risk of non-compliance. For more about the end of support for Windows Server 2003, find more information here!

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OpenText is Accelerating Healthcare Interoperability at HIMSS 15

We can’t wait to go to HIMSS 2015 in Chicago. As the event for technology and innovation in healthcare we couldn’t think of a better place to preview our latest fax solution to help healthcare professionals redefine the way they exchange their essential digital information. We know that many organizations rely on integrated, electronic fax as their primary method of exchanging information. And since these fax integrations are the very core of how EMR information is sent and received, changing this process can be very complex. However, there are countless forces driving health care organizations to share health information via Direct messaging to attest to Meaningful Use Stage 2 requirements. But does your organization know how to adopt Direct Project standards? That’s why we’re talking about RightFax Healthcare Direct at HIMSS to show you how leveraging existing RightFax integrations and EMR systems can give you the interoperability you need without the complications.

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Over 3M faxes a month can’t be wrong: Hybrid faxing is here!

At OpenText, we pride ourselves on our position as the #1 electronic fax provider for the enterprise. Between our best-selling on-premises solution (RightFax) and our outstanding fax service (Fax2Mail), OpenText is the undisputed leader in enterprise fax solutions. OpenText is ready to add another trophy to the case: Hybrid Faxing. What is hybrid faxing, you ask? Hybrid faxing combines an on-premises fax server deployed with cloud-based fax service to send and receive faxes. OpenText provides the most powerful hybrid fax solution for customers by combining RightFax with RightFax Connect, a solution that is blazing a path across the globe. With no capacity constraints, RightFax and RightFax Connect combine to provide instant, flexible capacity to handle any volume of faxing without congestion, busy signals or delays. And since RightFax Connect utilizes the OpenText Cloud to send and receive faxes, there is no need to implement, manage, troubleshoot or worry about your telephone connections to RightFax. Easy as pie. Hybrid faxing is here, RightFax with RightFax Connect is growing and OpenText is proud to display another market-leading trophy to our case.

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